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10 lundis 
pour 
rattraper 
le train du 
digital 
Big Data and Big Analytics – new 
reality and/or new tools for 
Guy Huyberechts, 
BMMA 2014 November, 24th 
marketers?
10 lundis 
pour 
rattraper 
le train du 
digital 
DEFINITIONS 
ABOUT DATA 
HOW TO 
DREAM OR REALITY ? 
ARE WE READY ?
10 lundis 
pour 
rattraper 
le train du 
digital 
DEFINITIONS 
ABOUT DATA 
HOW TO 
DREAM OR REALITY ? 
ARE WE READY ?
10 lundis 
pour 
rattraper 
le train du 
digital 
DEFINITIONS 
“I said it before & I’ll say it again: 
EVERYTHING IS RELATIVE, 
THE SAME GOES FOR BIG DATA”
10 lundis 
pour 
rattraper 
le train du 
digital 
DEFINITIONS BIG DATA: HYPE OR NOT? 
Gartner Emerging Technologies Hype Cycle 2012: http://blogs-images.forbes.com/gartnergroup/files/2012/09/2012Emerging-Technologies-Graphic4.gif
10 lundis 
pour 
rattraper 
le train du 
digital 
DEFINITIONS 
“When volume, velocity and 
variety of data exceeds an 
organization’s storage or 
compute capacity for accurate 
and timely decision-making” 
May 2011
10 lundis 
pour 
rattraper 
le train du 
digital 
Value 
VOLUME 
(amount & 
complexity) 
VARIETY 
(type & 
sources) 
VERACITY 
(quality & 
trust) 
VELOCITY 
(speed) 
DEFINITIONS
10 lundis 
pour 
rattraper 
le train du 
digital 
DEFINITIONS 
1 EB = 1000000000000000000B = 1018bytes = 1000 petabytes = 1 billion gigabytes.
10 lundis 
pour 
rattraper 
le train du 
digital 
1 TRILLION DEVICES (2013) 
2 BILLION PEOPLE (2011) 
255 MILLION SITES (2011) 
LOW HIGH 
LOW HIGH 
INFORMATION AND KNOWLEDGE 
VOLUME AND FLOWS OF (BIG) DATA 
DEFINITIONS
10 lundis 
pour 
rattraper 
le train du 
digital 
DEFINITIONS 
“Hard Disk vendors tend to 
overemphasize the “Volume” 
part of the Big Data definition.”
10 lundis 
pour 
rattraper 
le train du 
digital 
1B hosts 
ARPAnet Node 1 
At UCLA 
Storage cost 
1980 – Apple: $14M per TB 
2010 – Barracuda, $70 per TB 
$5 per Mbps 
1970 1969 
$1200 per Mbps 
today 
today 
1961 – IBM 1620 , $1,100,000,000 
today 1998 
today 
1960 
$ per Mbps # of hosts 
$ per GFLOPS $ per TB 
Network access 
CPU cost Bandwidth cost 
2009 – AMD Radeon, $0.59 
Source: Mike Driscoll, CTO Metamarkets: The Three Sexy Skills of Data Scientists (& Data Driven Startups) 
DEFINITIONS
10 lundis 
pour 
rattraper 
le train du 
digital 
DEFINITIONS 
TIME 
DATA VOLUMES 
Source: IDC
10 lundis 
pour 
rattraper 
le train du 
digital 
DEFINITIONS 
Aug 2011, London riots 
Twitter : 1 million tweets on this topic in just one day
10 lundis 
pour 
rattraper 
le train du 
digital 
DEFINITIONS
10 lundis 
pour 
rattraper 
le train du 
digital 
DEFINITIONS 
2013 Feb, 3rd 9:08 p.m. Eastern time | power outage 
The Superdome loses power. Twitter comes to the rescue. Here are the best tweets so far 
231500 tweets per minute :
10 lundis 
pour 
rattraper 
le train du 
digital 
DEFINITIONS
10 lundis 
pour 
rattraper 
le train du 
digital DEFINITIONS 
ABOUT DATA 
HOW TO 
DREAM OR REALITY ? 
ARE WE READY ?
10 lundis 
pour 
rattraper 
le train du 
digital 
“Many companies will find low-hanging fruit by 
tearing down corporate silos.” 
