This document discusses a qualitative research study on the role of talent management in human resources management within the aviation industry. The study was conducted through semi-structured interviews with 10 human resources managers over a 6 month period. The results revealed relationships between talent management and concepts like performance, potential, efficiency, effectiveness, qualification, suitability, and quality. It was observed that businesses need to identify and retain talented employees to adapt to technological, sociological, and scientific changes. Talent management aims to ensure talented individuals, the most valuable asset, participate in business processes and stay with the company long-term.
Employers’ expectation for soft skills as one of the criteria for undergradu...Thesigan Nadarajan
As coordinator for Bangkok University International (BUI) office of Academic and Professional development that comes under purview of the Dean of BUI, I routinely carry out partnership assessment analyses of universities in different countries. In the process, I have observed how progressive universities creatively change in their undergraduate educational structure according to the demands of the industrial and economic trends in order to remain relevant. One such industrial demand is in the form of the current trend towards the services-centred economy that places more importance on soft skills as one of the criteria for graduate employability. Having technical skills such as in Information Technology (IT) alone does not suffice anymore. Employers are beginning to expect and require the added criteria of soft skills for employment considerations. Even in Malaysia, research findings from studies by researchers like Yusof, H.S.M., Munap, R., Said, N.S.M., Ali, S.R.O., & Mat, K.A., (2017) who in their research entitled, “Employers Perspectives on Graduates Employability Skills: Soft Skills,” proved that there is a positive correlation between soft skills and employee productivity that affects employers perspective on undergraduate employability. Another study by Salleh, K.M., Sulaiman, N.L., Mohamad, M.M., & Sern, L.C., (2016) in their research entitled, “Assessing soft skills components in science and technology programs within Malaysian Technical Universities,” confirms the need for soft skills for the employability of graduates. The objective of this theoretical paper is to highlight current employers’ expectation for soft skills as one of the criteria for undergraduate employability. Therefore, this paper will examine and discuss: 1) What are the current employers’ perceptions of soft skills that undergraduates should possess; 2) What are the roles and meanings of soft skills; 3) How individual factors (gender, socioeconomic status) and contextual factors (industry, work culture, social stability) influences the development of soft skills; 4) How soft skills can be integrated as part of the formal learning cycle; 5) How soft skills can be integrated as part of individual personality development; and lastly, 6) How to measure soft skills before and after undergraduate employment. It is hoped that this paper will create awareness of the current industrial and employers’ employment expectations, and the meaning and role of soft skill as one of the criteria for undergraduate employability.
Keywords: Soft skills, integrity, communication, courtesy, responsibility, social skills, positive attitude, professionalism, flexibility, teamwork, and work ethic
This document discusses human resource management models and how they relate to knowledge management and corporate social responsibility. It analyzes several HRM models that show the relationship between HRM practices, factors influencing practice choice, and organizational outcomes. Models differ in their unitary or pluralistic approaches. The document also discusses the importance of knowledge and knowledge management in organizations. It provides definitions of knowledge management and explains how KM relates to people management and improving organizational effectiveness through acquiring, exchanging, and disseminating knowledge.
This document summarizes a study on designing a web-based tracer study management information system for Jenderal Achmad Yani University. The study aims to determine an ideal tracer study design that can facilitate graduate tracking and industry data collection. It involves interviews with universities that have implemented tracer studies. The proposed system would allow real-time online access to graduate data and help evaluate education programs and career development. It is hoped that the centralized tracer study system would benefit graduates, industry, and other stakeholders.
“Prospects of Bangladesh as a Leading Outsourcing Destination in IT Sector”ijmvsc
This document summarizes a research paper on Bangladesh's prospects as a leading outsourcing destination for IT. It discusses Bangladesh's growing IT industry since 1964 and increasing competitiveness in low-cost outsourcing. The research aims to evaluate key variables that influence Bangladesh's potential in the IT outsourcing industry. It reviews literature on global outsourcing trends and dominant countries. It also examines Bangladesh's human resources, infrastructure, education system, and other factors that support the outsourcing industry. Survey data is analyzed on 9 topics related to Bangladesh's prospects, finding that it scores well in areas like costs, skills, and workforce that outsourcers consider when choosing locations.
This document provides an overview of a thesis titled "The Influence of Intellectual Capital on Firm Performance through Innovation: An Investigation on Agricultural Insurance of Iran". The thesis examines the relationships between intellectual capital, innovation, and firm performance in the agricultural insurance sector of Iran. It includes chapters on the background, literature review, methodology, findings, and conclusion. The literature review covers topics such as intellectual capital, innovation, firm performance, and the relationships between these variables. The research questions investigate the impacts of intellectual capital and innovation on firm performance, and the mediating role of innovation.
Conceptualizing Information Technology Governance Model for Higher Education:...journalBEEI
Information Technology (IT) governance has been emerging as a central issue in many organizations. This is because IT governance is key to realizing IT business value. Past studies have focused on the three aspects of IT governance, namely, structural capability, process capability and relational capability. At the same time, some studies have suggested that IT governance process should be viewed as a learning process rather than a problem solving process. Based on this scenario, the role of knowledge and knowledge based processes should be the central focus of IT governance. As a learning process, IT governance effectiveness can be determined by how much impact IT governance practices has influenced on decision-makers’ thinking and actions. In this case, knowledge capacity absorbed from IT governance experience reflects a certain level of organizational learning (OL) achieved which later influences the level of IT governance performance. Since studies that adopt this perspective is lacking, this paper proposes a conceptual framework based on absorptive capacity approach for an IT governance performance model in the higher education. The paper contributes theoretically by extending the knowledge of IT governance by exploring a new perspective on OL
An analysis on the relation between Strategic Knowledge Management and Talent...Premier Publishers
Scientific and technological advances together with the increase in human knowledge have highlighted the essence of applying knowledge and utilizing talents to attain the organizational goals. Also, the close bond between knowledge and talent with organizational strategy will be essential for obtaining the competitive advantage, sustainability, value creation, profitability, and having a successful brand within the national and international levels. Therefore, this study aims to establish an association between Strategic Knowledge Management and Talent Management Strategy with Profitability at the Southern Khorasan Electric Distribution Company (SKEDC). As a private company, the SKEDC will need to focus on the optimal use of intangible resources for gaining profitability and productivity in order to cover the expenditures and take the responsibility against its customers. Moreover, the statistical population contains 163 people with higher diploma, bachelor, and master degrees from which 115 people have been selected as sample size based upon the Krejcie & Morgan Table, and questionnaires were distributed among them. Furthermore, the Structural Equation Modeling (SEM) as well as Lisrel Software was utilized for analyzing the data, and subsequently, it was specified that Strategic Knowledge Management and Talent Management Strategy have a positive impact on Profitability at the above-mentioned company.
This document discusses a qualitative research study on the role of talent management in human resources management within the aviation industry. The study was conducted through semi-structured interviews with 10 human resources managers over a 6 month period. The results revealed relationships between talent management and concepts like performance, potential, efficiency, effectiveness, qualification, suitability, and quality. It was observed that businesses need to identify and retain talented employees to adapt to technological, sociological, and scientific changes. Talent management aims to ensure talented individuals, the most valuable asset, participate in business processes and stay with the company long-term.
Employers’ expectation for soft skills as one of the criteria for undergradu...Thesigan Nadarajan
As coordinator for Bangkok University International (BUI) office of Academic and Professional development that comes under purview of the Dean of BUI, I routinely carry out partnership assessment analyses of universities in different countries. In the process, I have observed how progressive universities creatively change in their undergraduate educational structure according to the demands of the industrial and economic trends in order to remain relevant. One such industrial demand is in the form of the current trend towards the services-centred economy that places more importance on soft skills as one of the criteria for graduate employability. Having technical skills such as in Information Technology (IT) alone does not suffice anymore. Employers are beginning to expect and require the added criteria of soft skills for employment considerations. Even in Malaysia, research findings from studies by researchers like Yusof, H.S.M., Munap, R., Said, N.S.M., Ali, S.R.O., & Mat, K.A., (2017) who in their research entitled, “Employers Perspectives on Graduates Employability Skills: Soft Skills,” proved that there is a positive correlation between soft skills and employee productivity that affects employers perspective on undergraduate employability. Another study by Salleh, K.M., Sulaiman, N.L., Mohamad, M.M., & Sern, L.C., (2016) in their research entitled, “Assessing soft skills components in science and technology programs within Malaysian Technical Universities,” confirms the need for soft skills for the employability of graduates. The objective of this theoretical paper is to highlight current employers’ expectation for soft skills as one of the criteria for undergraduate employability. Therefore, this paper will examine and discuss: 1) What are the current employers’ perceptions of soft skills that undergraduates should possess; 2) What are the roles and meanings of soft skills; 3) How individual factors (gender, socioeconomic status) and contextual factors (industry, work culture, social stability) influences the development of soft skills; 4) How soft skills can be integrated as part of the formal learning cycle; 5) How soft skills can be integrated as part of individual personality development; and lastly, 6) How to measure soft skills before and after undergraduate employment. It is hoped that this paper will create awareness of the current industrial and employers’ employment expectations, and the meaning and role of soft skill as one of the criteria for undergraduate employability.
Keywords: Soft skills, integrity, communication, courtesy, responsibility, social skills, positive attitude, professionalism, flexibility, teamwork, and work ethic
This document discusses human resource management models and how they relate to knowledge management and corporate social responsibility. It analyzes several HRM models that show the relationship between HRM practices, factors influencing practice choice, and organizational outcomes. Models differ in their unitary or pluralistic approaches. The document also discusses the importance of knowledge and knowledge management in organizations. It provides definitions of knowledge management and explains how KM relates to people management and improving organizational effectiveness through acquiring, exchanging, and disseminating knowledge.
This document summarizes a study on designing a web-based tracer study management information system for Jenderal Achmad Yani University. The study aims to determine an ideal tracer study design that can facilitate graduate tracking and industry data collection. It involves interviews with universities that have implemented tracer studies. The proposed system would allow real-time online access to graduate data and help evaluate education programs and career development. It is hoped that the centralized tracer study system would benefit graduates, industry, and other stakeholders.
“Prospects of Bangladesh as a Leading Outsourcing Destination in IT Sector”ijmvsc
This document summarizes a research paper on Bangladesh's prospects as a leading outsourcing destination for IT. It discusses Bangladesh's growing IT industry since 1964 and increasing competitiveness in low-cost outsourcing. The research aims to evaluate key variables that influence Bangladesh's potential in the IT outsourcing industry. It reviews literature on global outsourcing trends and dominant countries. It also examines Bangladesh's human resources, infrastructure, education system, and other factors that support the outsourcing industry. Survey data is analyzed on 9 topics related to Bangladesh's prospects, finding that it scores well in areas like costs, skills, and workforce that outsourcers consider when choosing locations.
