This presentation explores the common concerns surrounding the implementation of a BPO program, and how technology enablement has begun to minimize and even alleviate such concerns. Also included are the key project components to consider when evaluating BPO providers and preparing to outsource elements of your business.
When implemented successfully, business process outsourcing can transform areas of an organization from being a financial burden to being a highly-valued profit center.
Gartner Shares the Most Important PPM Trends for 2014 - 051214UMT360
This PPT was part of a presentation by Gartner Research VP Donna Fitzgerald and UMT360's Chief Product and Marketing Officer Ben Chamberlain during which they discussed emerging PPM trends for 2014 including what PPM leaders should be prepared for, why companies are moving toward enterprise portfolio management and what this means for the PMO. View the presentation at http://www.bit.ly/1jdqqdp
Every company recognizes the benefits of BPM, but organizations find it difficult to define a holistic BPM strategy because there is no holistic BPM framework available. Therefore we developed the Enterprise BPM framework. This BPM framework will help you: 1.To perform a BPM roadmap assessment and create a BPM roadmap 2.Discover the business issues 3. Explain the required BPM tools & projects 4.Create a financial BPM benefits case. Within this book we will provide the results of the BPM maturity research in more than 1000 companies and the results of BPM roadmap assessments within industry leaders. We will explain why the Operational Excellence group and the ERP CC should work together and why the role of the CPO (Chief Processing Officer) is so important. One opinion of an independent industry analysts is: “The Enterprise BPM framework is interesting because this is the first framework where the different BPM topics are integrated into one framework to create a BPM roadmap... Meer > which can deliver business value
More information can e found at : www.lulu.com/shop/frank-luyckx/enterprise-bpm-roadmap-assessments/paperback/product-20265487.html
In the age of Digital everything, organizations are looking to increase their "speed" and "velocity" which often leads to the integration of more partners rather than less. This presentation delivers an introduction to using the ISACA Publication "Vendor Management: Using COBIT 5" to assist organizations in delivering an effective Vendor solution.
How business process mapping saved an IT project.Garrett Hunter
How do we help a project in jeopardy of delivering a solution that does not meet customer needs? During this session we will describe how we answered that question by applying business process mapping techniques. The project goal was to automate multiple manual processes that had been developed over time to fulfill marketing orders. The customer had successfully implemented these processes using a collection of desktop spreadsheet and email applications and were asking for help to modernize. We will analyze the initial approach used to gather requirements and how changing to a process centric approach to allowed us to better understand which requirements were missed. We will also review how we incorporated elements of the Business Process Model Notation specification into our overall approach. By using this approach we brought IT and the business together, speaking the same language, and provided a solution that met their needs.
Establishing a Business Process Management Center of Excellence - Impact 2012Prolifics
Speakers: Benny Higdon, Prolifics; Howard Webb, Prolifics
Description: Introducing a new technology in to an enterprise may be fraught with problems. The same is true for Business Process Management (BPM), which are both a technology and a methodology. Establishing a properly staffed and empowered Center of Excellence (CoE) can improve your chances of success. Learn the considerations for setting up a BPM CoE in your organization.
Gartner Shares the Most Important PPM Trends for 2014 - 051214UMT360
This PPT was part of a presentation by Gartner Research VP Donna Fitzgerald and UMT360's Chief Product and Marketing Officer Ben Chamberlain during which they discussed emerging PPM trends for 2014 including what PPM leaders should be prepared for, why companies are moving toward enterprise portfolio management and what this means for the PMO. View the presentation at http://www.bit.ly/1jdqqdp
Every company recognizes the benefits of BPM, but organizations find it difficult to define a holistic BPM strategy because there is no holistic BPM framework available. Therefore we developed the Enterprise BPM framework. This BPM framework will help you: 1.To perform a BPM roadmap assessment and create a BPM roadmap 2.Discover the business issues 3. Explain the required BPM tools & projects 4.Create a financial BPM benefits case. Within this book we will provide the results of the BPM maturity research in more than 1000 companies and the results of BPM roadmap assessments within industry leaders. We will explain why the Operational Excellence group and the ERP CC should work together and why the role of the CPO (Chief Processing Officer) is so important. One opinion of an independent industry analysts is: “The Enterprise BPM framework is interesting because this is the first framework where the different BPM topics are integrated into one framework to create a BPM roadmap... Meer > which can deliver business value
More information can e found at : www.lulu.com/shop/frank-luyckx/enterprise-bpm-roadmap-assessments/paperback/product-20265487.html
In the age of Digital everything, organizations are looking to increase their "speed" and "velocity" which often leads to the integration of more partners rather than less. This presentation delivers an introduction to using the ISACA Publication "Vendor Management: Using COBIT 5" to assist organizations in delivering an effective Vendor solution.