ABOUT DATA 
“It is very common to find data in disparate silos Inside organisations, with a strong degree of 
territorial or technical boundaries around the data. “ 
Edd Dumbill, Chairman, 
O’Reilly Strata Conference
10 lundis 
pour 
rattraper 
le train du 
digital 
SHIFT NEEDED FROM APPLICATION-ABOUT DATA DRIVEN TO DATA-DRIVEN
10 lundis 
pour 
rattraper 
le train du 
digital 
More data sources still to explode… 
ABOUT DATA
10 lundis 
pour 
rattraper 
le train du 
digital 
ABOUT DATA DATA FROM MOBILE APPS
10 lundis 
pour 
rattraper 
le train du 
digital 
ABOUT DATA 
Medical parameters tracked in real time 
for Australian Firemen
10 lundis 
pour 
rattraper 
le train du 
digital 
ABOUT DATA PRODUCT GENERATED MACHINE DATA
10 lundis 
pour 
rattraper 
le train du 
digital 
Sales 
Social 
Data 
Mkt 
Web 
Data 
“Earned” 
Machine Data 
Web 
Data 
Mobile 
Data 
Consumer 
Open Data 
“Paid” 
Machine Data 
Call Center 
Mobile 
Data 
... 
OWNED 
Company Silo 
Breakdown 
“Owned” 
Machine Data 
Social 
Data 
Suppliers 
PAID 
OPEN 
EARNED 
ABOUT DATA
10 lundis 
pour 
rattraper 
le train du 
digital 
INCORPORATE 3RD PARTY DATA – OPEN DATA MOVEMENT 
ABOUT DATA 
“A piece of data or content is 
open if anyone is free to use, 
reuse, and redistribute it — 
subject only, at most, to the 
requirement to attribute and/or 
share-alike.” 
(Source: opendefinition.org)
10 lundis 
pour 
rattraper 
le train du 
digital 
CHALLENGE IS NOT ABOUT DATA 
Even more than dealing with 
volume, Big Data is about 
solving complex problems 
faster and more accurate, 
resulting in a higher business 
value.
10 lundis 
pour 
rattraper 
le train du 
digital DEFINITIONS 
ABOUT DATA 
HOW TO 
DREAM OR REALITY ? 
ARE WE READY ?
10 lundis 
pour 
rattraper 
le train du 
digital 
“The faster you analyze your data, the 
greater its predictive value. Companies are 
moving away from batch processing to real-time 
to gain competitive advantage.” 
HOW TO DO
10 lundis 
pour 
rattraper 
le train du 
digital 
HOW TO 
SEMMA (sample, explore, modify, model, assess) 
- without sampling 
- building models at the speed of light 
- one to one scoring will replace batch scoring 
- complex event stream processing vs scoring 
OLAP without cubes
10 lundis 
pour 
rattraper 
le train du 
digital 
BUSINESS 
MANAGER 
Domain Expert 
Makes Decisions 
Evaluates Processes and ROI 
IT SYSTEMS / 
MANAGEMENT 
Model Validation 
Model Deployment 
Model Monitoring 
Data Preparation 
The Analytic Lifecycle 
BUSINESS 
ANALYST 
Data Exploration 
Data Visualization 
Report Creation 
Author Rule Logic 
DATA SCIENTIST / 
STATISTICIAN 
Exploratory Analysis 
Descriptive Segmentation 
Predictive Modeling 
PEOPLE 
PROCESS 
TECHNOLOGY Source : SAS Institute
10 lundis 
pour 
rattraper 
le train du 
digital 
Storytelling is not only an asset in consumer 
marketing, but in business decisions as well. To 
derive the greatest value from data, you need 
HOW TO 
storytelling through data exploration & visualization.
10 lundis 
pour 
rattraper 
le train du 
“Storytelling is not only an asset in consumer marketing, but in digital 
business decisions as well. To derive the greatest value from data, 
you need storytelling through data exploration & visualization.”
