Business administration is the administration of a business. It includes all aspects of overseeing and supervising business operations. The administration, as per the definition states that it is the right execution of things and work has done in an office. A person who has to apply for leave has to undergo a cycle of the process, or some employee face a payroll issue has to meet the human resource, or CEO of the company needs a confidential data requests the secretary to retrieve them. All these functions carried out through office administration. From the point of view of management and leadership, it also covers fields that include Office Administration, Human Resources, Finance, Legal and Information Technology. It is corporate services or you may call it head office functions or activities that irrespective of the size or industry every business or organization it must be in place.

1. BUSINESS ADMINISTRATION GUIDE
Business Performance Amplifier
Precious Mvulane
precious@mail.financesuccess.co.za
Abstract
Introduction to Business administrative activities e.g Office Administration, Human Resources, Finance, Legal, and
Information Technology.

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Table of Contents
1. Introduction of Presenter..........................................................................................................................................................2
2. GAD Products and Services ......................................................................................................................................................3
1. Background ................................................................................................................................................................................4
2. What is Business Administration? ...........................................................................................................................................6
3. Why struggle entreprenuers in Administration ..................................................................................................................... 7
4. Who is responsible for administration in a business?............................................................................................................8
5. What benefits for doing administration properly? ................................................................................................................9
6. When is the right time to master administration? ................................................................................................................11
7. Where to to start on Business Administration? .................................................................................................................... 12
8. What are the Administrative functions in business?............................................................................................................ 13
9. Conclusion................................................................................................................................................................................. 16
END .................................................................................................................................................................................................. 16

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1. Introduction of Presenter
Precious Mvulane CA (SA), RA
Precious is Chartered Accountant (SAICA) and Registered Auditor (IRBA). She has over 20 years
of experience in different roles i.e. auditor (internal and external) in private and public sector.
She also have been in governance structures for past 12 years. She started training 14 years ago
when MFMA was implement in local government in KZN where she was training councilors and
officials and over past 9 years has supported over 2 500 entrepreneurs, her clients include ABSA,
Standard Bank, SAB Kickstart, National Gazelles (Mtiya), Mondelez, BP South Africa, the Hope
Factory (SAICA ED program), University of Johannesburg, etc.
Key highlights of her achievements at GAD
Accredited Corporate Governance Course by Service Seta
Author of the Essential Finance handbook for business owners – 7 steps to manage your financial performance that sold
over 7000 copies and featured in several media (tv, radio, newspapers and magazines) since 2014
Develop and released registered trademark program in 2015 – Finance Success Program – everything the business owner
will ever know about business finances and compliance. www.financesuccess.co.za
Completed Train the Trainer – T Harv Eker this has transformed her training skills to be an international trainer using
Accelerated Learning techniques.
Recent launch new products launched: Strategy Development and Execution
She has been recognized in business i.e. Awards
Listed as one of the Best New Businesses under the Best New Business Category for the 2015 South Africa SMME
awards hosted by the AFRICAGROWTH INSTITUTE.
Selected as top 15 Changemaker for 2013 by Spark International Inc.
National award winner 2013 & Gauteng award winner 2013 – Ligugu Lami awards
Awarded the Small Business Champion Awards – South Africa 2014, Woman in Business –2nd Runner Up
Nominated as one of the finalists for the Women-Owned Business category hosted by SA Premier Business Awards
2014/2015.

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2. GAD Products and Services
Our Product websites www.financesuccess.co.za
www.simplifiedstrategy.online
www.preciousmvulane.com
business website www.gadcs.co.za

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3. Background
Business administration is about administration of a business. It includes all aspects of overseeing and
supervising business operations. However, for us to really to manage this well we have to redesign the
organization structure in the 3 main categories. You cannot think the organization design on books
will work for agile and small business with no resources.
We have tested the model with business from 2 employees to 50 employees, it works in all industries.
Business
Administration
• Human Resources
• Office Admin
• Information
Technology
• Legal
• Finance
Business
Development
• Sales
• Marketing
• Public Relations
• Customer Service &
Relations
• Stakeholder
Relations
Operations
• Service /Product
Delivery
• Research and
Development
• Product/Service
Development
• Project Management

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Typical SME organization structure
You can even convert an Office Manager or Business Administration Manager to take all administrative
activities including reception it really depends on how many people does your business
Director
Business
Administration
Business
Development
Operations
PA/Reception

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4. What is Business Administration?
Business administration is the administration of a business. It includes all aspects of overseeing and
supervising business operations.
The administration, as per the
definition states that it is the right
execution of things and work has
done in an office. A person who has
to apply for leave has to undergo a
cycle of the process, or some
employee face a payroll issue has to
meet the human resource, or CEO
of the company needs a
confidential data requests the
secretary to retrieve them. All these
functions carried out through office
administration.
From the point of view of management and leadership, it also covers fields that include Office
Administration, Human Resources, Finance, Legal and Information Technology. It is
corporate services or you may call it head office functions or activities that irrespective of the
size or industry every business or organization it must be in place.
All activities that are routine and repeatable over and over. It is the heart of the business, it
set the tone and culture of the organization.
This is where accountability really takes place which means risk management too.

