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Implementing & Sustaining 
Productivity 
Prepared & Presented by: 
William P. Kittredge, PhD 
November 2014
 WHAT PROBLEMS DO YOU COMMONLY 
ENCOUNTER AT YOUR WORKPLACE 
HIGH ABSENTEEISM 
HIGH TURNOVER 
DEMOTIVATED EMPLOYEES 
DISORDERED/ CLUTTERED 
ENVIRONMENT 
MISTAKES/ERRORS
THE SOLUTION TO ALL THESE 
PROBLEMS IS 
5S
5S 
PRODUCTIVITY AND SAFETY 
ENHANCEMENT TECHNIQUE
IDEA BEHIND 5S 
IN ORDER TO ACHIEVE HIGH 
LEVELS OF QUALITY, SAFETY,AND 
PRODUCTIVITY, WORKERS MUST 
HAVE A CONDUCIVE WORKING 
ENVIRONMENT
WHAT IS 5S? 
Developed by the Japanese 
Housekeeping System 
Helps Create a Better Working 
Environment and a Consistently 
High Quality Process
THE 5S PRINCIPLES 
SEIRI – Organisation/Sort out 
SEITON – Orderliness/Systemize 
SEISO – Cleaning/Shining 
Seiketsu – Standardize 
SHITSUKE - Sustain/Discipline
DISCOVERY OF 5S 
 Thirty years ago researchers started 
studying the secret of success of 
Japanese manufacturing companies 
 5S turned out to be the most 
impressive "secret" 
 The factories were so well organized 
that abnormal situations were readily 
apparent
DISCOVERY OF 5S 
Equipment was so clean and well 
maintained that any problem such 
as a loose bolt or leaking oil could 
be easily seen 
This passion of cleanliness and 
orderliness became a hallmark of 
Japanese organizations
ADVANTAGES OF 5S 
 If tools and materials are conveniently 
located in uncluttered work areas 
 Operators spend less time looking for 
items 
 This leads to higher workstation 
efficiency, a fundamental goal in mass 
production
ADVANTAGES OF 5S 
A clean and tidy workplace leads 
to greater well being and increased 
motivation 
Company image improves
ADVANTAGES OF 5S 
 Health and Safety is ensured 
 Machine and process maintenance 
 Quality 
 Productivity 
 Lean Manufacturing
ADVANTAGES OF 5S 
 RESULTS IN A PLACE THAT IS EASIER 
TO MANAGE 
 SMOOTH WORK FLOW 
 NO OBSTRUCTIONS, NO PROBLEMS 
 B/C EVERYONE KNOWS WHERE THE 
THINGS ARE SUPPOSED TO BE AND 
HOW PROCESSES ARE SUPPOSED TO 
WORK
ADVANTAGES OF 5S 
TIME SAVING 
QUICK RETRIEVAL 
ACCIDENTS & MISTAKES 
MINIMIZED 
INCREASES SPACE 
CREATES WORKPLACE 
OWNERSHIP
ADVANTAGES OF 5S 
FOUNDATION OF ALL QC TOOLS 
CONTINUOUS QUALITY 
IMPROVEMENT 
LEAN MANUFACTURING 
KINDERGARTEN OF QUALITY 
TOOLS & TECHNIQUES
ADVANTAGES OF 5S 
 VISUAL MANAGEMENT SYSTEM 
 VISUAL CONTROL TO SEE THE 
ABNORMALITIES 
 SIMPLE SIGNALS THAT PROVIDE AN 
UNDERSTANDING OF THE 
CONDITION( NORMAL/ ABNORMAL) 
 A LOOK AT THE PROCESS REVEALS ITS 
DIRECTION (RIGHT/WRONG)
Lean Production 
The latest incarnation of JIT 
Based on Toyota Production System. 
Waste elimination 
Widely used in automotive 
manufacturing & other repetitive mfg.
It’s the elimination of waste Everywhere – 
while adding customer value… 
It’s a mindset & commitment to 
achieve a totally waste-free 
operation that’s focused on your 
customer’s success… achieved 
by simplifying and continuously 
improving all processes
FFrroomm tthhee ooppeerraattiioonnss ppeerrssppeeccttiivvee 
Lean production cuts costs & 
inventories rapidly to free cash, which 
is critical 
It also supports growth by improving 
productivity & quality, reducing lead 
times, and freeing huge amounts of 
resources.
