2. Page 2
Who We Are
• AIS (American Internet Services) provides tailored data center and cloud service solutions
to companies that require the best in compliance, connectivity, and customer service
• From cloud, colocation, & network connectivity to disaster recovery, managed security, &
managed storage, we make it easy for clients to get the IT services they need
• Mission: “Provide innovative and trusted enterprise-class IT infrastructure solutions that
enable clients to focus on their core business”
3. Page 3
Key Facts About AIS
• Founded in 1989
• Headquarters in San Diego
• Leading datacenter provider in San Diego (451 Research)
• Diversified base of over 500 customers
• Management team with deep domain expertise
• Purchased in 2007 by Seaport Capital, Viridian
Investments, DuPont Capital Management
• Equity sponsor group with sector experience
• Major infrastructure investment over last 4 years
2014 – Launched NetApp Managed Storage
2013 – Completed 21 CFR Part 11 Audit
2013 – Completed SSAE 16 SOC 1, 2, 3 Audits
2013 – IT Executive of the Year
2012 – Most Admired CEO of the Year
2012 – IT Executive of the Year
2010 – Completed 3 Years of SAS70 Audits
2008 – Acquired Complex Drive
2004 – Acquired Internet Express
2001 – Acquired ADNC
1998 – Acquired WebCC
4. Page 4
Leadership Team
• Greg Rollet, CEO: Extensive technology background with nearly 30 years of business, sales, and management
experience. Senior director of operations and service delivery at EMC where he managed over 150,000 square feet
of hosting and cloud infrastructure. Served eight years as exec leader at regional data center operator Peak 10.
• Kevin O'Hare, CFO: Strong background in progressive businesses spanning the broadcast/online media, specialty
communication, publishing, and tech-driven information/data industries. CFO of the 3E Company and senior
financial executive with ABC News Inc., a division of the Walt Disney Company.
• Steve Wallace, CTO: Seasoned technologist with 20+ years of hands-on experience in data security, network
operations, and telecom. Has provided senior technical leadership for early-stage companies in the ISP, managed
server, and data center services industries. Winner of 2013 IT Executive of the Year!
• Frank Gaff, VP Service Assurance & Chief Compliance Officer: Over 30 years of experience in IT, data center, and
telecom operations. Led Intuit’s major data centers in San Diego, Plano, and Reno. Served as VP for Data Center
Operations and Telecommunications at the ABC Television Network.
• Ken Carter, VP Data Center Operations & Critical Infrastructure: Over 15 years of experience designing, building,
and maintaining Tier II-III data centers all over the country for LexisNexis and Fidelity Information Services.
Professionally certified Data Center Design Electro-mechanical engineer. Winner of 2012 IT Executive of the Year!
• Brian Wood, VP Marketing: Over 15 years of experience spanning all aspects of technology marketing. Previous
companies: Radisys, Continuous Computing, Sorrento, Rhythms, NextWave, Navy.
6. Page 6
Financial Strength + Large Southwestern Footprint
• Large, diversified, loyal customer base includes many strategic accounts
• No major customer concentration – largest customer just 8% of revenue
• Superb revenue visibility: 97% recurring, high contract renewal rates
• Significant operating leverage, strong profitability and free cash flow
• Backed by private equity firms Seaport, Viridian, and DuPont Capital
• $43.5M senior secured credit facility with Fortress Credit Corp. to support strategic growth
• Financial statements audited each year by BDO Seidman, a nationally recognized CPA firm
• Operational records audited each year by Moss Adams, a nationally recognized CPA firm
Data Center Market
Gross Raised
Floor Space (SF)
Current
Utilization
Site Utility
Power (MW)
Current
Utilization
UPS Capacity
(MW)
Current
Utilization
Lightwave San Diego 57,127 65% 9.1 35% 2.7 55%
Tech Center San Diego 14,992 90% 3.3 40% 1.1 63%
Fiber Alley San Diego 14,326 70% 5.3 15% 1.0 42%
Van Buren Phoenix 6,845 60% n/a n/a 0.8 16%
93,290 70% 17.7 30% 9.1 34%
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Many Ways to Leverage AIS
We provide…
• Cost Predictability in an area that typically has frequent, expensive, unexpected costs
• Cost Savings – some customers get positive ROI in less than one year
• Why? Reduced capital costs, lower energy consumption, improved system management, streamlined change
management (i.e., ITIL)
• Scalability to handle peaks w/o dedicated resources for power, cooling, connectivity
• Reduced Complexity of infrastructure management with operational efficiencies
• AIS provides a secure, scalable platform that allows your organization to focus on its core competencies
• Redundant Node at our Phoenix data center for Disaster Recovery
• Completely autonomous from all other AIS facilities in terms of connectivity and functionality; operational
isolation ensures the highest level of DR capability while maintaining accessibility
• Secure Data Handling – mandated with severe penalties for non-compliance
• Our outsourced data center solutions offer more stringent physical and virtual control and security than
most in-house facilities
8. Page 8
Questions for Consideration
What should your IT team be thinking about?
