The document outlines the roles and responsibilities of a hotel housekeeping department. It describes that housekeeping involves maintaining cleanliness in guest rooms, public areas, and laundering linens. It then lists several positions within the department such as executive housekeeper, housekeeping supervisor, floor supervisor, room attendant, and public area attendant. It details the duties of each role which generally involve cleaning, stocking supplies, inspecting rooms, and maintaining orderliness.

1. HOUSEKEEPING DEPARTMENT

2.  HOUSEKEEPING – literally refers to the upkeep
and maintenance of cleanliness and order in a
lodging establishment, like inn, hotel, apartel,
condominium, resort, dormitory or hospital.
 HOUSEKEEPER – is one who is responsible for
administering housekeeping maintenance and for
insuring that everything is in order and that all
occupants are made comfortable, safe, and
protected from disease-causing bacteria.

3. Housekeeping usually covers the following areas:
 Guest rooms
 Hallways and corridors
 Lobby
 Public rooms and restaurants
 Offices
 Stairways
 Windows
 Stores, concessionaire shops
 Grounds
 Linen and laundry area

4. SCOPE OF HOUSEKEEPING
The responsibilities of the Housekeeping
Department include the following:
 Guestrooms Maintenance
 Maintaining cleanliness and orderliness in the
guestrooms
 Furnishing the room with necessary amenities
and supplies such as bed, linen, appliances, etc.
 Attending to service request of houseguests
 Keeping the area free of safety hazards

5. MAINTENANCE OF PUBLIC AREAS
 Maintaining the cleanliness and orderliness in all
public areas which include lobby, corridors,
function rooms, grounds, etc.
 Maintaining the upkeep of the surroundings of the
building by keeping it clean and free of litters
 Maintaining an attractive landscape to enhance eye
appeal
 Keeping the public areas free of safety hazards
 Undertaking minor repair like busted bulbs, broken
furniture etc

6. MAINTENANCE OF LINEN/LAUNDRY
SERVICE
Collecting and delivering laundry
items for house guest or in house
occupants
Washing, drying, and ironing guest
laundry as well as linens used in
banquet functions, food service and
guestrooms.
Mending service

7. 1. WASHING, ISSUANCE, REPAIR AND
INVENTORY OF EMPLOYEE’S
UNIFORMS
3. INSTALLATION, CLEANING AND
MAINTENACE OF FURNITURES AND
FACILITIES
5. PROVISION OF SPECIAL SERVICES
LIKE
BABY SITTER, MENDING,
POLISHING
SHOES, ETC.

8. HOUSEKEEPNG ORGANIZATION
HOUSEKEEPING DEPARTMENT – is
organized such that there is a separate
section to handle specific tasks. There is
section for room maintenance, another
one for public areas, and separate section
for linen and laundry service. Each section
is headed by a section head like a Head
Houseman for Public Area, Housekeeping
Supervisor, and laundry/linen supervisor.

9. ORGANIZATIONAL CHART OF THE HOUSEKEEPING DEPARTMENT
(FOR LARGE ENVIRONMENT)
EXECUTIVE
HOUSEKEEPER OR
HOUSEKEEPING
MANAGER
PUBLIC
AREA
SUPERVIS
OR
HOUSEMAN UTILITY
/MAINTENANCE
JJ
J
PEST
CONTROL
TECHNICIA
N
GARDENER/GROU
NDS
MAINTENANCE
HOUSEKEEPI
NG
SUPERVISO
R
ROOMBOY/
ROOM
ATTENDANT
CHAIMBERMAID
MINI-BAR
ATTENDANT
LINEN &
LAUNDRY
ATTENDANT
LINEN ATTENDANT
LAUNDRY
ATTENDANT
VALET RUNNER

10. SMALL ESTABLISHMENT
Housekeeping Manager
Assistant Housekeeping Manager
Room Attendant Utility Man Linen
Laundry Attendant

11. Positions in the Housekeeping Department
Some of the general positions in the department include:
The Executive Housekeeper
This is the person overall in charge of the housekeeping
department in a medium to large hotel, and will report
directly to the general manager or to the Rooms Division
manager.
Job Summary
– Supervises all housekeeping employees, has the
authority to hire or fire, plans and assigns work
assignments, informs new employees of regulations,
inspects housekeeping personnel work assignments and
requisitions supplies.

12. Assistant Housekeeper
Responsible for the overall housekeeping department
and carries out work delegated by the executive
housekeeper in his/her absence. The assistant
housekeeper supervises all housekeeping employees,
has the authority to hire or fire, plans and assigns
work assignments, informs new employees of
regulations, inspects housekeeping personnel work
assignments and requisitions supplies.
All the duties and responsibilities of assistant
housekeeper will be as same as that of executive
housekeeper in his/her absence.