This document provides an overview of a thesis titled "The Influence of Intellectual Capital on Firm Performance through Innovation: An Investigation on Agricultural Insurance of Iran". The thesis examines the relationships between intellectual capital, innovation, and firm performance in the agricultural insurance sector of Iran. It includes chapters on the background, literature review, methodology, findings, and conclusion. The literature review covers topics such as intellectual capital, innovation, firm performance, and the relationships between these variables. The research questions investigate the impacts of intellectual capital and innovation on firm performance, and the mediating role of innovation.
Conceptualizing Information Technology Governance Model for Higher Education:...journalBEEI
Information Technology (IT) governance has been emerging as a central issue in many organizations. This is because IT governance is key to realizing IT business value. Past studies have focused on the three aspects of IT governance, namely, structural capability, process capability and relational capability. At the same time, some studies have suggested that IT governance process should be viewed as a learning process rather than a problem solving process. Based on this scenario, the role of knowledge and knowledge based processes should be the central focus of IT governance. As a learning process, IT governance effectiveness can be determined by how much impact IT governance practices has influenced on decision-makers’ thinking and actions. In this case, knowledge capacity absorbed from IT governance experience reflects a certain level of organizational learning (OL) achieved which later influences the level of IT governance performance. Since studies that adopt this perspective is lacking, this paper proposes a conceptual framework based on absorptive capacity approach for an IT governance performance model in the higher education. The paper contributes theoretically by extending the knowledge of IT governance by exploring a new perspective on OL
An analysis on the relation between Strategic Knowledge Management and Talent...Premier Publishers
Scientific and technological advances together with the increase in human knowledge have highlighted the essence of applying knowledge and utilizing talents to attain the organizational goals. Also, the close bond between knowledge and talent with organizational strategy will be essential for obtaining the competitive advantage, sustainability, value creation, profitability, and having a successful brand within the national and international levels. Therefore, this study aims to establish an association between Strategic Knowledge Management and Talent Management Strategy with Profitability at the Southern Khorasan Electric Distribution Company (SKEDC). As a private company, the SKEDC will need to focus on the optimal use of intangible resources for gaining profitability and productivity in order to cover the expenditures and take the responsibility against its customers. Moreover, the statistical population contains 163 people with higher diploma, bachelor, and master degrees from which 115 people have been selected as sample size based upon the Krejcie & Morgan Table, and questionnaires were distributed among them. Furthermore, the Structural Equation Modeling (SEM) as well as Lisrel Software was utilized for analyzing the data, and subsequently, it was specified that Strategic Knowledge Management and Talent Management Strategy have a positive impact on Profitability at the above-mentioned company.
ICBEM2012: Knowledge Management for Small and Medium Enterprises to Win the C...Djadja Sardjana
Small medium enterprises (SMEs ) has been an active part in various improvements in the economy in a country. Globalization is an era that is inevitable. Today, all nations are competing to be the leader in the era of competition. One way is to create competitiveness through the implementation of Knowledge Management in SMEs . To go on such a needed institution building measures approach towards SMEs to understand the problems of the mastery of knowledge to businesses, especially those related to knowledge management efforts.
IJRET : International Journal of Research in Engineering and Technology is an international peer reviewed, online journal published by eSAT Publishing House for the enhancement of research in various disciplines of Engineering and Technology. The aim and scope of the journal is to provide an academic medium and an important reference for the advancement and dissemination of research results that support high-level learning, teaching and research in the fields of Engineering and Technology. We bring together Scientists, Academician, Field Engineers, Scholars and Students of related fields of Engineering and Technology.
factors affecting enterprises' access to formal credit in can tho city, vietnamijtsrd
1. The study identifies factors that affect enterprises' access to formal credit in Can Tho City, Vietnam. A survey of 300 enterprises found that the manager's level of education, management experience, operation time, business size, fixed assets, and social capital influence access to formal credit.
2. Using binary logistic regression, all six factors were found to statistically significantly impact access to formal credit. Business size had the strongest effect, with larger businesses having greater access to formal credit.
3. The study concludes that formal credit accessibility for enterprises in Can Tho City is favorable. Enterprises can access multiple credit institutions and borrow meaningful amounts. The identified factors help explain differences in access.
Modelling turn away intention of information technology professionals in Bang...IJECEIAES
Despite, Bangladesh produces many IT graduates each year but only one tenth of total graduates contribute in IT development sector. In order to keep the contribution to economy through IT development, it is crucial for IT industry to know the factors that influence turn away of IT graduates. In this paper, building upon role stress theory, we develop a research model to explore the influence of workplace exhaustion and threat of professional obsolescence (TPO). Data were gathered from 185 IT professionals from 15 different IT companies through survey questionnaire. The structural equation modelling technique was used to test the paths. The results suggests that strong influence of TPO on turn-away intentions. Result also suggests significant roles of work overload, family-career conflict and control over career and workplace exhaustion on turn away intention. This paper contributes to the body of work dedicated to helping us better understand the turn away behaviour from the workplace exhaustion and TPO perspectives. From the viewpoint of practice, this research sheds light on some of the challenges that the IT industry might face when making strategy and policy to control turn away from IT profession in Bangladesh.
E Recruitment Process and Organizational Performance A Literature ReviewYogeshIJTSRD
This study examined E recruitment Process and Organizational Performance. The dimensions examined in E recruitment process include E application tracking, E interview, E Selection and E On boarding. Organizational performance was measured in terms of Employee performance, Operational performance, Economic performance and profitability. The aim and objectives of the paper was to determine the influence of E recruitment process and organizational performance by evaluating the influence of E tracking on employee performance, the influence of E interview on operational performance, the influence of E selection on economic performance, the influence of E on boarding on profitability. The study provided an empirical analysis on E recruitment process and Organizational performance. To this end, the paper revealed that E recruitment process is advantageous to organizations and contribute significantly towards the growth of an Organization as the study observed that candidate s recruited using E recruitment are competent and reliable which enhance organizational performance. Therefore the paper recommended that there should be adequate Information Technology in an Organization in other to utilize E recruitment process and the benefit attached to it. There should be adequately trained personnel that can conduct proper E recruitment. E recruitment process should be used to select productive employee s that would enhance organizational performance. Ngozi Dyke-Ebirika "E-Recruitment Process and Organizational Performance: A Literature Review" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-5 , August 2021, URL: https://www.ijtsrd.com/papers/ijtsrd45086.pdf Paper URL: https://www.ijtsrd.com/management/hrm-and-retail-business/45086/erecruitment-process-and-organizational-performance-a-literature-review/ngozi-dykeebirika
This study examines the impact of learning orientation dimensions on the relationship between information technology capability and the quality of management accounting information, with technological uncertainty as a moderating variable. The study found that commitment to learning, shared vision, and open-mindedness positively impact information technology capability. It also found that information technology capability positively impacts the quality of management accounting information. However, it did not find technological uncertainty to moderate the relationship between information technology capability and the quality of management accounting information. The study was limited by a lack of data connection between variables.
The Effect of Information Technology, User Technical Skills, Education and Tr...AJHSSR Journal
ABSTRACT: This study aims to determine the effect of information technology, user technical skills,
education and training on the performance of the accounting information system of the Village Credit Institution
(LPD in Indonesia).This research was conducted at LPD Tegallalang District. Determination of the sample
using nonprobability sampling method with purposive sampling technique and obtained a sample of 45 samples.
The data collection method is to use a survey method by distributing questionnaires. The analysis technique
used is multiple regression analysis techniques. The results of the analysis obtained indicate that information
technology, user technical skills, education and training have a positive and significant effect on accounting
information system performance.
KEYWORDS: accounting information system perfomance, information technology, user technical skills,
education and training
This document summarizes a study on enhancing graduates' employability skills in Malaysia. The study aims to identify important employability skills for Malaysian graduates, determine the priority of each skill from employers' perspectives, and analyze the gap between skills' perceived importance and employers' satisfaction with graduates' performance. The results show employers perceive graduates as weaker in important skills like communication, especially English proficiency, than the skills' level of importance. Using an importance-performance analysis, 13 skills were identified as important areas for improvement to increase employers' satisfaction.
This document summarizes a study on the recruitment and selection process of Sai Global Yarntex (India) Private Limited. It provides background on the importance of recruitment and selection for organizations. The objectives of the study were to analyze Sai Global Yarntex's recruitment and selection process and examine employee satisfaction. Primary data was collected through questionnaires with employees. Key findings include that most employees felt the process was good or satisfactory, and they were satisfied with recruitment procedures and selection. The recruitment process was found to be ethical and transparent. Suggestions for improvement included expanding recruitment methods and ensuring selection committees are qualified.
The document summarizes findings from case studies conducted at 8 Malaysian Polytechnics on their maintenance management practices. The case studies identified several common problems faced - poor maintenance planning, limited budgets, incompetent staff, and defects taking too long to repair. All 8 Polytechnics still used conventional, paper-based systems for maintenance management. While some implemented basic ICT like inventory databases and email for complaints, none had fully computerized maintenance management systems. The findings aim to help Polytechnics improve their practices to deliver higher quality facilities and safer, healthier environments for students.
Akshat Goyal's Case Study on DIMENSIONS IN KNOWLEDGE PROCESS OUTSOURCING (KPO)Akshat Goyal
1. Knowledge process outsourcing (KPO) has grown significantly in India but faces challenges of talent shortages and competition from other countries.
2. While KPO is expected to continue growing, Indian companies will need to manage talent shortages and competition from countries like China and the Philippines.
3. Advancing technologies could help knowledge management and allow KPO industries to better utilize talent across borders.
This document summarizes a study that examines the relationship between board diversity and earnings quality of firms listed on the Amman Stock Exchange from 2010 to 2019. The study measures board diversity based on gender, experience, age, and religion of board members. It finds that gender, experience, and age of board members significantly affect earnings quality, but religion does not. This suggests that more diverse boards in terms of these characteristics can enhance earnings quality. The study provides implications for Jordanian policymakers to promote more diverse boards to improve corporate governance of listed firms.
This document summarizes a research paper that investigated tax awareness and perceptions of tax education among business and non-business students in Indonesia. The research found that there was no significant difference in contextual or ethical tax awareness between the two groups of students. However, business students were more likely to believe that tax knowledge would be useful for their future and that tax education should be an important part of higher education. The results imply that business programs should evaluate how they teach topics related to taxation since their students' awareness levels were similar to non-business students who do not learn about taxes.