• Shifting to an “IT service provider” model (i.e., cloud services)
• OpEx rather than CapEx
• Lower overall cost, greater agility, reduced complexity
• Hybrid Cloud Computing
• Public and private cloud options
• Can build your own tailored hybrid solution
Market Research
• “40% of all entities are using cloud services, 18% YoY rise”
(451 Research)
• “42% of companies buying cloud plan to increase spending
this year” (451 Research)
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Enterprise-Class IT Services
• Cloud – Secure, scalable vCloud Director service environments for business-class IT extension
• Colocation – Private, secure, enterprise-class colo with 2N and N+1 infrastructure redundancy
• Network Connectivity – MPLS, Ethernet, Dark Fiber for private transport or Internet service
• Disaster Recovery – Geographic diversity in Southwest with physical and/or virtual resources
• Managed Security – Protection against attacks and fulfillment of compliance requirements
• Managed Storage – Feature-rich NetApp storage with direct access and physical redundancy
• Structured Cabling – Manufacturer-certified connectivity cabling installers for professional results
10. Page 10
Infrastructure-as-a-Service (IaaS)
Features Benefits
Self-provisioning portal Resources on demand
Enterprise hardware Performance w/ redundancy
Compatibility, QoS and HALatest VMware features
Integrated mgmt API Manage w/ existing tools
Flexible network options Secure, private connectivity
11. Page 11
Common Cloud Use Cases
IT Extension
• Layer 3 VPN connection to current infrastructure
• Public network access is optional
• Manage AIS Cloud from your vCenter portal
Hybrid Cloud Solution
• Instant IT scalability
• Built-in firewalling
• Single management console
• Complete public/private network isolation
Zero CAPEX Disaster Recovery Site
• Mirror data between sites
• Full infrastructure duplication
• 10GigE transport to Phoenix Cloud
• Global load-balancing options
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Transport
• Optical: 100Mbps to 1Gbps links
• Dark Fiber: 100Mbps to 160Gbps
• MPLS: 10Mbps to 1Gbps x-connected
Access Connectivity – Colo
• Fast Ethernet: Cat5E/Cat6
• Gigabit Ethernet: MMF, SMF, Cat6
Access Connectivity – External
• TDM: T1 – DS3
• MPLS: AT&T / Cox / TPac / XO/ Level 3
10Mbps – 500Gbps to Primary DCs
• Dark Fiber: 100Mbps to 160Gbps
Private Optical Transport
Network Architecture
• Aggregate Routers (ARs) uplink to two Border Routers (BRs)
• BRs provide transit via local links or transport to other DCs
• IPv4 and IPv6 BGP peering, IPv6 fully deployed
• Backbone network is 10Gbps MPLS, operated by AIS
• Redundant links tuned for rapid convergence
• Client access to BGP communities
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Colocation Connectivity & Available Footprints
• Premium Blended Bandwidth:
• AT&T, Comcast, Cox, Level 3, Savvis, Sprint,
Verizon, XO & peering via Any2 & Cenic Int’l
Internet Exchanges (CIIX)
• Multiple fiber providers:
• AboveNet, AGL, AT&T, Cogent, Cox, Integra,
Level 3, Qwest, Salt River Project, Sprint,
TelePacific, Time Warner, TW Telecom, XO,
Verizon
• Hot Standby Routing Protocol (HSRP) in
Ethernet or Fiber
• Carrier neutral meet-me room
• Private data center suites and custom cages
ranging from 100 to 5,000 sq ft
• Colocation cabinets in 13u, 14u, 17u, 22u,
26u, 42u, 45u & 54u sizes
• Shared colocation cabinet space in one (1)
rack unit increments
• Roof rights for any application, such as line-
of-site, point-to-point, microwave, short
wave, high frequency (HF), or HDTV
• Each data center offers diverse fiber
entrances to withstand multiple fiber cuts
and maintain connectivity
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Disaster Recovery / Business Continuity
Step one for any DR plan is physical separation of primary and backup
infrastructure, which implies geographic diversity
Phoenix is one of the safest locations in the country in terms of protection
from natural disasters and is considered an excellent repository for backup
facilities
AIS Van Buren in Phoenix provides enterprise-class colo and cloud services
17. Page 17
Managed IT Services
• 24x7 Advanced Performance Monitoring
