This document outlines the key elements of a customer relationship management (CRM) program for micro, small, and medium enterprises. It discusses strategies for business development, marketing, and operations. Some specific tactics mentioned include developing branding, creating content, sharing sales and product information, using internet marketing methods like websites, email, search engine, and social media marketing, and collecting and analyzing customer data. The goal is to help businesses strengthen relationships with customers, prospects, and partners through effective communication and coordination across different business functions.

1. Business Development Basics buds
Micro, Small And Medium Enterprises Thinking MSME’s
CRM PROGRAM
STRATEGY MARKETING OPERATIONS
RESEARCH IDENTIFY METHODS DIFFERENTIATION INFO SHARING SALES INTERNET ADMIN DATABASE
CORE PROCESS
Business Management SMS Campaigns Content Creation Sales Kit Acknowledge Domain Purchase Order Collection
Industry Bus. Development Post Mailers Detailed Branding Posters Estimate Hosting Work Order Storing
Market Administration Telesales Product Positioning Pamphlets Samples Design Challans Sharing
Competitors Human Resource Field Sales Efficient Processes Leaflets Client Servicing Scripting Invoice Securing
Customers Technology Community Value Proposition Brochures Follow Ups Programming Cheques
Products Product Deve. Events STORY TELLING Catalogs Close Deal Plugins Accounting
Services Marketing Exhibitions Flip Charts Taxation
Clientele Logos
COORDINATION Categories
Supplier Sourcing Directories Newsletters Adjustments
CEO’s Speech
Listings
Professionals Production Print Media Banners
Testimonies
REPORTS Presentations RECRUITMENT
Contractors Logistics Outdoors Boards
Pictures
Mapping
Affiliates Customer Care Broadcast Media Standees Job Description
Keywords REVIEWS
INFO GATHERING Promotions
Franchises Support Franchisee Career Plan
Success Stories
Banners
Distributors Distributors Chat Training
User Experience ANALYSIS Back Linking
Service Providers DRAFT Support Desk Coordination
Product Features
B2b Portals Adwords
Knowledge base Motivation
DEFINE Policies UPDATES
CMS Site PRESENTATION Reviews
Webinars Reporting
Vision Processes Viral
Email Marketing Assessment
.HTML PULL STRATEGY MOTIVATIONS
Flagship Product Programs Analytics
Search Engine Remuneration
.Word OPT ins
Niche Goals Integration
Social Media Promotion
.PPS Featured Deals TRAINING
USP Classifieds Press Release
RECRUIT .PDF Trade Offers
Core Activities Blogging Infographics
.MOV TARGETS
DELEGATE Tenders
Core Team Video
.SWF Auctions
Core Processes TRAIN Ecommerce INCENTIVES
.JPEG Gifts
Contact : 9272 707 807 / 808 / 809 Website : www.businessdevelopmentservices.co.in Email : info@businessdevelopmentservices.co.in