How business process mapping saved an IT project.Garrett Hunter
How do we help a project in jeopardy of delivering a solution that does not meet customer needs? During this session we will describe how we answered that question by applying business process mapping techniques. The project goal was to automate multiple manual processes that had been developed over time to fulfill marketing orders. The customer had successfully implemented these processes using a collection of desktop spreadsheet and email applications and were asking for help to modernize. We will analyze the initial approach used to gather requirements and how changing to a process centric approach to allowed us to better understand which requirements were missed. We will also review how we incorporated elements of the Business Process Model Notation specification into our overall approach. By using this approach we brought IT and the business together, speaking the same language, and provided a solution that met their needs.
Establishing a Business Process Management Center of Excellence - Impact 2012Prolifics
Speakers: Benny Higdon, Prolifics; Howard Webb, Prolifics
Description: Introducing a new technology in to an enterprise may be fraught with problems. The same is true for Business Process Management (BPM), which are both a technology and a methodology. Establishing a properly staffed and empowered Center of Excellence (CoE) can improve your chances of success. Learn the considerations for setting up a BPM CoE in your organization.
Understanding the importance of an organization’s vision, mission and strategic objectives are vital, contributing factors to the success of a project.
Project strategic alignment is a method which links an organization's vision, mission, strategic goals and objectives with those of project and program management. Projects are the means by which strategies are executed and enable higher performance.
Learn more about:
» Project Management Institute (PMI)® Talent Triangle
» Business Strategy
» Strategic Planning
» Portfolio Management
» Project Strategic Alignment
» Project Strategic Communication
DevOps is a term for a combination of various software development practices including traditional software development and information technology operations. It shortens the systems development life cycle while delivering features, fixes, and updates. This is ensured by frequent and close alignments with business objectives. It comprises a vast set of cultural philosophies, practices and tools
to increase an organization's ability to deliver applications and services at high velocity.
This document gives insights how DevOps should be designed, what services they should offer, what organizational forms can be chosen (incl. their benefits), which aspects a DevOps governance should cover, how to assess and implement DevOps (DevOps transition), which technologies are important and how processes can be designed based on proven best practices.
Agenda DevOps best practice slide deck:
- DevOps Definition and Overview
- DevOps & Agile maturity
- DevOps Transition
- DevOps Technology
- DevOps Organization
Program Management Office Lean Software Development and Six SigmaGlen Alleman
Successfully combining a PMO, Agile, and Lean / 6 starts with understanding what benefit each paradigm brings to the table. Architecting a solution for the enterprise requires assembling a “Systems” with processes, people, and principles – all sharing the goal of business improvement.
Understanding the importance of an organization’s vision, mission and strategic objectives are vital, contributing factors to the success of a project.
Project strategic alignment is a method which links an organization's vision, mission, strategic goals and objectives with those of project and program management. Projects are the means by which strategies are executed and enable higher performance.
Learn more about:
» Project Management Institute (PMI)® Talent Triangle
» Business Strategy
» Strategic Planning
» Portfolio Management
» Project Strategic Alignment
» Project Strategic Communication
DevOps is a term for a combination of various software development practices including traditional software development and information technology operations. It shortens the systems development life cycle while delivering features, fixes, and updates. This is ensured by frequent and close alignments with business objectives. It comprises a vast set of cultural philosophies, practices and tools
to increase an organization's ability to deliver applications and services at high velocity.
