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2008 International Lessons Learned Conference
- 1. Fleet Headquarters Flash-to-Bang with RN OKX Why acting as an efficient post-office is pivotal to operational knowledge exploitation within the UK Royal Navy’s Fleet Lessons Process. Mr Ian Mayo, UK Royal Navy softeng@mwc.rn.mod.uk
- 2. Fleet Headquarters Operational Knowledge Exploitation ‘The process of ensuring the most effective observation, collection and development of operational experience in order to support the Fleet with timely, validated and relevant operational knowledge and thereby improve OC’
- 3. Fleet Headquarters The challenge Providing an efficient and effective lessons network capable of supporting a Front Line Command
- 4. Fleet Headquarters The resources • 1 Petty Officer (administrator) • 50% Lt Cdr (manager) • 20% Software Engineer • No lessons management board • No pot of funds
- 5. Fleet Headquarters Necessity is the mother of invention
- 6. Fleet Headquarters The strategies • Exploit existing organisational structures & processes • Focus on enabling resolution versus managing process • Delegate authority down to Subject Matter Expert
- 8. Fleet Headquarters 5 principles to follow
- 9. Fleet Headquarters UnitMWCPoCSME Staff lesson Decide PoC Decide SME Resolve lesson Record Lesson Streamlining this process leads to fastest capability improvement CO 1. Efficient post office
- 10. Fleet Headquarters Recording at receipt allows for earliest potential knowledge exploitation FLMS UnitMWCPoCSME CO 3rd Party 1. Efficient post office 2. Value corporate memory
- 11. Fleet Headquarters FLMS rapid acknowledgement increases user confidence in process, increasing lesson throughput, increasing opportunities for knowledge exploitation Ongoing feedback & 3rd party contribution keeps originator in loop, allows joint resolution of issue UnitMWCPoCSME CO 1. Efficient post office 2. Value corporate memory 3. Ensure originator buy-in 3rd Party
- 12. Fleet Headquarters Champion Passing lessons through capability champion allows for trend analysis spanning multiple SMEs FLMS UnitMWCPoCSME CO 1. Efficient post office 2. Value corporate memory 3. Ensure originator buy-in 4. Effective trends analysis
- 13. Fleet Headquarters Champion Fleet Capability Integration Groups Champion able to lobby for further support at FCIGs FLMS 1. Efficient post office 2. Value corporate memory 3. Ensure originator buy-in 4. Effective trends analysis UnitMWCPoCSME CO 5. Utilise existing audit