This presentation looks at commissioning for social value: an interim report produced for the Children’s Partnership in March 2014.
For more information on commissioning for social value: http://blogs.ncvo.org.uk/2014/04/07/top-tips-on-commissioning-for-social-value/
Creating Customer Contact Centres - A guide for municipalities from Smart CitiesSmart Cities Project
Across Europe municipalities are facing a wide range of challenges as businesses and citizens demand better, more efficient and more flexible services. Municipalities are working hard to become more customer-driven, and to change how they deliver services to respond better to their customers’ demands.
This guide has been produced the Smart Cities project to show what municipalities need to do to establish a customer contact centre. It includes many practical examples and case studies highlighting the experiences of staff in seven municipalities from across the North Sea region. The guide was written by people who are currently working to improve customer services in their municipalities, and it is written for the growing number of people who want to do the same.
This presentation looks at commissioning for social value: an interim report produced for the Children’s Partnership in March 2014.
For more information on commissioning for social value: http://blogs.ncvo.org.uk/2014/04/07/top-tips-on-commissioning-for-social-value/
Creating Customer Contact Centres - A guide for municipalities from Smart CitiesSmart Cities Project
Across Europe municipalities are facing a wide range of challenges as businesses and citizens demand better, more efficient and more flexible services. Municipalities are working hard to become more customer-driven, and to change how they deliver services to respond better to their customers’ demands.
This guide has been produced the Smart Cities project to show what municipalities need to do to establish a customer contact centre. It includes many practical examples and case studies highlighting the experiences of staff in seven municipalities from across the North Sea region. The guide was written by people who are currently working to improve customer services in their municipalities, and it is written for the growing number of people who want to do the same.
Abstract:
Man got civilized with exchange of information and freedom of expression among groups and masses over the period of time. The mainstream media especially public service broadcaster has tried to reach maximum socially and geographically in the country but did not reach to local expectation of the community and that’s why community radio came into existence as an alternative media. Whatever happens, happens for good, now, government realized the need of community radio within the geography and started allocating spectrum to the need base community so that community becomes responsible and accountable to each other including governments and empowered the community to get participative & live life democratically.
The radio today, is the effective source of information but to most of us it is a passion to get participative in the community at a large. India is a multi dimensional country in terms of population, culture, religion, ethnicity, perception and belief systems, therefore, the terrain of some of the areas is difficult, making them almost inaccessible and by far cut off from the mainstream and similar could be the case of community radios within the capacity limit. Therefore, Akashvani(AIR) has had the challenge of reaching out to even far flung of regions, hence both public service broadcaster and alternate media seems to be at a nascent yet promising and prospective stage, ripe of proper documentation and development of global tools and processes in this digital world. For now, integration remains an ad-hoc and highly individual enterprise. It is important to continue to document and share need based success & failure approach of public service broadcaster and community radios to enable successful adoption of new incarnations by community radio stations.
The presentation analyses the open data movement across the world and in India. The current experiments in benchmarking open data initiatives are also briefly mentioned.
This presentation on citizen's charters discusses its origin, key features, process flow as well as recent developments in an Indian context. The status of the initiative in Andhra Pradesh is also briefly discussed.
Realising Social Value within Facilities ManagementSunil Shah
Since 2013, the annual Sustainable FM Index has provided a robust and transparent assessment
of the sustainability performance of UK FM providers. This benchmark is intended to drive
sustainability performance improvements within the sector by showcasing achievement and
highlighting excellence. Several of the major companies assessed in the Index have chosen to
become Members, spearheading further research and collaboration on target areas.
Measuring the impact of a Community-Driven CFL campaign. One Change's Project Porchlight energy efficiency program and the community based social marketing tactics used to deliver One Change campaigns is examined.