NARRATING THE INNOVATION OF TAIWAN'S CULTURE AND EDUCATION BUSINESS IN ENTREP...ijcsit
This document summarizes a study on the innovation and development of Taiwan's culture and education business. It discusses Taiwan's transition to a more open education market in the 1990s and the resulting boom and subsequent decline of cram schools. It then focuses on a case study of Taiwan Knowledge Bank (TKB), which successfully transformed from tutoring to digital learning. Through TKB's experiences, the study identifies eight key points for the sustainable development of culture and education businesses, including balancing innovation and risk, focusing on high-quality content, integrating core competencies, creating new business models through blended learning, establishing implementation systems, and overcoming the difficulties of starting and maintaining a business.
The Effectiveness of Virtual R&D Teams in SMEs: Experiences of Malaysian SMEsNader Ale Ebrahim
The number of small and medium enterprises (SMEs), especially those involved with research and development (R&D) programs and employed virtual teams to create the greatest competitive advantage from limited labor are increasing. Global and localized virtual R&D teams are believed to have high potential for the growth of SMEs. Due to the fast-growing complexity of new products coupled with new emerging opportunities of virtual teams, a collaborative approach is believed to be the future trend. This research explores the effectiveness of virtuality in SMEs’ virtual R&D teams. Online questionnaires were emailed to Malaysian manufacturing SMEs and 74 usable questionnaires were received, representing a 20.8 percent return rate. In order to avoid biases which may result from pre-suggested answers, a series of open-ended questions were retrieved from the experts. This study was focused on analyzing an open-ended question, whereby four main themes were extracted from the experts’ recommendations regarding the effectiveness of virtual teams for the growth and performance of SMEs. The findings of this study would be useful to product design managers of SMEs in order to realize the key advantages and significance of virtual R&D teams during the new product development (NPD) process. This in turn, leads to increased effectiveness in new product development's procedure.
Investigating the Influence of E-HRM Practices on Organizational Performance:...Dr. Amarjeet Singh
Electronic Human Resource Management (E-HRM) came into existence as a result of the evolution of new technology and it leads to eliminating the administrative burden on HR professionals. Financial institutions are the heart of the financial stability of the economy. Nowadays most financial institutions are widely adopting E-HRM practices in order to achieve sustainable competitive advantage. However, it has been observed that there is a lack of empirical studies regarding this phenomenon in the Sri Lankan context. The main contribution of this study is to enrich the knowledge and investigate the impact of E-HRM practices on organizational performance under the mediation role of organizational agility. Thus, the study focusses on to examine how E-HRM impacts organizational performance, and to determine the mediating role of organizational agility between E-HRM and OP. Questionnaires were distributed by using a convenience sampling method to collect primary data from 40 financial institutions in Sri Lanka. Data analysis was performed using Pearson correlation analysis, regression analysis, descriptive statistics, Baron and Kenny mediator analysis method, and Sobel test. Results of the analysis indicated that E-HRM practices significantly and positively impact organizational performance while organizational agility mediates the relationship between E-HRM practices and OP. Outcomes of this study provided implications like enhancing available literature, to understand the real impact of E-HRM on organizational performance to HR managers. This study also suggests some further research areas for future research.
Impact of education on innovation performance: evidence from Azerbaijan const...iosrjce
IOSR Journal of Business and Management (IOSR-JBM) is a double blind peer reviewed International Journal that provides rapid publication (within a month) of articles in all areas of business and managemant and its applications. The journal welcomes publications of high quality papers on theoretical developments and practical applications inbusiness and management. Original research papers, state-of-the-art reviews, and high quality technical notes are invited for publications.
Bilgi Yonetimi – İnternete Dayalı Önlisans ProgramıMehmet Emin Mutlu
M.E. Mutlu, "Bilgi Yonetimi – İnternete Dayalı Önlisans Programı", Süleyman Demirel Üniversitesi'nde düzenlenen "Uzaktan Eğitim Çalıştayı" etkinliğinde yapılan “Uzaktan Önlisans Programlarının Değerlendirilmesi “ panelindeki sunum, 29 Nisan 2005.
Qimarox patrocina el molino ‘De Hoop’ de HarderwijkQimarox
El documento anuncia que Qimarox patrocinará el molino histórico "De Hoop" en Harderwijk durante los próximos tres años. Qimarox fabrica componentes para sistemas de manejo de materiales como vallas de seguridad, transportadores verticales y módulos de paletización. El molino "De Hoop" es un monumento estatal que se reconstruyó después de un incendio y ahora es operado por voluntarios para preservar el patrimonio industrial holandés. Qimarox está orgulloso de su asociación con la
ICBEM2012: Knowledge Management for Small and Medium Enterprises to Win the C...Djadja Sardjana
Small medium enterprises (SMEs ) has been an active part in various improvements in the economy in a country. Globalization is an era that is inevitable. Today, all nations are competing to be the leader in the era of competition. One way is to create competitiveness through the implementation of Knowledge Management in SMEs . To go on such a needed institution building measures approach towards SMEs to understand the problems of the mastery of knowledge to businesses, especially those related to knowledge management efforts.
IJRET : International Journal of Research in Engineering and Technology is an international peer reviewed, online journal published by eSAT Publishing House for the enhancement of research in various disciplines of Engineering and Technology. The aim and scope of the journal is to provide an academic medium and an important reference for the advancement and dissemination of research results that support high-level learning, teaching and research in the fields of Engineering and Technology. We bring together Scientists, Academician, Field Engineers, Scholars and Students of related fields of Engineering and Technology.
factors affecting enterprises' access to formal credit in can tho city, vietnamijtsrd
1. The study identifies factors that affect enterprises' access to formal credit in Can Tho City, Vietnam. A survey of 300 enterprises found that the manager's level of education, management experience, operation time, business size, fixed assets, and social capital influence access to formal credit.
2. Using binary logistic regression, all six factors were found to statistically significantly impact access to formal credit. Business size had the strongest effect, with larger businesses having greater access to formal credit.
3. The study concludes that formal credit accessibility for enterprises in Can Tho City is favorable. Enterprises can access multiple credit institutions and borrow meaningful amounts. The identified factors help explain differences in access.
Modelling turn away intention of information technology professionals in Bang...IJECEIAES
Despite, Bangladesh produces many IT graduates each year but only one tenth of total graduates contribute in IT development sector. In order to keep the contribution to economy through IT development, it is crucial for IT industry to know the factors that influence turn away of IT graduates. In this paper, building upon role stress theory, we develop a research model to explore the influence of workplace exhaustion and threat of professional obsolescence (TPO). Data were gathered from 185 IT professionals from 15 different IT companies through survey questionnaire. The structural equation modelling technique was used to test the paths. The results suggests that strong influence of TPO on turn-away intentions. Result also suggests significant roles of work overload, family-career conflict and control over career and workplace exhaustion on turn away intention. This paper contributes to the body of work dedicated to helping us better understand the turn away behaviour from the workplace exhaustion and TPO perspectives. From the viewpoint of practice, this research sheds light on some of the challenges that the IT industry might face when making strategy and policy to control turn away from IT profession in Bangladesh.
E Recruitment Process and Organizational Performance A Literature ReviewYogeshIJTSRD
This study examined E recruitment Process and Organizational Performance. The dimensions examined in E recruitment process include E application tracking, E interview, E Selection and E On boarding. Organizational performance was measured in terms of Employee performance, Operational performance, Economic performance and profitability. The aim and objectives of the paper was to determine the influence of E recruitment process and organizational performance by evaluating the influence of E tracking on employee performance, the influence of E interview on operational performance, the influence of E selection on economic performance, the influence of E on boarding on profitability. The study provided an empirical analysis on E recruitment process and Organizational performance. To this end, the paper revealed that E recruitment process is advantageous to organizations and contribute significantly towards the growth of an Organization as the study observed that candidate s recruited using E recruitment are competent and reliable which enhance organizational performance. Therefore the paper recommended that there should be adequate Information Technology in an Organization in other to utilize E recruitment process and the benefit attached to it. There should be adequately trained personnel that can conduct proper E recruitment. E recruitment process should be used to select productive employee s that would enhance organizational performance. Ngozi Dyke-Ebirika "E-Recruitment Process and Organizational Performance: A Literature Review" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-5 , August 2021, URL: https://www.ijtsrd.com/papers/ijtsrd45086.pdf Paper URL: https://www.ijtsrd.com/management/hrm-and-retail-business/45086/erecruitment-process-and-organizational-performance-a-literature-review/ngozi-dykeebirika
This study examines the impact of learning orientation dimensions on the relationship between information technology capability and the quality of management accounting information, with technological uncertainty as a moderating variable. The study found that commitment to learning, shared vision, and open-mindedness positively impact information technology capability. It also found that information technology capability positively impacts the quality of management accounting information. However, it did not find technological uncertainty to moderate the relationship between information technology capability and the quality of management accounting information. The study was limited by a lack of data connection between variables.
The Effect of Information Technology, User Technical Skills, Education and Tr...AJHSSR Journal
ABSTRACT: This study aims to determine the effect of information technology, user technical skills,
education and training on the performance of the accounting information system of the Village Credit Institution
(LPD in Indonesia).This research was conducted at LPD Tegallalang District. Determination of the sample
using nonprobability sampling method with purposive sampling technique and obtained a sample of 45 samples.
The data collection method is to use a survey method by distributing questionnaires. The analysis technique
used is multiple regression analysis techniques. The results of the analysis obtained indicate that information
technology, user technical skills, education and training have a positive and significant effect on accounting
information system performance.
KEYWORDS: accounting information system perfomance, information technology, user technical skills,
education and training
This document summarizes a study on enhancing graduates' employability skills in Malaysia. The study aims to identify important employability skills for Malaysian graduates, determine the priority of each skill from employers' perspectives, and analyze the gap between skills' perceived importance and employers' satisfaction with graduates' performance. The results show employers perceive graduates as weaker in important skills like communication, especially English proficiency, than the skills' level of importance. Using an importance-performance analysis, 13 skills were identified as important areas for improvement to increase employers' satisfaction.
This document summarizes a study on the recruitment and selection process of Sai Global Yarntex (India) Private Limited. It provides background on the importance of recruitment and selection for organizations. The objectives of the study were to analyze Sai Global Yarntex's recruitment and selection process and examine employee satisfaction. Primary data was collected through questionnaires with employees. Key findings include that most employees felt the process was good or satisfactory, and they were satisfied with recruitment procedures and selection. The recruitment process was found to be ethical and transparent. Suggestions for improvement included expanding recruitment methods and ensuring selection committees are qualified.
The document summarizes findings from case studies conducted at 8 Malaysian Polytechnics on their maintenance management practices. The case studies identified several common problems faced - poor maintenance planning, limited budgets, incompetent staff, and defects taking too long to repair. All 8 Polytechnics still used conventional, paper-based systems for maintenance management. While some implemented basic ICT like inventory databases and email for complaints, none had fully computerized maintenance management systems. The findings aim to help Polytechnics improve their practices to deliver higher quality facilities and safer, healthier environments for students.