10 lundis 
pour 
rattraper 
le train du 
digital 
HOW TO 
90% of information that 
comes to the brain is 
visual 
Brain processes visual 
information 60.000 
faster than text
10 lundis 
pour 
rattraper 
le train du 
digital 
HOW TO
10 lundis 
pour 
rattraper 
le train du 
digital 
HOW TO
10 lundis 
pour 
rattraper 
le train du 
digital 
HOW TO
10 lundis 
pour 
rattraper 
le train du 
digital 
HOW TO
10 lundis 
pour 
rattraper 
le train du 
digital 
HOW TO
10 lundis 
pour 
rattraper 
le train du 
digital 
Try it out for yourself – http://bit.ly/trysasva 
HOW TO
10 lundis 
pour 
rattraper 
le train du 
digital 
HOW TO 
Real time sentiment analysis
10 lundis 
pour 
rattraper 
le train du 
digital 
HOW TO
10 lundis 
pour 
rattraper 
le train du 
digital DEFINITIONS 
ABOUT DATA 
HOW TO 
DREAM OR REALITY ? 
ARE WE READY ?
10 lundis 
pour 
rattraper 
le train du 
digital 
REALITY ?
10 lundis 
pour 
rattraper 
le train du 
digital 
Yourself as New social currency 
BAL HARBOUR SHOPS MIAMI VIP EVENT FOR PEOPLE 
WITH A KLOUT SCORE >=40 
ABOUT DATA
10 lundis 
pour 
rattraper 
le train du 
digital 
REALITY ? 50% CHURN REDUCTION BY COMBINING CRM, SOCIAL & BILLING DATA
10 lundis 
pour 
rattraper 
le train du 
digital 
Colruyt… 
1.600.000 unique folders 
Sent every 2 weeks to their customers
10 lundis 
pour 
rattraper 
le train du 
digital 
WEBSITE OPTIMIZATION REALITY ? THROUGH WEBLOG ANALYSIS
10 lundis 
pour 
rattraper 
le train du 
digital 
MACHINE DATA REALITY ? BASED PRODUCT IMPROVEMENTS
10 lundis 
pour 
rattraper 
le train du 
digital 
SMART REALITY ? METERING DRIVEN COST REDUCTION
10 lundis 
pour 
rattraper 
le train du 
digital 
Every store along the mile-long 
Regent Street — including 
Hamleys, Longchamp, 
Burberry, Banana Republic, 
Hugo Boss and Anthropologie 
— is expected to install beacons 
to broadcast offers to shoppers 
as they walk past the shop front. 
About 100 stores have already 
been fitted with the technology. 
REALITY ?
10 lundis 
pour 
rattraper 
le train du 
digital 
20% CUSTOMER CHURN REALITY ? REDUCTION BY CUSTOMER VIEW EXPANSION
10 lundis 
pour 
rattraper 
le train du 
digital 
BETTER NEXT BEST OFFER PREDICTION REALITY ? (REDEMPTION RATES UP TO 25%)
10 lundis 
pour 
rattraper 
le train du 
digital 
REALITY ?
10 lundis 
pour 
rattraper 
le train du 
digital 
REALITY ? 
35 percent of what consumers purchase on Amazon and 75 percent of 
what they watch on Netflix come from product recommendations 
based on algorithms focused on transaction data and digital media 
trends.
10 lundis 
pour 
rattraper 
le train du 
digital 
DEFINITIONS 
ABOUT DATA 
HOW TO 
DREAM OR REALITY ? 
ARE WE READY ?
10 lundis 
pour 
rattraper 
le train du 
digital 
ARE WE READY ? 
The main challenge is changing the organization so that it more readily 
challenges the rationale for decisions, uses data to back up the discussion, 
and generates explanations.
10 lundis 
pour 
rattraper 
le train du 
digital 
“The ability to take data - to be 
able to understand it, to process 
it, to extract value from it, to 
visualize it, to communicate it is 
going to be a hugely important 
skill in the next decades.” 
Hal Varian - Chief Economist Google 
ARE WE READY ?
10 lundis 
pour 
rattraper 
le train du 
digital 
http://www.bigdatalandscape.com/ 
ARE WE READY ? IT NEEDS TO FAMILIARIZE WITH THE 
NEW TECHNOLOGY LANDSCAPE
10 lundis 
pour 
rattraper 
le train du 
digital
10 lundis 
pour 
rattraper 
le train du 
digital 
Hacking 
Statistics 
Machine 
Learning 
Data 
Scientist 
Domain Expertise 
Drew Conway, The Data Science Venn Diagram 
ARE WE READY ? 
“Organizations have to identify people from 
within who have a track record of breaking the 
status quo, and who are open to exploring new 
sources of information on a regular basis,” 
Anjul Bhambhri, IBM source : Forbes
10 lundis 
pour 
rattraper 
le train du 
digital 
ARE WE READY ? 
