The document outlines the concept of operational excellence, emphasizing its importance in continuous improvement to meet customer requirements. It includes a detailed description of various operational excellence strategies, tools, and training programs, such as Lean and Six Sigma. Additionally, it introduces John & Partners Consulting and Education JSC, which provides training, consulting, and coaching services based on the operational excellence model.

1. 1
OPERATIONAL EXCELLENCE
INTRODUCTION

2. 2
OVERVIEW OF
OPERATIONAL EXCELLENCE

3. Definition of Operational Excellence
9

4. Image Source: Internet
Operational
Excellence...
4

5. We can not accept that there is no time for
improvement
This is a constant
challenge to meet the
requirements of
customers
Operational
Excellence...
Image Source: Internet
5

6. Operational Excellence...
Project Improvement Leader
(small and medium size)
Project Improvement Director /
Expert in Operational Excellence
Program Director of
Operational Excellence
Managers / Directors
Executives
All employees
OE White Belt (WB)
6

7. BELTS SYSTEM
Operational Excellence
Strategies
Operations
ProjectManagement
ProjectImplementation
REQUIREMENTSOBJECTIVES
02 days
anagers / Directors
15 day
01 project (>100KUSD
Passed Exam (95%
10 day
02 projects (50K-100KUS
Passed Exam (85%
Improvement
Experts
03 day
01 projec
(20K-50KUSD
All
employees
Champion
OE Basics
(Green Belt)
OE Introduction
(Yellow Belt)
OE Advanced
(Black Belt)
OE White Belt (WB) 02 days
7
Full Time
Improvement
Experts

8. Operational Excellence can…....
Lean
 Eliminate waste
 Remove non-value added
 Increase productivity
 Focus on customers
Six Sigma
 Reduce variation
 Improve quality
 Optimize process
 Focus on customers
8
High Performance Workplace Value Chain Management
 Improve people productivity
 Build skills
 Generate enthusiasm
 Remove barriers to full participation
 Optimize the whole, not the pieces
 Diagnose the big picture
 Delight our customers in a way
that improves the financial returns
of all value chain participants

9. 9
OPERATIONAL EXCELLENCE
TOOLBOX

10. Tools in Operational Excellence
10
• Hoshin Kanri – Strategic Policy
Deployment (Strategic Target Setting)
• OE Roadmap

11. Tools in Operational Excellence
11
 Project Charter
 Project Selection Tool
 FMEA
 Flow Chart
 Value-added Flow Chart
 RACI Matrix
 SIPOC
 Stakeholder Analysis
 Swimming-lane Process Map
 SWOT
 Value Stream Mapping
 VOC to CTQ
 Communication Plan
 Change Management
Define

12. Tools in Operational Excellence
12
 Histogram
 Measurement System Analysis (MSA)
 Pareto Chart
 Six Sigma Conversion Table
 SPC – 7 QC Tools
 Trend Chart
 Cost of Poor Quality Calculator
 Data Collection Plan
 Efficiency & Effectiveness Matrix
 Impact Effort Matrix
 Operational Definitions
 Capability Analysis
 Risk Management
Measure

13. Tools in Operational Excellence
13
 5 whys
 Design of Experiments
 Fishbone Diagram
 Regression Analysis
 Statistics
 Root Cause Hypothesis
Worksheet
 Value Cycle Time Analysis
 Value Stream Mapping
 ANOVA
 Hypothesis Testing
Analyze

14. Tools in Operational Excellence
14
 5S and visual management
 Brainstorming
 Corrective Action Matrix
 Poka Yoke - Mistake Proofing
 Kaizen
 One Piece Flow
 Pull Scheduling
 SMED
 System Diagrams
 TPM
 Cross Training Matrix
 Impact Effort Matrix
 Weighted Criteria Matrix
 Kanban
Improve

15. Tools in Operational Excellence
15
 Control Plan
 Monitoring Plan
 Project Storyboard
 Standardized Work
Control

16. Who we are
Giới thiệu về chúng tôi
• John&Partners Consulting and
Education JSC
• Founded in 2010
• Optimize your business
operating system
• Products: based on
Operational Excellence (OE)
model
• Lean | Six Sigma | High
Performance Workplace |
Value Chain Management
• Công ty Cổ phần Tư vấn và
Giáo dục John&Partners
• Được sáng lập vào năm 2010
• Tối ưu hoá hệ thống vận hành
doanh nghiệp
• Các dịch vụ dựa trên mô hình
Operational Excellence (OE)
• Lean | 6 Sigma | Xây dựng môi
trường làm việc hiệu quả cao|
Quản lý chuỗi giá trị

17. What we are
Dịch vụ của chúng tôi
Our services
•Training
•Consulting
•Coaching
•Team building
•Master Program
•Head-Hunter
Chúng tôi cung cấp dịch vụ
• Đào tạo
• Tư vấn
• Huấn luyện kèm cặp
• Team building
• Chương trình Thạc Sĩ
• Tuyển dụng

18. Contact
Liên hệ
• Head Office: 04 Phan Ton – District
1 – HCMC
• HCM Rep: Floor 2, 17-19-21 Nguyen
Van Troi St., Phu Nhuan District,
HCMC
• HN Rep: 170 Pham Van Dong, Mai
Dich Ward, Cau Giay District, Ha Noi
• www.john-partners.com
• info@john-partners.com
• Phone: (08) 399 01 011
• Trụ sở chính: Số 04 Phan Tôn – Quận
1 – TPHCM
• VPĐD HCM: Tầng 2, 17-19-21 Nguyễn
Văn Trỗi, Quận Phú Nhuận, TPHCM
• VPĐD HN: 170 Phạm Văn Đồng, Mai
Dịch, Quận Cầu Giấy, Hà Nội
• www.john-partners.com
• info@john-partners.com
• Điện thoại: (08) 399 01 011

19. 19
THANK YOU!