Akshat Goyal's Case Study on DIMENSIONS IN KNOWLEDGE PROCESS OUTSOURCING (KPO)Akshat Goyal
1. Knowledge process outsourcing (KPO) has grown significantly in India but faces challenges of talent shortages and competition from other countries.
2. While KPO is expected to continue growing, Indian companies will need to manage talent shortages and competition from countries like China and the Philippines.
3. Advancing technologies could help knowledge management and allow KPO industries to better utilize talent across borders.
This document summarizes a study that examines the relationship between board diversity and earnings quality of firms listed on the Amman Stock Exchange from 2010 to 2019. The study measures board diversity based on gender, experience, age, and religion of board members. It finds that gender, experience, and age of board members significantly affect earnings quality, but religion does not. This suggests that more diverse boards in terms of these characteristics can enhance earnings quality. The study provides implications for Jordanian policymakers to promote more diverse boards to improve corporate governance of listed firms.
This document summarizes a research paper that investigated tax awareness and perceptions of tax education among business and non-business students in Indonesia. The research found that there was no significant difference in contextual or ethical tax awareness between the two groups of students. However, business students were more likely to believe that tax knowledge would be useful for their future and that tax education should be an important part of higher education. The results imply that business programs should evaluate how they teach topics related to taxation since their students' awareness levels were similar to non-business students who do not learn about taxes.
NARRATING THE INNOVATION OF TAIWAN'S CULTURE AND EDUCATION BUSINESS IN ENTREP...ijcsit
This document summarizes a study on the innovation and development of Taiwan's culture and education business. It discusses Taiwan's transition to a more open education market in the 1990s and the resulting boom and subsequent decline of cram schools. It then focuses on a case study of Taiwan Knowledge Bank (TKB), which successfully transformed from tutoring to digital learning. Through TKB's experiences, the study identifies eight key points for the sustainable development of culture and education businesses, including balancing innovation and risk, focusing on high-quality content, integrating core competencies, creating new business models through blended learning, establishing implementation systems, and overcoming the difficulties of starting and maintaining a business.
The Effectiveness of Virtual R&D Teams in SMEs: Experiences of Malaysian SMEsNader Ale Ebrahim
The number of small and medium enterprises (SMEs), especially those involved with research and development (R&D) programs and employed virtual teams to create the greatest competitive advantage from limited labor are increasing. Global and localized virtual R&D teams are believed to have high potential for the growth of SMEs. Due to the fast-growing complexity of new products coupled with new emerging opportunities of virtual teams, a collaborative approach is believed to be the future trend. This research explores the effectiveness of virtuality in SMEs’ virtual R&D teams. Online questionnaires were emailed to Malaysian manufacturing SMEs and 74 usable questionnaires were received, representing a 20.8 percent return rate. In order to avoid biases which may result from pre-suggested answers, a series of open-ended questions were retrieved from the experts. This study was focused on analyzing an open-ended question, whereby four main themes were extracted from the experts’ recommendations regarding the effectiveness of virtual teams for the growth and performance of SMEs. The findings of this study would be useful to product design managers of SMEs in order to realize the key advantages and significance of virtual R&D teams during the new product development (NPD) process. This in turn, leads to increased effectiveness in new product development's procedure.
Investigating the Influence of E-HRM Practices on Organizational Performance:...Dr. Amarjeet Singh
Electronic Human Resource Management (E-HRM) came into existence as a result of the evolution of new technology and it leads to eliminating the administrative burden on HR professionals. Financial institutions are the heart of the financial stability of the economy. Nowadays most financial institutions are widely adopting E-HRM practices in order to achieve sustainable competitive advantage. However, it has been observed that there is a lack of empirical studies regarding this phenomenon in the Sri Lankan context. The main contribution of this study is to enrich the knowledge and investigate the impact of E-HRM practices on organizational performance under the mediation role of organizational agility. Thus, the study focusses on to examine how E-HRM impacts organizational performance, and to determine the mediating role of organizational agility between E-HRM and OP. Questionnaires were distributed by using a convenience sampling method to collect primary data from 40 financial institutions in Sri Lanka. Data analysis was performed using Pearson correlation analysis, regression analysis, descriptive statistics, Baron and Kenny mediator analysis method, and Sobel test. Results of the analysis indicated that E-HRM practices significantly and positively impact organizational performance while organizational agility mediates the relationship between E-HRM practices and OP. Outcomes of this study provided implications like enhancing available literature, to understand the real impact of E-HRM on organizational performance to HR managers. This study also suggests some further research areas for future research.
Impact of education on innovation performance: evidence from Azerbaijan const...iosrjce
IOSR Journal of Business and Management (IOSR-JBM) is a double blind peer reviewed International Journal that provides rapid publication (within a month) of articles in all areas of business and managemant and its applications. The journal welcomes publications of high quality papers on theoretical developments and practical applications inbusiness and management. Original research papers, state-of-the-art reviews, and high quality technical notes are invited for publications.
Bilgi Yonetimi – İnternete Dayalı Önlisans ProgramıMehmet Emin Mutlu
M.E. Mutlu, "Bilgi Yonetimi – İnternete Dayalı Önlisans Programı", Süleyman Demirel Üniversitesi'nde düzenlenen "Uzaktan Eğitim Çalıştayı" etkinliğinde yapılan “Uzaktan Önlisans Programlarının Değerlendirilmesi “ panelindeki sunum, 29 Nisan 2005.
Qimarox patrocina el molino ‘De Hoop’ de HarderwijkQimarox
El documento anuncia que Qimarox patrocinará el molino histórico "De Hoop" en Harderwijk durante los próximos tres años. Qimarox fabrica componentes para sistemas de manejo de materiales como vallas de seguridad, transportadores verticales y módulos de paletización. El molino "De Hoop" es un monumento estatal que se reconstruyó después de un incendio y ahora es operado por voluntarios para preservar el patrimonio industrial holandés. Qimarox está orgulloso de su asociación con la
Bilginin doğru kullanılması ile işletmeler için büyük bir itici güç sağladığını 1990'ların başında vurgulayan Nonaka ve Takeuchi'nin başlattığı çalışmalardan, bugüne dek yapılan araştırlamaları derlediğim Bilgi, Bilgi Yönetimi ve Bilgi Yönetimi Modellerini konu alan sunumum.
This document discusses knowledge management in public and private higher education organizations in India. It aims to understand the dimensions of knowledge management and how they differ between public and private sectors. The document provides an extensive literature review on knowledge management, including definitions, types of knowledge, knowledge infrastructure capabilities like organizational culture, structure, and information technology. It also reviews past studies on knowledge management implementation in universities around the world.
The document provides an introduction to a study exploring the contribution of human resource management to knowledge management at Zimbabwe National Water Authority (ZINWA). It discusses the background and importance of knowledge management. It establishes the research problem, objectives, and questions. The significance of the study is outlined for the organization, researcher, and human resource practitioners. Limitations and key terms are defined.
Identification and Ranking of Factors in Successful Implementation of Knowled...IOSRJBM
Many organizations focus on knowledge management and make huge investments in information technology. The purpose of this study was to identify and rank the driving factors in successful implementation of knowledge management in EghtesadNovin (EN) Bank of Iran using the AHP technique. 128 employees of the EN Bank participated in the study. Data were collectedusing a researcher-made questionnaire with a Cronbach’s alpha of 0.873. AHP was used in Expert Choice to rank knowledge management success factors. The results indicated that strategy, senior management support, human resource management, organizational infrastructure, culture, incentives, administrative processes, and employee involvement were respectively the most important factors in successful implementation of knowledge management in EN Bank.
The document discusses a diversity certificate program that the author has enrolled in. It notes that initially the author was unsure about joining due to their busy schedule, but after learning more about the benefits and opportunities provided by the program, they decided it would be a great opportunity. The program allows flexibility so the author can complete it while still graduating on schedule. No other details are provided about the specific requirements or content of the diversity certificate program.
The influence of information technology capability, organizational learning, ...Alexander Decker
This document reports on a study that examined the influence of information technology capability, organizational learning, and knowledge management capability on organizational performance in banking branches in Southern Kalimantan Province, Indonesia. The study hypothesized that information technology capability positively impacts organizational learning, knowledge management capability, and organizational performance. It also hypothesized that organizational learning positively impacts knowledge management capability and organizational performance. Survey data were collected from 69 banking branches and analyzed using partial least squares. The results supported most of the hypotheses, finding significant positive relationships between the variables except for the relationship between organizational learning and knowledge management capability.
Knowledge management in universities in uganda a social perspectiveAlexander Decker
1) The document discusses knowledge management in universities in Uganda and its impact on transforming society. It assessed the relationship between knowledge management and society transformation in two private Ugandan universities.
2) The study found an average negative relationship between knowledge management and society transformation, indicating universities are not effectively applying knowledge to solve societal problems.
3) The author recommends universities strengthen knowledge sharing between students, faculty, and other institutions to better acquaint graduates with problem solving approaches that can transform society.
The role of intellectual capital in promoting knowledge management initiativesMansour Esmaeil Zaei
This document summarizes a research paper that investigates the role of intellectual capital in promoting successful knowledge management initiatives. It reviews literature on intellectual capital and knowledge management. The paper develops a conceptual model showing that intellectual capital (including human, structural, and customer capital) has a direct positive effect on knowledge management processes (creation, retention, transfer, and application of knowledge). The paper tests this model through a survey of companies in Iran's energy sector. The results from structural equation modeling support the hypotheses that intellectual capital positively impacts successful knowledge management initiatives.
Prioritizing the Effecting Factors in Organisational Structure of the Iranian...inventionjournals
The purpose of this paper is to identify and investigate the relevant factors in organisational structure of the Iranian southern ports which are located at Khuzestan state such as Abadan, Khorramshahr and Imam Khomeini port. It should be noted that two stages have been carried out in terms of the required infrastructure for implementation of knowledge management. In the first stage by analyzing the research data from the questionnaire and by using the single-sample t-test the situation of the above mentioned ports in terms of the required infrastructure of knowledge management has been reviewed and the hypotheses were tested. To capitalize on knowledge management, an organization must be swift in balancing its knowledge management activities. The results of these research shows that the condition of the ports is not suitable in respect of the infrastructure to implement the knowledge management. In the second stage, by using the grey relational analysis the ports have been evaluated by considering the five effecting factors such as information technology, organisational culture, organisational structure, human resources and change management. By referring to the port grey relational factors the following ranking in organisational structure of knowledge management has been achieved for the ports: Imam Khomeini port as first rank, Khorramshahr port as second rank and finally Abadan port as third rank in this research.
