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AIS Company Overview
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- 2. Page 2 Who WeAre • AIS (American Internet Services) provides tailored data center and cloud service solutions to companies that require the best in compliance, connectivity, and customer service • From cloud, colocation, & network connectivity to disaster recovery, managed security, & managed storage, we make it easy for clients to get the IT services they need • Mission: “Provide innovative and trusted enterprise-class IT infrastructure solutions that enable clients to focus on their core business”
- 3. Page 3 Key FactsAbout AIS • Founded in 1989 • Headquarters in San Diego • Leading datacenter provider in San Diego (451 Research) • Diversified base of over 500 customers • Management team with deep domain expertise • Purchased in 2007 by Seaport Capital, Viridian Investments, DuPont Capital Management • Equity sponsor group with sector experience • Major infrastructure investment over last 4 years 2014 – Launched NetApp Managed Storage 2013 – Completed 21 CFR Part 11 Audit 2013 – Completed SSAE 16 SOC 1, 2, 3 Audits 2013 – IT Executive of the Year 2012 – Most Admired CEO of the Year 2012 – IT Executive of the Year 2010 – Completed 3 Years of SAS70 Audits 2008 – Acquired Complex Drive 2004 – Acquired Internet Express 2001 – Acquired ADNC 1998 – Acquired WebCC
- 4. Page 4 Leadership Team •Greg Rollet, CEO: Extensive technology background with nearly 30 years of business, sales, and management experience. Senior director of operations and service delivery at EMC where he managed over 150,000 square feet of hosting and cloud infrastructure. Served eight years as exec leader at regional data center operator Peak 10. • Kevin O'Hare, CFO: Strong background in progressive businesses spanning the broadcast/online media, specialty communication, publishing, and tech-driven information/data industries. CFO of the 3E Company and senior financial executive with ABC News Inc., a division of the Walt Disney Company. • Steve Wallace, CTO: Seasoned technologist with 20+ years of hands-on experience in data security, network operations, and telecom. Has provided senior technical leadership for early-stage companies in the ISP, managed server, and data center services industries. Winner of 2013 IT Executive of the Year! • Frank Gaff, VP Service Assurance & Chief Compliance Officer: Over 30 years of experience in IT, data center, and telecom operations. Led Intuit’s major data centers in San Diego, Plano, and Reno. Served as VP for Data Center Operations and Telecommunications at the ABC Television Network. • Ken Carter, VP Data Center Operations & Critical Infrastructure: Over 15 years of experience designing, building, and maintaining Tier II-III data centers all over the country for LexisNexis and Fidelity Information Services. Professionally certified Data Center Design Electro-mechanical engineer. Winner of 2012 IT Executive of the Year! • Brian Wood, VP Marketing: Over 15 years of experience spanning all aspects of technology marketing. Previous companies: Radisys, Continuous Computing, Sorrento, Rhythms, NextWave, Navy.
- 5. Page 5 Over 500Great Customers
- 6. Page 6 Financial Strength+ Large Southwestern Footprint • Large, diversified, loyal customer base includes many strategic accounts • No major customer concentration – largest customer just 8% of revenue • Superb revenue visibility: 97% recurring, high contract renewal rates • Significant operating leverage, strong profitability and free cash flow • Backed by private equity firms Seaport, Viridian, and DuPont Capital • $43.5M senior secured credit facility with Fortress Credit Corp. to support strategic growth • Financial statements audited each year by BDO Seidman, a nationally recognized CPA firm • Operational records audited each year by Moss Adams, a nationally recognized CPA firm Data Center Market Gross Raised Floor Space (SF) Current Utilization Site Utility Power (MW) Current Utilization UPS Capacity (MW) Current Utilization Lightwave San Diego 57,127 65% 9.1 35% 2.7 55% Tech Center San Diego 14,992 90% 3.3 40% 1.1 63% Fiber Alley San Diego 14,326 70% 5.3 15% 1.0 42% Van Buren Phoenix 6,845 60% n/a n/a 0.8 16% 93,290 70% 17.7 30% 9.1 34%
