The Relationship Between ITG and ITSM Lifecycles PradeepBhanot
The document discusses the relationship between IT governance and IT service management lifecycles. It notes that both areas have evolved from being operations focused to becoming more risk and value focused. A key point is that IT governance and IT service management have similar drivers of business alignment, transparency, best practices, rigor, formality, policy and compliance. The document advocates taking a holistic view and creating a unified service model to bring more transparency and value to both IT and the business.
The document discusses the eDiscovery market and opportunities for emerging eDiscovery vendors. It notes that the market is shifting from a reactive, case-driven model to a more proactive approach focused on enterprise compliance. For emerging vendors to succeed, they need scalable technology and the ability to integrate with broader content management and information governance initiatives. The document also analyzes acquisition trends that see global software firms acquiring specialized eDiscovery vendors to fill gaps and gain expertise in this growing market segment.
The document provides an overview of COBIT (Control Objectives for Information and Related Technologies) as a risk management framework. COBIT is an IT governance framework that consists of 34 high-level IT processes mapped to business goals and objectives. It covers IT governance, management of IT resources, delivery and support of IT services, and monitoring of IT performance. The document outlines the key components of COBIT including its domains, processes, and maturity model.
Guerilla Marketing of Enterprise Architecture ManagementChristian Kählig
Marketing Enterprise Architecture Management is hard. This presentation deals with effective marketing building blocks to make your initiative successful. This does not mean you need a lot of money. Guerilla marketing allows you to achieve big results with only little resources.
The document discusses auditing IT compliance and governance. It introduces CobIT, an IT governance framework that can be used to manage IT risks and compliance. CobIT provides over 300 control objectives that help ensure business objectives are met and undesired events are prevented or detected. The document outlines how CobIT can be used to design, implement, assess, and monitor an organization's IT compliance program.
OMNITRACKER IT Service Management CenterOMNINET USA
The document describes OMNITRACKER ITSM Center, a certified IT service management tool. It enables organizations to implement key IT service management processes like incident, problem, change, and request management. The tool combines these processes into a single application and allows organizations to customize workflows. It also provides reporting and monitoring to help improve service quality and reduce costs over time.
Enpower Process Consultants Pvt. Ltd. is an alternative to large management consulting firms that provides services to assist clients in building high performance businesses. It has expertise in areas such as IT, energy, environment, and human resources and utilizes best practices and frameworks to identify challenges, design solutions, and implement improvements for its clients.
4. it governance a compass without a map v.2.6 pink elephantaventia
The document discusses IT governance and service management. It notes that as business needs for IT services increase in complexity and rate of change, there is a growing "risk gap" between business goals and IT capabilities. Effective IT governance is needed to close this gap and ensure IT supports business objectives. The document then covers various aspects of IT governance, including defining governance and its components, governance models and frameworks, the relationship between governance and business value, and evolving IT service delivery models.
The Relationship Between ITG and ITSM Lifecycles PradeepBhanot
The document discusses the relationship between IT governance and IT service management lifecycles. It notes that both areas have evolved from being operations focused to becoming more risk and value focused. A key point is that IT governance and IT service management have similar drivers of business alignment, transparency, best practices, rigor, formality, policy and compliance. The document advocates taking a holistic view and creating a unified service model to bring more transparency and value to both IT and the business.
The document discusses the eDiscovery market and opportunities for emerging eDiscovery vendors. It notes that the market is shifting from a reactive, case-driven model to a more proactive approach focused on enterprise compliance. For emerging vendors to succeed, they need scalable technology and the ability to integrate with broader content management and information governance initiatives. The document also analyzes acquisition trends that see global software firms acquiring specialized eDiscovery vendors to fill gaps and gain expertise in this growing market segment.
The document provides an overview of COBIT (Control Objectives for Information and Related Technologies) as a risk management framework. COBIT is an IT governance framework that consists of 34 high-level IT processes mapped to business goals and objectives. It covers IT governance, management of IT resources, delivery and support of IT services, and monitoring of IT performance. The document outlines the key components of COBIT including its domains, processes, and maturity model.
Guerilla Marketing of Enterprise Architecture ManagementChristian Kählig
Marketing Enterprise Architecture Management is hard. This presentation deals with effective marketing building blocks to make your initiative successful. This does not mean you need a lot of money. Guerilla marketing allows you to achieve big results with only little resources.
The document discusses auditing IT compliance and governance. It introduces CobIT, an IT governance framework that can be used to manage IT risks and compliance. CobIT provides over 300 control objectives that help ensure business objectives are met and undesired events are prevented or detected. The document outlines how CobIT can be used to design, implement, assess, and monitor an organization's IT compliance program.
OMNITRACKER IT Service Management CenterOMNINET USA
The document describes OMNITRACKER ITSM Center, a certified IT service management tool. It enables organizations to implement key IT service management processes like incident, problem, change, and request management. The tool combines these processes into a single application and allows organizations to customize workflows. It also provides reporting and monitoring to help improve service quality and reduce costs over time.