• Scheduled Preventative Maintenance
• Monthly / Quarterly Network Health Review
• Managed Security / Backup / Replication
• Real Time Optimization
• Managed Servers / Workstations
• Managed Anti-Virus / Anti-Spam
• Managed Compliance Reporting
“New data shows
a continued
surge in buying
infrastructure
services”
451 Research
18. Page 18
Professional Structured Cabling
AIS has the only manufacturer-certified connectivity cabling installers of any
data center provider in southern California
AIS Professional Services offers exemplary structured cabling services
consisting of cage, suite, building, or campus telecom cabling infrastructure
Let us do your cabling work and enjoy a professional, high-quality outcome
with superior value and satisfaction
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Major Focus on Audited Compliance
SSAE 16 (Statements on Standards for Attestation Engagements No 16)
• Replaced SAS 70 for all audits beginning June 2011
• Goes beyond SAS 70 by requiring a written “assertion” by management that
the design and operating effectiveness of the controls being reviewed…
o are suitable for the services provided
o and were in place and constantly applied during the testing date (Type 1) or period (Type 2)
SOC 1 Examination: Presents the auditors’ opinion on accuracy and completeness of management’s description…
o of the services provided
o and audits the operating effectiveness of the controls throughout a declared time period of six months
SOC 2 Examination: Standard benchmark by which two data center audit reports can be compared and the report
reader can be assured that the same set of criteria was used to evaluate each
• Much more stringent audit req’s with a stronger set of controls designed around service organizations
• Uses specifically pre-defined control criteria related to Security and Availability
SOC 3 Examination: Summary Trust Services Report that documents assurances on controls…
o but without detailed description of tests and results contained in the SOC 2 report
Title 21 CFR Part 11: Food & Drug Administration guidelines on electronic records and electronic signatures (ERES)
o Applies to drug makers, medical device manufacturers, biotech companies, biologics developers, and
contract research organizations (CROs)
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ITIL v3 Service Architecture & Change Management
AIS Change Management and Incident
Management procedures were developed
and implemented using the Information
Technology Infrastructure Library (ITIL) v3
architecture for establishing and operating
IT service management.
ITIL is the de-facto global standard in the
area of IT service management and is a
comprehensive, non-proprietary and
publicly available set of guidelines for "best
practices" in IT service management.
1. ITIL Service Strategy
2. ITIL Service Design
3. ITIL Service Transition
4. ITIL Service Operation
5. ITIL Continual Service Improvement
21. Page 21
Why AIS? Compliance, Expertise, Resources
We’ve Invested in Training and Infrastructure to Ensure Your Complete Satisfaction
• Vast majority of AIS employees are directly involved in providing support to clients
• We employ ITIL v3, Cisco & VMware-certified full-time professionals for 24x7x365 NOC monitoring
• AIS is the ONLY regional provider to achieve SSAE 16 SOC 1, 2, 3 Type 2 certifications
• AIS is the ONLY regional provider to achieve 21 CFR Part 11 certification
• AIS operates its own regional optical and dark fiber network: LAX to SAN to PHX
• AIS operates geographically diverse data centers for Disaster Recovery: SAN / PHX
• AIS employs the only manufacturer-certified connectivity cabling installers in SoCal
• AIS is San Diego’s largest data center service provider (451 Research)
22. Page 22
Key Takeaways
Market Research
• “Given the opportunity, 27% of IT and business leaders would
rebuild their IT departments from scratch” (IDG Enterprise)
• “IT departments are headed for profound changes as CIOs try
to refocus their staffs on business results such as revenue,
customer service, and product innovation” (IDG Enterprise)
Ways to Leverage AIS
• Cost Predictability
• Cost Savings
• Scalability
• Reduced Complexity
• Redundant Node
• Secure Data Handling