- 7. Page 7 Many Waysto Leverage AIS We provide… • Cost Predictability in an area that typically has frequent, expensive, unexpected costs • Cost Savings – some customers get positive ROI in less than one year • Why? Reduced capital costs, lower energy consumption, improved system management, streamlined change management (i.e., ITIL) • Scalability to handle peaks w/o dedicated resources for power, cooling, connectivity • Reduced Complexity of infrastructure management with operational efficiencies • AIS provides a secure, scalable platform that allows your organization to focus on its core competencies • Redundant Node at our Phoenix data center for Disaster Recovery • Completely autonomous from all other AIS facilities in terms of connectivity and functionality; operational isolation ensures the highest level of DR capability while maintaining accessibility • Secure Data Handling – mandated with severe penalties for non-compliance • Our outsourced data center solutions offer more stringent physical and virtual control and security than most in-house facilities
- 8. Page 8 Questions forConsideration What should your IT team be thinking about? • Shifting to an “IT service provider” model (i.e., cloud services) • OpEx rather than CapEx • Lower overall cost, greater agility, reduced complexity • Hybrid Cloud Computing • Public and private cloud options • Can build your own tailored hybrid solution Market Research • “40% of all entities are using cloud services, 18% YoY rise” (451 Research) • “42% of companies buying cloud plan to increase spending this year” (451 Research)
- 9. Page 9 Enterprise-Class ITServices • Cloud – Secure, scalable vCloud Director service environments for business-class IT extension • Colocation – Private, secure, enterprise-class colo with 2N and N+1 infrastructure redundancy • Network Connectivity – MPLS, Ethernet, Dark Fiber for private transport or Internet service • Disaster Recovery – Geographic diversity in Southwest with physical and/or virtual resources • Managed Security – Protection against attacks and fulfillment of compliance requirements • Managed Storage – Feature-rich NetApp storage with direct access and physical redundancy • Structured Cabling – Manufacturer-certified connectivity cabling installers for professional results
- 10. Page 10 Infrastructure-as-a-Service (IaaS) FeaturesBenefits Self-provisioning portal Resources on demand Enterprise hardware Performance w/ redundancy Compatibility, QoS and HALatest VMware features Integrated mgmt API Manage w/ existing tools Flexible network options Secure, private connectivity
- 11. Page 11 Common CloudUse Cases IT Extension • Layer 3 VPN connection to current infrastructure • Public network access is optional • Manage AIS Cloud from your vCenter portal Hybrid Cloud Solution • Instant IT scalability • Built-in firewalling • Single management console • Complete public/private network isolation Zero CAPEX Disaster Recovery Site • Mirror data between sites • Full infrastructure duplication • 10GigE transport to Phoenix Cloud • Global load-balancing options
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- 13. Page 13 Transport • Optical:100Mbps to 1Gbps links • Dark Fiber: 100Mbps to 160Gbps • MPLS: 10Mbps to 1Gbps x-connected Access Connectivity – Colo • Fast Ethernet: Cat5E/Cat6 • Gigabit Ethernet: MMF, SMF, Cat6 Access Connectivity – External • TDM: T1 – DS3 • MPLS: AT&T / Cox / TPac / XO/ Level 3 10Mbps – 500Gbps to Primary DCs • Dark Fiber: 100Mbps to 160Gbps Private Optical Transport Network Architecture • Aggregate Routers (ARs) uplink to two Border Routers (BRs) • BRs provide transit via local links or transport to other DCs • IPv4 and IPv6 BGP peering, IPv6 fully deployed • Backbone network is 10Gbps MPLS, operated by AIS • Redundant links tuned for rapid convergence • Client access to BGP communities
- 14. Page 14 Colocation Connectivity& Available Footprints • Premium Blended Bandwidth: • AT&T, Comcast, Cox, Level 3, Savvis, Sprint, Verizon, XO & peering via Any2 & Cenic Int’l Internet Exchanges (CIIX) • Multiple fiber providers: • AboveNet, AGL, AT&T, Cogent, Cox, Integra, Level 3, Qwest, Salt River Project, Sprint, TelePacific, Time Warner, TW Telecom, XO, Verizon • Hot Standby Routing Protocol (HSRP) in Ethernet or Fiber • Carrier neutral meet-me room • Private data center suites and custom cages ranging from 100 to 5,000 sq ft • Colocation cabinets in 13u, 14u, 17u, 22u, 26u, 42u, 45u & 54u sizes • Shared colocation cabinet space in one (1) rack unit increments • Roof rights for any application, such as line- of-site, point-to-point, microwave, short wave, high frequency (HF), or HDTV • Each data center offers diverse fiber entrances to withstand multiple fiber cuts and maintain connectivity
- 15. Page 15 Disaster Recovery/ Business Continuity Step one for any DR plan is physical separation of primary and backup infrastructure, which implies geographic diversity Phoenix is one of the safest locations in the country in terms of protection from natural disasters and is considered an excellent repository for backup facilities AIS Van Buren in Phoenix provides enterprise-class colo and cloud services