Enpower Process Consultants Pvt. Ltd. is an alternative to large management consulting firms that provides services to assist clients in building high performance businesses. It has expertise in areas such as IT, energy, environment, and human resources and utilizes best practices and frameworks to identify challenges, design solutions, and implement improvements for its clients.
4. it governance a compass without a map v.2.6 pink elephantaventia
The document discusses IT governance and service management. It notes that as business needs for IT services increase in complexity and rate of change, there is a growing "risk gap" between business goals and IT capabilities. Effective IT governance is needed to close this gap and ensure IT supports business objectives. The document then covers various aspects of IT governance, including defining governance and its components, governance models and frameworks, the relationship between governance and business value, and evolving IT service delivery models.
This document discusses implementing successful IT service management (ITSM) systems. It begins with basic definitions of ITSM, ITIL, and ISO 20000. It then covers the ITSM hierarchy and various ITSM certifications for organizations and professionals. The document outlines the implementation process in three phases and emphasizes focusing on people, processes, and technology. It provides an overview of various ITSM tools and technologies and concludes with factors that can lead to ITSM resistance and tips for successful change management when implementing ITSM.
The document discusses operationalizing service-oriented architecture (SOA). It recommends integrating development and operations to improve service quality. It also recommends building an SOA architecture with a vision for the future, focusing on SOA management best practices from past projects, and taking an exemplary project approach that runs functional and operational activities in parallel.
MSP Best Practice | Using Strategic IT Roadmaps to Get More ContractsDavid Castro
MSP best practices. How to use strategic IT roadmaps to win more business and get larger managed services contracts. Presented by Kaseya and Ant Farm. May 2012.
The document outlines the services provided by an organization including commercial real estate management, technical facilities management, infrastructural facilities management, sales, and support solutions and processes. It details the planning, acquisition, construction, maintenance, and disposal services across real estate, facilities, and infrastructure and includes architectural functions, document management and reporting.
This document discusses several topics:
1) Growth of the Indonesian IT market projected to be worth $512 billion by 2012, with opportunities in e-government, financial services, computer and software sales, and IT services.
2) Cyber security issues in Indonesia including passwords, anti-virus software, email/communication security, mobile device security, privacy, and safe web browsing.
3) The concept of a "network of trust" involving various parties in software development and operations such as developers, customers, and auditors.
4) Changes in ISO 27001:2005 including additional controls for service delivery management and improving external risk management regarding third-party services.
5) The argument that information security is
This document summarizes a presentation about how information integration can enable enterprise risk management and regulatory compliance. The presentation was given by Rajeev Rawat, President of BI Results, and Damian Trzebunia from IBM WebSphere Information Integration Solutions. They discussed how information integration can help satisfy various compliance initiatives by transforming and connecting content from disparate backend systems. They also explained how information integration improves financial reporting in compliance with regulations like Sarbanes-Oxley by maintaining controls, transparent reporting, record retention, and internal auditing.
7 Mistakes of IT Security Compliance - and Steps to Avoid ThemSasha Nunke
The document discusses 7 common mistakes made in IT security compliance including: decentralized policy management, failing to establish a common definition of compliance, treating compliance as a tactical issue rather than strategic, failing to test solutions before implementing them, seeing audits as a nuisance, lacking buy-in from administrators, and being unaware of hidden costs of compliance solutions. The document provides examples and effects of each mistake and recommends centralizing policy management, establishing common definitions, taking a strategic approach, thorough testing, viewing audits positively, gaining administrator support, and understanding total solution costs.
Gordon baisley - eircom - Introducing the EDM role with www.softtest.ieDavid O'Dowd
The document introduces a new "Environment Delivery Manager" role to centralize management and control of test environments, fill provisioning gaps, and meet new environment requirements and challenges from concurrent testing of several large projects introducing new platforms. The Environment Delivery Managers would plan, schedule, request, measure, and govern test environments while environment engineers technically deliver, build, configure, create data for, interface, and maintain the environments. An immediate task list focuses the Environment Delivery Managers on both business as usual delivery of environments for projects and implementing a new management framework.
This document discusses several topics related to IT governance including enterprise system architecture, risk management frameworks, portfolio and project management, key areas of IT governance, and the auditor's role. It notes that an enterprise architect can promote business and IT alignment, rapid response to change, and effective use of architecture frameworks. It also outlines different types of risk at the strategic, operational, and information levels and approaches to dealing with risk including avoiding, transferring, mitigating and accepting risk. Finally, it discusses auditing IT governance strategies, investments, risk management, resources, and performance metrics.
Graycon is a network infrastructure solutions firm with over 150 employees and offices across Western Canada. It has over 30 years of experience designing, implementing, and supporting network infrastructure for over 400 companies across various industries. Graycon offers solutions through five practice areas: Infrastructure, Managed Services, Network, Security, and Strategy. It provides a full suite of consulting, implementation, and managed services to design, deploy, and support entire network infrastructures for its clients.