The presentation was from the Business as Mutual conference held at Anglia Ruskin University on 12th September 2012. To find out more visit www.businessasmutual.co.uk
Abstract:
Man got civilized with exchange of information and freedom of expression among groups and masses over the period of time. The mainstream media especially public service broadcaster has tried to reach maximum socially and geographically in the country but did not reach to local expectation of the community and that’s why community radio came into existence as an alternative media. Whatever happens, happens for good, now, government realized the need of community radio within the geography and started allocating spectrum to the need base community so that community becomes responsible and accountable to each other including governments and empowered the community to get participative & live life democratically.
The radio today, is the effective source of information but to most of us it is a passion to get participative in the community at a large. India is a multi dimensional country in terms of population, culture, religion, ethnicity, perception and belief systems, therefore, the terrain of some of the areas is difficult, making them almost inaccessible and by far cut off from the mainstream and similar could be the case of community radios within the capacity limit. Therefore, Akashvani(AIR) has had the challenge of reaching out to even far flung of regions, hence both public service broadcaster and alternate media seems to be at a nascent yet promising and prospective stage, ripe of proper documentation and development of global tools and processes in this digital world. For now, integration remains an ad-hoc and highly individual enterprise. It is important to continue to document and share need based success & failure approach of public service broadcaster and community radios to enable successful adoption of new incarnations by community radio stations.
The presentation analyses the open data movement across the world and in India. The current experiments in benchmarking open data initiatives are also briefly mentioned.
This presentation on citizen's charters discusses its origin, key features, process flow as well as recent developments in an Indian context. The status of the initiative in Andhra Pradesh is also briefly discussed.
Realising Social Value within Facilities ManagementSunil Shah
Since 2013, the annual Sustainable FM Index has provided a robust and transparent assessment
of the sustainability performance of UK FM providers. This benchmark is intended to drive
sustainability performance improvements within the sector by showcasing achievement and
highlighting excellence. Several of the major companies assessed in the Index have chosen to
become Members, spearheading further research and collaboration on target areas.
Measuring the impact of a Community-Driven CFL campaign. One Change's Project Porchlight energy efficiency program and the community based social marketing tactics used to deliver One Change campaigns is examined.
The presentation was from the Business as Mutual conference held at Anglia Ruskin University on 12th September 2012. To find out more visit www.businessasmutual.co.uk
Social value: from procurement to co-production Julian Dobson
With the Public Services (Social Value) Act about to become law in England, why are public services taking so long to factor social value into service design? This presentation looks at the policy context and some of the pitfalls.
Presentation given by Moldova at the Service Design and Delivery in a Digital Age - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Topic 4: Gathering user insights and feedback.
Londoners, work and the voluntary and community sector (VCSE)
The VCSE sector plays an important role in employability provision, delivering integrated, specialist
services that providers in other sectors will not or cannot deliver. However, reduced funding and increased demand has led to a protracted period of significant instability for the sector.
Many organisations have responded to these pressures proactively. However, there is a serious danger that the more VCSE organisations focus on revenue generation, the more they will lose the distinctive characteristics which make them effective providers. Most concerning of all is the evidence of VCSE organisations closing or scaling back services, leading to greater levels of unmet need.
Skills for a High Performing Civil Service - OECDOECD Governance
To assess changes in the skills needed in today’s civil services, the OECD has developed a
framework which identifies four areas, each representing specific tasks and skills required in the
relationship between the civil service and the society it serves. For more information see oe.cd/HRM-Skills
Policy Brief : Co-creation as a way to facilitate user-centricity and take-up...Mobile Age Project
Mobile Age project: https://www.mobile-age.eu/
This project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No 693319.
This material reflects only the author's view and the Research Executive Agency (REA) is not responsible for any use that may be made of the information it contains.
Similar to Modernising Commissioning green paper consultation. Collaborative Learning Network event, Dec 2010. (20)
A panel discussion considering what the future hold for charities and their governance, and how trustees can support their charities to survive and thrive.
Here we share our progress on updating the Charity Governance Code. Hear from the Code steering group about changes that are being made to the Diversity and Integrity principles following its refresh.