FFrroomm tthhee ooppeerraattiioonnss ppeerrssppeeccttiivvee 
For example, lean production frees 
office and plant space and 
increases capacity so companies can 
1. Add product lines 
2. In-source component production 
3. Increase output of existing products 
without acquiring new facilities.
KINERGARTEN OF ALL THE QC 
TOOLS 
5S IS THE STARTING POINT OF 
ALL THE QC TOOLS 
COULD BE SAID AS THE PRE-REQUISITE 
OF ALL QC TOOLS
METHODOLOGY 
OF 5S
1. ORGANISATION(SEIRI) 
 Decide what you need 
 Remove unnecessary clutter 
 All tools, gauges, materials, classified 
and then stored 
 Remove items which are broken, 
unusable or only occasionally used
RED TAG TECHNIQUE 
RED 
TAG 
GIVE STAFF RED LABELS 
ASK STAFF TO GO THROUGH 
EVERY ITEM IN THE WORK PLACE 
ASK IF NEEDED & THOSE THAT 
ARE NEEDED,IN WHAT QUANTITY 
NOT NEEDED RED TAG IT 
STORE IN THE RED TAG AREA
For wavering items 
RED 
TAG 
PLACE THE SUSPECTED ITEMS IN 
THE RED TAG AREA FOR ONE 
WEEK 
ALLOW THE STAFF TO 
REEVALUATE THE NEEDED ITEMS 
AT THE END OF WEEK THOSE 
WHO NEED ITEMS SHOULD BE 
RETURNED
ORGANISATION 
PRIORITY FREQUENCY OF USE HOW TO USE 
Low Less than once per 
year 
Once per year 
Throw away 
Store away 
from the 
workplace 
Avg. Once per month 
Once per week 
Store together 
but offline 
High Once Per Day Locate at the 
workplace
2. ORDERLINESS(SEITON) 
ONCE YOU HAVE ELIMINATED ALL 
THE UNNEEDED ITEMS 
NOW TURN TO THE LEFT OVER 
ITEMS
ORDERLINESS(SEITON) 
Organise layout of tools and 
equipment 
–Designated locations 
–Use tapes and labels 
–Ensure everything is 
available as it is needed and 
at the “point of use”
ORDERLINESS(SEITON) 
Workplace Checkpoints:- 
 Positions of aisles and storage places 
clearly marked? 
 Forms and tools classified and stored by 
frequency of use? 
 Supplies stacked correctly? 
 Safety equipment easily accessible? 
 Floors in good condition?
3. SEISO (CLEAN/SHINE) 
Create a spotless workplace 
Identify and eliminate causes of 
dirt and grime – remove the need 
to clean 
Sweep, dust, polish and paint
SEISO (CLEAN/SHINE) 
 Divide areas into zones 
 Define responsibilities for cleaning 
 Tools and equipment must be owned by 
an individual 
 Focus on removing the need to clean
4. SEIKETSU (STANDARDISE) 
 Generate a maintenance system 
 Develop procedures, schedules, & practices 
 Continue to assess the use & disposal of items 
 Regularly audit using checklists and measures 
of housekeeping 
 Real challenge is to keep it clean and well 
ordered
5. SHITSUKE (SUSTAIN / DISCIPLINE) 
 Means inoculate courtesy & good habits 
 Driving force behind all 5S 
 Deming’s point number 1: Constancy of 
purpose 
 Make it a way of life 
 Part of health and safety 
 Involve the whole workforce* 
 Develop and keep good habits
LITMUS TEST FOR 5S 
30 SECOND RULE 
ONE MUST LOCATE THE ITEM WITH 
IN 30 SECOND IF 5S IS PROPERLY 
IMPLEMENTED 
ALSO APPLIES TO THE ELECTRONIC 
RECORDS RETRIEVAL
WHAT YOU HAVE AT THE END 
OF DAY 
Followings can be harnessed form 5S: 
1. NEAT & CLEAN WORKPLACE 
2. SMOOTH WORKING 
3. NO OBSTRUCTIONS 
4. SAFETY INCREASES 
5. PRODUCTIVITY IMPROVES
WHAT YOU HAVE AT THE END 
OF DAY 
6. QUALITY IMPROVES 
7. WASTE DECREASES 
8. MAINTENANCE REDUCED 
9. VISUAL CONTROL SYSTEM 
10. EMPLOYEES MOTIVATED 
11. WORK AREAS BECOME SPACIOUS