This document gives insights how DevOps should be designed, what services they should offer, what organizational forms can be chosen (incl. their benefits), which aspects a DevOps governance should cover, how to assess and implement DevOps (DevOps transition), which technologies are important and how processes can be designed based on proven best practices.
Agenda DevOps best practice slide deck:
- DevOps Definition and Overview
- DevOps & Agile maturity
- DevOps Transition
- DevOps Technology
- DevOps Organization
Program Management Office Lean Software Development and Six SigmaGlen Alleman
Successfully combining a PMO, Agile, and Lean / 6 starts with understanding what benefit each paradigm brings to the table. Architecting a solution for the enterprise requires assembling a “Systems” with processes, people, and principles – all sharing the goal of business improvement.
June 2008, I was laid off as a Digital Resources Coordinator. Six months shy of completing my Master of Library and Information Science (MLIS) degree, I created a strategy that I utilized while in "Transition" that I am sharing in this presentation.
I hope it helps my fellow Librarians, and anyone out of work.
Good Luck guys:)
[Lecture Slides] : Here is the link to Mr Bharat Bongu's presentation on "People Management Issues" in BPO's,presented as part of Services Management course in BITS-Pilani. The lecture includes sourcing, training and retention methodologies used by Urban BPO's and its Rural counterparts
For an updated version of this presentation: https://www.slideshare.net/clearaction/customer-retention-strategies-125750732
Is customer retention included in your marketing plans and budgets? Many companies are involving customers in 2-way conversation to build relationship strength. Trust is the #1 way to retain customers ... by preventing hassles in policies and processes ... making your company irresistible, for sustained organic growth.
See https://ClearAction.com
BPO Transition Framework diagrams.
Business Process Outsourcing method schema and workflows with icons visuals, editable in PowerPoint
Transition Framework service and Process transfer to new location schema.
Key areas of Transition framework, Phased approach
4 phases, milestones, results: Initiate, Plan, Change, Operate Phase flowcharts with symbols of People, Process, System and infrastructure, Risk, Finance, Project
Selecting a service provider is just the start of the outsourcing journey. For
many multinational or global organizations, ensuring a successful transition to
the new service provider is a complex and difficult effort. This paper draws
from lessons learned across several global transitions covering multiple
business processes, such as finance and accounting, order management and
logistics distribution. The intent is to describe practices that worked well and
helped avoid the pitfalls. Although this paper is focused on business process
outsourcing (BPO), many of the lessons can readily be applied to information
technology (IT) outsourcing as well.
Regulatory Affairs Outsourcing Considerations and ModelsPaul Kuiken
I present a number of issues which are being considered by all organisations in the healthcare, pharmaceutical, biotechnology, and clinical sectors. I presented this to an audience at an outsourcing summit and have tailored this to a more general audience.
I am happy to receive your comments and provide your insights to whether you agree or not with my points or to hear from you regarding your experiences of outsourcing in whatever sector you are interested in.
Business Process Re-Engineering by ADITI WALIAAditi Walia
For the first time ever, this presentation on BPR has a wide coverage of so many topics regarding BPR, it includes not only definition + issues affecting BPR + about core processes of business + history about BPR + General Model + Role of IT in BPR + its objectives + Outcomes as well as problems related to BPR in a very simple and fluent manner along with interactive diagrams and figures so as to aid even the naive or first time reader.
There are many challenges that are faced by the business world today on how to manage your business goals and strategies in a market that is both dynamic and moves very quickly. Within both the technology and business sectors change is constant and the question that one asks is how do you manage this effectively. This presentation shows how a digital project may be managed
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
In this Business Process Reengineering (BPR) presentation, we delve into the dynamic landscape of modern business, influenced by the three Cs: customers, competition, and change. Traditional organizations, originally designed for stability and mass production, now face challenges in a world that demands flexibility and swift adaptability.
