Zorka F Lescano is seeking a position where she can utilize her experience, skills, and training. She has over 10 years of experience in customer service and insurance sales roles. Most recently, she worked at Larry J Ross Allstate Agency as a Customer Service Representative. Prior to that, she was an Insurance Sales Representative at Marie Buchholz State Farm Agency and held various teller and customer service roles at other financial institutions. Lescano has a high school degree and various insurance, customer service, and food safety certificates. She is fluent in English and Spanish and has strong communication, organization, and problem-solving skills.

1. Zorka F Lescano
8030 NW 96th
Terrace Apt 202
Tamarac, FL 33321
(954) 627 2543
zoaxel@hotmail.com
Objective Obtain a position where I can use my experience, skills and training to contribute to the growth and
success of the company and my own professional career.
Employment
History Larry J Ross Allstate Agency ( July 2015 – March 2016)
Customer Service Representative
Identify customer needs, market to service and sell appropriate auto and homeowners insurance;
Manage and service new and existing accounts, collect payments, process policy changes and pivot
for life insurance.
Marie Buchholz State Farm Agency (November 2013- March 2015)
Insurance Sales Representative
Identify customer needs and market appropriate insurance and financial services (Auto, Home &
Bank); Schedule appointments to cross sell and prospect new business by following leads
generated from referrals, networking, marketing and leads databases;
Manage marketing operations by compiling, reporting information and ordering materials; Manage
all office supplies and replenishing inventory maintaining office budget;
Collect payments, process policy changes, manage basic bookkeeping, complete daily bank
transactions and deposits; maintain and update all filing, incoming and outgoing mail;
State Farm Bank certified and top producer in bank products.
Suntrust Bank ( October 2012 -November 2013)
Teller
Identify customer needs and market appropriate financial services, manage and service new and
existing accounts; Schedule appointments to cross sell and prospect new business by following up
on leads generated from referrals.
One Stop Check Cash (January 2010 - July 2012)
Teller
Collect payments, cash checks, manage basic bookkeeping, complete daily bank transactions and
deposits; Maintain and update all filing, incoming and outgoing mail; Organize and supervise branch
work schedule and payroll.
Wachovia Bank (December 2007-October 2009)
Roving Teller
Identify customer needs and market appropriate insurance and financial services; Manage new and
existing accounts; Cross sell and prospect new business by following leads generated from
referrals.
Education
2 15 Life & Health (Including Annuities & Variables Contract) – Present in Class
4 40 Customer Service Representative - Central Insurance(2014)
Food Safety Management - National Registry of Food Safety Professionals(2002)
Computer Technology - Florida Atlantic Vocational School
High School Degree - Penn Foster (Graduated 2010)
State Florida Notary Public (2009)
Skills &
Experience
Languages
Excellent social, communication (listening, verbal, written) and organization skills;
Ability to manage fast pace work environment with a team structure and/or individually;
Ability to obtain and process information, make decisions and solve problems;
Strong capability to manage multiple phone lines and multitask.
Experience with Windows Operational System, Internet Explorer, Microsoft Office Programs
(Microsoft Word, Excel, Power Point) Microsoft Outlook.
Fluent English and Spanish