Combining Itil And Six Sigma To ImproveAhmad Refai
This document discusses combining the ITIL framework and Six Sigma methodology to improve IT service management at General Electric. It provides background on ITIL, which defines best practices for ITSM, and Six Sigma, which defines a process improvement methodology. The document outlines a project that used DMAIC, Six Sigma's five-phase process improvement model, to analyze GE's current ITSM processes, measure performance, identify improvement opportunities, and implement changes to bring the processes more in line with ITIL standards and best practices. The project helped GE achieve ISO compliance and continually improve its IT service management.
This document provides an overview of the e-HOM (Healthcare Operations Map), which is a service management business process model. The e-HOM maps healthcare business processes across three levels - managing the business of healthcare, managing the delivery of care, and information management processes. It shows key processes like patient interface management, ordering and results management, clinical documentation, and accounting and billing. The e-HOM is intended to capture healthcare operations and transactions in a standardized framework.
This document discusses how geographic information systems (GIS) can be used to manage military installations and critical infrastructure. GIS is used for land and facility management, including range management, emergency planning, force protection, security, base operations, environmental management, and building management. It allows managing entire defence estates on a national scale down to the room and equipment level. GIS also supports enterprise facility management, emergency preparedness and response, environmental management, and infrastructure asset management. When applied to defence installation management, GIS follows patterns like those in service-oriented architectures and can integrate various systems and applications. It extends facilities management to support antiterrorism/force protection by assessing vulnerabilities, critical assets, utilities, and performing blast modeling, sensor
MSP Best Practice: Using Service Blueprints and Strategic IT Roadmaps to Get ...Kaseya
MSP service delivery expert John Kilian of AntFarm will show you how to use service blueprints and implement strategic IT planning that fully aligns with your managed service offering to help you win more MSP business. New MSP service delivery best practice tips you'll learn how to: Help your clients see through the fog to the road ahead – a smoothly paved road where IT is aligned to meet the needs of their business Collaborate on your client's business goals and objectives and develop the IT strategies to support them Create the roadmap that will serve as the foundation for your client's IT planning and budgeting Deliver seamless integration and program management for the Strategic IT Plan that maps directly into your managed services offering(s) Become the ongoing program manager – a trusted advisor – for implementing new solutions that support the strategic IT plan Protect your managed services revenue from poachers and wannabes
The document summarizes a workshop on successful implementation of records management. It includes:
1) An agenda for the workshop covering topics like automating information lifecycle governance and implementing records management programs.
2) A background section on the presenter including his experience in records management, ECM, and IBM.
3) Case studies and examples of how organizations have saved millions through implementing information lifecycle governance programs that involve archiving unnecessary data, applying retention schedules, and enabling defensible disposal.
Integrating ITSM Frameworks, Standards and Processes - ITSM Academy WebinarITSM Academy, Inc.
To successfully achieve IT Service Management (ITSM) best practices, organizations need to adopt multiple ITSM frameworks and standards.
This presentation describes when and how to integrate the most widely used ITSM frameworks and standards, such as ITIL®, COBIT, ISO/IEC 20000 and Microsoft Operations Framework (MOF).
1) The document discusses emerging trends in enterprise applications for 2009, including a greater focus on cost-cutting, easier integration of applications, and new consumption models like cloud/SaaS.
2) Key application areas that will be important in 2009 include BPM, collaborative CRM, financial BI, and tools that support innovation.
3) New application models like software as a service (SaaS) and "mashups" that combine multiple applications and services will become more prevalent, enabling more customized solutions.
Housing Tasmania is a part of the Tasmanian Department of Health and Human Services, which has over 11,000 staff. Housing Tasmania has 220 staff across 6 offices and 3 regional locations, managing over 11,000 public housing properties. Housing Tasmania utilizes two unique organization-wide systems, the Tasmanian Housing Information System and the Works & Assets system, to manage tenant and property information and maintenance. Housing Tasmania also uses various corporate IT systems provided by the larger department.
How to implement interoperability. Advantages and disadvantages. Presentation held by Mr. Johan Sys, within the first session of the FORUM „INFORMATION TECHNOLOGY IN GOVERNMENT”, dedicated to interoperability, held at Chisinau, January 16th 2012.
This document discusses neurons and the brain. It notes that neurons are the basic units of the nervous system, receiving, integrating, and transmitting information through electrical and chemical impulses. It describes how dendrites receive stimuli and how an action potential is generated and propagated down the axon when the neuron's threshold is reached. The document also discusses how traumatic childhood experiences and brain dysfunctions may contribute to antisocial and criminal behavior, noting a study that found differences in prefrontal cortex metabolic activity between murderers and non-murderers. It emphasizes that brain injuries can damage neurons in the prefrontal cortex.
1) The document is a future projection written by a student named Daniel Felipe Muñoz Aragón for a school assignment in 2012.
