The document discusses various human resource services including talent management systems, HR consultancy, recruitment process outsourcing, applicant tracking systems, learning management systems, performance management, payroll outsourcing, professional employee organizations, and exit management. It provides details on key players, market sizes, growth rates, and trends for each HR service.

1. HUMAN RESOURCE
SERVICES
Karan Saini2nd June 2015

2. HR Services along an ELC
Exit
Payroll and
Compliance
Training and
Development
RecruitmentHR Strategy
 Talent Management Systems
 HR Consultancy
 Recruitment Process
Outsourcing
 Applicant Tracking Systems
 Learning Management System
 Performance Management
 Human Resource Management/Information System
 Payroll Outsourcing
 PEO
 Data Analytics
Additional
Module

3. Exit
Payroll and
Compliance
Training and
Development
RecruitmentHR Strategy
 Talent Management Systems
 HR Consultancy
 Recruitment Process
Outsourcing
 Applicant Tracking Systems
 Learning Management System
 Performance Management
 Human Resource Management/Information System
 Payroll Outsourcing
 PEO
 Data Analytics
Additional
Module

4. Talent Management Systems
 Integrated strategies or systems designed to
improve processes for recruiting, developing and
retaining skilled people to meet organisational
needs.
 Different from HRMS/ERP as this is strategic and
for long-term enterprise goals with respect to
human capital.
 Combined with ATS and includes modules for
Performance Mgmt, LMS, Succession Planning,
etc.
 Market size estimated to be over $5 billion and

5. Talent Management Systems
 Big Players: SAP, Oracle, IBM and Workday
 New Innovators: Saba, PeopleFluent and
Halogen
 Vendors with focus on single segment (big
companies or medium enterprises) more
successful
 Emerging Trends: Social Recruiting, Analytics,
Real-time Engagement and Feedback & Social
Recognition
 Achievers & Globalpeice introduced these tools

6. HR Consultancy
 Primary functions for which HR Consultants are
employed are Human Capital Management,
Health and benefits, M&A, Retirement and
Employee Communication.
 It is globally a $18.4 billion market with more
than 950 consultancy firms globally
 Key Players: AON Hewitt, Deloitte, PwC, Mercer
and Hay Group
 In India, ABC Consultants is one of the oldest
firm with an experience of 45 years in the
domain.

7. Exit
Payroll and
Compliance
Training and
Development
RecruitmentHR Strategy
 Talent Management Systems
 HR Consultancy
 Recruitment Process
Outsourcing
 Applicant Tracking Systems
 Learning Management System
 Performance Management
 Human Resource Management/Information System
 Data Analytics
Additional
Module
 Payroll Outsourcing
 PEO

8. Applicant Tracking System
(ATS)
 Also known as Talent Acquisition Management
Product(TAMP) and primarily involves filtering
applications, management of resumes and
applicant information.
 Data either collected from front-end system at
website or through job board partnerships.
 All recruitment agencies and most major
corporations have an individual ATS while on
the enterprise level it is a part of the HRIS.
 Predicted CAGR of 11.37% through 2013-20183

9. Applicant Tracking System
(ATP)
 Recent Enhancements: Use of AI, Natural
Language Processing to interpret applications
 Key Players: Oracle, SAP, ADP, LogicMelon,
PageUp
 Emerging Trends:
 Analytics and context based systems coming up.
 Spire, a Bangalore based company, introduced
TalentSHIP based on data analytics
 Cloud-based Services
 Mobile Recruitment Tools

10. Recruitment Process
Outsourcing
 The RPO provider assumes control over the
design and management of the recruitment
process and responsibility over results.
 Types of RPOs- Enterprise, Project and Point-of-
service.
 In most cases it is an Annuity but can have a
Cost-per-hire model as well.
 According to annual contract volume it is a $1.5
billion market which grew at 16% in 20134
 Growing at a rate around 30% in India.

11. Recruitment Process
Outsourcing
 Key Players: ManPower, Cielo, AMS, Allegis
(Global)
Elixit, MaFoi, PeopleStrong (India)
 ABC Consultants started a joint venture with
Alexander Mann which now has Vodafone as a
client
 Kelly launched its RPO offerings in India recently
 Emerging Trends –
 Recruitment companies offering RPOs so as to counter
cannibalising effect of RPO on traditional forms
 Cosourcing being done by companies where in more

12. Exit
Payroll and
Compliance
Training and
Development
RecruitmentHR Strategy
 Talent Management Systems
 HR Consultancy
 Recruitment Process
Outsourcing
 Applicant Tracking Systems
 Learning Management System
 Performance Management
 Human Resource Management/Information System
 Data Analytics
Additional
Module
 Payroll Outsourcing
 PEO