A University Business School As An Entrepreneurial Ecosystem HubKarla Adamson
This article assesses the progress of a business school in a small Caribbean country toward establishing itself as a hub within a university-based entrepreneurial ecosystem. The key components of an entrepreneurial ecosystem examined include entrepreneurial universities with education, research, and economic development missions; entrepreneurship education; university business incubators; and collaboration among universities, industry, government, and civil society. Through a review of literature and an insider action research study of the business school, the article analyzes the requirements for developing successful entrepreneurial ecosystems and evaluates the business school's trajectory in building an embryonic entrepreneurial ecosystem centered around its operations. The overall aim is to stimulate economic development and innovative new ventures through strong collaboration among stakeholders within the quadruple helix
Can Technological, Organizational and Individual Antecedents Together Optimiz...Dr. Amarjeet Singh
Faculty members’ are the intellectual leader for
developing societies. It is believed that the new knowledge
is created and transferred to the people in the Universities.
Although, relatively still an infancy field of research,
studies in Knowledge Management (KM) and Knowledge
Sharing (KS) continue to be on the boost. Knowledge
Sharing and Innovation are also whispered to be interrelated and could influence organizational performance.
Studies show that individual’s knowledge does not renovate
simply into institutional knowledge even with the use of
knowledge depository. Furthermore, it is also believed that
Information and Communication Technology (ICT) can
enhance knowledge sharing with the integration of
individual behaviour and diverse organizational factors. As
a comparatively new field of research, studies on
knowledge sharing based on Information Systems (IS) in
developed countries is also on the increase. Unfortunately,
knowledge sharing research in the higher academic
institutions in developing countries were mostly found to be
given trivial considerations. Therefore, the aim of this
study is to investigate whether the technological,
organizational and individual factors together can help
increase Knowledge Sharing in HEIs and contribute it in
augmenting organizational performance in developing
countries. The methodology of this study was
subjective/argumentative i.e., idea generation in
Information Systems (IS). The findings of the study reveal
that utilizing the technological, organizational and
individual antecedents together for organizational
knowledge sharing can augment overall organizational
performance. The study explored the antecedents that
increased innovation in organizations. These were the
individual intention, attitude, self-efficacy for training and
development, subjective norm, organizational trust,
leadership, organizational rewards, organizational culture,
social network, and use of ICT. It also reveals that KS
could be increased in the organizations utilizing selecting
and initiating proper antecedents for practicing KS. We
desire to extend this study to further an empirical
investigation on the same issue to validate the research
results.
A comparative analysis of knowledge management in banking sector an empirica...Alexander Decker
This document discusses knowledge management in the banking sector. It identifies four key components of effective knowledge management: leadership, organizational culture, measurement of results, and information technologies. The document provides details on each component and their importance for knowledge creation and sharing within organizations. The purpose of the study is to examine these components of knowledge management in banks and determine if there are differences between private and state-owned banks in their knowledge management practices.
Organizations worldwide are showing increasing interest in knowledge management practices to address the contemporary challenges of today’s digital age. Knowledge is becoming a critical core asset to sustain competitive advantage and as a vehicle for continuous improvement and innovation. However, most of the developments in the knowledge management field are driven by international organizations or private commercial companies. Considering the impact of knowledge management practices, government organizations have the potential for significant improvements in performance, transformation, and the development of a more responsive citizen-centric government.
This article has two objectives: The first is to provide an overview of knowledge management and highlight the importance of this field of practice, and the second is to provide a case study of the successful implementation of knowledge management in a federal government organization in the United Arab Emirates. This article outlines the adopted approach and framework and elaborates on each of the implemented components. The presented case study and lessons learned are benchmarks for best practices and contribute to the existing experimental cases. This, in turn, should help organizations and researchers to better understand how public sector government organizations are perceiving and practicing knowledge management, which should enable them to reflect and propose improvements.
Promoting employee loyalty through organisational learning A study of selecte...iosrjce
This document summarizes a study that examined the influence of organizational learning on employee loyalty in selected hospitality firms in Port Harcourt, Nigeria. The study collected data from 122 employees across 50 hotels. Statistical analysis found that workers' loyalty, including emotional, continued, and moral loyalty, is strongly associated with organizational learning processes like awareness, intellectual cultivation, and communication. The study concluded that organizational learning improves employee loyalty. It recommended that organizations improve learning capacity through knowledge sharing to ensure effective loyalty.
Strategic impact of knowledge management and organizational learning on the p...Alexander Decker
This document summarizes a study that investigated the impact of knowledge management and organizational learning on the perceived performance of selected banks in Oyo State, Nigeria. The study aimed to determine the relationship between variables like knowledge acquisition, distribution, and interpretation, as well as organizational learning strategies, on bank performance. It developed four hypotheses to test these relationships and predict performance. The study found that knowledge management and organizational learning variables positively impacted bank performance. It concluded that banks need to effectively manage knowledge and embrace learning to improve performance and gain competitive advantage.
Are private universities ready for implementation of knowledge management in ...Alexander Decker
This document analyzes the readiness of Islamic Azad University of Neyshabur in Iran to implement a knowledge management system. It examines the university's status in three key areas: organizational culture, organizational structure, and technical infrastructure. A survey was conducted of faculty members to assess the current state of each area and determine which is most important. The findings showed the university has an average readiness across the three areas. An analysis also indicated that organizational culture is the most important element for knowledge management implementation.
Kiziloglu - 2015 - The effect of organizational learning on firm innovation c...Rudi Salam
This document summarizes a research study that investigated the relationship between organizational learning capability and innovation in Turkish banking sector. The study collected survey data from 272 employees in public banks operating in Denizli, Turkey. It found a positive relationship between organizational learning capability and innovation attitudes/activities. Specifically, the dimensions of "commitment to learn", "shared vision", and "knowledge sharing" were positively related to innovation, but "open-mindedness" was not. The results provide insights into how organizational learning can impact innovation in banks and contribute to literature on this topic.
THE IMPACT OF KNOWLEDGE MANAGEMENT ON ACHIEVING INSTITUTIONAL EXCELLENCE: THE...IJDKP
This study aims to examine the impact of knowledge management on institutionalexcellence in the General Coordinator of the Governorates in the Kingdom of Bahrain. The researchersutilized a combined measure of the four-dimensional knowledge management standards (knowledge generation, knowledge storage, knowledge sharing, and application of knowledge) and the measurement of institutional excellence (culture of excellence, leadership excellence and human skills) to achieve the aim of the study.
The study used a questionnaire survey to collect data and distribute 162 questionnaires which were selected randomly. A regression analysis was utilized to analyze the collected data. Results reveal that the most significant dimensions of knowledge management in relation to institutional excellence were the application of knowledge (0.781), knowledge generation (0.684), while human skills is the most important element of institutional excellence in relation to knowledge management. Further, the knowledge storage was the most significant knowledge management component with an average of 3.655.
Findings reveals that Knowledge collection and storage is conducted at a very advanced level in Bahrain. Bahrain utilizes an extensive database on its population and actively collects and stores data at all levels. For instance, the ID that is carried by all residents in Bahrain (CPR) has all the relevant data on the holder and is updated regularly. Also, the use of e-banking and marketing is widely used by the government, business organizations, NGOs and the vast majority of residences in Bahrain.
Organizational Effectiveness of Naval State University: Proposed Institutiona...Dr. Amarjeet Singh
This research sought to study the organizational
effectiveness of Naval State University (NSU), Biliran,
Philippines. It was intended to answer the organizational
effectiveness of the delivery of service by the present
academic organizational set-up in terms of: Instruction,
Research, and Community Extension. The study used the
descriptive survey method through the aid of focus group
discussion and researcher-made guided questions as the
main instrument for data collection. There were items in
the instrument that were patterned from the accreditation
activities by the Accrediting Agency of Chartered Colleges
and Universities in the Philippines (AACUP). The
researcher tapped a third party who was an expert in
conducting focus group discussions. The expert researcher
who conducted the FGD was not connected with the Naval
State University to avoid any biases. The activity of FGD
was recorded with the consent of the key informants. The
key informants were the key officials of the university. And
they come up with only one answer in each item or
indicator. The data were recorded according to the
frequencies and corresponding percentage. After analyzing
and interpreting the processed data, the Organizational
Effectiveness of NSU in the areas of: Instruction, Research
and Community Extension were rated as very effective. But
some indicators were identified for needed improvements.
And the institutional capacity building as designed in the
study should be implemented accordingly.
Impact of knowledge management processes on organizational performanceAlexander Decker
This document discusses a study on the impact of knowledge management processes on organizational performance at the Institute of Technical Learning in Iraq. It conducted a survey of 33 department chairs to examine the relationship between knowledge management processes (knowledge generation, storage, publication, and application) and dimensions of organizational performance (personal behavior, scientific performance, social responsibility, and job relations). The study found significant correlations between knowledge management processes and organizational performance indicators. It concluded that knowledge management operations have a significant impact on organizational performance and recommended that research and development units be established in the colleges to generate new knowledge and enhance performance.
Barriers to the Implementation of Knowledge Management in Iranian Institutions drboon
Knowledge management in Iranian institutions is almost a new subject. Unfortunately this concept in Iranian institutions has grown slowly and as a result, it has reached to the point where a significant number of institutions never have used it and it caused their inefficiency and ineffectiveness. This article tries to find the root barriers to the implementation of knowledge management in Iranian institutions. To this end, the process of knowledge management through process approach was analyzed and then the main barriers and difficulties were identified. Then through information obtained from 114 selected Iranian institutions, to improve their systems, some proper recommendations were suggested.
Abnormalities of hormones and inflammatory cytokines in women affected with p...Alexander Decker
Women with polycystic ovary syndrome (PCOS) have elevated levels of hormones like luteinizing hormone and testosterone, as well as higher levels of insulin and insulin resistance compared to healthy women. They also have increased levels of inflammatory markers like C-reactive protein, interleukin-6, and leptin. This study found these abnormalities in the hormones and inflammatory cytokines of women with PCOS ages 23-40, indicating that hormone imbalances associated with insulin resistance and elevated inflammatory markers may worsen infertility in women with PCOS.
A usability evaluation framework for b2 c e commerce websitesAlexander Decker
This document presents a framework for evaluating the usability of B2C e-commerce websites. It involves user testing methods like usability testing and interviews to identify usability problems in areas like navigation, design, purchasing processes, and customer service. The framework specifies goals for the evaluation, determines which website aspects to evaluate, and identifies target users. It then describes collecting data through user testing and analyzing the results to identify usability problems and suggest improvements.