2) It describes Daniel's family, fashion trends, likes and dislikes, goals and proposes, studies, career as an electronic engineer who invents eco-friendly machines, and future plans to continue innovating, travel, spend time with family, and retire around age 36.
3) The overall summary is that the document is a envisioning by Daniel of his personal and professional future, focusing on family, interests, education, career building eco-friendly technologies, and retirement.
This document discusses implementing successful IT service management (ITSM) systems. It begins with basic definitions of ITSM, ITIL, and ISO 20000. It then covers the ITSM hierarchy and various ITSM certifications for organizations and professionals. The document outlines the implementation process in three phases and emphasizes focusing on people, processes, and technology. It provides an overview of various ITSM tools and technologies and concludes with factors that can lead to ITSM resistance and tips for successful change management when implementing ITSM.
The document discusses operationalizing service-oriented architecture (SOA). It recommends integrating development and operations to improve service quality. It also recommends building an SOA architecture with a vision for the future, focusing on SOA management best practices from past projects, and taking an exemplary project approach that runs functional and operational activities in parallel.
MSP Best Practice | Using Strategic IT Roadmaps to Get More ContractsDavid Castro
MSP best practices. How to use strategic IT roadmaps to win more business and get larger managed services contracts. Presented by Kaseya and Ant Farm. May 2012.
The document outlines the services provided by an organization including commercial real estate management, technical facilities management, infrastructural facilities management, sales, and support solutions and processes. It details the planning, acquisition, construction, maintenance, and disposal services across real estate, facilities, and infrastructure and includes architectural functions, document management and reporting.
This document discusses several topics:
1) Growth of the Indonesian IT market projected to be worth $512 billion by 2012, with opportunities in e-government, financial services, computer and software sales, and IT services.
2) Cyber security issues in Indonesia including passwords, anti-virus software, email/communication security, mobile device security, privacy, and safe web browsing.
3) The concept of a "network of trust" involving various parties in software development and operations such as developers, customers, and auditors.
4) Changes in ISO 27001:2005 including additional controls for service delivery management and improving external risk management regarding third-party services.
5) The argument that information security is
This document summarizes a presentation about how information integration can enable enterprise risk management and regulatory compliance. The presentation was given by Rajeev Rawat, President of BI Results, and Damian Trzebunia from IBM WebSphere Information Integration Solutions. They discussed how information integration can help satisfy various compliance initiatives by transforming and connecting content from disparate backend systems. They also explained how information integration improves financial reporting in compliance with regulations like Sarbanes-Oxley by maintaining controls, transparent reporting, record retention, and internal auditing.
7 Mistakes of IT Security Compliance - and Steps to Avoid ThemSasha Nunke
The document discusses 7 common mistakes made in IT security compliance including: decentralized policy management, failing to establish a common definition of compliance, treating compliance as a tactical issue rather than strategic, failing to test solutions before implementing them, seeing audits as a nuisance, lacking buy-in from administrators, and being unaware of hidden costs of compliance solutions. The document provides examples and effects of each mistake and recommends centralizing policy management, establishing common definitions, taking a strategic approach, thorough testing, viewing audits positively, gaining administrator support, and understanding total solution costs.
Gordon baisley - eircom - Introducing the EDM role with www.softtest.ieDavid O'Dowd
The document introduces a new "Environment Delivery Manager" role to centralize management and control of test environments, fill provisioning gaps, and meet new environment requirements and challenges from concurrent testing of several large projects introducing new platforms. The Environment Delivery Managers would plan, schedule, request, measure, and govern test environments while environment engineers technically deliver, build, configure, create data for, interface, and maintain the environments. An immediate task list focuses the Environment Delivery Managers on both business as usual delivery of environments for projects and implementing a new management framework.
This document discusses several topics related to IT governance including enterprise system architecture, risk management frameworks, portfolio and project management, key areas of IT governance, and the auditor's role. It notes that an enterprise architect can promote business and IT alignment, rapid response to change, and effective use of architecture frameworks. It also outlines different types of risk at the strategic, operational, and information levels and approaches to dealing with risk including avoiding, transferring, mitigating and accepting risk. Finally, it discusses auditing IT governance strategies, investments, risk management, resources, and performance metrics.
Graycon is a network infrastructure solutions firm with over 150 employees and offices across Western Canada. It has over 30 years of experience designing, implementing, and supporting network infrastructure for over 400 companies across various industries. Graycon offers solutions through five practice areas: Infrastructure, Managed Services, Network, Security, and Strategy. It provides a full suite of consulting, implementation, and managed services to design, deploy, and support entire network infrastructures for its clients.
Combining Itil And Six Sigma To ImproveAhmad Refai
This document discusses combining the ITIL framework and Six Sigma methodology to improve IT service management at General Electric. It provides background on ITIL, which defines best practices for ITSM, and Six Sigma, which defines a process improvement methodology. The document outlines a project that used DMAIC, Six Sigma's five-phase process improvement model, to analyze GE's current ITSM processes, measure performance, identify improvement opportunities, and implement changes to bring the processes more in line with ITIL standards and best practices. The project helped GE achieve ISO compliance and continually improve its IT service management.