Source:Indeed.com
10 lundis 
pour 
rattraper 
le train du 
digital 
ARE WE READY ? 
Big Data is a Company Objective and 
needs a strong governance model
10 lundis 
pour 
rattraper 
le train du 
digital 
Don’t accumulate data for 
data’s sake. Focus on value for 
your business projects. 
Breaking down corporate silos 
can be the low-hanging fruit for 
your Big Data pilot. 
WRAP UP 
Big Data needs to be in the mindset of the whole organization. 
Use solutions that make analytics approachable for a broader 
business audience.
10 lundis 
pour 
rattraper 
le train du 
digital 
QUESTIONS
10 lundis 
pour 
rattraper 
le train du 
digital 
Thank You ! 
guy.huyberechts@yahoo.fr

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2014 11 24 big data bmm aformationdigitale2014 v print guy huyberechts

  • 1. 10 lundis pour rattraper le train du digital Big Data and Big Analytics – new reality and/or new tools for Guy Huyberechts, BMMA 2014 November, 24th marketers?
  • 2. 10 lundis pour rattraper le train du digital DEFINITIONS ABOUT DATA HOW TO DREAM OR REALITY ? ARE WE READY ?
  • 3. 10 lundis pour rattraper le train du digital DEFINITIONS ABOUT DATA HOW TO DREAM OR REALITY ? ARE WE READY ?
  • 4. 10 lundis pour rattraper le train du digital DEFINITIONS “I said it before & I’ll say it again: EVERYTHING IS RELATIVE, THE SAME GOES FOR BIG DATA”
  • 5. 10 lundis pour rattraper le train du digital DEFINITIONS BIG DATA: HYPE OR NOT? Gartner Emerging Technologies Hype Cycle 2012: http://blogs-images.forbes.com/gartnergroup/files/2012/09/2012Emerging-Technologies-Graphic4.gif
  • 6. 10 lundis pour rattraper le train du digital DEFINITIONS “When volume, velocity and variety of data exceeds an organization’s storage or compute capacity for accurate and timely decision-making” May 2011
  • 7. 10 lundis pour rattraper le train du digital Value VOLUME (amount & complexity) VARIETY (type & sources) VERACITY (quality & trust) VELOCITY (speed) DEFINITIONS
  • 8. 10 lundis pour rattraper le train du digital DEFINITIONS 1 EB = 1000000000000000000B = 1018bytes = 1000 petabytes = 1 billion gigabytes.
  • 9. 10 lundis pour rattraper le train du digital 1 TRILLION DEVICES (2013) 2 BILLION PEOPLE (2011) 255 MILLION SITES (2011) LOW HIGH LOW HIGH INFORMATION AND KNOWLEDGE VOLUME AND FLOWS OF (BIG) DATA DEFINITIONS
  • 10. 10 lundis pour rattraper le train du digital DEFINITIONS “Hard Disk vendors tend to overemphasize the “Volume” part of the Big Data definition.”
  • 11. 10 lundis pour rattraper le train du digital 1B hosts ARPAnet Node 1 At UCLA Storage cost 1980 – Apple: $14M per TB 2010 – Barracuda, $70 per TB $5 per Mbps 1970 1969 $1200 per Mbps today today 1961 – IBM 1620 , $1,100,000,000 today 1998 today 1960 $ per Mbps # of hosts $ per GFLOPS $ per TB Network access CPU cost Bandwidth cost 2009 – AMD Radeon, $0.59 Source: Mike Driscoll, CTO Metamarkets: The Three Sexy Skills of Data Scientists (& Data Driven Startups) DEFINITIONS
  • 12. 10 lundis pour rattraper le train du digital DEFINITIONS TIME DATA VOLUMES Source: IDC
  • 13. 10 lundis pour rattraper le train du digital DEFINITIONS Aug 2011, London riots Twitter : 1 million tweets on this topic in just one day
  • 14. 10 lundis pour rattraper le train du digital DEFINITIONS
  • 15. 10 lundis pour rattraper le train du digital DEFINITIONS 2013 Feb, 3rd 9:08 p.m. Eastern time | power outage The Superdome loses power. Twitter comes to the rescue. Here are the best tweets so far 231500 tweets per minute :
  • 16. 10 lundis pour rattraper le train du digital DEFINITIONS
  • 17. 10 lundis pour rattraper le train du digital DEFINITIONS ABOUT DATA HOW TO DREAM OR REALITY ? ARE WE READY ?