While automation has its merits, its scope often falls short of driving fundamental performance improvements. Enter BPR, spearheaded by Michael Hammer and James Champy, which transcends mere automation. BPR is synonymous with radical redesign, a transformative approach that seamlessly integrates with modern technologies like AI and ML. It's about reimagining entire processes and organizational structures, with digital transformation technologies playing a supporting role.
BPR's relevance remains paramount, particularly in the current landscape where the pandemic has accelerated digital transformation efforts. Organizations are turning to BPR to not only enhance customer experiences but also to optimize operations and achieve transformative results. Digital transformation technologies, strategically integrated into the BPR framework, serve as enablers for this comprehensive process redesign.
Our presentation introduces the core concepts of BPR, positioning it at the forefront of organizational evolution, supported by the seamless integration of digital transformation technologies. Drawing insights from successful BPR implementations at companies like Hallmark, Taco Bell, and Xerox, we highlight the immense potential of this approach. It goes beyond traditional IT applications, unlocking substantial cost savings, elevating customer satisfaction, and enhancing operational flexibility. This balanced narrative empowers management teams to navigate the BPR journey effectively in the modern era, where process redesign and digital transformation go hand in hand.
LEARNING OBJECTIVES
1. Acquire a comprehensive understanding of the principles and modern concepts of Business Process Reengineering (BPR).
2. Familiarize with the distinctive characteristics of reengineered processes in the context of contemporary business practices.
3. Learn a structured and technologically-informed approach to transform processes, optimizing them for maximum productivity.
4. Gain insights into the profound impacts of BPR on organizational dynamics and acquire guidelines for effective change management in the digital era.
CONTENTS
1. Key Concepts & Principles
2. Process Management
3. Overview of BPR
4. Organizing for BPR
5. Process Diagnosis
6. Process Redesign
7. Process Deployment
8. Oraganizational Impact of BPR
9. Guidelines for Change Management
10. Pitfalls to Avoid
Outsourcing in literal terms, means sourcing from outside. The term is increasingly used to refer to sub-contracting of a set of functions or processes by one firm to another, or to a group of individuals. Outsourcing is being pursued as an active business strategy in the current economic scenario, since it enables a firm to focus on core-competency areas. It also frees the firm from resource and labour intensive functions, which are now performed by trained personnel at much lower costs.
Ability to work in joint ventures and across divisions, culture and countries. Ability to integrate an understand of IP. Scientific expertise and business strategy. Ability to spur creativity while managing commercially. Expertise in functioning and decision making of regulatory requirement. Human resource skills to transform pharmaceutical segment. Dedicated support systems for web interface with real time information. Quality system must meet regulation in multiple markets plus clients internal standards.
Modernizing Your Finance Team With TechnologyWorkiva
This slideshow explores what modern finance is and what it takes to get your team there. To find out more, visit workiva.com/solutions/financial-reporting
Develop high quality Business requirements for Serialization/Track & Trace to provide a corporate vision, engage a large spectrum of
stakeholders, and efficiently deliver the solution releases
Sabrion has a highly qualified team of retail/manufacturing process experts and IT consultants, supporting both short and long-term needs. Our FastForward implementation methodology to support PLM and Merchandise planning.
Project Management
PMI – Project Management Institute
PMBOK – Project Management Body of Knowledge
Agile – We utilize Agile, Scrum, and Extreme methodologies when appropriate
We are flexible to embrace the methodologies used by our customers an business partners
Retail/Manufacturing Business Process Re – Engineering
As-Is and To-Be Modeling, SIPOC, RACI, Impact Analysis, Standard Operating Procedures
Application Design, Development and Integration
UML – Unified Modeling Language
Open Internet and Standards, HTML5, CSS3, JQuery, Javascript, Web Frameworks
Application Architecture
Application Infrastructure Design – Virtualization, Cloud, Application Servers, Storage, Web DMZ
Global Network Design – LAN, WAN, MPLS, Reverse Proxy, CDN
Deployment Architecture – Dev, QA, Staging, Production
The presentation demonstrates the stages for setting up a business process for a sales function
The methodology mentioned in the presentation is based on best practices used to set up business development functions for SME's for promoting their products/services.
