Customer service is tough in any industry. However, companies and organizations that produce incredible service to every customer have a clear competitive advantage. To remind you of the amazing opportunities that powerful customer service holds, here is a compilation of insightful words of wisdom from the best in the business.
Curious about Desk.com? Download this free kit to get started: http://bit.ly/FreeCustomerServiceKit
How to win on the customer experience battleground; where businesses are won ...Noojee Contact Solutions
Everyone's talking about customer experience. But what is it? And how can you really influence it, to give your business a winning advantage? Here's your action plan!
We take you step by step through how to define customer experience (hint: it's not the same as customer service!).
Then, through a series of checkpoints you'll begin to identify the touchpoints and interactions that you can influence, particularly in your contact centre.
Finally we'll take a look at how Zappos managed to transform their customer experience - and what the learnings are for you.
This is a great presentation to go through with your management team or a customer service team looking to find way to improve.
35 Inspiring Marketing Quotes to Improve Your ConversionsSwayHub
35 inspiring and actionable marketing quotes from industry greats, chock-full of wisdom to help you improve your conversion rates and optimize your pages more effectively.
Driving agility into your customer experiencemarc mcneill
Presentation given at the Customer Experience Management for Banking and Financial Services conference in London.
* Discover how lean and agile thinking delivers customer driven innovation at speed
* Learn how to build the voice of the customer into your delivery process
* Understand how to rapidly respond to changing customer expectations across multiple customer touch-points
Presents eight ideas for agility, moving out of IT and into the realm of experience design.
Delighting your customers. By empowering your employees and cultivating happy customers, you'll be in a much stronger position to retain, to upsell and to drive success among your customers. You'll pave the way for word-of-mouth referrals and stay ahead of your competition by battling the attitude of indifference that so often drives customers away.
This presentation is part of HubSpot's complimentary Inbound Certification. Get started at: http://academy.hubspot.com/certification
Productivity Facts Every Employee Should KnowRobert Half
These productivity tips from Accountemps can empower you to take control of your time. Find out why your small business should save your most important tasks for Tuesdays.
How to win on the customer experience battleground; where businesses are won ...Noojee Contact Solutions
Everyone's talking about customer experience. But what is it? And how can you really influence it, to give your business a winning advantage? Here's your action plan!
We take you step by step through how to define customer experience (hint: it's not the same as customer service!).
Then, through a series of checkpoints you'll begin to identify the touchpoints and interactions that you can influence, particularly in your contact centre.
Finally we'll take a look at how Zappos managed to transform their customer experience - and what the learnings are for you.
This is a great presentation to go through with your management team or a customer service team looking to find way to improve.
35 Inspiring Marketing Quotes to Improve Your ConversionsSwayHub
35 inspiring and actionable marketing quotes from industry greats, chock-full of wisdom to help you improve your conversion rates and optimize your pages more effectively.
Driving agility into your customer experiencemarc mcneill
Presentation given at the Customer Experience Management for Banking and Financial Services conference in London.
* Discover how lean and agile thinking delivers customer driven innovation at speed
* Learn how to build the voice of the customer into your delivery process
* Understand how to rapidly respond to changing customer expectations across multiple customer touch-points
Presents eight ideas for agility, moving out of IT and into the realm of experience design.
Delighting your customers. By empowering your employees and cultivating happy customers, you'll be in a much stronger position to retain, to upsell and to drive success among your customers. You'll pave the way for word-of-mouth referrals and stay ahead of your competition by battling the attitude of indifference that so often drives customers away.
This presentation is part of HubSpot's complimentary Inbound Certification. Get started at: http://academy.hubspot.com/certification
Productivity Facts Every Employee Should KnowRobert Half
These productivity tips from Accountemps can empower you to take control of your time. Find out why your small business should save your most important tasks for Tuesdays.
12 Conflict Resolution Tips for Excellent Customer ServiceTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Find out how to resolve customer conflict by delivering excellent customer service.
www.talkdesk.com/request-demo
11 Scary Statistics About Stress At WorkOfficevibe
Stress is a silent killer. There’s plenty of research on the subject that shows that too much stress can have traumatizing health effects.
