Amadeus Ticket Changer is a fully automated solution for reissuing tickets. It calculates the price difference and penalty for a ticket change in seconds. This eliminates costly manual reissuing processes and saves airlines and agencies significant time and money. The solution is integrated with Amadeus systems and can handle changes to all ticket types from any point of sale globally using IATA rules. It provides accurate repricing and automates what was previously a painful manual process.

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Customer Solutions
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Amadeus Ticket Changer
Date 26 May 2009, AYT
Tatyana Luchshikova
Business Solution Manager

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Amadeus Ticket Changer in a nutshell
 With Amadeus Ticket Changer you can service your
customers’ change requests anywhere in the world – in a
matter of seconds – giving them the right fare and the
right penalty charge at any point of sale
 Airline debit memos, 30 minute calls to your call
centre, lengthy and expensive staff training… these are
just some of the factors involved in manual ticket
reissuing
 Sweep them all away with Amadeus Ticket Changer, an
entirely automated end-to-end solution that will help you
significantly reducing costs

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 New generation solution launched in 2006, already
used by major airlines and travel agencies in the US
and FR markets
 Completely automates the painful ticket change
process using ATPCO CAT 31 rules/SITA cat 31 rules
 Calculates immediately for a specific ticket change
the price difference in the currency that is needed
and in all your channels, offline like online
 Offering unique integration benefits with Amadeus
ticketing solution
Amadeus Ticket Changer in a nutshell

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A Complete Solution…
Can be handled:
 All tickets
 Both Paper and E-tickets
 Domestic and/or International
 Multi-carrier, partner Interline
tickets
 Issued by any Point of Sales
 Unused or partially used
tickets
 All fares
 Public fares
 Most Private fares
 Amadeus Nego fares
 All changes
 Itinerary
 Date, Flight and Booking Class
changes
 Including multi passengers PNRs
 In any currencies
 All channels
 Travel agents, call centres
 Websites

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In 4 simple steps…
 Retrieval of existing booking
 Rebooking
New itinerary, class, flight, date…
 Pricing (calculation)
Price difference, penalty, tax
 Document Preparation & Issuance

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Detailed process
4 new cryptic entries for the reservation agent
 Informative re-pricing:
 How much would it cost to change the itinerary?
 Confirmed re-pricing:
 FXF + Update PNR with information
to prepare the ticket re-issue (TST, MCOs, FO line)
 Best Pricer informative re-pricing
 How much would it cost to change the itinerary
by selecting lowest applicable booking codes
 Best Pricer confirmed re-pricing
 FXE + Update PNR with information
to prepare the ticket re-issue (TST, MCOs, FO line)
FXF
FXQ
FXE
FXO

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3 user interfaces available
1-Terminal Emulator : Cryptic display
01 SCENARIO/ONEDOM
LAST TKT DTE 15MAR07 - - DATE OF ORIGIN
PRICED WITH VALIDATING CARRIER DL - REPRICE IF DIFFERENT VC
------------------------------------------------------------
AL FLGT BK DATE TIME FARE BASIS NVB NVA BG
ATL
EWR DL 0656 Y 15MAR Y0BV 14MAR PC
ATL DL 0255 Y 22MAR Y0BV 14MAR PC
ORIGIN TRVL CURRENCY REISSUE CURRENCY
OLD BASE FARE USD 463.26
NEW BASE FARE USD 1198.14
FARE BALANCE USD 734.88
PAYMENT CURRENCY
OLD TAX USD 55.54
NEW TAX USD 110.66
TAX BALANCE USD 55.12
TICKET DIFFERENCE USD 790.00
PENALTY USD 50.00
GRAND TOTAL USD 840.00
TOTAL ADD COLL USD 840.00
RESIDUAL VALUE USD 0.00

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3 user interfaces available
2- Amadeus Selling Platform: Graphic user
Interface + command page

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3 user interfaces available
3-Websites (Finnair.com, Airfrance.fr…)