A universal model for managing the marketing executives in nigerian banksAlexander Decker
This document discusses a study that aimed to synthesize motivation theories into a universal model for managing marketing executives in Nigerian banks. The study was guided by Maslow and McGregor's theories. A sample of 303 marketing executives was used. The results showed that managers will be most effective at motivating marketing executives if they consider individual needs and create challenging but attainable goals. The emerged model suggests managers should provide job satisfaction by tailoring assignments to abilities and monitoring performance with feedback. This addresses confusion faced by Nigerian bank managers in determining effective motivation strategies.
A unique common fixed point theorems in generalized dAlexander Decker
This document presents definitions and properties related to generalized D*-metric spaces and establishes some common fixed point theorems for contractive type mappings in these spaces. It begins by introducing D*-metric spaces and generalized D*-metric spaces, defines concepts like convergence and Cauchy sequences. It presents lemmas showing the uniqueness of limits in these spaces and the equivalence of different definitions of convergence. The goal of the paper is then stated as obtaining a unique common fixed point theorem for generalized D*-metric spaces.
A trends of salmonella and antibiotic resistanceAlexander Decker
This document provides a review of trends in Salmonella and antibiotic resistance. It begins with an introduction to Salmonella as a facultative anaerobe that causes nontyphoidal salmonellosis. The emergence of antimicrobial-resistant Salmonella is then discussed. The document proceeds to cover the historical perspective and classification of Salmonella, definitions of antimicrobials and antibiotic resistance, and mechanisms of antibiotic resistance in Salmonella including modification or destruction of antimicrobial agents, efflux pumps, modification of antibiotic targets, and decreased membrane permeability. Specific resistance mechanisms are discussed for several classes of antimicrobials.
A transformational generative approach towards understanding al-istifhamAlexander Decker
This document discusses a transformational-generative approach to understanding Al-Istifham, which refers to interrogative sentences in Arabic. It begins with an introduction to the origin and development of Arabic grammar. The paper then explains the theoretical framework of transformational-generative grammar that is used. Basic linguistic concepts and terms related to Arabic grammar are defined. The document analyzes how interrogative sentences in Arabic can be derived and transformed via tools from transformational-generative grammar, categorizing Al-Istifham into linguistic and literary questions.
A time series analysis of the determinants of savings in namibiaAlexander Decker
This document summarizes a study on the determinants of savings in Namibia from 1991 to 2012. It reviews previous literature on savings determinants in developing countries. The study uses time series analysis including unit root tests, cointegration, and error correction models to analyze the relationship between savings and variables like income, inflation, population growth, deposit rates, and financial deepening in Namibia. The results found inflation and income have a positive impact on savings, while population growth negatively impacts savings. Deposit rates and financial deepening were found to have no significant impact. The study reinforces previous work and emphasizes the importance of improving income levels to achieve higher savings rates in Namibia.
A therapy for physical and mental fitness of school childrenAlexander Decker
This document summarizes a study on the importance of exercise in maintaining physical and mental fitness for school children. It discusses how physical and mental fitness are developed through participation in regular physical exercises and cannot be achieved solely through classroom learning. The document outlines different types and components of fitness and argues that developing fitness should be a key objective of education systems. It recommends that schools ensure pupils engage in graded physical activities and exercises to support their overall development.
A theory of efficiency for managing the marketing executives in nigerian banksAlexander Decker
This document summarizes a study examining efficiency in managing marketing executives in Nigerian banks. The study was examined through the lenses of Kaizen theory (continuous improvement) and efficiency theory. A survey of 303 marketing executives from Nigerian banks found that management plays a key role in identifying and implementing efficiency improvements. The document recommends adopting a "3H grand strategy" to improve the heads, hearts, and hands of management and marketing executives by enhancing their knowledge, attitudes, and tools.
This document discusses evaluating the link budget for effective 900MHz GSM communication. It describes the basic parameters needed for a high-level link budget calculation, including transmitter power, antenna gains, path loss, and propagation models. Common propagation models for 900MHz that are described include Okumura model for urban areas and Hata model for urban, suburban, and open areas. Rain attenuation is also incorporated using the updated ITU model to improve communication during rainfall.
A synthetic review of contraceptive supplies in punjabAlexander Decker
This document discusses contraceptive use in Punjab, Pakistan. It begins by providing background on the benefits of family planning and contraceptive use for maternal and child health. It then analyzes contraceptive commodity data from Punjab, finding that use is still low despite efforts to improve access. The document concludes by emphasizing the need for strategies to bridge gaps and meet the unmet need for effective and affordable contraceptive methods and supplies in Punjab in order to improve health outcomes.
A synthesis of taylor’s and fayol’s management approaches for managing market...Alexander Decker
1) The document discusses synthesizing Taylor's scientific management approach and Fayol's process management approach to identify an effective way to manage marketing executives in Nigerian banks.
2) It reviews Taylor's emphasis on efficiency and breaking tasks into small parts, and Fayol's focus on developing general management principles.
3) The study administered a survey to 303 marketing executives in Nigerian banks to test if combining elements of Taylor and Fayol's approaches would help manage their performance through clear roles, accountability, and motivation. Statistical analysis supported combining the two approaches.
A survey paper on sequence pattern mining with incrementalAlexander Decker
This document summarizes four algorithms for sequential pattern mining: GSP, ISM, FreeSpan, and PrefixSpan. GSP is an Apriori-based algorithm that incorporates time constraints. ISM extends SPADE to incrementally update patterns after database changes. FreeSpan uses frequent items to recursively project databases and grow subsequences. PrefixSpan also uses projection but claims to not require candidate generation. It recursively projects databases based on short prefix patterns. The document concludes by stating the goal was to find an efficient scheme for extracting sequential patterns from transactional datasets.
A survey on live virtual machine migrations and its techniquesAlexander Decker
This document summarizes several techniques for live virtual machine migration in cloud computing. It discusses works that have proposed affinity-aware migration models to improve resource utilization, energy efficient migration approaches using storage migration and live VM migration, and a dynamic consolidation technique using migration control to avoid unnecessary migrations. The document also summarizes works that have designed methods to minimize migration downtime and network traffic, proposed a resource reservation framework for efficient migration of multiple VMs, and addressed real-time issues in live migration. Finally, it provides a table summarizing the techniques, tools used, and potential future work or gaps identified for each discussed work.
A survey on data mining and analysis in hadoop and mongo dbAlexander Decker
This document discusses data mining of big data using Hadoop and MongoDB. It provides an overview of Hadoop and MongoDB and their uses in big data analysis. Specifically, it proposes using Hadoop for distributed processing and MongoDB for data storage and input. The document reviews several related works that discuss big data analysis using these tools, as well as their capabilities for scalable data storage and mining. It aims to improve computational time and fault tolerance for big data analysis by mining data stored in Hadoop using MongoDB and MapReduce.
1. The document discusses several challenges for integrating media with cloud computing including media content convergence, scalability and expandability, finding appropriate applications, and reliability.
2. Media content convergence challenges include dealing with the heterogeneity of media types, services, networks, devices, and quality of service requirements as well as integrating technologies used by media providers and consumers.
3. Scalability and expandability challenges involve adapting to the increasing volume of media content and being able to support new media formats and outlets over time.
This document surveys trust architectures that leverage provenance in wireless sensor networks. It begins with background on provenance, which refers to the documented history or derivation of data. Provenance can be used to assess trust by providing metadata about how data was processed. The document then discusses challenges for using provenance to establish trust in wireless sensor networks, which have constraints on energy and computation. Finally, it provides background on trust, which is the subjective probability that a node will behave dependably. Trust architectures need to be lightweight to account for the constraints of wireless sensor networks.
This document discusses private equity investments in Kenya. It provides background on private equity and discusses trends in various regions. The objectives of the study discussed are to establish the extent of private equity adoption in Kenya, identify common forms of private equity utilized, and determine typical exit strategies. Private equity can involve venture capital, leveraged buyouts, or mezzanine financing. Exits allow recycling of capital into new opportunities. The document provides context on private equity globally and in developing markets like Africa to frame the goals of the study.
This document discusses a study that analyzes the financial health of the Indian logistics industry from 2005-2012 using Altman's Z-score model. The study finds that the average Z-score for selected logistics firms was in the healthy to very healthy range during the study period. The average Z-score increased from 2006 to 2010 when the Indian economy was hit by the global recession, indicating the overall performance of the Indian logistics industry was good. The document reviews previous literature on measuring financial performance and distress using ratios and Z-scores, and outlines the objectives and methodology used in the current study.
How to Manage Your Lost Opportunities in Odoo 17 CRMCeline George
Odoo 17 CRM allows us to track why we lose sales opportunities with "Lost Reasons." This helps analyze our sales process and identify areas for improvement. Here's how to configure lost reasons in Odoo 17 CRM
Chapter wise All Notes of First year Basic Civil Engineering.pptxDenish Jangid
Chapter wise All Notes of First year Basic Civil Engineering
Syllabus
Chapter-1
Introduction to objective, scope and outcome the subject
Chapter 2
Introduction: Scope and Specialization of Civil Engineering, Role of civil Engineer in Society, Impact of infrastructural development on economy of country.
Chapter 3
Surveying: Object Principles & Types of Surveying; Site Plans, Plans & Maps; Scales & Unit of different Measurements.
Linear Measurements: Instruments used. Linear Measurement by Tape, Ranging out Survey Lines and overcoming Obstructions; Measurements on sloping ground; Tape corrections, conventional symbols. Angular Measurements: Instruments used; Introduction to Compass Surveying, Bearings and Longitude & Latitude of a Line, Introduction to total station.
Levelling: Instrument used Object of levelling, Methods of levelling in brief, and Contour maps.
Chapter 4
Buildings: Selection of site for Buildings, Layout of Building Plan, Types of buildings, Plinth area, carpet area, floor space index, Introduction to building byelaws, concept of sun light & ventilation. Components of Buildings & their functions, Basic concept of R.C.C., Introduction to types of foundation
Chapter 5
Transportation: Introduction to Transportation Engineering; Traffic and Road Safety: Types and Characteristics of Various Modes of Transportation; Various Road Traffic Signs, Causes of Accidents and Road Safety Measures.
Chapter 6
Environmental Engineering: Environmental Pollution, Environmental Acts and Regulations, Functional Concepts of Ecology, Basics of Species, Biodiversity, Ecosystem, Hydrological Cycle; Chemical Cycles: Carbon, Nitrogen & Phosphorus; Energy Flow in Ecosystems.
Water Pollution: Water Quality standards, Introduction to Treatment & Disposal of Waste Water. Reuse and Saving of Water, Rain Water Harvesting. Solid Waste Management: Classification of Solid Waste, Collection, Transportation and Disposal of Solid. Recycling of Solid Waste: Energy Recovery, Sanitary Landfill, On-Site Sanitation. Air & Noise Pollution: Primary and Secondary air pollutants, Harmful effects of Air Pollution, Control of Air Pollution. . Noise Pollution Harmful Effects of noise pollution, control of noise pollution, Global warming & Climate Change, Ozone depletion, Greenhouse effect
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Learning Organization and Intellectual Capital: An Empirical
Study of Jordanian Banks
Marwan M. Al-Nsour
Management Department, Faculty of Planning and Management
Al-Balqa Applied University, Assalt- Jordan
E-mail: marwan_alnsour@yahoo.com.