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5. Why entreprenuers struggle in Administration
The reasons why we struggle with administration as entrepreneurs
 It is time consuming, one thing entrepreneurs
cannot afford to waste
 It is complex and tedious
 It is not the reason why we started businesses
 It does not bring the customers or earn the sale
 As entrepreneur generally we start as 1 man
show, we do everything ourselves

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6. Who is responsible for administration in a business?
As a Director, you are a manager in your business. You need lead the Business
Administration, whilst it requires skilled individuals to carry out and execute the
necessary administration in the business to ensure functionality, compliance,
proper management, direction and stability.
However, you can delegate or outsource but you need to outsource what you
know and want to execute to manage the risks.
The Business Administration can also be fully outsourced however you cannot
outsource what you don’t know. You have to know what is needed and how you
want things to run.

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7. What are the benefits of doing administration properly?
The administration of an organization has to cover many activities and
responsibilities. This is led by proper organizing, sorting and controlling things
targeting business accomplishments and targets.
The success of any business depends upon the effective office
administration. The increase in productivity, employee satisfaction along with
perfect work management are all advantages of a legitimate office administration.
It also focuses on the physical environment of the office like light, seating, space,
tidiness, etc. So, the administration as a process should control and coordinate
different sectors of an office with the clear idea of leading the business to meet its
predefined targets and ensure that its growth and development are not halted by
any type of obstacle.

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Some of the main benefits includes;
A well-organized business structure, systems, processes and human
resources within the business.
It promotes and encourages record keeping and management of
information for accountability purposes
Clearly defines the role and responsibilities of all involved in a business to
ensure that the necessary tasks and functions are performed accordingly,
and within the required time.
Understanding business administration can better equip the
Entrepreneur/Business owner to be flexible for the ever-changing world
of business.

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8. When is the right time to master administration?
Business administration is the foundation of any successful business, regardless
of the size, type and nature of the business, and it is therefore critical that from
the inception of any business, the fundamentals of business administration
are well understood and mastered to enable you to grow.
Proper and effective business administration has to be relentlessly and
consistently be pursued throughout the existence of the business, including
during the growth and stagnation.

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9. Where to start on Business Administration?
Work on how you want things to run and if you don’t have experience in business
ask for help. Identify things that take you too long to do and list how you want
them done and who should do them and by when.
We are giving you a Business Administration Checklist that is on excel you
can start customizing for your business and activities you want your business to
execute.
Kindly find it attached as a separate attachment.
Let’s go through it in detail

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10.What are the Administrative functions in business?
A company sets goals and objectives to achieve the targets. There are certain steps
or roles played to reach the goals. In other words, we can say that it’s a roadmap to
reach a destination.
1. Planning:
These are a set of functions that are broken down to indicate what to do when to
do, how to do, and who should do them. The organization lays down a map
showing the path from where the company is to where it has to be.
For this, goals are established and arranged for various activities to be carried
out. Facilitators are the administrators who engage in short-termed goals and
long-termed goals.
2. Coordinating:
Once the goals are given, then there is a need for how to get it done. There is a
need to identify the responsibilities that need to be taken care of and which
section or departments should be involved.

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Grouping these functions is also required to maintain an organizational
relationship. Why does co-ordination have to happen? Otherwise, none of the
work would be accomplished if everyone works on the islands.
Therefore all the people in various sections are linked with one another to
achieve. Administrative activities like delegation of authority, control measures
are necessary for bringing out successful work.
3. Filling in people:
It is known that all jobs are being split into specializations to bring about the best
results. To fill these posts requires people. Administrative functions are involved
in filling the right people at the right time.
The needs of the functions required are determined and job descriptions are
written. Based on those, advertisements are displayed seeking people.
The screening is the last process of selecting the right candidate.
4. Leading:
This requires directing the people in the right manner to achieve the goals of the
organization. Through the proper allocation of resources and providing an
effective system, a balance is created between the needs and economic production

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that leads to the goals of the organization. The administrative officer here would
need exceptional interpersonal skills to fulfill these criteria.
5. Evaluating:
Without evaluation, no one would know if organizations’ plans are achieved. The
staff performance is being evaluated from time to time to see if there is a quality
of work always. It also hints whether there is a deviation from the actual targets.
Controlling is one way of ensuring high-quality performance and results that are
satisfactory while maintaining a problem-free environment. These activities are
constituting of management of information, performance measurement and
establishing corrective actions.
As it is the backbone of the organization, administrative functions are critical as it
is associated with the efficiency and productivity of the organization.

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11.Conclusion
As articulated on in background that business administration includes 5 business
functions, we will unpack those in the following series of webinars every two
weeks.
The next will be Human Resources which will take place on 11 June 2020. Stay
connected and safe. We will rerun office administration again at the end.
END