Read more on Officevibe blog:
https://www.officevibe.com/blog/infographic-stress-at-work
Learn more about Officevibe, the simplest tool for a greater workplace:
https://www.officevibe.com/
Closing: A Natural Step in the Sales ProcessBob Hafer
If you don’t ask for the order, you won’t make the sale
That statement is one of the basic truths of the sales profession. Because when you ask for the order you provide the momentum for a client to say yes. Though you may feel closing a sale is a magic moment, in reality, closing is simply following closing principles and then asking for a decision when you feel certain the prospective buyer is going to say yes. This fast-paced seminar teaches you how to ask for the order.
Thank you Clay Hebert for creating custom slides and 6-word intros for the MC community. I especially love your intros for Denise Donoghue, Dan Keller, Kelly Zitlow and Josh Mettle.
They are amazing!!!!!
A trailer for the book Managed by Morons.
Like all good movie trailers, it has drama, highs and lows, and pulls out some (but far from all) of the best bits.
If you are an unloved middle manager who wants more of the best that management has to offer (and less of the political bitch-fest), this book is for you. It is a no-nonsense guide to organisations that will debunk some of the soul-destroying management rituals you must endure. It will also help you make your bit of the organisation thrive and allow you to take pride in a job done well.
It might even get your boss off your back, though there are no guarantees.
At Officevibe, we end our daily standup meetings with an inspirational quote to start the day on a positive note.
Whoever’s turn it is to speak holds a basketball, and the last one to speak has to come up with a quote of the day.
Everyone puts their finger on the ball, and when the quote is said, the ball gets thrown up in the air and we all say “think about it”, as a reminder to really let the hidden meaning of the quote sink in.
25 Inspiring Quotes From Experts Shaping the Future of MarketingHubSpot
Get inspired by marketing experts Seth Godin, Nate Silver, and Scott Harrison.
Want to get more inspiration from these experts?
Attend INBOUND 2013. Learn more: http://www.inbound.com/
Handling Resistance: The Sale Begins When the Customer Says NoBob Hafer
When a customer raises objections they are providing salespeople with useful although negative information about the purchase. Objections generally fall into two categories: misunderstandings and drawbacks. The misunderstandings and drawbacks salespeople encounter become “stumbling blocks” or “stepping stones” depending on how they are handled.
This fast-paced seminar teaches a six-step process for handling resistance to ensure that drawbacks and misunderstandings become “stepping stones” to the close.
In an age where the social customer has risen to new heights, customer support teams have been required to adjust to meet the needs of their customer base more than ever. For Desk.com, our team strives to provide what we like to call: "Customer WOW"
The real Customer WOW happens when you combine empathy and understanding for the challenge the customer is facing, identify and resolve the issue with skill (and bonus points for style), and drive and scale that learning back into the organization. Desk.com's Customer WOW team has taken it upon themselves to divulge some of the deep secrets of how to achieve these results. Check out their 13 principles to providing Customer WOW.
Curious about Desk.com? Download this free kit to get started: http://bit.ly/FreeCustomerServiceKit
Do you know a company that abandons loyal employees while reporting record profits? Based on this LinkedIn article: http://tinyurl.com/kxk5jau I help clients be clear, credible and compelling. Please follow me on LinkedIn http://www.linkedin.com/influencer/36792 or visit http://www.kasanoff.com
The Plateau Effect: Why People Get Stuck...and How to Break ThroughThePlateauEffect
The Plateau Effect is a powerful law of nature that affects everyone. Learn to identify plateaus and break through any stagnancy in your life— from diet and exercise, to work, to relationships.
The Plateau Effect shows how athletes, scientists, therapists, companies, and musicians around the world are learning to break through their plateaus—to turn off the forces that cause people to “get used to” things—and turn on human potential and happiness in ways that seemed impossible. The book identifies three key flattening forces that generate plateaus, two principles to guide readers in engineering a plateau’s destruction, and three actions to take to achieve peak behavior. It helps us to stop wasting time on things that are no longer of value and to focus on the things that leverage our time and energy in spectacular ways.
Anything you want to do better—play guitar, make friends, communicate with your children, run a business—you can accomplish faster by understanding the plateau effect.
http://plateaueffect.com/
12 Conflict Resolution Tips for Excellent Customer ServiceTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Find out how to resolve customer conflict by delivering excellent customer service.
www.talkdesk.com/request-demo
11 Scary Statistics About Stress At WorkOfficevibe
Stress is a silent killer. There’s plenty of research on the subject that shows that too much stress can have traumatizing health effects.