  • 18. 10 lundis pour rattraper le train du digital “Many companies will find low-hanging fruit by tearing down corporate silos.” ABOUT DATA “It is very common to find data in disparate silos Inside organisations, with a strong degree of territorial or technical boundaries around the data. “ Edd Dumbill, Chairman, O’Reilly Strata Conference
  • 19. 10 lundis pour rattraper le train du digital SHIFT NEEDED FROM APPLICATION-ABOUT DATA DRIVEN TO DATA-DRIVEN
  • 20. 10 lundis pour rattraper le train du digital More data sources still to explode… ABOUT DATA
  • 21. 10 lundis pour rattraper le train du digital ABOUT DATA DATA FROM MOBILE APPS
  • 22. 10 lundis pour rattraper le train du digital ABOUT DATA Medical parameters tracked in real time for Australian Firemen
  • 23. 10 lundis pour rattraper le train du digital ABOUT DATA PRODUCT GENERATED MACHINE DATA
  • 24. 10 lundis pour rattraper le train du digital Sales Social Data Mkt Web Data “Earned” Machine Data Web Data Mobile Data Consumer Open Data “Paid” Machine Data Call Center Mobile Data ... OWNED Company Silo Breakdown “Owned” Machine Data Social Data Suppliers PAID OPEN EARNED ABOUT DATA
  • 25. 10 lundis pour rattraper le train du digital INCORPORATE 3RD PARTY DATA – OPEN DATA MOVEMENT ABOUT DATA “A piece of data or content is open if anyone is free to use, reuse, and redistribute it — subject only, at most, to the requirement to attribute and/or share-alike.” (Source: opendefinition.org)
  • 26. 10 lundis pour rattraper le train du digital CHALLENGE IS NOT ABOUT DATA Even more than dealing with volume, Big Data is about solving complex problems faster and more accurate, resulting in a higher business value.
  • 27. 10 lundis pour rattraper le train du digital DEFINITIONS ABOUT DATA HOW TO DREAM OR REALITY ? ARE WE READY ?
  • 28. 10 lundis pour rattraper le train du digital “The faster you analyze your data, the greater its predictive value. Companies are moving away from batch processing to real-time to gain competitive advantage.” HOW TO DO
  • 29. 10 lundis pour rattraper le train du digital HOW TO SEMMA (sample, explore, modify, model, assess) - without sampling - building models at the speed of light - one to one scoring will replace batch scoring - complex event stream processing vs scoring OLAP without cubes
  • 30. 10 lundis pour rattraper le train du digital BUSINESS MANAGER Domain Expert Makes Decisions Evaluates Processes and ROI IT SYSTEMS / MANAGEMENT Model Validation Model Deployment Model Monitoring Data Preparation The Analytic Lifecycle BUSINESS ANALYST Data Exploration Data Visualization Report Creation Author Rule Logic DATA SCIENTIST / STATISTICIAN Exploratory Analysis Descriptive Segmentation Predictive Modeling PEOPLE PROCESS TECHNOLOGY Source : SAS Institute
  • 31. 10 lundis pour rattraper le train du digital Storytelling is not only an asset in consumer marketing, but in business decisions as well. To derive the greatest value from data, you need HOW TO storytelling through data exploration & visualization.
  • 32. 10 lundis pour rattraper le train du “Storytelling is not only an asset in consumer marketing, but in digital business decisions as well. To derive the greatest value from data, you need storytelling through data exploration & visualization.”
  • 33. 10 lundis pour rattraper le train du digital HOW TO 90% of information that comes to the brain is visual Brain processes visual information 60.000 faster than text
  • 34. 10 lundis pour rattraper le train du digital HOW TO
  • 35. 10 lundis pour rattraper le train du digital HOW TO
  • 36. 10 lundis pour rattraper le train du digital HOW TO
  • 37. 10 lundis pour rattraper le train du digital HOW TO
  • 38. 10 lundis pour rattraper le train du digital HOW TO
  • 39. 10 lundis pour rattraper le train du digital Try it out for yourself – http://bit.ly/trysasva HOW TO
  • 40. 10 lundis pour rattraper le train du digital HOW TO Real time sentiment analysis
  • 41. 10 lundis pour rattraper le train du digital HOW TO
  • 42. 10 lundis pour rattraper le train du digital DEFINITIONS ABOUT DATA HOW TO DREAM OR REALITY ? ARE WE READY ?