13. Learning Management System
(LMS)
 Delivers and manages instructional content,
identifies and accesses learning & development
goals, tracks progress and presents data for
supervision.
 Many LMS vendors provide modules for
Performance Management as well.
 Course Management Systems (CMS) are a
subpart focused on the training and learning
courses and their supervision.
 LCMS also includes development of content

14. Learning Management
System(LMS)
 Key Players: Moodle, Litmus, Grovo,
Blackboard, Cornerstone on Demand(fastest
growing)
 Challenges:
 Integration with other systems
 Lack of customisation
 Low user adoption
 Emerging Trends:
 Integration with MOOC Providers (Coursera, EdX,
etc)
 On-demand learning and course creation

15. Competence based Performance
Mgmt.
 A form of Performance Management with a
focus on obtaining and developing the
competencies required to be successful at the
organisation.
 These include Feedback and Rating
frameworks such as 360 Feedback and
Upward Feedback
 Key Players: Saba, Cornerstone on Demand,
Comaea
 It has a niche market and is expected to
remain small and specialised in the near

16. Talent Analytics
 Big data can now be statistically understood to
answer critical questions like whom to hire, how
to manage people, what drives performance, etc.
 Organisations are shifting from simple reporting
of data to making informed decision and
ultimately to predicting employee performance.
 WorkDay introduced the use of big data in the
HR Domain and now is the hottest trend in the
market.
 Major advances in the Talent Analytics market
are shared both by established players and
innovative startups

17. Talent Analytics
 SuccessFactors advances its Work Force
Analysis, a market leader, which includes
predictive tools and mobile reporting.
 Oracle offers business intelligence system OBIE
and other analytic tools which are widely used.
 In India, CEB recently acquired Talent Neuron for
$20 million in Feb 2014
 AbsolutData, a Gurgaon talent analytic firm, was
recently funded $20 million by Fidelity Investors.
 Spire, mentioned earlier, is another innovative
entrant.

18. Exit
Payroll and
Compliance
Training and
Development
RecruitmentHR Strategy
 Talent Management Systems
 HR Consultancy
 Recruitment Process
Outsourcing
 Applicant Tracking Systems
 Learning Management System
 Performance Management
 Human Resource Management/Information System
 Payroll Outsourcing
 PEO
 Data Analytics
Additional
Module

19. Payroll and Compliance
Outsourcing
 Functions include Time & Labour Management,
Payroll processing, TDS calculation and filing
and other tax compliance.
 Market is divided into Mid-Market(50%),
National(40%) and Multi-National
Organisations(10%).
 Multi-National market is seeing the largest
growth due to the need of all encompassing
cost efficient systems
 Currently a $13.4 Billion market and is
expected to see a 3.91% CAGR during 2013-
20184

20. Payroll and Compliance
Outsourcing
 Key Players: ADP, Ceridien, Genpact, Northgate
 Success Factors: Strength of technology and
Multi-country capacity
 Cost Reduction is the primary challenge as well
as the growth driver in the market
 Emerging Trend- Employee Self-service
 In India, ADP recently acquired MaFoi
Randstand’s payroll bussiness and continues to
acquire and expand.
 Leading sectors are Manufacturing, fin. Services
and retail

21. Professional Employee
Organisations
 PEOs take Payroll outsourcing one step forward to
employee management tasks, such as employee
benefits, employee compensation, risk/safety
management, and training.
 The PEO does this by hiring a client company's
employees, thus becoming their employer of
record for tax purposes and insurance purposes, a
practice known as joint employment or co-
employment.
 It is estimated to have a $2 billion market size and
is concentrated in North America and Europe to
bypass the stringent social security laws.

22. Exit
Payroll and
Compliance
Training and
Development
RecruitmentHR Strategy
 Talent Management Systems
 HR Consultancy
 Recruitment Process
Outsourcing
 Applicant Tracking Systems
 Learning Management System
 Performance Management
 Human Resource Management/Information System
 Data Analytics
Additional
Module
 Payroll Outsourcing
 PEO

23. Exit Management
 Exit Management usually includes an Exit
Management Strategy which includes Legal
obligations and an Exit Interview.
 These services are usually provided as an
additional module in the basic Human
Resource Management Systems or the
Enterprise Resource Planning (ERP) System.
 Emerging Trend: Outsourcing exit interviews
to a third party so that they are more open and
productive.

24. References
1. Forbes HR Industry Research Report
2. Everest Group Research Paper on the RPO
Industry, 2013
3. NelsonHall HR Industry Report
4. Bersin by Delloite HR Reseach Paper