The panel will share some of the proposed changes to the Integrity principle, offering a preview of the updates. They will also reflect on findings from engagement and the extended consultation on enhancements to the Diversity principle. This will be an opportunity for the steering group to share their learning, having listened to a range of experiences. It is also an opportunity to discuss best practice which has been identified through the revision work. Finally, the group will offer an update on next steps on the Code's revision.
We’ve put together this video guide to using the governance wheel to carry out a board effectiveness review. It will be most useful for trustees or staff who are undertaking a board review for their own charity and want to know how best to use the governance wheel to support them in this.
As the charity sector continues to manage the impact of the pandemic, many charities are facing financial uncertainty. In this context many senior leaders, to ensure their charity’s sustainability, will be considering collaboration and merger. In this webinar, in association with Bates Wells, we aim to answer questions such as: When should a charity in crisis consider merging? What are the alternatives? How can you make the best decision for your organisation? You will also hear about a new online decision-making tool which will help organisations chart the options open to them in a tight financial spot.
Normal working practices have changed dramatically in a very short period. Most staff are still working remotely, and many organisations have made use of the furlough scheme. This has meant organisations are having to manage and support staff remotely; review some existing policies to ensure they are still fit for purpose; and manage with a reduced and rotating staff capacity. In partnership with our Trusted Supplier Croner, in this webinar we will be sharing good practice on managing and supporting staff in this new environment. We will be joined by Vicky Scott, Operations and HR Manager at Hackney CVS who will share the experiences and learnings of Hackney CVS in this new context.
The economic impact of coronavirus means that many voluntary sector organisations will be going through a period of significant change over the coming months. For many of the hardest hit charities, the process of restructuring and making redundancies will sadly be inevitable. In this webinar we help organisations prepare for this context.
Entering a new phase of the Covid-19 pandemic, with the option of returning to your workplace, has legal and practical implications for all charities. Employers need to be clear about what they are required to do to ensure the health and safety of their staff and volunteers. Employers are having to consider questions such as: what reasonable adjustments should employers make for their workforce in returning to a ‘new normal?’ How can we prepare for what lies ahead? In partnership with TrustLaw, in this webinar we aim to answer these questions. We will be joined by Sarah Valentine, Senior Associate at Eversheds Sutherland and Andrew New, Head of Education at St John Ambulance.
Slides from a webinar broadcast on 15 July 2020, sharing what volunteering organisations have learned since the lockdown in March.
Watch the full recording here: https://www.youtube.com/watch?v=HyFbDAtHHQo
Slides of NCVO webinar that took place on 24 June 2020 covering:
the general health and safety obligations to staff and volunteers, the key legal and practical issues employers need to consider and where to go for further support and guidance.
Watch the webinar: https://www.youtube.com/watch?v=RDBvyTIFTIc
Slides of the NCVO webinar that took place in June 2020 covering:
1) the role of the chair and the board in supporting organisations in the next phase
2) challenges and opportunities which the easing of lockdown presents for trustees
3) tips and resources to help boards plan in a period of significant change
Watch the webinar: https://www.youtube.com/watch?v=HaPktkiCRgo
NCVO/CFG Webinar: Financial management and accessing government funding combi...
Modernising Commissioning green paper consultation. Collaborative Learning Network event, Dec 2010.
1. Modernising Commissioning: Increasing the role of charities, social enterprises, mutuals and cooperatives in public service delivery Green Paper Consultation December 2010
2. Our Programme for Government commitment: “...to enable [mutuals, co-operatives, charities and social enterprises] to have a much greater involvement in the running of public services.” Achieving the power shift, transferring power away from central government to local communities. Driving transformative improvements in public service quality and efficiency, by improving government’s ability to buy public services intelligently and make better use of all available resources. Conclusions - Form part of a wider Public Service Reform White Paper, which will be published early in 2011.
3. In which public service areas could Government create new opportunities for civil society organisations to deliver? How could Government make existing public service markets more accessible to civil society organisations? How could commissioners use assessments of full social, environmental and economic value to inform their commissioning decisions? How could civil society organisations support greater citizen and community involvement in all stages of commissioning?