  • 43. 10 lundis pour rattraper le train du digital REALITY ?
  • 44. 10 lundis pour rattraper le train du digital Yourself as New social currency BAL HARBOUR SHOPS MIAMI VIP EVENT FOR PEOPLE WITH A KLOUT SCORE >=40 ABOUT DATA
  • 45. 10 lundis pour rattraper le train du digital REALITY ? 50% CHURN REDUCTION BY COMBINING CRM, SOCIAL & BILLING DATA
  • 46. 10 lundis pour rattraper le train du digital Colruyt… 1.600.000 unique folders Sent every 2 weeks to their customers
  • 47. 10 lundis pour rattraper le train du digital WEBSITE OPTIMIZATION REALITY ? THROUGH WEBLOG ANALYSIS
  • 48. 10 lundis pour rattraper le train du digital MACHINE DATA REALITY ? BASED PRODUCT IMPROVEMENTS
  • 49. 10 lundis pour rattraper le train du digital SMART REALITY ? METERING DRIVEN COST REDUCTION
  • 50. 10 lundis pour rattraper le train du digital Every store along the mile-long Regent Street — including Hamleys, Longchamp, Burberry, Banana Republic, Hugo Boss and Anthropologie — is expected to install beacons to broadcast offers to shoppers as they walk past the shop front. About 100 stores have already been fitted with the technology. REALITY ?
  • 51. 10 lundis pour rattraper le train du digital 20% CUSTOMER CHURN REALITY ? REDUCTION BY CUSTOMER VIEW EXPANSION
  • 52. 10 lundis pour rattraper le train du digital BETTER NEXT BEST OFFER PREDICTION REALITY ? (REDEMPTION RATES UP TO 25%)
  • 53. 10 lundis pour rattraper le train du digital REALITY ?
  • 54. 10 lundis pour rattraper le train du digital REALITY ? 35 percent of what consumers purchase on Amazon and 75 percent of what they watch on Netflix come from product recommendations based on algorithms focused on transaction data and digital media trends.
  • 55. 10 lundis pour rattraper le train du digital DEFINITIONS ABOUT DATA HOW TO DREAM OR REALITY ? ARE WE READY ?
  • 56. 10 lundis pour rattraper le train du digital ARE WE READY ? The main challenge is changing the organization so that it more readily challenges the rationale for decisions, uses data to back up the discussion, and generates explanations.
  • 57. 10 lundis pour rattraper le train du digital “The ability to take data - to be able to understand it, to process it, to extract value from it, to visualize it, to communicate it is going to be a hugely important skill in the next decades.” Hal Varian - Chief Economist Google ARE WE READY ?
  • 58. 10 lundis pour rattraper le train du digital http://www.bigdatalandscape.com/ ARE WE READY ? IT NEEDS TO FAMILIARIZE WITH THE NEW TECHNOLOGY LANDSCAPE
  • 59. 10 lundis pour rattraper le train du digital
  • 60. 10 lundis pour rattraper le train du digital Hacking Statistics Machine Learning Data Scientist Domain Expertise Drew Conway, The Data Science Venn Diagram ARE WE READY ? “Organizations have to identify people from within who have a track record of breaking the status quo, and who are open to exploring new sources of information on a regular basis,” Anjul Bhambhri, IBM source : Forbes
  • 61. 10 lundis pour rattraper le train du digital ARE WE READY ? Source:Indeed.com
  • 62. 10 lundis pour rattraper le train du digital ARE WE READY ? Big Data is a Company Objective and needs a strong governance model
  • 63. 10 lundis pour rattraper le train du digital Don’t accumulate data for data’s sake. Focus on value for your business projects. Breaking down corporate silos can be the low-hanging fruit for your Big Data pilot. WRAP UP Big Data needs to be in the mindset of the whole organization. Use solutions that make analytics approachable for a broader business audience.
  • 64. 10 lundis pour rattraper le train du digital QUESTIONS
  • 65. 10 lundis pour rattraper le train du digital Thank You ! guy.huyberechts@yahoo.fr