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Accurate
& reliable
 Eliminates manual procedures
 Automated fare quotation of the new itinerary
including the penalty fee if any
 For both ticket re-issues & revalidations
 Reissue ‘as booked’ or “Best Pricer”
 All currencies, all points of sale
 Access by travel agents, call centres, websites
 Based on ATPCO/SITA cat 31 fare rules
 Best-in-Class pricing accuracy with unique
Amadeus Fares & Pricing Engine
 Public & Private fares
 Domestic, international itineraries, multi-carriers
 e-tickets from any GDS
 Paper tickets from Amadeus
All channels
Wide Range of
Tickets
& Itineraries
Maximum
automation
4 points to remember

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A proven & significant business impact
Protect
your
revenue
 Outpace competition
 Avoid Airlines debit memos
 Allow collection of rebooking fees
 Reduce the workload on call centers
 Save money by reducing the number of calls
 Save agent productivity
Multi channel
integration
 Available to any point of sale worldwide
 In traditional offices, call centers or web sites
 Using 1A Selling platform
 Using cryptic access
 Using API v2 or Web Services
 Speed and transparency of service
 Empower customers
Increase
customer
satisfaction
Reduce
operational
costs
Business Impact Objectives

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Our customers talk about ATC
“All staff find Amadeus Ticket Changer fantastic. Once they have tried it
they definitely don’t want go back to the manual process”
Air France - CTO
“Amadeus Ticket Changer enables us to streamline our business process
to deliver a quicker and more responsive service to our customer,
whatever channel he uses: our website or our sales agent”
Tom Kalström, VP e-Business, Finnair
“To me the greatest advantage of using this tool is the fact that it determines
the appropriate penalty. With the airlines having so many different penalties
and rules these days - this tool is a HUGE time saver. It eliminates having to
read fare rules (some times past date) or even worse calling the airline! ”
Central Travel (US )
“It is the best thing since sliced bread!! ”
UniGlobe (US)

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Our customers talk about ATC
Эйр Астана" первая среди авиакомпаний СНГ внедрила решение автоматического перевыпуска в
Amadeus Automated Ticket Changer
Алматы, Казахстан, 14 июля 2008: Крупнейший авиаперевозчик Центральной Азии "Эйр Астана“
полностью переходит на обслуживание пассажиров с помощью решения автоматического
Перевыпуска авиабилетов, предоставленного компанией Amadeus - мирового лидера по
технологиям для индустрии туризма и путешествий.
"Эйр Астана" выбрала систему автоматического расчета изменений билетов
Amadeus Automatic Ticket Changer (ATC) после тщательной оценки ее возможностей и преимуществ.
Благодаря нововведению клиенты авиакомпании "Эйр Астана" смогут значительно сэкономить
свое время в случае замены билета, а агенты по продажам авиабилетов смогут избежать ошибок
даже в ситуациях, ранее требующих у сотрудника более пристального внимания.
Amadeus полностью автоматизирует сложный процесс изменений билета и помогает
сэкономить до 80% времени.
Ашендра Лианаге, Вице-президент по продажам и маркетингу авиакомпании "Эйр Астана":
"ATC дает нам возможность обеспечить наших уважаемых клиентов оперативным и эффективным
обслуживанием по самым высоким стандартам. Вместо сложного и занимающего определенное время
процесса замены билета, мы предложим нашим клиентам более разнообразные и гибкие возможности
планирования путешествий".

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Ticket Changer – Airline Implementations
New biz
Roadmap
Q2 09 LaterIn Production
AirlinesATO/CTO
Airline
Website
New bizNew biz
Flagship
products
Other
projects
Q3 09

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A leading and fast growing content …
Closed to 100% content in the US market
40 airlines available
to travel agencies so far including Coming soon
+ Canadian North (5T), First Air (7F), Caribean Airlines (BW),
Frontier Airlines (F9), Bearskin Airlines (JV), Bahamas Air (UP)

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Ticket Changer – Market Deployment
New bizFlagship
products
Roadmap
Current 1S09 2S09
Australia
UK
Spain
Benelux
World coverage by the
end of 2009
France
Scand.
Finland Ireland
Mexico
Canada
US
Israel
Egypt
Kazakhstan

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KL
4Q093Q09
ATC Solutions in Kazakhstan
Amadeus
Ticket Changer
Pending commitment
Pending Mgt decision
Legend
Already delivered
Committed but content
subject to changes
Market’s
needs
KC
To start
the test
Airlines
TAs Pilot Travel
Agents to be
agreed
vMCO
validation by all
Airlines on the
market
1Q09 2Q09
Implementation
and
deployment
1Q10
Marketing
cooperation
and support
the travel
agents
OS
Both Collaboration
EMD

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Changing Tickets
becomes child’s play!
Questions?