Read more on Officevibe blog:
https://www.officevibe.com/blog/infographic-stress-at-work
Learn more about Officevibe, the simplest tool for a greater workplace:
https://www.officevibe.com/
Closing: A Natural Step in the Sales ProcessBob Hafer
If you don’t ask for the order, you won’t make the sale
That statement is one of the basic truths of the sales profession. Because when you ask for the order you provide the momentum for a client to say yes. Though you may feel closing a sale is a magic moment, in reality, closing is simply following closing principles and then asking for a decision when you feel certain the prospective buyer is going to say yes. This fast-paced seminar teaches you how to ask for the order.
Thank you Clay Hebert for creating custom slides and 6-word intros for the MC community. I especially love your intros for Denise Donoghue, Dan Keller, Kelly Zitlow and Josh Mettle.
They are amazing!!!!!
A trailer for the book Managed by Morons.
Like all good movie trailers, it has drama, highs and lows, and pulls out some (but far from all) of the best bits.
If you are an unloved middle manager who wants more of the best that management has to offer (and less of the political bitch-fest), this book is for you. It is a no-nonsense guide to organisations that will debunk some of the soul-destroying management rituals you must endure. It will also help you make your bit of the organisation thrive and allow you to take pride in a job done well.
It might even get your boss off your back, though there are no guarantees.
At Officevibe, we end our daily standup meetings with an inspirational quote to start the day on a positive note.
Whoever’s turn it is to speak holds a basketball, and the last one to speak has to come up with a quote of the day.
Everyone puts their finger on the ball, and when the quote is said, the ball gets thrown up in the air and we all say “think about it”, as a reminder to really let the hidden meaning of the quote sink in.
25 Inspiring Quotes From Experts Shaping the Future of MarketingHubSpot
Get inspired by marketing experts Seth Godin, Nate Silver, and Scott Harrison.
Want to get more inspiration from these experts?
Attend INBOUND 2013. Learn more: http://www.inbound.com/
Handling Resistance: The Sale Begins When the Customer Says NoBob Hafer
When a customer raises objections they are providing salespeople with useful although negative information about the purchase. Objections generally fall into two categories: misunderstandings and drawbacks. The misunderstandings and drawbacks salespeople encounter become “stumbling blocks” or “stepping stones” depending on how they are handled.
This fast-paced seminar teaches a six-step process for handling resistance to ensure that drawbacks and misunderstandings become “stepping stones” to the close.
In an age where the social customer has risen to new heights, customer support teams have been required to adjust to meet the needs of their customer base more than ever. For Desk.com, our team strives to provide what we like to call: "Customer WOW"
The real Customer WOW happens when you combine empathy and understanding for the challenge the customer is facing, identify and resolve the issue with skill (and bonus points for style), and drive and scale that learning back into the organization. Desk.com's Customer WOW team has taken it upon themselves to divulge some of the deep secrets of how to achieve these results. Check out their 13 principles to providing Customer WOW.
Curious about Desk.com? Download this free kit to get started: http://bit.ly/FreeCustomerServiceKit
Do you know a company that abandons loyal employees while reporting record profits? Based on this LinkedIn article: http://tinyurl.com/kxk5jau I help clients be clear, credible and compelling. Please follow me on LinkedIn http://www.linkedin.com/influencer/36792 or visit http://www.kasanoff.com
The Plateau Effect: Why People Get Stuck...and How to Break ThroughThePlateauEffect
The Plateau Effect is a powerful law of nature that affects everyone. Learn to identify plateaus and break through any stagnancy in your life— from diet and exercise, to work, to relationships.
The Plateau Effect shows how athletes, scientists, therapists, companies, and musicians around the world are learning to break through their plateaus—to turn off the forces that cause people to “get used to” things—and turn on human potential and happiness in ways that seemed impossible. The book identifies three key flattening forces that generate plateaus, two principles to guide readers in engineering a plateau’s destruction, and three actions to take to achieve peak behavior. It helps us to stop wasting time on things that are no longer of value and to focus on the things that leverage our time and energy in spectacular ways.