4. The cycle of assessing the needs of people in an area, designing and then achieving appropriate outcomes. The service may be delivered by the public, private or civil society sectors. assessing needs; identifying of the priority needs and outcomes; designing the specification which will achieve these outcomes; sourcing the providers to meet this specification; managing the delivery of the outcomes; and monitoring, reviewing and learning from delivery to inform future commissioning.
5. Objective: To drive efficiency, effectiveness and innovation in public service by opening more public service areas to civil society organisations. 3 key elements, outlined in SR10 to increase the diversity of provision, levels of competition and consumer choice: Consider setting proportions of specific services to be delivered by independent providers; Introduce payment by results across public services; and Introduce new rights for communities and public sector workers
6. Look at setting proportions of certain service that should be independently provided. Key role for civil society organisations. Factors: Current market status; and Planned reforms to open up the market. Objective: To improve outcomes and performance by stimulating and growing a diversity of provision across public services, which may be maintained and developed through longer term intelligent commissioning.
7. Benefits: Great innovation and flexibility in delivery models, as payment is linked to outcomes achieved, rather than the inputs or outputs of a service. Challenges: Access to working capital. Example: MoJ Social Impact Bond pilot at HMP Peterborough Aim: To tackle the high rates of reoffending associated with offenders released from short-term prison sentences. CSO services are financed through social investment to deliver intensive support to 3,000 short-term prisoners over a six year period. If this initiative reduces re-offending by 7.5%+, investors will receive a dividend payment of up to 13 % of their original investment, funded by savings generated in the CJS. If the reoffending rate falls by less than 7.5%, the investors will receive no return.
8. Localism Bill: CSOs and local authority employees will be given the ‘right to challenge’ local authorities where they believe they could provide services differently or better. Further details will be announced shortly and Government will be consulting on the detail of how the right challenge will work. Other Questions: Should Government explore extending the ‘right to challenge’ to other local state-run services? If so, which areas and what benefits could civil society organisations bring to these public service areas?
9. Our Programme for Government: ‘To create a right for public sector workers to form employee-owned cooperatives and bid to run the services they deliver.’ ‘Rights to provides’ across the public sector and civil service workforces Potential for partnerships and joint ventures with existing civil society organisations. This work will open up new areas of public service delivery to competition and the involvement of a diversity of providers. Example:
10. Objective: To address practical, regulatory, legislative and cultural barriers to market entry in existing markets.
11. Govt Commitment: To review guidance to enable greater compliance with and understanding of TUPE. Reported Issues: Accessing Information: The actual cost of transferring staff are often unknown at the bidding stage. As such, organisations can over price or under price for the cost of the service Managing Costs: It is expensive for small organisations (inc. CSOs), to provide staff benefits that are comparable with the public sector, such as pensions, sickness pay, redundancy etc. Complexity: Lack of HR knowledge and understanding of TUPE, for both receiving and transferring organisations, can significantly affect the success of the transfer.
12. Smaller, specialist organisations can often feel marginalised and stifled. DWP Pilot of Merlin Standard – a new supply chain management standard that prime contractors will have to meet. Aim: Recognise excellence in supply chain management and incentivise larger prime contractors to invest in the capacity and performance of their delivery partners.
13. Objective: To enable commissioners to make strategic commissioning decisions on the basis of a full understanding of the social, environmental and economic impact.
14.
15.
16.
17. Aim: to create the funding arrangements which will allow for greater accountability to local people and flexibility across boundaries in health, policing, worklessness and child poverty.
18. Civil society organisations have a role to play in facilitating and supporting community involvement and the delivery of public services.
22. Areas include: Special education needs, support for children with disabilities, long-term health conditions and adult social care.
23.
24. In which public service areas could Government create new opportunities for civil society organisations to deliver? How could Government make existing public service markets more accessible to civil society organisations? How could commissioners use assessments of full social, environmental and economic value to inform their commissioning decisions? How could civil society organisations support greater citizen and community involvement in all stages of commissioning?