Terraine Moore-Moses has over 20 years of experience in payroll administration and customer service roles. She is currently a customer service representative answering inbound calls to help customers resolve issues with their accounts. Previously, she worked for 15 years as a Payroll Administrator for The Nielsen Company processing payroll for over 15,000 employees which included maintaining payroll files and reports, ensuring accuracy, and responding to payroll inquiries. She also has experience as a data entry operator for Chemical Bank and H&R Block entering payroll and customer data to ensure accurate processing.

1. 1TERRAINE . A. MOORE-MOSES
35 BUNKER LANE,
COVINGTON, GEORGIA 30014,
Home(678) 342-7245
Cell (347) 262-0124
E-MAIL: TMOORE_TMOORE_TMOORE@YAHOO.COM
Objective
To obtain a position that will utilize my proven record of reliability and accuracy as well as
provide challenge and responsibility.
Employment
Convergys (US)
Customer service and problem rep II 2011-Present
Answers inbound calls in support of customer needs. Conveyed in a
reassuring manner step by step instructions to resolve application issues.
Reviewed and issued audits on account information and processes. Perform
queries in multiple databases. Answered customer calls through the day as the
calls comes through the center queue, ensure customers where given
assistance in bringing their over limit and/or pass due account current
Performed duties in the Retention department retaining customers who wanted
to cancel their accounts.
The Nielsen Company (us) Inc.
Payroll Administrator 1995 -2008
Responsibilities/Accomplishments
Processing of payroll for 15,000 plus employees
Maintain and update monthly reports and employee payroll files
Review for accuracy all hours for payroll time evaluation
Update and merge payroll system for processing paychecks
Fed Ex paychecks out of state to insure timely receipt for payday
Respond and resolve payroll related inquiries/issues
Produce manual checks for replacement checks and checks needed immediately for
terminated employees.
Process and respond to government, agencies, mortgage company requests,
Garnishments.
Assist managers with bonus requests and special checks
Maintain payroll reports from payroll runs
Provided support for Human Resources on implementation of mass conversion projects
for the Cyborg system (i.e., - 1999 benefit conversions both Medical, Dental plans, 401
(k) and Life Insurances.
Responsible for registering unemployment and withholding state and local tax locations
Responsible for third party SAP file run
Transmission of payroll files to Citibank
1993 – 1995
Forum Temporary Agency
As a Data Entry Specialist/Encoder
Provided services in various assignments with top financial institutions:
Meryllite Company, Chemical Bank, American Express Company, Larousse and
Iron Workers Union
Specialized in data entry of orders into the above company computer system to

2. insure accurate payroll processing
Chemical Bank 1985 - 1994
Data Entry Operator
Data Entry and verification of clients’ payroll processed by Chemical bank, ECS
Payroll System
Reviewed input for accuracy; with attention to detail
Selected by management to complete data entry project being marketed by Chemical
to prospective clients
H & R Block 1987 - 1993
Data Entry Operator New York
Handled payroll processing - Rapid Refund processing during tax season
EDUCATION
ABC Training Center, New York - Secretarial, Data Entry and Office Skills
Georgetown High School, Guyana - HS Diploma
SKILLS
SAP/Payroll System
CYBORG - HRIS/PAYROLL System
Microsoft software (Outlook, Word, Excel)
RAVS