Delivering engagement in integration webinar
Thursday 3 September 2020
presented by
Jon Burke
The link to the write up page and resources of this webinar:
https://www.apm.org.uk/news/delivering-engagement-in-integration-webinar/
White Paper: Onboarding New Technology TalentACTIVE Network
Assimilating a new hire, motivating him or her to do their best work over the long-term, then keeping the person as an
employee once they become a high-value contributor, are all responsibilities that you, the hiring manager, must manage. It’s a tall order to be sure. In this chapter, we highlight the key intervention points, offer helpful background information and the latest research findings, plus suggest initiatives that are the most likely to produce the desired results. Those range from the super-simple (providing a fully-functional workstation prior to the new hire’s arrival) to ideas that are still being vetted by industry leaders (like the use of motivational gaming, and the controversial concept of offering raises several times a year).
Streamline the IT Hiring Process | WhitepaperACTIVE Network
Some 70% of hiring managers say they want to hire more technology workers in the coming months. If you’re one of those people, you should be aware that a unique set of challenges lies ahead. This whitepaper provides actionable insights into the most prevalent hurdles currently facing IT hiring managers, and is intended to help not only streamline your hiring process, but to get the most from your staffing and recruiting partners.
Addressing the Top IT Hiring Challenges | WhitepaperACTIVE Network
The need for high-quality IT workers is increasing at a rapid pace, but the pool of potential candidates is smaller than ever – which goes a long way towards explaining why nearly 60% of companies are reporting that open IT positions are currently going unfilled. But that’s not the whole story - the challenges in this candidate-driven employment market are many. And some of the moves being made by candidates to leverage the situation (and by companies to try and control it) are only contributing to the ever-increasing complexity of the hiring process. - See more at: http://pages.xtglobal.com/Addressing-Top-IT-Hiring-Challenges-Download-Page.html#sthash.LmOl81b4.dpuf
The Current IT Labor Ecosystem | WhitepaperACTIVE Network
In the long history of labor forces, there perhaps has never been a more in-demand and competitive candidate pool than today’s technology workers. While this candidate-driven market is driving technology innovation, it is also placing added pressure on IT hiring managers to not only stay consistently engaged in the hiring process, but also to continue to offer increasingly lucrative compensation packages, engaging projects and a compelling corporate culture in order to remain competitive in the current IT hiring ecosystem.
Technology Meets Vision
Focused on developing tailored solutions, XTGlobal offers a best-in-class product and service portfolio serving the needs of AP automation, IT services, resource staffing and business process outsourcing.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
LA HUG - Video Testimonials with Chynna Morgan - June 2024
Sucessful BPO Through Technology Enablement
1. 1
SUCCESSFUL BPO
THROUGH TECHNOLOGY
ENABLEMENT
TRANSFORMING COST CENTER INTO VALUE
CENTER
2. 2
AGENDA
THE CURRENT BPO LANDSCAPE
ADDRESSING THE ISSUES OF BPO
THE SHIFT TO ITES
THE BENEFITS OF PROACTIVE IT ENABLEMENT
THE IMPORTANCE OF A STRUCTURED APPROACH
TAKING STRATEGIC ADVANTAGE OF THE BENEFITS
3. 3
THE CURRENT BPO LANDSCAPE
What exactly IS process outsourcing, and what are the primary types?
Types of Process Outsourcing Process Examples
Standard BPO Customer Support, Technical Support, Marketing
Non-Voice BPO Payroll, Data Entry, Quality Assurance
KPO Accounting, Research, Content Development
LPO Litigation Services, Contract & Business Services
4. 4
ADDRESSING THE ISSUES OF BPO
Common Barriers to Entry Related Concerns
Concerns Regarding Risk Lost time and resources into a failed implementation
Concerns Regarding Quality Inaccurate deliverables and costly errors
Concerns Regarding Loss of Control Knowledge gaps and inability to affect process change
Concerns Regarding Cost Upfront capital investment and prolonging of ROI
5. 5
BPO IS AN OPERATIONAL
TRAINWRECK & CANNOT
BE SUCCESSFUL
( or can it? )
6. 6
There is substantial concern among business
managers surrounding the risk of the decision
to implement a BPO solution. These concerns
surround:
• The potential for a failed implementation
• Misdirected resources
• Wasted time
BPO BARRIERS TO ENTRY
CONCERNS
REGARDING RISK
7. 7
In addition, there is also concern surrounding the
quality of work to be delivered by a BPO partner.