This document provides an overview of the e-HOM (Healthcare Operations Map), which is a service management business process model. The e-HOM maps healthcare business processes across three levels - managing the business of healthcare, managing the delivery of care, and information management processes. It shows key processes like patient interface management, ordering and results management, clinical documentation, and accounting and billing. The e-HOM is intended to capture healthcare operations and transactions in a standardized framework.
This document discusses how geographic information systems (GIS) can be used to manage military installations and critical infrastructure. GIS is used for land and facility management, including range management, emergency planning, force protection, security, base operations, environmental management, and building management. It allows managing entire defence estates on a national scale down to the room and equipment level. GIS also supports enterprise facility management, emergency preparedness and response, environmental management, and infrastructure asset management. When applied to defence installation management, GIS follows patterns like those in service-oriented architectures and can integrate various systems and applications. It extends facilities management to support antiterrorism/force protection by assessing vulnerabilities, critical assets, utilities, and performing blast modeling, sensor
MSP Best Practice: Using Service Blueprints and Strategic IT Roadmaps to Get ...Kaseya
MSP service delivery expert John Kilian of AntFarm will show you how to use service blueprints and implement strategic IT planning that fully aligns with your managed service offering to help you win more MSP business. New MSP service delivery best practice tips you'll learn how to: Help your clients see through the fog to the road ahead – a smoothly paved road where IT is aligned to meet the needs of their business Collaborate on your client's business goals and objectives and develop the IT strategies to support them Create the roadmap that will serve as the foundation for your client's IT planning and budgeting Deliver seamless integration and program management for the Strategic IT Plan that maps directly into your managed services offering(s) Become the ongoing program manager – a trusted advisor – for implementing new solutions that support the strategic IT plan Protect your managed services revenue from poachers and wannabes
The document summarizes a workshop on successful implementation of records management. It includes:
1) An agenda for the workshop covering topics like automating information lifecycle governance and implementing records management programs.
2) A background section on the presenter including his experience in records management, ECM, and IBM.
3) Case studies and examples of how organizations have saved millions through implementing information lifecycle governance programs that involve archiving unnecessary data, applying retention schedules, and enabling defensible disposal.
Integrating ITSM Frameworks, Standards and Processes - ITSM Academy WebinarITSM Academy, Inc.
To successfully achieve IT Service Management (ITSM) best practices, organizations need to adopt multiple ITSM frameworks and standards.
This presentation describes when and how to integrate the most widely used ITSM frameworks and standards, such as ITIL®, COBIT, ISO/IEC 20000 and Microsoft Operations Framework (MOF).
1) The document discusses emerging trends in enterprise applications for 2009, including a greater focus on cost-cutting, easier integration of applications, and new consumption models like cloud/SaaS.
2) Key application areas that will be important in 2009 include BPM, collaborative CRM, financial BI, and tools that support innovation.
3) New application models like software as a service (SaaS) and "mashups" that combine multiple applications and services will become more prevalent, enabling more customized solutions.
Housing Tasmania is a part of the Tasmanian Department of Health and Human Services, which has over 11,000 staff. Housing Tasmania has 220 staff across 6 offices and 3 regional locations, managing over 11,000 public housing properties. Housing Tasmania utilizes two unique organization-wide systems, the Tasmanian Housing Information System and the Works & Assets system, to manage tenant and property information and maintenance. Housing Tasmania also uses various corporate IT systems provided by the larger department.
How to implement interoperability. Advantages and disadvantages. Presentation held by Mr. Johan Sys, within the first session of the FORUM „INFORMATION TECHNOLOGY IN GOVERNMENT”, dedicated to interoperability, held at Chisinau, January 16th 2012.
This document discusses neurons and the brain. It notes that neurons are the basic units of the nervous system, receiving, integrating, and transmitting information through electrical and chemical impulses. It describes how dendrites receive stimuli and how an action potential is generated and propagated down the axon when the neuron's threshold is reached. The document also discusses how traumatic childhood experiences and brain dysfunctions may contribute to antisocial and criminal behavior, noting a study that found differences in prefrontal cortex metabolic activity between murderers and non-murderers. It emphasizes that brain injuries can damage neurons in the prefrontal cortex.
1) The document is a future projection written by a student named Daniel Felipe Muñoz Aragón for a school assignment in 2012.
2) It describes Daniel's family, fashion trends, likes and dislikes, goals and proposes, studies, career as an electronic engineer who invents eco-friendly machines, and future plans to continue innovating, travel, spend time with family, and retire around age 36.
3) The overall summary is that the document is a envisioning by Daniel of his personal and professional future, focusing on family, interests, education, career building eco-friendly technologies, and retirement.
Simple CRM - эффективная система, которая позволит сделать клиента постоянным.
