Tinderbox transitioned to desk.com and the Salesforce1 platform to enhance customer service and support their growth. The move was aimed at improving consistency in customer experience and leveraging a scalable solution as the company evolved. Key features of the Salesforce1 platform, including visibility across departments and mobile access, are highlighted as integral to Tinderbox's operations.

1. Why TinderBox Moved to Desk.com
and the Salesforce1 Platform

2. Presenters
Amanda Lester
Marketing Comms Specialist
TinderBox
@ACLester12
Jesse Kurth
Director of Client Success
TinderBox
@JKurth
Tony Kavanagh
Desk.com
Marketing
@TK_SF

3. Agenda
• Introduction (5 mins)
• Why TinderBox Moved to Desk.com and the
Salesforce1 Platform (15 mins)
• Q & A (5 mins)
• Demo of Desk.com’s Business Insights (5 mins)

4. Safe Harbor
Safe harbor statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties
materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or
implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking,
including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements
regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded
services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality
for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and
rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with
completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our
ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer
deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further
information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the
most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing
important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and
may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions
based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forwardlooking statements.

5. #1 in Cloud Computing and CRM
#1
Innovation
World’s #1
CRM
Cloud
Computing
Market Leader
2011
2012
2013
Enterprise,
MidMarket, SMB &
Sales Force Automation

6. The Evolution of Customer Service
1980s
1990s
Multi-Channel
2000s
Social
Today
Mobile
Phone
1x
10x
100x
1,000x

7. Become A Customer Company:
Connect to the Internet of Customers
Connected
Connected
Partners
Connected
Products
Employees
Connected
Devices
Social
Cloud
Mobile
Connected
Customers

8. Jesse Kurth
Client Success, Director - TinderBox
Amanda Lester
Marketing Comms Specialist - TinderBox

9. Q1. Who is Tinderbox?
• Cloud-based proposal automation
solution.
• 4 Full-Time Agents.
• Moved to Desk.com from Old
Customer Solution in March 2013.
• Grows their business with the
Salesforce1 Platform using Desk.com,
Sales Cloud, Data.com and Pardot.

10. Q2: How important is customer service to the
success of your company?
• Solid customer services drives more
renewals / business.
• Customer service as a competitive
advantage.
• Lean team appears much bigger.

11. Q3: When did you first realize that you needed a
customer support solution and what were you looking
for as you started to consider your options?
• Used cell phone and email for
support.
• The company was evolving; customer
support needed to evolve.
• Needed a comprehensive solution for
self-service support and to
collaborate on one platform.

12. Q4: Why did you switch to Desk.com? How was the
transition moving from your old solution?
• The Customer Experience needed
greater consistency.
• Built to scale with the rapid growth
of the company.
• All aspects of the business needed
to be on the Salesforce1 Platform.
• The transition was extremely easy
and fast.

13. Q5: How will the Salesforce1 Platform and Desk.com
help Tinderbox grow?
• Desk.com + Data.com +
Pardot + Sales Cloud.
• Everyone across the
business has visibility.
Salesforce1 Mobile App
• Salesforce1 Platform is at
the core of TinderBox.
Salesforce1 Platform
SELL
SERVICE
MARKET
SUCCEED

14. Q&A

15. Customer Service Applications for Companies of Every Size
10,000’s Customers
Ent.
Medium
Small

16. All-in-One Customer Support App for
Fast Growing Companies
Simple ∙ Social ∙ Mobile ∙ Superfast
Simple
Setup
Universal
Inbox
Case
Management
Social
Support
Knowledge
Base
SelfKnowledge
Service
Base
Mobile
Access
Salesforce1 Platform
Business
Insights

17. Demo

18. Brooke Lane
Product Manager
Desk.com

19. Offer
• 100 FREE Flex Hours with every Desk.com Plus Plan
• FREE migration to Desk.com
www.desk.com