Anything you want to do better—play guitar, make friends, communicate with your children, run a business—you can accomplish faster by understanding the plateau effect.
http://plateaueffect.com/
50 Powerful Statistics About Tech Mega Trends Affecting Every BusinessVala Afshar
There are five mega trends impacting the IT departments of every company: Mobile, Social, Cloud, Apps and Big Data. In this presentation, Vala Afshar reveals ten startling stats for each mega trend.
Official Slideshare for What's the Future of Business by Brian Solis #WTFBrian Solis
A visual experience with infographics, cartoons, and stats from Brian Solis' new book, What's the Future of Business: Changing the way businesses create experiences. It walks you through the 4 moments of truth and how to use technology and social science to win in each. #Change #WTF
Congratulations Graduate! Eleven Reasons Why I Will Never Hire You.Mark O'Toole
Over the past 20 years, I’ve been in hiring roles and have received thousands of resumes from new college graduates. I’ve interviewed many for real jobs and done my share of informational interviews. Sometimes I’ve hired people into entry-level positions. More often though, I haven’t.
Those who did not get the job were sometimes just not the right fit. Other times, they were trumped by a more impressive candidate or victim to some other random event mostly out of their control.
Too many had the background to make the cut or at least garner a second interview. But disastrous interviewing skills brought you down.
Here are my top reasons why I will never hire you.
16 Unique & Innovative Ways to Market your BusinessNicoleElmore.com
http://NicoleElmore.com Strategic Marketing Solutions
This presentation shows 16 unique and innovative ways to market your Business.
It was created by a group of volunteers who try to make a difference in this world.
They will be volunteering in an orphanage in Moshi, Tanzania. If you likes this presentation, please help support their fundraising efforts with a small donation. .
If you have a business, check out their great Sponsorship Opportunities and get your Business promoted to thousands of People.
Every dollar helps and is greatly appreciated!
7 Tips to Beautiful PowerPoint by @itseugenecEugene Cheng
Short talk about presentations given at Startup Dynamo, a workshop held by Startup@Singapore NUS using the Learn Startup Methodology.
My segment was on Presentation Design to make an impact on VCs. Many thanks to @ryanlou for the invite. And not to forget Emiland De Cubber for his amazing slide deck inspirations and invaluable advice. Disclaimer: this is a reimagination off some of Emiland's presentations. I do not make any money of this.
Download for just a tweet: http://goo.gl/fbM4j
Want something similar done for your next pitch? Contact me at my site: http://itseugene.me/contact/
10 Leadership Lessons I Wish I Learned In My 20'sTodd Wilms
Here are 10 Leadership Lessons I wish I had learned in my 20's. While we all would benefit from a second bite of the apple, here are 10 that help me shape my future, not regret my past.
In the past, careers were stable, linear and singular. People chose one path and pursued it over the course of their lives from college to retirement. In our modern age of technology driven exponential change - this model no longer works.
Careers are now complex, fragmented, specialized, collaborative and ever evolving. More often than not, our work life will be made up of a portfolio of micro-careers.
This presentation will show you a snapshot of 20 careers that will likely come of age in the next 10 years. Some of these jobs exist now, but will come into greater demand soon. Others do not exist yet, but through our daily scanning of future fringe signals we see strong potential in their emergence.
This report uncovers major themes, key trends and opportunities to help you grow your business and progress your career into the future. Available in different formats to buy or just preview, the themes of PSFK's Future of Work report cover the Ideal Workforce, Empowered Culture, Intuitive Connection and Agile Workplaces. PSFK extends its 'Future of' reports with the 140 page document that covers the new ways we are working and the implications for business and for workers.
Within each theme we describe 4 trends and each trend is supported by 4 examples, supporting statistics and implications defined by our PSFK Labs team. During this process we spoke to a number of experts to understand the trends better. Their feedback can be found in quotes and interviews throughout the report.
As a bonus, we also turned to a number of creative agencies to bring the trends to life. We asked them to imagine the future of work and you will find their concepts within this document. At the end of the report, you will also discover the submission of examples of progressive work environments. These were submitted by the readers of PSFK.com after we asked for their input into the report in 2012.
We hope that you find inspiration in every section of PSFK's Future of Work report. For copies, downloads or an in-person presentation please visit: http://bit.ly/VghG9z
http://blogs.sap.com/innovation/ - Business Innovation is the key ingredient for growth in the future of business. Changes in technology, new customer expectations, a re-defined contract between employees and employers, strained resources, and business and social networks are requiring businesses to become insight-driven businesses.
