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How to Move a Datacentre


            Brychan Watkins
    Head of IS, Action for Children
              Ben Grinsted
Senior Infrastructure & Security Analyst
History
What were the issues?

•   Data Centre in a converted kitchen
•   In 3.5 years:
    •   5 Power cuts
    •   2 Major Communications failures
    •   1 Burst water main
•   Site power consumption within 5 amps of the
    max (of 200 amps per phase).
•   Disaster Recovery time estimated at 4 months
Part of a Programme

•   Increase flexibility of access
•   Network Improvement
•   Reduce Environmental Impact
•   Data consolidation & data security
•   Improve Systems Availability
•   Introduce effective service continuity
•   Unification of Communications
•   Improve IS Security
What did it take?

3 years of precursor projects
6 months of planning
4 months of prep work
4 days - Thursday 5pm to Tuesday 9am
Several 100 hrs of overtime
6 hrs contingency - all used.
1 completely new networking technology
   (Xsigo)
6 'specialist' IT removers
2 lorries
1 Toyota to crash into the back of the above
What did it take?

IS staff working 400+ hrs over the weekend.
Testers across the UK
1 rogue router plugged in where it shouldn't have been
30 pizzas (approximately)
1 lonely Mimesweeper box to hold all the email
1 trip the wrong way down a dual carriage way in
   Docklands.
1 Fanatical project manager
2K Capital underspend (who counted the VAT twice?)
The Precursors

•   Virtualise our servers - VMware.
•   Storage Area Network – dual Netapp
•   Disk based backup – Evault
•   Network upgrade – 100Mb/sec MPLS
Where did we move to?
Packing up
Transporting
And installed
The new datacentre
What have we achieved?

•   Greatly improved service stability
    •   Better than 99.93%
    •   Zero power or cooling failures
    •   Separated Test/train and live systems
    •   No one fiddling with the equipment
•   New ways of working
    •   Lights out remote management
    •   Emphasis on good change control
    •   Capacity management
What have we achieved?

Effective Disaster recovery capability
• Now estimated at 2 days for critical
   systems.
Highly flexible computing provision
• Xsigo ‘virtualised’ core network.
• Have now created own internal cloud
• Going for 90% virtualised.
Effect on the Business

•   Minimal
    •   ‘Thin cliented’ a few older applications
    •   Most users did not notice.
•   Because
    •   Most computer use not at HQ
    •   Most applications Web or Thin Client
        Delivery.
•   Key enabler for our move to Watford
And then we did it again
Watford Fallback
Datacentre
Questions?

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2 b brychan watkins

  • 1. How to Move a Datacentre Brychan Watkins Head of IS, Action for Children Ben Grinsted Senior Infrastructure & Security Analyst
  • 3. What were the issues? • Data Centre in a converted kitchen • In 3.5 years: • 5 Power cuts • 2 Major Communications failures • 1 Burst water main • Site power consumption within 5 amps of the max (of 200 amps per phase). • Disaster Recovery time estimated at 4 months
  • 4. Part of a Programme • Increase flexibility of access • Network Improvement • Reduce Environmental Impact • Data consolidation & data security • Improve Systems Availability • Introduce effective service continuity • Unification of Communications • Improve IS Security
  • 5. What did it take? 3 years of precursor projects 6 months of planning 4 months of prep work 4 days - Thursday 5pm to Tuesday 9am Several 100 hrs of overtime 6 hrs contingency - all used. 1 completely new networking technology (Xsigo) 6 'specialist' IT removers 2 lorries 1 Toyota to crash into the back of the above
  • 6. What did it take? IS staff working 400+ hrs over the weekend. Testers across the UK 1 rogue router plugged in where it shouldn't have been 30 pizzas (approximately) 1 lonely Mimesweeper box to hold all the email 1 trip the wrong way down a dual carriage way in Docklands. 1 Fanatical project manager 2K Capital underspend (who counted the VAT twice?)
  • 7. The Precursors • Virtualise our servers - VMware. • Storage Area Network – dual Netapp • Disk based backup – Evault • Network upgrade – 100Mb/sec MPLS
  • 8. Where did we move to?
  • 13. What have we achieved? • Greatly improved service stability • Better than 99.93% • Zero power or cooling failures • Separated Test/train and live systems • No one fiddling with the equipment • New ways of working • Lights out remote management • Emphasis on good change control • Capacity management
  • 14. What have we achieved? Effective Disaster recovery capability • Now estimated at 2 days for critical systems. Highly flexible computing provision • Xsigo ‘virtualised’ core network. • Have now created own internal cloud • Going for 90% virtualised.
  • 15. Effect on the Business • Minimal • ‘Thin cliented’ a few older applications • Most users did not notice. • Because • Most computer use not at HQ • Most applications Web or Thin Client Delivery. • Key enabler for our move to Watford
  • 16. And then we did it again

Editor's Notes

  1. The Charity Action for Children started life as The Children’s Home in 1869, founded by the Revd Stephenson, a methodist minister.We have been through many iterations of Branding and name, becoming Action for Children in 2008. We have about 430 sites across the UK, with about 4000 FTE employees and a turnover of £180m.
  2. In 2006, overall systems availability for the year was below 95%. All computing was concentrated on the Highbury site in a converted kitchen, with a flaky power supply, no fall back capability, and a DR recovery time measured in months. Users were not very happy.
  3. We did not wake up and think ‘let’s move the datacentre’ – it was part of an overall programme of improvement and expansion of the use of Information Systems within Action for Children. A 3 year programme was defined, one stream of which was the IS Infrastructure programme, aimed at achieving these objectives. The overall ‘Change for Children’ programme introduced the new brand, a new organisation, and core business systems such as a new fundraising system and HR system.
  4. Note the sophisticated packaging and equipment used to protect the servers.
  5. Note the relative lack of cables (really!) and the colour coding used.