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Sri Lanka Government Productivity Day 2 - 5S

  • 1. Implementing & Sustaining Productivity Prepared & Presented by: William P. Kittredge, PhD November 2014
  • 2.  WHAT PROBLEMS DO YOU COMMONLY ENCOUNTER AT YOUR WORKPLACE HIGH ABSENTEEISM HIGH TURNOVER DEMOTIVATED EMPLOYEES DISORDERED/ CLUTTERED ENVIRONMENT MISTAKES/ERRORS
  • 3. THE SOLUTION TO ALL THESE PROBLEMS IS 5S
  • 4. 5S PRODUCTIVITY AND SAFETY ENHANCEMENT TECHNIQUE
  • 5. IDEA BEHIND 5S IN ORDER TO ACHIEVE HIGH LEVELS OF QUALITY, SAFETY,AND PRODUCTIVITY, WORKERS MUST HAVE A CONDUCIVE WORKING ENVIRONMENT
  • 6. WHAT IS 5S? Developed by the Japanese Housekeeping System Helps Create a Better Working Environment and a Consistently High Quality Process
  • 7. THE 5S PRINCIPLES SEIRI – Organisation/Sort out SEITON – Orderliness/Systemize SEISO – Cleaning/Shining Seiketsu – Standardize SHITSUKE - Sustain/Discipline
  • 8. DISCOVERY OF 5S  Thirty years ago researchers started studying the secret of success of Japanese manufacturing companies  5S turned out to be the most impressive "secret"  The factories were so well organized that abnormal situations were readily apparent
  • 9. DISCOVERY OF 5S Equipment was so clean and well maintained that any problem such as a loose bolt or leaking oil could be easily seen This passion of cleanliness and orderliness became a hallmark of Japanese organizations
  • 10. ADVANTAGES OF 5S  If tools and materials are conveniently located in uncluttered work areas  Operators spend less time looking for items  This leads to higher workstation efficiency, a fundamental goal in mass production
  • 11. ADVANTAGES OF 5S A clean and tidy workplace leads to greater well being and increased motivation Company image improves
  • 12. ADVANTAGES OF 5S  Health and Safety is ensured  Machine and process maintenance  Quality  Productivity  Lean Manufacturing
  • 13. ADVANTAGES OF 5S  RESULTS IN A PLACE THAT IS EASIER TO MANAGE  SMOOTH WORK FLOW  NO OBSTRUCTIONS, NO PROBLEMS  B/C EVERYONE KNOWS WHERE THE THINGS ARE SUPPOSED TO BE AND HOW PROCESSES ARE SUPPOSED TO WORK
  • 14. ADVANTAGES OF 5S TIME SAVING QUICK RETRIEVAL ACCIDENTS & MISTAKES MINIMIZED INCREASES SPACE CREATES WORKPLACE OWNERSHIP
  • 15. ADVANTAGES OF 5S FOUNDATION OF ALL QC TOOLS CONTINUOUS QUALITY IMPROVEMENT LEAN MANUFACTURING KINDERGARTEN OF QUALITY TOOLS & TECHNIQUES
  • 16. ADVANTAGES OF 5S  VISUAL MANAGEMENT SYSTEM  VISUAL CONTROL TO SEE THE ABNORMALITIES  SIMPLE SIGNALS THAT PROVIDE AN UNDERSTANDING OF THE CONDITION( NORMAL/ ABNORMAL)  A LOOK AT THE PROCESS REVEALS ITS DIRECTION (RIGHT/WRONG)
  • 17. Lean Production The latest incarnation of JIT Based on Toyota Production System. Waste elimination Widely used in automotive manufacturing & other repetitive mfg.
  • 18. It’s the elimination of waste Everywhere – while adding customer value… It’s a mindset & commitment to achieve a totally waste-free operation that’s focused on your customer’s success… achieved by simplifying and continuously improving all processes
  • 19. FFrroomm tthhee ooppeerraattiioonnss ppeerrssppeeccttiivvee Lean production cuts costs & inventories rapidly to free cash, which is critical It also supports growth by improving productivity & quality, reducing lead times, and freeing huge amounts of resources.