- 16. Page 16 Managed ITSecurity Operations Expertise • 24x7x365 Staffing • Worldwide Coverage • Certified Security Staff • Vendor Certifications
- 17. Page 17 Managed ITServices • 24x7 Advanced Performance Monitoring • Scheduled Preventative Maintenance • Monthly / Quarterly Network Health Review • Managed Security / Backup / Replication • Real Time Optimization • Managed Servers / Workstations • Managed Anti-Virus / Anti-Spam • Managed Compliance Reporting “New data shows a continued surge in buying infrastructure services” 451 Research
- 18. Page 18 Professional StructuredCabling AIS has the only manufacturer-certified connectivity cabling installers of any data center provider in southern California AIS Professional Services offers exemplary structured cabling services consisting of cage, suite, building, or campus telecom cabling infrastructure Let us do your cabling work and enjoy a professional, high-quality outcome with superior value and satisfaction
- 19. Page 19 Major Focuson Audited Compliance SSAE 16 (Statements on Standards for Attestation Engagements No 16) • Replaced SAS 70 for all audits beginning June 2011 • Goes beyond SAS 70 by requiring a written “assertion” by management that the design and operating effectiveness of the controls being reviewed… o are suitable for the services provided o and were in place and constantly applied during the testing date (Type 1) or period (Type 2) SOC 1 Examination: Presents the auditors’ opinion on accuracy and completeness of management’s description… o of the services provided o and audits the operating effectiveness of the controls throughout a declared time period of six months SOC 2 Examination: Standard benchmark by which two data center audit reports can be compared and the report reader can be assured that the same set of criteria was used to evaluate each • Much more stringent audit req’s with a stronger set of controls designed around service organizations • Uses specifically pre-defined control criteria related to Security and Availability SOC 3 Examination: Summary Trust Services Report that documents assurances on controls… o but without detailed description of tests and results contained in the SOC 2 report Title 21 CFR Part 11: Food & Drug Administration guidelines on electronic records and electronic signatures (ERES) o Applies to drug makers, medical device manufacturers, biotech companies, biologics developers, and contract research organizations (CROs)
- 20. Page 20 ITIL v3Service Architecture & Change Management AIS Change Management and Incident Management procedures were developed and implemented using the Information Technology Infrastructure Library (ITIL) v3 architecture for establishing and operating IT service management. ITIL is the de-facto global standard in the area of IT service management and is a comprehensive, non-proprietary and publicly available set of guidelines for "best practices" in IT service management. 1. ITIL Service Strategy 2. ITIL Service Design 3. ITIL Service Transition 4. ITIL Service Operation 5. ITIL Continual Service Improvement
- 21. Page 21 Why AIS?Compliance, Expertise, Resources We’ve Invested in Training and Infrastructure to Ensure Your Complete Satisfaction • Vast majority of AIS employees are directly involved in providing support to clients • We employ ITIL v3, Cisco & VMware-certified full-time professionals for 24x7x365 NOC monitoring • AIS is the ONLY regional provider to achieve SSAE 16 SOC 1, 2, 3 Type 2 certifications • AIS is the ONLY regional provider to achieve 21 CFR Part 11 certification • AIS operates its own regional optical and dark fiber network: LAX to SAN to PHX • AIS operates geographically diverse data centers for Disaster Recovery: SAN / PHX • AIS employs the only manufacturer-certified connectivity cabling installers in SoCal • AIS is San Diego’s largest data center service provider (451 Research)
- 22. Page 22 Key Takeaways MarketResearch • “Given the opportunity, 27% of IT and business leaders would rebuild their IT departments from scratch” (IDG Enterprise) • “IT departments are headed for profound changes as CIOs try to refocus their staffs on business results such as revenue, customer service, and product innovation” (IDG Enterprise) Ways to Leverage AIS • Cost Predictability • Cost Savings • Scalability • Reduced Complexity • Redundant Node • Secure Data Handling
- 23. We Look Forwardto Earning Your Business www.americanis.net