Функции CRM системы позволяют:
+ Вести базу данных клиентов
+ Записывать историю общения с клиентом
+ Ставить задачи менеджерам по продажам
+ Автоматически формировать отчёты по продажам
Интеграция с 1С и IP телефонией.
1) The document describes the author's future plans and goals, which include becoming a famous electronic engineer who invents eco-friendly machines to help the environment.
2) As an engineer, the author starts a company called the "eco-machines company" that develops machines using natural materials to reverse environmental damage.
3) In the future, the author wants to continue evolving their machines while also studying medicine, traveling the world, and buying houses in different countries to visit.
This document appears to be a scrapbook chronicling the first four years of a child named Jade Paul Knedle's life. It includes milestones such as learning to control movements, sit up, crawl, walk, and bond with family members. As Jade ages from 1 to 4 years old, the scrapbook documents first birthday, growing independence, play activities, and becoming a big brother.
1) The document describes the author's future plans and goals, which include becoming a famous electronic engineer who invents eco-friendly machines to help the environment.
2) As an engineer, the author starts a company called the "eco-machines company" that develops machines using natural materials to reverse environmental damage.
3) In the future, the author wants to continue evolving their machines while also studying medicine, traveling the world, and buying houses in different countries to visit.
The document discusses the author's family, interests, goals and plans for the future. It describes the author's current career as a famous engineer who has invented machines and founded an eco-machines company. The author's future plans include continuing to develop green machines, studying medicine, traveling, spending time with family, and moving to live in different cities before passing away naturally at age 80.
In a kingdom surrounded by mountains and a crystalline lake, King Camilo and Queen Aurora lived happily in their castle until an evil nymph emerged from the lake and seduced the king. The nymph cursed the kingdom when the queen saw them. Their daughter Princess Luna later lost both parents and was raised by her nanny. As an adult, Luna fell in love with a guard named Jaison but during a forest outing, the same nymph reappeared and took Jaison, mirroring what happened to Luna's parents years ago.
808 Renewable Energy manages combined heat and power plants with the goal of reducing America's dependence on foreign oil by acquiring or building over 100 plants across the US. The company has a strategy of co-managing commercial and industrial facilities' energy needs through acquiring, refurbishing, and operating their own plants, as well as co-managing third party portfolios. Currently they own 48 cogeneration units across 15 facilities with long term energy contracts in place.
«Кредитный конвейер» позволяет организовать выдачу кредитов в финансовых организация, ранее не осуществлявших такую деятельность. Он автоматизирует работу с кредитом от момента принятия решения о его выдаче до закрытия кредитного договора, в том числе через взыскание проблемной задолженности.
Chlamydia trachomatis es una bacteria Gram-negativa que causa una de las infecciones de transmisión sexual más comunes. Se transmite principalmente a través del sexo vaginal, oral o anal y puede causar síntomas como flujo vaginal anormal, dolor al orinar o secreciones del pene. Si no se trata, la infección puede propagarse a los órganos reproductivos internos y causar infertilidad o embarazo ectópico. Se diagnostica mediante pruebas citológicas que buscan cuerpos de inclusión y se tr
This is a sample deck that introduces a small to medium size organization to a straight-forward IT Governance methodology. Tools and tips are available for this at no charge. Contact steve@gerick.org
Distribution network convergence offers a better starting point for mergers and acquisitions than focusing first on synergizing manufacturing processes due to lower business risk and higher value. The document outlines steps for planning distribution network convergence which include profiling operations to understand convergence capabilities, benchmarking costs of the merged organizations, and blueprinting a distribution strategy with short and long term consolidation areas identified. It also provides a five step pathway for identifying the right third party logistics partners including establishing global guidelines and ensuring thorough operational profiling.
This document discusses how Lean IT principles can help IT organizations maximize value while minimizing costs. It describes pressures on IT from executives, compliance needs, and the need to improve customer experience. Lean IT is defined as focusing resources on high value deliverables to reduce waste and increase productivity. The document argues that CA's Enterprise IT Management solutions can uniquely enable Lean IT by helping to visualize, automate and optimize systems and processes across the IT lifecycle from infrastructure to customers. It provides examples of how CA solutions address key IT disciplines like security, project portfolio management and service management to deliver Lean IT.
Best ITIL Certification Training Program by IBM - Providing Quality Education to People. People who have enrolled with ThinkFaculty ITIL Program have successfully passed the examinations.
This paper describes the interaction between the IT Infrastructure Library (ITIL<sup>®</sup>) and IT Security Architecture (ITSA) within the overall context of Enterprise Architecture (EA). Enterprise Architecture provides a holistic approach to the integration and management of an organization’s strategy, business and technology.
Techserv Consulting provides IT governance services including audits, implementation of standards, and consulting. Their portfolio includes assurance services like audits and outsourcing assurance, as well implementation of standards like ISO, COBIT, and CMMI. They also offer consulting services regarding documentation, project and governance metrics, and establishing governance policies, processes, and measurements. The goal is to help clients strengthen systems integrity across domains like IT security, project management, and software engineering.