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Amadeus Ticket Changer
Frequently asked questions

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Frequently Asked Questions
The Amadeus Ticket Changer (ATC) solution is available via API
v.2, is it also available via Web Services for online booking engine?
Yes, ATC is also available via Web Services for the integration of online
ticket change solutions in airline and travel agency websites
Can we use ATC to change multi-passenger PNRs?
Yes, definitely, the multi-passenger functionality has been implemented end
2007 and allows the agent to perform ticket changes for all passengers with
only one request
With ATC, can we reissue tickets that were issued in another GDS?
Yes, if they are e-tickets. However, it is not possible to re-issue paper tickets
that were originally issued in another GDS
What are your plans regarding reissue of negotiated fares with
ATC?
ATC can already allow reissues for private fares filed with ATPCO category
15, 25 and 35 (IT/BT). The repricing of ATPCO category 35 fares for which net
is different from selling amount should not be available before end 2009
Is it possible to reissue several times the same ticket with ATC?
From may 2008, multiple reissue of ticket will be possible with ATC and will
allow any number of automated reissue before departure and then once
more after departure.

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Frequently Asked Questions
Why collecting penalty via MCO?
This is the IATA recommended practice. Virtual MCO and soon EMD documents
can also be used instead of paper MCO to facilitate the exchange process with
the customer while remaining compliant with IATA standards
When EMD will be available in 2009, will it be automatically used for
ATC?
Yes and we will ensure a seamless migration from paper/virtual documents
towards electronic documents
Is it possible to collect fees with ATC?
The Amadeus Service Fee Manager can already be used in conjunction with
ATC in the PNR environment after the ATC confirmed transaction. It allows the
agent to trigger fee rules for ticket issuance or to apply manual flat fees.
Regarding the airlines, the Airline Ticketing Fee (A.K.A OB fee) inclusion in ATC
process is planned after 2009
What are the initiatives taken by 1A to further simplify the reissue
flow when the agent has to add-collect and refund money in the same
reissue transaction
1A is very active in IATA working groups and has proposed to the industry a
full methodology called Netting to consolidate all the different amounts
involved in a reissue transaction with the objectives to reduce the issuance of
ticketing documents while increasing the traceability of data all the way
through, from pricing to revenue accounting which is available today for
airlines. A netting solution for travel agencies is to be studied

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Frequently Asked Questions
Does ATC handle no show situations?
Yes it does. This is controlled by a specific coding in the category 31 filed
by the airlines
For multi-pax PNRs, is it possible to issue all new tickets and all
related MCOs in one single request?
Yes, this is possible for airlines using both ATC and the Amadeus e-ticket
server
For other airlines and for travel agencies, the new tickets and related MCOs
will have to be issued pax per pax
Is it possible to utilize ATC to reissue tickets originally priced with
fares of airlines that have not yet filed their reissue policy in the
category 31?
No, the pre-requisite for using ATC is that all fares priced in the ticket to be
changed have a category 31 attached. However, the list of airlines filing
category 31 grows every month and will continue so to reach full coverage
rapidly
Is it possible to use ATC to reissue tickets for interline tickets?
Yes, provided that the fares on the original ticket have a category 31
attached

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Frequently Asked Questions
What about the competition?
The Sabre tool for travel agencies is not based on the ATPCO category 31
(the industry standard )and therefore the penalty fee calculation has be
assessed manually by the agent. This type of product cannot be compared
to a fully automated product like Amadeus Ticket Changer
TheTravelport tool is mainly focused on the US domestic market and is
therefore limited when it comes to international reissues involving other
currencies than the USD

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