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12
Gemba Walk
 Questions
   What is...?
Created by Tom Curtis 2011
Blog: www.onimproving.blogspot.com
Presentations: on www.slideshare.net/onimproving 
Email: ideamerchants@gmail.com
Twitter: @onimproving
Introduction
  One of the key tenants in practicing Lean is to “Go and
  See,” sometimes called Gemba Walking. The Gemba is
  the place of action or “the real place”. If we are to lead
 improvement we need to spend time where the action is
 taking place. What follows are 12 questions to help us to
enhance our Gemba Walks and tips about what to look for
 to help answer the specific questions. As we practice our
 walking, we can exercise our “Kaizen Eyes” and see more
    opportunities to correct and improve. There is no
   replacement for going and seeing. As we go we must
ensure we show respect for people and their contributions
      and help them to see as well. Let’s get walking.
                        --Tom Curtis
What
    is

the value
created?
Look for:
What the Customer Pays for
 Activities done Correctly
  The Expected Output
What
   is

  the
process?
Look for:
 Steps required to add Value
    Flow between Steps
     Division of Labor
Standardization of Activities
What
    is

 normal/
abnormal?
Look for:
    Standard Processes
      Expected State
Variation to Expected State
What
   is

working
 well?
Look for:
  Standards being Followed
Opportunities to Complement
  Positive Lessons to Share
What
     is

 not being
maintained?
Look for:
  Checklists to Review
   State of Equipment
Cleanliness of Work Area
Pace and Flow of Process
What
   is

broken?
Look for:
   What is not Working
  Standards not Followed
Equipment requiring Repair
What
     is

    not
understood?
Look for:
 Variation from Standard
Opportunities for Training
What
     is

    not
documented?
Look for:
Undocumented Process Steps
  Missing Standard Work
What
   is

creating
 waste?
Look for:
Ohno’s 7 Wastes
 Inconsistency
Scrap or Damage
What
   is

creating
 strain?
Look for:
  Poor Ergonomics
Overburdening Activity
What
     is

  creating
unevenness?
Look for:
      Stop and Go
Bumpy Output Requirements
What
   is

   not
 visible
enough?
Look for:
   Signals not Clear
Metrics not easy to Read

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Gemba Walk Questions

  • 2. Created by Tom Curtis 2011 Blog: www.onimproving.blogspot.com Presentations: on www.slideshare.net/onimproving  Email: ideamerchants@gmail.com Twitter: @onimproving
  • 3. Introduction One of the key tenants in practicing Lean is to “Go and See,” sometimes called Gemba Walking. The Gemba is the place of action or “the real place”. If we are to lead improvement we need to spend time where the action is taking place. What follows are 12 questions to help us to enhance our Gemba Walks and tips about what to look for to help answer the specific questions. As we practice our walking, we can exercise our “Kaizen Eyes” and see more opportunities to correct and improve. There is no replacement for going and seeing. As we go we must ensure we show respect for people and their contributions and help them to see as well. Let’s get walking. --Tom Curtis
  • 4. What is the value created?
  • 5. Look for: What the Customer Pays for Activities done Correctly The Expected Output
  • 6. What is the process?
  • 7. Look for: Steps required to add Value Flow between Steps Division of Labor Standardization of Activities
  • 8. What is normal/ abnormal?
  • 9. Look for: Standard Processes Expected State Variation to Expected State
  • 10. What is working well?
  • 11. Look for: Standards being Followed Opportunities to Complement Positive Lessons to Share
  • 12. What is not being maintained?
  • 13. Look for: Checklists to Review State of Equipment Cleanliness of Work Area Pace and Flow of Process
  • 14. What is broken?
  • 15. Look for: What is not Working Standards not Followed Equipment requiring Repair
  • 16. What is not understood?
  • 17. Look for: Variation from Standard Opportunities for Training
  • 18. What is not documented?
  • 19. Look for: Undocumented Process Steps Missing Standard Work
  • 20. What is creating waste?
  • 21. Look for: Ohno’s 7 Wastes Inconsistency Scrap or Damage
  • 22. What is creating strain?
  • 23. Look for: Poor Ergonomics Overburdening Activity
  • 24. What is creating unevenness?
  • 25. Look for: Stop and Go Bumpy Output Requirements
  • 26. What is not visible enough?
  • 27. Look for: Signals not Clear Metrics not easy to Read