Ghazi A. Al-Weshah
Management Department, Faculty of Planning and Management
Al-Balqa Applied University, Assalt- Jordan
E-mail: weshah120@yahoo.com.
Received: October 22, 2011
Accepted: October 29, 2011
Published:November 4, 2011
Abstract
The purpose of this paper is to investigate empirically the relation between the learning organization and
intellectual capita Jordanian banking industry. The intellectual capital is measured by three dimensions,
namely, human capital, structural capital, and customer capital. 86 Questionnaires are sent to managers and
executives in Jordanian banks headquarters using convenience sample, however, 66 questionnaires were
returned and the response rate is 77%. Quantitative approach is employed to test the proposed research
hypotheses; correlation analysis and regression analysis are conducted. The results support the hypothesis
that learning organization has a positive impact on banks intellectual capital. The results extend the
understanding of the role of organizational learning in creating intellectual capital and building sustainable
advantages for banks in emerging economies.
Keywords: Banking Industry, Intellectual Capital, Learning Organizations, Hypotheses Testing, Jordan.
1. Introduction
The increase of knowledge and its relationship with the learning process is a very important for all centuries
(Blumentritt and Johnston, 1999). Organizational learning occurs through a process of acquiring, sharing,
and integrating new knowledge from outside the firm as well as inside the firm (Crossan, Lane, & White,
1999; Argote & Ingram, 2000). Some investigators found that a focus on organizational learning has great
potential to build the collaboration and continuous improvement programs that promote organizational
performance (Levine, 2001, Holland, 2010).
Organizational intellectual capital represents technologies and other mechanisms that assist employees in
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creating revenues for organizations such as communication systems, data bases, policies, procedures,
technical systems, and other devices (Boisot, 2002; Ordo´n˜ez de Pablos, 2003). Recently, Intellectual
capital can include the skills and knowledge that a company has developed about how to make its goods or
services (Hernández & Noruzi, 2010). However, there is no clear direction as to how intellectual capital
develops or how to institute management planning and control processes to ensure that intellectual capital
inventories grow or are at least maintained (Issac et al. 2010). Nowadays, it is important to understand what
a learning organization is, what its characteristics are and how it relates to the emerging topic of intellectual
capital.
There is much evidence for active learning by banks. Retail banks were the outcome of much learning
(through crisis, failure, error, fraud, etc.) over at least 300 years. Banks have not historically been good at
learning and at exploiting prior lessons during periods of stability. Much learning has arisen during bank
crises and subsequent regulation based on best practice (Holland, 2010). Harris (2002) provides evidence
that learning from past mistakes, or even building upon past successes, continues to be the exception rather
than the rule. Banks had to learn about these problems and their solutions via direct actions and transactions
and via a strategy of active bank development. Learning arose via an iterative feedback process during
active internal change and external transacting and associated errors, failures and successes, rather than
through a rational ordered decision process (Holland, 2010).
In Jordan, the banking industry has been undergoing a tremendous change in the past few years. There are
many changes in the number and variety of products offered because of the branching or mergers and
acquisitions of banks. The intensity of competition and information technology growth within a harsh
environment has led to restructuring of some retail banks (Al-Weshah and Deacon, 2009). Banks which are
main player in the Jordanian business environment have a deal with intellectual capital and have all basics
of the learning organization which can support the intellectual capital. Therefore, banking industry has to
adopt the concept of learning organization as a solution to cope with this a problematic situation based on
its intellectual capital.
This highlights the importance of the creation of intellectual capital as a critical component of an
organization's ability to learn and adapt. This will be developed further in this paper as a focal point for
analysis of the synergies between the learning organization and intellectual capital. Therefore, this paper
provides an explanation of the relationship between the learning organization (LO) as an entity and
intellectual capital (IC) on the organizational level.
2. Learning organizations
Senge (1990) was one of those who early defined the learning organization as an entity within which people
continually expand their capacity to create the results they desire. Senge (1990) defined the Learning
Organization (LO) as the strategies and initiatives for improving organizational effectiveness through
emphases on developing the capabilities, capacities and qualities of the staff, and on approaches based on
behavioral and attitudinal, as well as skills enhancement.
The concept of organizational learning has taken its prominence in the past several decades as a way to
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achieve competitive advantage. That’s why companies are urged to become “learning organizations” to
develop their learning capability for survival and maintaining competitiveness (Hong, 1999).
Organizational learning occurs through a process of acquiring, sharing, and integrating new knowledge
from outside the firm as well as inside the firm (Crossan, Lane, & White, 1999; Argote & Ingram, 2000).
Al-Weshah et al (2011) confirmed that electronic networks can assist an organisation to discover and share
knowledge and learning within the organisation and from entities outside organisation.
Thurbin (1994) defined learning organization as one, which improves its knowledge and understanding of
itself and its environment over time, by facilitating and making use of the learning of its individual
members. The ‘‘learning organization’’ is the generic term given to strategies and initiatives for improving
organizational effectiveness through emphases on developing the capabilities, capacities and qualities of the
staff, and on approaches based on behavioural and attitudinal, as well as skills, enhancement (Pettinger,
2002). Chetley and Vincent (2003) defined the development of a learning organisation as an ongoing,
systematic process requiring trust and a recognition of the subtlety and complexity of human relations and
describe three stages in this process; firstly, individuals and teams are encouraged and supported to learn;
Secondly, these processes are socialised or institutionalised; and thirdly, learning is at the heart of an
organization, meaning that learning is used to transform and develop the organization. Revans (1998)
proposed a model of how learning should occur in organisations. He argued that learning should be greater
than or equal to the rate of change in the environment. If not, then the firm would be unable to achieve a
sustainable competitive advantage (SCA). This idea is clearly relevant to the core learning errors made by
failing banks during the 2007-2009 Crisis and to bank specific mistakes in previous periods (Holland,
2010). Uzzi and Lancaster (2003) investigated learning in (bank lending and debt) markets between banks
and firms. Bank-firm relationships formed networks and these shaped knowledge transfer and learning
processes by creating the opportunities for knowledge trade and reducing the learning risks.
Mansor (2010) investigated the extensiveness of Bank Islam Malaysia Limited (BIMB) in Terengganu and
Kelantan states in Malaysia as to the practice of OL. As been displayed by result on correlation analysis it
seems that the awareness of OL had continuously shaped the Islamic Banking activities. But still there are
rooms needed to be improved if the institutions are to be considered as one of the anchor bank in the future.
There are some mistakes and errors individual bank learning and knowledge use. Learning in individual
banks was not as systematic as the above multi case patterns suggested and arose via an iterative feedback
process during errors, failures and successes (Holland, 2010). Therefore, this study investigates the learning
and its relationship with intellectual capital in Jordanian banks
3. Intellectual capital
Historically, financial and built capitals have been critical assets in the wealth creating process for
organizations. More recently, these assets, which are recognized on the balance sheet, have taken a second
place to more intangible forms of capital, which are generally not found on the balance sheet (Issac et al.
2010). Financial statements are insufficient to measure progress toward competitive advantage. Instead,
intellectual capital assets, such as workforce knowledge and mechanisms, relationships, and organizational
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structures, often not recognized on the balance sheet are critical to developing competitive advantage
(Boulton et al., 2000; Lev, 2001; Low, 2000). Intellectual capital management processes must, therefore,
endeavour to get employees to share knowledge, to question why they perform certain procedures, and to
monitor the role that knowledge plays within the success of the organization (Issac et al. 2010).
Intangible assets have become more important to business success than the traditional factors of production
- land, labor and financial capital (Edvinson & Malone, 1997; Stewart, 1998). Furthermore, organizational
knowledge assets are a major component of these intangible assets. Intellectual capital is defined as the sum
of intangible assets related to knowledge of a company that have been formalized, captured, and leveraged
to produce a higher-valued asset and to create competitive advantage (Berry, 2004; Stewart, 1997;
Subramaniam & Youndt, 2005). The most widely used definition of intellectual capital is “knowledge that
is of value to an organization.” Its main elements are human capital, structural capital, and customer capital.
That definition suggests that the management of knowledge (the sum of what is known) creates intellectual
capital (Bassi, 1997). Most of literatures insure that components of intellectual capital consist of human
capital, structural capital and external (customer) capital. This problem was identified even earlier by
Nonaka and Takeuchi (1995) who stated that "organizational learning theories basically lack the view that
knowledge development constitutes learning and most OL theories concentrate on individual learning and
have not developed a comprehensive view of learning at an organizational level". According to Sandelands
(1999), organizations that are not able to embrace shared learning and knowledge generation at the
organizational level simply disappear. Brown and Woodland (1999) added further insight into the
learning/knowledge synergy by claiming that "it is impossible for an organization to sustain competitive
advantage without constantly learning and developing new knowledge". Intellectual capital includes many
issues such as data, information, intellectual property and experiences, which can be utilized to gain wealth
(Rivette, 2000)
Organizational intellectual capital captures knowledge that exists within the organization, and we suspect
that it arises from the human intellectual capital. Thus, its birth and evolution is highly dependent upon the
workforce (Isaac et al. 2010). The theory of intellectual capital has emerged in the past decade in response
to these advances within an organization. Although the theory is new and research is in the early formative
stages, theoretical foundations have been identified as anchors of intellectual capital.
Some studies classified intellectual capital into human capital, structural capital, and relational capital
(Johnson, 1999; Bontis, 1999; Bozbura, 2004). Ismail (2008) Classified intellectual capital into human
capital, customer capital, and structural capital. Moreover, Kiran (2008) classified intellectual capital into
human capital, customer capital, and social capital. However, the literature on intellectual capital has
deployed a variety of different classification schemes (i.e. Petrash 1996, Walsh et al, 2008, Hernández &
Noruzi, 2010). There are widely accepted, three-category classification, which divides intellectual capital
into codified knowledge about an organization’s systems and operations (systems capital); knowledge
about customers, markets, and distribution (customer capital); and knowledge acquired from people skills
and expertise (human capital) (Stewart 1997, Bontis and Fitz-enz 2002; Walsh et al, 2008).
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Regarding research on intellectual capital, early research brought awareness to the existence of intellectual
capital inventories within organizations and the need to manage, monitor, and measure them, but few
researchers have empirically studied what internal conditions lead to the development of these important
assets (Isaac et al, 2010). In developing countries, Seleim et al. (2007) test empirically a variety of
hypotheses related to human capital and organizational performance within software companies in Egypt.
