Reiner Langendorf gave a presentation on car sharing through Mobility Support AG. He discussed that car sharing is decentralized, operates on an hourly basis, and is self-service 24 hours a day. Mobility Support AG has over 1750 cars available at 1000 locations across 400 cities in Switzerland. Their car sharing system has grown substantially, now serving over 72,000 customers and handling 1.2 million reservations and 800,000 trips annually. Mobility Support AG offers a fully automated electronic system from reservation to invoice, helping the continued growth and success of car sharing.

1. Reiner Langendorf
Consultant Mobility Support AG
2nd Forum Car Sharing, Rome, 13th July 2005

2. Car Sharing…
 Decentralized
 Hourly basis
 Self-service / 24h
 The right car for the occasion
2nd Forum Car Sharing, Rome, 13th July 2005

3. Strong customer growth
Customers Cars
2nd Forum Car Sharing, Rome, 13th July 2005

4. Available throughout Switzerland
 1750 cars
 1000 locations
 400 cities
2nd Forum Car Sharing, Rome, 13th July 2005

5. Zürich
360‘000 inhibitants / 130 stations / > 300 cars
2nd Forum Car Sharing, Rome, 13th July 2005

6. Strong partners…
Plus 15 other tariff associations
2nd Forum Car Sharing, Rome, 13th July 2005

7. … outside the mobility market, too
2nd Forum Car Sharing, Rome, 13th July 2005

8. Mobility Business CarSharing
 25% customer growth
 16% of the demand total
 sales of 2.3 million Euros
Business CarSharing - the best
form of supporting car-sharing!
2nd Forum Car Sharing, Rome, 13th July 2005

9. Facts & Figures
113 FTEs
27 million Euro sales
20% cash flow
3% return on sales
over 50% equity ratio
2nd Forum Car Sharing, Rome, 13th July 2005

10. Positive Indicators:
 Productivity per employee
 Productivity per car
 Costs per car
 Costs per customer
 Service trips < 3.5%
 Feedback management
2nd Forum Car Sharing, Rome, 13th July 2005

11. Numerous transactions….
 1.2 million reservations
 800,000 trips
 240,000 invoices
2nd Forum Car Sharing, Rome, 13th July 2005

12. …call for full automation
60%
50%
40%
30%
20%
10%
CallCenter
0%
2000
Internet
Telephone voice computer
E-Business
2001
2002
2003
On board computer quota 83% !
2004
2nd Forum Car Sharing, Rome, 13th July 2005

13. Fully electronic…
Internet
reservation
Call center MobiSoft / On-board
reservation SQL server SMS centre computer
…from reservation to car…
ARS
reservation
2nd Forum Car Sharing, Rome, 13th July 2005

14. …and back again as invoice to customer…
Electronic
billing
MobiSoft /
Data set of drive SMS centre SQL server
Physical
…with a high level of reliability: billing
system availability 99.86%!
2nd Forum Car Sharing, Rome, 13th July 2005

15. Keyless go!
open…
…drive off
…start…
2nd Forum Car Sharing, Rome, 13th July 2005

16. The vision of the public car
In future
various cards
shall provide
access to a
Mobility car
2nd Forum Car Sharing, Rome, 13th July 2005

17. Fully integrated company as success factor
Sys
Providing
Market responsibility
2nd Forum Car Sharing, Rome, 13th July 2005

18. Mobility Support AG
 100%-owned by the Mobility Cooperative
 Car-sharing know-how is passed on
 Qualified experts:
 Peter Muheim (CEO)
 Reiner Langendorf
 Access to all Mobility resources
2nd Forum Car Sharing, Rome, 13th July 2005

19. Mobility Support AG offers
 Advice:
• Presentations
• Initial workshop
• Financial business plan
• Project plan
 Provision of MobiSys
for Mobility clients
 MobiSys sales incl. implementation/training
2nd Forum Car Sharing, Rome, 13th July 2005

20. MobiSys is the leader:
 Multi-client capable and multilingual
 Successful in three countries:
 Switzerland, Austria and Spain
 72,000 customers
 2,800 cars
 1.8 million transactions per year
2nd Forum Car Sharing, Rome, 13th July 2005

21. Conclusion
+ Standardisation
+ Professionality
+ Offer
+ Cooperations
= Customer utility
= Growth CarSharing
= Growth Public Traffic
2nd Forum Car Sharing, Rome, 13th July 2005

22. Thank you for your attention!
2nd Forum Car Sharing, Rome, 13th July 2005