These concerns include:
• The quality of deliverables and processes
• Added costs due to internal quality oversight
• Financial repercussions due to inaccurate data
BPO BARRIERS TO ENTRY
CONCERNS
REGARDING
QUALITY
8. 8
A with many business managers, the thought
of exporting components of their business is
an uncomfortable thought. Among the
concerns are:
• Knowledge gaps within BPO employees
• The inability to manage and affect
process changes
• The lack of day-to-day visibility into the
process
BPO BARRIERS TO ENTRY
CONCERNS
REGARDING LOSS OF
CONTROL
9. 9
Not surprisingly, business managers are concerned
with the financial outlay required to effectively
implement a BPO program. Included within this
concern are:
• Concerns with large initial outlay and
implementation expense
• Concerns with the timeline for seeing
substantial returns on investment
• Concerns with ongoing program overhead
BPO BARRIERS TO ENTRY
CONCERNS
REGARDING COST
10. As these concerns mount, the industry has focused
on a technical and philosophical shift. Welcome to….
THE
MOVEMENT
TOWARDS IT
ENABLEMENT
10
11. 11
THE MOVEMENT TOWARD IT ENABLEMENT
USHERS IN A NEW MENTALITY
Focus away from myopic cost reduction “outsourcing” and more
toward opportunity realization
Shifts toward utilizing emerging technology and expertise for
strategic growth rather than simply process support
12. 12
THE BENEFITS OF PROACTIVE IT ENABLEMENT
Businesses stand to gain substantially through the enablement of technology:
The Benefits Achieved By
Increased Visibility Utilizing the web
Retained Control Utilizing business rules
Retained Accountability Utilizing roles & permissions
Reduced Overhead Utilizing SLAs
13. 13
THROUGH TECHNOLOGY, EXISTING BPO CONCERNS
ARE MINIMIZED OR ELIMINATED ALTOGETHER
INCREASED
VISIBILITY
• Unlimited user licenses
• Simultaneous access to data
• Access from web-based devices
• Knowledge transfer
RETAINED CONTROL
• Technology tailored to your
business processes
• Robust workflow capabilities
• Robust business rules
• Issue trackers
RETAINED
ACCOUNTABILITY
• Role-based access
• Detailed audit trails
• Configurable to account for nuances and
preferences across multiple departments
14. 14
THROUGH TECHNOLOGY, EXISTING BPO CONCERNS
ARE MINIMIZED OR ELIMINATED ALTOGETHER
RETAINED QUALITY
• Uptime guarantees (99.985% uptime)
• Data quality guarantees (99%+)
• Performance-based SLA models
REDUCED OVERHEAD
• Elimination of data entry
• Manual paper filing
• Research tasks for other departments
• Minimize vendor calls
• Walking approvals
• Exception handling
15. 15
Research into open credits
Time spent on payment term negotiation
Monitor approvals to avoid missed discounts BECOMING A
VALUE CENTER
16. 16
THE IMPORTANCE
OF A STRUCTURED
APPROACH
“As organizations increasingly make outsourcing an
integral part of their operations, a new breed of
professionals skilled in the design, implementation
and management of these complex business
relationships has emerged.”
Michael Corbett
IAOP Chairman
17. 17
THE IMPORTANCE OF A STRUCTURED APPROACH
1 2 3 4
Establishment of
Definition
of Success
Before embarking on any
technical implementations,
establish an agreed upon and
clearly-defined measure of
success, whether it be financial,
operational, or both.