  • 20. FFrroomm tthhee ooppeerraattiioonnss ppeerrssppeeccttiivvee For example, lean production frees office and plant space and increases capacity so companies can 1. Add product lines 2. In-source component production 3. Increase output of existing products without acquiring new facilities.
  • 21. KINERGARTEN OF ALL THE QC TOOLS 5S IS THE STARTING POINT OF ALL THE QC TOOLS COULD BE SAID AS THE PRE-REQUISITE OF ALL QC TOOLS
  • 23. 1. ORGANISATION(SEIRI)  Decide what you need  Remove unnecessary clutter  All tools, gauges, materials, classified and then stored  Remove items which are broken, unusable or only occasionally used
  • 24. RED TAG TECHNIQUE RED TAG GIVE STAFF RED LABELS ASK STAFF TO GO THROUGH EVERY ITEM IN THE WORK PLACE ASK IF NEEDED & THOSE THAT ARE NEEDED,IN WHAT QUANTITY NOT NEEDED RED TAG IT STORE IN THE RED TAG AREA
  • 25. For wavering items RED TAG PLACE THE SUSPECTED ITEMS IN THE RED TAG AREA FOR ONE WEEK ALLOW THE STAFF TO REEVALUATE THE NEEDED ITEMS AT THE END OF WEEK THOSE WHO NEED ITEMS SHOULD BE RETURNED
  • 26. ORGANISATION PRIORITY FREQUENCY OF USE HOW TO USE Low Less than once per year Once per year Throw away Store away from the workplace Avg. Once per month Once per week Store together but offline High Once Per Day Locate at the workplace
  • 27. 2. ORDERLINESS(SEITON) ONCE YOU HAVE ELIMINATED ALL THE UNNEEDED ITEMS NOW TURN TO THE LEFT OVER ITEMS
  • 28. ORDERLINESS(SEITON) Organise layout of tools and equipment –Designated locations –Use tapes and labels –Ensure everything is available as it is needed and at the “point of use”
  • 29. ORDERLINESS(SEITON) Workplace Checkpoints:-  Positions of aisles and storage places clearly marked?  Forms and tools classified and stored by frequency of use?  Supplies stacked correctly?  Safety equipment easily accessible?  Floors in good condition?
  • 30. 3. SEISO (CLEAN/SHINE) Create a spotless workplace Identify and eliminate causes of dirt and grime – remove the need to clean Sweep, dust, polish and paint
  • 31. SEISO (CLEAN/SHINE)  Divide areas into zones  Define responsibilities for cleaning  Tools and equipment must be owned by an individual  Focus on removing the need to clean
  • 32. 4. SEIKETSU (STANDARDISE)  Generate a maintenance system  Develop procedures, schedules, & practices  Continue to assess the use & disposal of items  Regularly audit using checklists and measures of housekeeping  Real challenge is to keep it clean and well ordered
  • 33. 5. SHITSUKE (SUSTAIN / DISCIPLINE)  Means inoculate courtesy & good habits  Driving force behind all 5S  Deming’s point number 1: Constancy of purpose  Make it a way of life  Part of health and safety  Involve the whole workforce*  Develop and keep good habits
  • 34. LITMUS TEST FOR 5S 30 SECOND RULE ONE MUST LOCATE THE ITEM WITH IN 30 SECOND IF 5S IS PROPERLY IMPLEMENTED ALSO APPLIES TO THE ELECTRONIC RECORDS RETRIEVAL
  • 35. WHAT YOU HAVE AT THE END OF DAY Followings can be harnessed form 5S: 1. NEAT & CLEAN WORKPLACE 2. SMOOTH WORKING 3. NO OBSTRUCTIONS 4. SAFETY INCREASES 5. PRODUCTIVITY IMPROVES
  • 36. WHAT YOU HAVE AT THE END OF DAY 6. QUALITY IMPROVES 7. WASTE DECREASES 8. MAINTENANCE REDUCED 9. VISUAL CONTROL SYSTEM 10. EMPLOYEES MOTIVATED 11. WORK AREAS BECOME SPACIOUS