In this presentation, we have gathered 99 facts that represent the changes taking place in the world today. Each facts represents a key insight and suggests where we need to focus and change to become viable, sustainable and growing future businesses.
The Future of Marketing.
Adapted from "Growth Hacker Marketing" by Ryan Holiday.
http://www.amazon.com/Growth-Hacker-Marketing-Primer-Advertising/dp/1591847389/ryanholnet-20
Loic Le Meur's keynote on the Sharing Economy as he studied the theme for his upcoming conference LeWeb London on June 5-6 http://london.leweb.co video of the talk available at http://www.youtube.com/watch?v=mYvVDXOARWM
Here are some of the funniest and serious customer care quotes that can help you take care of your customers properly. A business can only survive if its customers are happy.
30 Awesome Quotes To Inspire Your Next Big Customer Loyalty InitiativeAlex Andrade-Walz
In honor of International Customer Loyalty Month (April), here are 30 great quotes from thought leaders in the customer-first movement to inspire your next big customer loyalty strategy.
Since opening up our publishing platform in February, we’ve been blown away by the amazing posts our members have shared every single day. We’re celebrating the incredible stories, thought-provoking debates, and eye-opening advice shared so far through a compilation of 2014’s most memorable posts.
We hope they inspire you as much as they've inspired us.
Share your own memorable moments of 2014: Write a post on LinkedIn and include the hashtag #My2014Moments somewhere in the body of the post. Start writing here: https://www.linkedin.com/pulse/article/new
Motivational Business Quotes 2013 from Thomson Data. Thomson Data is a marketing solution provider that specializes in direct marketing. We provide highly responsive mailing lists that can be custom built to your specifications, enabling you to reach the right prospects at the right time. Our philosophy lies in understanding the dynamics of your marketing strategy and enriching your customer communication on that basis.
Big Ideas Bigger Dreams: Quotes from 45 Top Entrepreneurs of 2016SurveyCrest
Big Ideas and Bigger Dreams! The mantra that entrepreneurs live by.
Read these quotes and learn how to apply their lessons to your business and climb that elusive ladder to success.
Why TinderBox Moved to Desk.com and the Salesforce1 PlatformDesk
Learn how TinderBox leveraged Salesforce.com's social, mobile and cloud technologies to become a Customer Company and grow on the Salesforce1 Platform.
How to Go Above and Beyond Customer Service, Superhero StyleDesk
In today's day and age of immediate solutions and mobile services, customer expectations of a company's support are higher than ever. In order for your business to thrive in this social world, you can't just have normal customer service reps...you need to have Agent Superheroes.
For most retailers, once the clock strikes midnight on Black Friday, they will constantly be racing against an unforgiving clock to solve every holiday customer question. This is why there is no better time of year than to pull out all of the stops to make sure every agent is as fast and productive as possible.
Click here for 100 FREE Flex Hours from Desk.com - just in time for the Holidays: http://bit.ly/HolidayRush2013
Your company needs to understand the customer issue at hand in order to resolve the problem. The more open you are to customer complaints, the better. Learn what's a myth and what's a reality with customer service myths see how it changes the way you do business.
See more at: http://www.desk.com/customer-service/myths#sthash.8bFG8jck.dpuf
Most call centers are pressured to “get calls down and reduce talk time”. Time spent on calls is not viewed as investment but simply cost. This webinar builds on the blog and service myths paper and focuses on the silent majority of customers who are unhappy but never complain and show the need and benefit of an effective response/contact management support system. For every incremental dollar invested in handling calls from unhappy or befuddled customers, the company makes three to ten dollars in incremental revenue plus fosters positive word of mouth (WOM) where negative WOM existed in the past. This case compels both CFOs and CMOs to rethink their view of service.
This 4th of July we are celebrating with business insights from real American leaders! Flip through 20 of these leaders and leave a comment of some of your favorites or any additions!
Self-Service: The Golden Ticket for a Personalized Customer ExperienceDesk
In this guide, you’ll learn how self-service can lower costs, improve productivity, and lead to a more personalized and profitable customer experience. From setting goals to measuring your results, discover industry-proven steps to using self-service successfully in your own organization.
50 Facts That Will Make Businesses Rethink their Customer ServiceDesk
Take a look at these cold, hard facts that might persuade you to rethink how you run your organization's customer service.