Establishment of
Governance
Models
Define a well-structured
governance model to aide in the
initial and ongoing ownership of
accountability, controls,
compliance and quality.
Definition of
Project
Structures
Invest the time in a detailed
requirements gathering and
project milestones. From there,
the project can be properly and
correctly staffed to meet the needs
of the project.
Needs
Assessment
Identity and address which
processes are good candidates
for outsourcing and which
should remain in-house. Ensure
that all stakeholders are
consulted to provide a holistic
needs assessment.
18. 18
THE IMPORTANCE OF A STRUCTURED APPROACH
1 2 3 4
Establishment of
Definition
of Success
Before embarking on any
technical implementations,
establish an agreed upon and
clearly-defined measure of
success, whether it be financial,
operational, or both.
Establishment of
Governance
Models
Define a well-structured
governance model to aide in the
initial and ongoing ownership of
accountability, controls,
compliance and quality.
Definition of
Project
Structures
Invest the time in a detailed
requirements gathering and
project milestones. From there,
the project can be properly and
correctly staffed to meet the needs
of the project.
Needs
Assessment
Identity and address which
processes are good candidates
for outsourcing and which
should remain in-house. Ensure
that all stakeholders are
consulted to provide a holistic
needs assessment.
19. 19
THE IMPORTANCE OF A STRUCTURED APPROACH
1 2 3 4
Establishment of
Governance
Models
Define a well-structured
governance model to aide in the
initial and ongoing ownership of
accountability, controls,
compliance and quality.
Definition of
Project
Structures
Invest the time in a detailed
requirements gathering and
project milestones. From there,
the project can be properly and
correctly staffed to meet the needs
of the project.
Needs
Assessment
Identity and address which
processes are good candidates
for outsourcing and which
should remain in-house. Ensure
that all stakeholders are
consulted to provide a holistic
needs assessment.
Establishment of
Definition
of Success
Before embarking on any
technical implementations,
establish an agreed upon and
clearly-defined measure of
success, whether it be financial,
operational, or both.
20. 20
THE IMPORTANCE OF A STRUCTURED APPROACH
1 2 3 4
Establishment of
Definition
of Success
Before embarking on any
technical implementations,
establish an agreed upon and
clearly-defined measure of
success, whether it be financial,
operational, or both.
Needs
Assessment
Identity and address which
processes are good candidates
for outsourcing and which
should remain in-house. Ensure
that all stakeholders are
consulted to provide a holistic
needs assessment.
Definition of
Project
Structures
Invest the time in a detailed
requirements gathering and
project milestones. From there,
the project can be properly and
correctly staffed to meet the needs
of the project.
Establishment of
Governance
Models
Define a well-structured
governance model to aide in the
initial and ongoing ownership of
accountability, controls,
compliance and quality.
21. 21
Free management to focus on using internal
resources strategically
Allocation of realized benefits to re-invest in
key initiatives
Maintain positive internal workforce by
reduction of laborious and tedious processes
Retain the desired levels of control and
process visibility
TAKING STRATEGIC
ADVANTAGE OF
THE BENEFITS
22. “THE NO. 1 ADVANTAGE OF
OUTSOURCING EFFECTIVELY IS THE
ABILITY TO FREE YOUR TIME TO
CONCENTRATE ON MORE IMPORTANT
ASPECTS OF BUSINESS OWNERSHIP.”
Michael Corbett
IAOP Chairman
22
23. 23
Through a concentrated commitment to quality, efficiency and service, XTGlobal is proud
to provide end-to-end technology solutions for companies large and small. Streamline AP
and document processing workflows with our customized automation solutions. Reduce
overhead and operational inefficiencies with our extensive business process outsourcing
(BPO) services. Staff technical resources and projects with our IT staffing services, and
leverage our roster of experienced developers to serve your custom technology needs.
Enhance productivity, minimize process bottlenecks and right-size your technical
resources, all while realizing dramatic cost savings to your organization.
2701 Dallas Parkway, Suite 550 | Plano TX, 75093 | 866.446.2910 |
www.xtglobal.com