This document describes two innovative projects in Saga Prefecture, Japan: Collaboration Testing and Innovation 'SAGA' Project. Collaboration Testing is an approach that enhances citizen satisfaction by involving diverse public, private, and nonprofit actors in public services through open budgeting and proposal processes. It has led to increased proposals from nonprofits and cost savings. The Innovation 'SAGA' Project is a public-private R&D collaboration that develops new public services by connecting private sector technologies to social needs, without additional funding. It has created solutions like visualizing student absenteeism. Both approaches rely on transparency, knowledge sharing, and an open attitude to promote innovation in public services.

1. Collaboration Testing
&
Innovation ‘SAGA’ Project
An Innovative Approach
to Enhance the Citizens’ Satisfaction
October 7, 2014
Hiroichi Kawashima, Ph.D
Special Advisor, the Gov. of Saga, Japan

2. SAGA FUKUOKA
NAGASAKI
OITA
KUMAMOTO
MIYAZAKI
KAGOSHIMA
Saga Prefecture: 853,000
Kyushu Region (7 Prefectures) : 3,203,000
2
LOCATION AND POPULATION

3. 3

4. The Sunset at Ariake Sea
High Tide
Cultivation of
seaweed
Saga Nori
Logo of Top Brand
Low Tide
4

5. Ureshino Spa
Takeo Hot
Springs
5

6. Saga International
Balloon Festival
Karatsu Kunchi
Festival
6

7. 7
7
UN Public Service Award 2010
Asia-Pacific Region
1st Place: Collaboration Testing
2nd Place: Innovation ‘Saga’ Project
出典：
http://www.pref.saga.lg.jp/web/kensei/_1363/jyusyou.html

8. The Old Model
Public
Administration
Private
Businesses
CSOs

9. The Current Status Quo
Private
Businesses
CSOs
Public
Administration

10. Increasing Citizens’ Demands
for Overlapped Area
Private
Businesses
CSOs
Public
Administration

11. Transforming the Role of
the Public Administration from Doer to Coordinator in “New
Public Sphere”
Private
Businesses
CSOs
Public
Administration
“New Public
Sphere”

12. Collaboration Testing
Private
Businesses
CSOs
Public
Administration
New Public
Sphere
Collaboration
testing assorts the
public services to
the most capable
service providers
through
proposal-based
discussions.

13. What is “Collaboration Testing”?
A new approach to enhance citizens’ satisfaction
level by augmenting and diversifying the actors
in public services through thorough disclosure
and in-depth dialogues between the government
and emerging public service providers, i.e.,
CSOs and private companies.

14. 14
The First Change:
Changes the Budget Information
from “Closed by Default” to “Open by Default”
Before After

15. 15
The Second Change：
Setting a Common Target
“Collaboration Testing” invoked proactive and in-depth
public-private interactions since “Collaboration
Testing” set a common target of enhancing citizens’
satisfaction level, which every stakeholder (public,
private, CSOs) could share.

16. 16
Picture of a Town Meeting

17. 17
The Third Change:
The Government has to explain
rationale for rejection
“Collaboration Testing” changed the conventional
decision-making rule in the government.
Before After
The government has
to explain rationale
to the private that the
proposal does not
work.
The private sector
has to convince the
government that
the proposal meets
the criteria.

18. Eight Steps of “Collaboration Testing”
1. Self-assessment on how the gov.
18
can improve the existing
public service arrangements.
2. Thorough disclosure of
the existing public
service arrangements.
8. Evaluate after
one-year
implementation
5. Discussions on the 4. Town Hall Meetings
Proposals with the
Applicants
7. Contracting &
Operational Quality
Management.
Covering All
Public Services
3. Call for proposals to
take over the public
service provisions.
6. Responses to
the Proposals

19. ５
Visitors
up 43%
【Example 1】
Consignment of the Management of
“Genki” Plaza to a CSO

20. 【Example 2】
Cleaning the Gulf of Imari
17

21. 【Example 3】
Regional Support Centers
for People with Developmental Disorders
21

22. 【Example 4】
Outsourcing Telephone Connecting Service
80% cost
reduction!!
19

23. １１
Changes in collaboration proposals from CSOs
185
No. of proposals to municipalities' own systems
No. of proposals to municipal governments
No. of proposals to prefectural government
No. of proposing organizations
80
74
33
38
78
11
25
21
31
20
9
14
14
27
48
32
22
42
43
(Proposals)
200
180
160
140
120
100
80
60
40
20
0
FY2006
FY2007
FY2008
FY2009
FY2010
FY2011
FY2012
Collaboration
testing
CSO proposal-based
collaboration generating

24. 24
1. Strong leadership
2. Thorough transparency
3. In-depth public-private knowledge sharing
4. Open and proactive attitude of the public
officials
Key Success Factors
to Promote a Culture of Innovation

25. Innovation ‘SAGA’ Project
The Gov.
of Saga
Private
Businesses
New Public Services
Knowledge &
Experiences
Inventive Ideas &
Innovations
1

26. “Innovation ‘SAGA’ Project” is a public-private
R&D project on new public services that let the
public and private sectors jointly try out new public
services by connecting the latest technologies and
know-how available in the private sector with new
social demands perceived in the public sector.
26
What is “Innovation ‘SAGA’ Project” ?

27. The administration and the enterprise
undertake R&D by using mutual
intellectual resources without
mobilizing any additional financial
resources, based on an agreed
contract.
27
Rule of this Project

28. The Gov. of Saga
Selection of Target Issues
Special Committee’s
Examination & Clearance
On-site
Application and Tests
Knowledge on the latest
Technologies & Knowhow
Private Businesses
Technologies & Knowhow
Utilized in the private sector
Selection of Applicable
Technologies & knowhow
Customizing the solutions
Market-tested Solutions
Call for Proposals
Proposals on Applicable
Technologies & Knowhow
R&D Contract
User Feedback
Discussions for
Improvements
Sharing
R&D Results
28
Mechanism of Innovation ‘Saga’ Project

29. 29
Visualization of Absent Student Ratio
in Each School Zone
More absence
along the railways,
trunk roads and
shopping centers.
Legend
# of Infection
# of Absence

30. Participating Private Businesses
Global Companies
Companies Representing Japan
Local Companies

31. Dhanyawad
Tel. +81-952-25-7038
kawashima-hiroichi@pref.saga.lg.jp
Information & Operation Improvement Div.
Saga Prefectural Government, Japan