Curious about Desk.com? Download this free kit to get started: http://bit.ly/FreeCustomerServiceKit
The Bonobos Ninjas Handbook to Customer ServiceDesk
In this recorded webinar, Desk.com rolls up their sleeves and shoots straight with the Bonobos Ninjas asking about their secret sauce to providing world-class customer service and how they gained a competitive edge for their business.
10 Insights to Deliver Amazing Customer ServiceDesk
Think of the last time you contacted a "typical" company. Did you feel appreciated, acknowledged, or loved by their response? If so, that's great! If not, maybe you need to share these tips with them - they describe how to move from Customer Service vision to the actual practice of making customers happy at scale. We'd love to hear your tips as well, so feel free to add them in the comments!
Leveraging the Cloud: Getting the more bang for your buckDesk
Cloud management and monitoring includes a broad set of tools that help cloud managers to keep track of their deployment health, utilization, consumption and cost.
This deck will cover techniques and best practices for efficient cloud deployment, specifically: how to implement capacity, utilization and cost metrics in your AWS cloud deployment in order to maximize the ROI.
There are many differences between business relationships and personal ones, but there are surprisingly a lot of similarities when it comes to being successful in either. Whether you’re looking for a long term relationship with a loved one (or potential loved one), or having a successful business; being able to nurture a relationship in just the right way is key to achieving that goal. Here are 10 rock solid tips to live by if you’re looking for true love in your personal life, or building a strong business relationship with your customers.
3. “ The goal as a company is to have customer
service that is not just the best but LEGENDARY.”
Sam Walton, Founder of Wal-Mart
#DeskQuote
4. “ It is not the employer who
pays the wages. Employers
only handle the money...
It is the customer
who pays the
wages.”
Henry Ford, Founder of Ford Motors
#DeskQuote
5. “ Kind words can
be short and
easy to speak,
but their
echoes are
truly endless.”
Mother Teresa
#DeskQuote
6. “ If you work just
for money, you’ll
NEVER make it,
but if you love
what you’re doing
and you always
put the customer
first, success will
be yours.”
Ray Kroc; Founder of McDonald’s
#DeskQuote
7. “ We see our customers as invited guests to a party, and we are the hosts.
It’s our job every day to make every important aspect of the
customer experience a little bit better.
Jeff Bezos, CEO of Amazon.com
#DeskQuote
8. “ Your most unhappy
customers are your
greatest source of
learning.”
Bill Gates, Founder of Microsoft
#DeskQuote
9. “A man
without a
smiling
face must
not open a
shop.”
Chinese Proverb
#DeskQuote
10. “ Do what theydo so
well that
you
will
want to see it again
and bring their
friends.”
Walt Disney, Founder of Disney
#DeskQuote
11. “ People before
profit.”
Bonobos’ Ninja
Customer Service Motto
#DeskQuote
12. “ Be everywhere, do
everything, and never fail to
astonish the customer.”
Macy’s Motto
#DeskQuote
13. “ Our mission statement about
treating people with respect and
dignity is not just words but a creed
we live by every day. You can’t
expect your employees to exceed
the expectations of your customers
if you don’t exceed the employees’
expectations of management.”
Howard Schultz, CEO Starbucks Coffee
#DeskQuote
14. “ The best way
to find yourself
is to lose
yourself in
the service
of others.”
Mahatma Gandhi
#DeskQuote
15. “ Statistics suggest that
when customers complain,
business owners and
managers ought to get
excited about it.
The complaining
customer represents a
huge opportunity for
more business.”
Zig Ziglar, Author and Motivational Speaker
#DeskQuote
16. “If you’re not
serving the
customer, your
job is to be
serving
someone who
is.”
Jan Carlzon, Former CEO of SAP Group
#DeskQuote
17. “ To understand the man, you must
first walk a mile in his moccasin.”
Native American Proverb
#DeskQuote
18. “ Get closer than
ever to your
customers.
So close, in fact,
that you tell them
what they need well
before they realize
it themselves.”
Steve Jobs, Founder of Apple
#DeskQuote
19. “ Customers don’t expect you to be perfect.
They DO expect you to fix things when
they go wrong.”
Donald Porter, V.P. of British Airways
#DeskQuote
20. “ One customer well
taken care of could
be more valuable
than $10,000
worth of
advertising.”