Understanding COBIT 5.0 (IT Governance) by Mr. Avinash Totade
President of Information Systems Audit and Control Association (ISACA) UAE Chapter
OpenThinking Day 2012
The document discusses HP's IT Performance Suite, which includes Executive Scorecard (XS) and Enterprise Collaboration (EC). It focuses on using metrics to measure and improve IT performance across planning, building, and operating phases. The suite provides solutions for areas like financial management, security, application lifecycle management, and more to help organizations understand, execute systematically, and continuously improve business outcomes and IT.
The document discusses HP's IT Performance Suite, which includes Executive Scorecard (XS) and Enterprise Collaboration (EC). It focuses on using metrics to measure and improve IT performance across planning, building, and operating phases. The suite provides solutions for areas like financial management, security, application lifecycle management, and more to help organizations understand, execute systematically, and continuously improve business outcomes and IT.
The document discusses Harry Strover's engagement model for enterprise architecture at DHL. It proposes that enterprise architects focus on three main areas: [1] developing an architecture framework; [2] enabling business transformation projects; and [3] engaging with projects. The goal is to guide the overall architecture of the enterprise while helping projects succeed. It also includes an overview of DHL and describes why having an enterprise architecture is important.
The document discusses the evolution of service management from simple IT outsourcing to complex multi-tower outsourcing models. It notes that while outsourcing complexity has increased, so too have the challenges of managing performance, costs, suppliers, and meeting business needs. The document proposes that a well-implemented service integration framework can address these shortfalls by integrating discrete IT services into coherent end-to-end services. It emphasizes that such a framework requires experience, industrialization, and collaboration, with a focus on people, processes, and technology. The goal is to deliver multi-sourced IT elements as a single, reliable, and cost-effective service that meets business and customer needs.
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This document discusses bridging the gap between agile delivery and IT operations. It identifies quality, automation, and portability as keys to achieving this. Quality is important for the developer and operations relationship. Automation allows for continuous testing, faster feedback, and more stable releases. Portability ensures consistent auto-deployment across environments like development, testing, staging and production both on-premise and in various cloud vendors.
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This document discusses infrastructure management versus business management. It outlines IIRUC Service's setup, unique advantages, business service management approach, partnerships, and clients. IIRUC Service provides infrastructure management services nationally in Romania with over 70,000 pieces of equipment serviced, 350 employees, and various certifications and locations. The document emphasizes standardization, consolidation, and centralization to improve IT service costs in a sustainable way.
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2005 Presentation - Annual ITAM Conference
1. <Category>
<Track>
The Role of ITAM in Information Security
Presented by
Steve Gerick CISA, CISM, CITAM, PMP
Associate Director - Protiviti
2. <Category>
<Track>
Industry Trends & Drivers
People
Mergers and Acquisitions
Regulatory Compliance
Reduction of Organizational Silos
Centralized Model (consolidation and standardization)
Technology
Increased computing complexity
Need for “Active Asset Management”
Electronic software distribution & Patch Management
Move to suites instead of point products
Vendor Consolidation
Process
Real-time process model
Interest in ITIL and CobiT
Driven more by compliance needs
3. <Category>
<Track>
Top Five IT Issues*
Strategic Alignment
Need to align IT with the business and its goals - providing a flexible,
integrated information infrastructure to support business strategy.
Value Delivery
Places the focus on expenses and proof of value and concerns itself
with cost-optimization, with ensuring a favorable return on investment
for IT and a positive bottom-line impact.
IT Assets
Targets knowledge and infrastructure. Deals with the selective
outsourcing of non-core processes to trusted suppliers, to leverage
knowledge and skills internally and externally
Risk Management
Concerns itself with safeguarding assets and preparing for disaster.