The results provide evidence that certain types of human capital indicators show a positive statistically
significant relationship with company performance. Specifically In banking industries, El-Bannany (2008)
investigated the determinants of intellectual capital performance in the UK banks over the period
1999-2005. The results indicated that investment in information technology (IT) systems; bank efficiency,
barriers to entry and efficiency of investment in intellectual capital variables have a significant impact on
intellectual capital performance. Cabrita and Bontis (2008) examined the inter-relationships and
interactions among intellectual capital components and business performance in the Portuguese banking
industry. The findings confirmed that intellectual capital has a significant and substantive impact on
performance.
Goh (2005) measured the intellectual capital performance of commercial banks in Malaysia for the period
2001 to 2003, using efficiency coefficient called VAIC™ developed by Ante Pulic. The findings indicate
that all banks have relatively higher human capital efficiency than structural and capital efficiencies. In
Jordan, Bataineh & Al-Zoabi (2011) investigated the effect of intellectual capital on organizational
competitive advantage in Jordanian commercial banks. The findings indicated that there are strong
significant and positive influences between human and structural capital on competitive advantage, and
moderate significant and positive influences with relational capital.
Therefore, there is a growing awareness that intellectual capital is a key asset for development in today’s
environment. Intellectual capital is not only includes data or information in files and databases but It is also
comprises all useful knowledge in its all forms in the organization. Therefore, this study investigates the
relationships between and learning organization in Jordanian banks.
4. Learning organization and intellectual capital
Most literatures addressing IC have focused on the correlation between IC and organizational performances
(Chong and Lin, 2008; Ho, 2009). There are relatively few discussions on the relationship between LO and
IC, and even fewer studies on such a relationship in the banking industry. The core competitiveness of the
banking industry is highly reliant on the ability of management teams to systematically being a learning
organization Few studies were conducted to discover the relationship between the learning organization and
the intellectual capital in the banking industry.
today's organizations should try to use learning organizations paradigm to be competitive. Also because our
contemporary organizations may differ from the traditional organizations and so we should implement new
skills to be learning organization so that our staff can adjust themselves with new technologies (Hernández
& Noruzi, 2010). Learning enables a company to transfer information to valued knowledge, which in turn,
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enriches organizational capability of adapting to environmental changes and demand (Yang 2003).
The literature addressing the learning organization is largely descriptive and conceptual in nature. Although
many authors have described why a learning organization should work, there are few specific descriptions
about the mechanics of how the learning organization as a strategy works to improve performance (Kaiser,
2000; Bates & khasawneh, 2005). Artie (2006) adopted case studies of wireless technology companies
based in Canada to examine the interrelationship between intellectual capital components with a
resource-based view. The findings confirmed the interrelationship between components of intellectual
capital and business growth performance among the selected cases of wireless technology companies.
Building a learning organization is an important challenge for Jordanian banks. Learning organizations and
the Intellectual capital became one of the most important issues that affect all kind of business including
banking industry which faces a demand for better products and services has a triggered growing in the in
the managerial development, this development can be reach by enhancing in the intellectual capital that the
same organization can achieve it by the nature of being a learning organization. Al-Weshah et al (2010)
stated that banks in Jordan are one of the largest investors in the fields of knowledge and information
systems (IS). Therefore, this paper examines LO and IC empirically to generalize important factors
concerning LO and IC of banks. The major purpose of this study is to explore the relationship between LO
and IC through the construction of the correlation patterns between these two elements.
5. The study aim and objectives
The aim of this study is to measure how learning organization supports the intellectual capital. More
specifically, the intellectual capital is measure by three dimensions (human capital, structural capital, and
customer capital, therefore, the current study attempts to test some research hypotheses. the research main
hypothesis is, learning organization has positive impact on intellectual capital. In order to test this
hypothesis, three other sub- hypotheses:
Learning organization has positive impact on human capital.
Learning organization has positive impact on structural capital.
Learning organization has positive impact on customer capital.
6. The study methodology
The current study employs the quantitative approach of research. More specifically, hypotheses testing
approach are used to achieve the study aim and objectives. A self-administrated questionnaire has been
developed as data collection methods from managers and executives who work in headquarters of
Jordanian banks using convenience sample. 86 questionnaires were sent managers and executives in
Jordanian banks. A follow up procedure was employed by telephone or personally after two to three weeks.
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Only 66 questionnaires were returned with response rate is 77%. Table 1 show the respondents positions in
their banks.
Table 1: Respondents’ positions in their banks
Respondents’ position Respondents number Respondents percentages
Information systems managers 12 18%
Strategic planning managers 11 17%
Marketing mangers 13 19%
Financial managers 11 17%
Human resources managers 10 15%
Research and development managers 9 14%
Total 66 100%
For the questionnaire validity, the questionnaire was “pilot-examined” by interviewing 10 managers and
experts in the banking industry who agreed to fill in the questionnaire and also to comment on the scales
employed. Then, their suggestions were collected and considered to improve validity of questionnaire.
Moreover, the questionnaire was pretested by sending three questionnaires to different managers in
Jordanian banks to get their comments and feedback. Although the executives’ comments are considered in
the final version of the questionnaire, they are not selected later to fill the latter questionnaire.
For the questionnaire reliability, Cronbach’s alpha was used as a measure of internal consistency reliability.
A widely cited minimum threshold for the Crobanch Alpha is 0.70 (Malhotra, 2004). However, the
calculated Cronbach's Alpha for the questionnaire as whole was 0.89 percent. 89% indicates to high
internal consistency among the questions in the questionnaire instrument.
7. Hypotheses test and analysis
In order to test research hypotheses, SPSS software (Statistical Package for Social Sciences) has been used.
The results of the analysis have been discussed below.
Table 2: The first hypothesis: Learning organization has positive impact on human capital:
Dependent Independent R Standard
T test Result
variable Variable square β
Hypothesis 1
Intellectual Learning
0.299 0.280 3.930 Confirmed
Capital Organization
According to the results, Beta Standard ratio is calculated 0.280 which is significant. The slope of line
(0.280) indicates the expected change in intellectual capital (human capital) when learning in a bank is
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2
changed by one unit. R ratio is the proportion of variation (change) in intellectual capital (human capital)
that can be explained by learning organization. Therefore, this ratio (0.299) indicates to the relative
contribution of learning in supporting intellectual capital (human capital) in the Jordanian banks. Thus, this
hypothesis is confirmed and learning organization has positive impact on human capital.
Table 3: The second hypothesis: Learning organization has positive impact on structural capital:
Dependent Independent R Standard
T test Result
Variable Variable square β
Hypothesis 2
Intellectual Learning
0.253 0.184 2.645 Confirmed
Capital Organization
According to the results, Beta Standard ratio is calculated 0.184 which is significant. The slope of line
(0.184) indicates the expected change in intellectual capital (structural capital) when learning in a bank is
2
changed by one unit. R ratio is the proportion of variation (change) in intellectual capital (structural
capital) that can be explained by learning organization. Therefore, this ratio (0.253) indicates to the relative
contribution of learning in supporting intellectual capital (structural capital) in the Jordanian banks. Thus,
this hypothesis is confirmed and learning organization has positive impact on structural capital.
Table 4: The third hypothesis 3: Learning organization has positive impact on customer capital
Dependent Independent R Standard
T test Result
variable Variable square β
Hypothesis 3
Intellectual Learning
0.207 0.225 3.339 Confirmed
Capital Organization
According to the results, Beta Standard ratio is calculated 0.225which is significant. The slope of line
(0.255) indicates the expected change in intellectual capital (customer capital) when learning in a bank is
2
changed by one unit. R ratio is the proportion of variation (change) in intellectual capital (customer capital)
that can be explained by learning organization. Therefore, this ratio (0.225) indicates to the relative
contribution of learning in supporting intellectual capital (customer capital) in the Jordanian banks. Thus,
this hypothesis is confirmed and learning organization has positive impact on customer capital.
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8. Results and conclusions
The aim of this study is to measure how learning organization support the intellectual capital in Jordanian
banks. More specifically, the intellectual capital is measured by three dimensions (human capital, structural
capital, and customer capital). The concepts of the LO and IC have been shown to be closely related and
mutually supporting. The hypotheses testing approach show that learning in Jordanian banks has positive
impact on supporting intellectual capital by its three dimensions (human capital, structural capital, and
customer capital). The results support the hypothesis that learning organization has a positive impact on
banks intellectual capital. The results extend the understanding of the role of organizational learning in
creating intellectual capital and building sustainable advantages for banks in emerging economies.
Therefore, it is not sufficient that organizations learn something new, but the new knowledge needs to be
applied to a strategic context and needs to be relevant in that context (Bontis et al., 2001). Intellectual
capital is recognized as one of the most critical factors for the success of banks in a knowledge-based
economy. By ensuring better bank learning, knowledge creation and use, the banks policy makers can help
support intellectual capital components and reduce banks risks of future crisis.
The banking industry must invest to transform to the learning organization which in then will increase the
intellectual capital, consequently it will go forward in the competitive globalized environment. The study
can consider that skills of human resources in Jordanian banks are appropriate to transform their banks into
learning organizations. Building a learning organization is an important challenge for Jordanian banks.
Learning organizations and the Intellectual capital became one of the most important issues that affect all
kind of business including banking industry which faces a demand for better products and services has a
triggered growing in the in the managerial development, this development can be reach by enhancing
intellectual capital issues in Jordanian banks.
9. The study recommendations for practice
In the light of the study findings, the current study proposes some recommendation for banks managers and
executives. More specifically, LO and the IC are inextricably linked to the extent that they should taken in
mind of the banking industry planners and decision makers. Moreover, banks should focus on the total
inter-organization learning process (i.e. the creation of new corporate knowledge from the total
environment within which the bank operates) and the nurturing of the cultural environment that supports
and ensures its continuing development. In Jordanian banks, training approach can be employed to enhance
learning organization concepts in their staff minds. On the other hand, intellectual capital is not just data or
information in files and databases. It comprises all useful and available knowledge in several forms for
banks managements. Therefore, it is critically important that intellectual assets be well understood and
properly managed if banks are to compete successfully in today’s world environment.
10. The study recommendations for further research
In the light of the study limitations, the current study proposes some recommendation for future research.
More specifically, future studies can consider more variables concerned with learning organizations and
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intellectual capital such as knowledge management and information technologies. Management of
intellectual capital is in its infancy, but interest is growing. Therefore, models and measurements can be
developed by different research areas. Moreover, future studies can extend this analysis to different
industries such as insurance companies and manufacturing. Methodologically, future studies can employ
the qualitative approach of research to gain deep understanding for issues of learning organizations and
intellectual capital.
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