Jim Rohn, Entrepreneur and Motivational Speaker
#DeskQuote
21. “ Don’t try to tell the customer what he wants. If you want to be smart,
be smart in the shower.
Then get out, go to work and serve the
customer!”
Gene Buckley, President of Sikorsky Aircraft
#DeskQuote
22. “ Spend a lot of time talking to customers face to face.You’d be amazed
how many companies DON’T listen to their customers.”
Ross Perot, Founder of Electronic Data Systems and Perot Systems
#DeskQuote
23. “ The customer experience
is the next competitive battleground.”
Jerry Gregoire, CIO, Dell Computers
#DeskQuote
24. “Consumers are statistics.
Customers are people.”
Stanley Marcus, Former Chairman of the Board of Neiman Marcus
#DeskQuote
25. “There are no traffic jams along
the extra mile.”
Roger Staubach, Super Bowl VI MVP
#DeskQuote
26. “ If we don’t take care of
our customers,
someone else will.”
Unknown
#DeskQuote
27. “ Always do
more than is
required of
you.”
George Patton, Former General of the
United States Army
#DeskQuote
29. “ Well done is better than well said.”
Benjamin Franklin, one of the Founding Father of the United States of America
#DeskQuote
30. “ When the comes
customer
first, the
customer will
last.”
Robert Half
#DeskQuote
31. “ There is only one boss.
The customer.
And he can fire everybody in the
company from the chairman on down
simply by spending his money
somewhere else.”
Sam Walton
#DeskQuote
32. “ Dealing with people is
probably the biggest
problem you face,
especially if you are in
business.
Yes, and that is also true if
you are a housewife,
architect or engineer.”
Dale Carnegie
#DeskQuote
33. “ The more you engage with customers, the
clearer things become and the easier it is to
determine what you should be doing.”
John Russell, President of Harley Davidson
#DeskQuote
34. “ If you want to lift yourself
up, lift up someone else.”
Booker T. Washington, Author, Educator and Advisor to the Republican Presidents
#DeskQuote
35. “ Here is a simple but powerful rule:
Always give people more
than what they expect to
get.”
Nelson Boswell
#DeskQuote
36. “ If you don’t genuinely like your
customers, chances are they won’t buy.”
Thomas Watson, former CEO IBM
#DeskQuote
37. “The
longer
you
wait, the
harder it is to
produce
outstanding
customer
service.”
William H. Davidow, Silicon
Valley Venture Captalist
#DeskQuote
38. “ You are allowed to do this…don’t worry about the
rules, don’t worry about getting into trouble, your job is to
take care of the customer.
Your job is to make the person leave happy.”
John Pepper, CEO and Co-Founder of Boloco
#DeskQuote
39. “ We are what we
repeatedly do.
Excellence then, is
not a single act, but a
habit.”
Aristotle
#DeskQuote
40. “ There is a spiritual aspect to our lives – when
we give, we receive – when a business does
something good for somebody, that somebody
feels good about them!”
Ben Cohen, Co-Founder of Ben & Jerry’s
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41. “ Under promise and over deliver.”
Toby Bloomberg
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42. “ we’re going to keep getting
If we keep doing what we’re doing…
what we’re getting.”
Stephen Covey, Author of The Seven
Habits of Highly Effective People
#DeskQuote
43. “ It is not fair to ask of others what you
are not willing to do yourself.”
Eleanor Roosevelt, former First Lady of the United States
#DeskQuote
44. “ Why wait to be
memorable?”
Tony Robbins
#DeskQuote
45. “ Do not pray for easy
lives...
Pray to be
stronger men.”
John F. Kennedy, 35th President of the United States
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46. “ Givedouble in return.”
get it
trust and you’ll
Kees Kamies
#DeskQuote
47. “ Nothing is so
contagious as
enthusiasm.”
Samuel Taylor Coleridge
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48. “ If you respect the
customer as a human
being, and truly honor
their right to be treated
fairly and
honestly, everything
else is much easier.”
Doug Smith
#DeskQuote
49. “ Only a life lived in the service
to others is worth living.”
Albert Einstein
#DeskQuote
50. “ Make a customer,
not a sale.”
Katherine Barchetti
#DeskQuote
51. “ Unless you have 100% customer
satisfaction, you must improve.”
Horst Schulz
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52. Click Here for a
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