Performance Measurement
Necessary for any of the other four to be managed appropriately in a
complex economic and geopolitical environment. ISACA Journal Volume 4, 2002
Erik Guldentops - ITGI
7. <Category>
<Track>
ITAM & The ITIL Framework
Planning to Implement Service Management
T T
h h
Service Management
e e
ICT
The Business Service T
B Infrastructure
Support e
u Perspective Management
s c
i h
n n
Service o
e
Delivery Security l
s
s Management o
g
y
Application Management
Suppliers
* ITIL Best Practices Services
Software Asset Management
8. <Category>
<Track>
Relationship between ITAM & Security
Overall Management
Overall management Processes
Competence, awareness and training
responsibility Performance metrics and continuous improvement
Risk assessment Service continuity and availability management
Policies and procedures
Core Asset Management
Asset identification Processes management
Database
Asset control Financial management
Status accounting
Logistics Verification and Relationship
Processes Compliance Processes Processes
Requirements definition (Governance) Contract management
Design Supplier management
Evaluation Verification and audit
License compliance Internal business relationship
Procurement management
Build Security compliance
Other compliance (software standards) Outsourcing management
Deployment
Operation
Optimization
* ITIL Best Practices Services
Retirement
Software Asset Management
Editor's Notes
These are the industry trends I have seen from industry pundits and supported by what I ’ve been seeing in the field over the past two years working with over 50 different clients. People Mergers and acquisitions are placing severe strain on operations (IT, HR, Facilities, Finance) functions in organizations since this is an area that is usually cut deeply to help accelerate the financial benefits derived from consolidating operations. Regulatory compliance is placing tremendous burdens of public companies and in the health care sector with privacy concerns. Organizations have put a great deal of effort in promoting HR efforts that have focused on getting different groups within a company to break down organizational barriers. Technology Many organizations have multiple operating systems that drive platforms for business and productivity applications. UNIX, LINUX, Microsoft, OS/400, MVS, etc. Vendors have begun to offer real-time asset configuration and management solutions. Electronic software distribution and patch management solutions had proliferated. Altiris, SMS, Peregrine, CA, etc. Vendor consolidation. Process Technology model processes more closely now – ITIL-compliant ICT Management applications for example IT world more mature. Maturation typically migrates to standard frameworks that help organization integrate ICT functions. SOX, GLBA, HIPAA, Basel, etc.
1. strategic alignment , refers to aligning IT with the business and collaborative solutions. Alignment is best achieved when cross-functional, collaborative information systems are instituted. This allows IT to be an agent of change, enabling business transformation in a robust and nimble manner. Finally, strategically aligned IT helps educate and connect the c-suite (CIOs, CEOs, COOs, CPOs, CTOs, etc.) while enabling effective communication with information systems users. In other market analysts' lists, the issue of strategic alignment is referred to through terms such as "increasing business demands on IT infrastructure," "integration of processes," "systems integration," "IT serving as an agent of change" and "IT bridging the disconnect with the c-suite. “ 2. value delivery , places the focus on expenses and proof of value. Value delivery concerns itself with cost-optimization, with ensuring a favorable return on investment for IT and a positive bottom-line impact. It takes into account the total cost of ownership of IT services and the quality and effectiveness of enterprise wide service delivery. Most important, it emphasizses keeping users and managers satisfied, thus proving the value of IT. Accountants and auditors traditionally have looked at emerging technology issues from the risk and control point of view. Value, on the other hand, is a more important driver for management. Auditors and accountants should be aware of, and deal with, the management priority. In other market analysts' lists, the value delivery concept is alluded to by the use of such terms as "IT service delivery," "trust," "quality of service" and "proving the value of IT. “ 3. IT assets , targets knowledge and infrastructure. Specifically, this issue deals with the selective outsourcing of non-core processes to trusted suppliers, thereby enabling the enterprise to leverage knowledge and skills internally and externally. IT assets ensures that an integrated, economical IT infrastructure is provided, wherein new technology is introduced judiciously and obsolete systems are updated or replaced. It recognizes the importance of people, in addition to hardware and software, and therefore focuses on maintaining availability, providing training, promoting retention and ensuring competence of key IT personnel. Other market analysts make reference to the IT assets issue in terms such as "outsourcing," "trusted suppliers," "resource management, "training and competency" and "skills retention. “ 4. risk management , concerns itself with safeguarding assets and preparing for disaster. Risk management establishes IT security to protect assets and enable business recovery from IT failures. It ensures privacy for users and builds resilience into systems. Risk management knows the importance of establishing trust in the enterprise's services and among its partners. It manages internal and external threats--internal from misuse and errors and external from deliberate attacks, market volatility and the pace of change. Other market analysts' lists include the risk management concept by referring to "safeguarding business assets," "disaster recovery," "security" and "resilience. “ 5. performance measurement , is simply, in the opinion of the IT Governance Institute, necessary for any of the other four to be managed appropriately in a complex economic and geopolitical environment. Other analysts include "improving SDLC" in this category.
META recently estimated that some companies are over-licensed by as much as 40% and that the average is 15%
ITAM Relationship to ITIL Framework Software Asset Management is depicted in the framework model. The keys are:
Overview of ITIL Processes Planning to Implement Service Management covers the planning of Service Management Processes, together with the development of organizational and ICT cultures. Service Management consists of two guides: Service Delivery covers the processes associated with the development and improvement of the quality of ICT services such as SLM, Financial Mgt., Capacity Mgt., IT Service Continuity and Availability Management. Service Support describes the function and processes involved in the day-to-day support and maintenance of the ICT services such as Incident Mtg., Problem Mgt. Configuration Mgt., Change and Release Mgt. and the Service Desk function. ICT Infrastructure Management describes all of the processes associated with the management of the OCT infrastructure including overall management, Design and Planning, Deployment, Operations and Technical Support. Application Management includes all of the processes and issues associated with the development and management of applications and software lifecycles. Security Management covers all of the processes and issues associated with the security of ICT services and systems. Business Perspective focuses on the processes of business alignment and communication associated with the ICT systems and services.