13. Housekeeping Supervisor
Duties and responsibilities
• Supervise housekeeping staff when they are
performing their duties
• Supervise laundry staff duties
• Stock and maintain any housekeeping supply rooms
• Determine and process all guest complaints
• Check all guest rooms are ready for arrival
• Check that all common areas are hazard free and
ready for guests
• Conduct daily morning meeting with housekeeping
staff and organize all staff daily

14. Floor Supervisor
Duties and responsibilities:
• Assign duties to the floor housemen and housekeepers.
• Inspect each room completed by Housekeepers, according to
specified room checklist and ensure that they meet the standards
of the establishment in terms of cleaning, functional and
aesthetic value.
• Check stocks of linen and guest supplies and cleaning supplies
on floors and ensure timely delivery of soiled linen to laundry and
requisition for fresh linen from linen room and guest supplies /
cleaning supplies from the stores.
•• Follow upon maintenance orders sent to Engineering.

15. Public Area attendant
This person keeps all lobbies and public facilities (such
as lobby restrooms, telephone areas, the front desk
and offices) clean and tidy.
Duties and responsibilities:
• Cleans and maintains all lobbies and public restrooms
• Sweeps carpets
• Empties ashtrays and rubbish bins
• Polishes furniture and fixtures
• Vacuums and polishes elevators
• Keeps the front of the hotel free from trash

16. Linen and Uniform Attendant
This person is responsible for storing and issuing uniforms, bed
linen and table linen. He or she also takes stock and maintains linen
room supplies.
Duties and responsibilities:
• Sorts items and counts and records number if items soiled
• Places linen and uniforms in containers for transport to laundry
• Examines laundered items to ensure cleanliness and
serviceability
• Sends torn articles to the seamstress for repair
• Stores laundered linen and uniforms on shelves after verifying
numbers and type of articles
• Issues linen and uniforms, which are both to be exchanged on a
clean-for-soiled basis only

17. The Room Attendant
The Housekeeper/Room Attendant performs routine
duties in cleaning and servicing guest rooms and
bathrooms under the supervision of a housekeeping
supervisor.
Duties and responsibilities:
• Enters and prepares the room for cleaning
• Makes the bed
• Dusts the room and furniture
• Replenishes guest room and bath supplies
• Cleans the bathroom
• Cleans the closet

18. Housemen
This person performs any combination of the following tasks to
maintain guest rooms, work areas and the hotel premises in
general in a clean and orderly manner.
Duties and responsibilities:
• Cleans rugs, carpets and upholstered furniture using a vacuum
cleaner, broom, and shampoo machine
• Cleans rooms, hallways and restrooms
• Washes walls and ceilings, moves and arranges furniture and
turns mattresses
• Sweeps, mops, scrubs, waxes and polishes floors
• Dusts and polishes metal work
• Collects soiled linen for laundry
• Receives linen supplies

19. Gardener
Duties and responsibilities
• Spring clean-up (raking, mulching, cutting back shrubs, grasses,
and dead plants)
• Garden Prep (preparing flower and garden beds, adding
compost, planting, mulching)
• Seeding/growing new plants, watering plants
• Managing flower beds around the property

20. Scope of Housekeeping Maintenance:
Guestroom maintenance.
Maintenance of public areas.
Maintenance of linen and laundry service.
Washing, issuance, repair and inventory of employee’s
uniform.
Installation, cleaning and maintenance of fixtures and
facilities.
Provision of special services like baby-sitting, polishing
shoes, etc.

21. Objectives of Housekeeping Department:
To provide a clean, safe and comfortable environment, which gives
a feeling of security and reassurance to guests.
To conform to sanitation requirements of health laws.
To protect and maintain the original beauty of the building finishes,
fabrics and furnishings.
To extend friendly and courteous service to all guests and to all staff
members of the hotel.
To operate with a conscious and cooperative effort towards the
company.
To train staff members of the hotel in housekeeping services.

22. Room Status Codes:
During room checking, the housekeeper checks the status of each room using the
following codes, then prepares the housekeeping room status report and endorses it in
triplicate copy. One for the Front desk, as their reference in assigning rooms, one for the
linen room and another copy left on the floor for easy mapping.
OCC – Occupied HL –Heavy Luggage
VC – Vacant and Cleaned LL – Light Luggage
VD – Vacant and Dirty NL – No Luggage
OR – Occupied and Ready DL –Double Lock
OC – Occupied and Clean CL – Chain Lock
OD – Occupied and Dirty HU – House Use
CO – Check-out NCI – Newly Checked-In
OOO – Out of Order NS – No Show
DND – Do Not Disturb SO – Slept Out
V/ O or O/ V – Status unclear BLO – Blocked
LO – lock Out V - Vacant
DO – Due Out MUR – Make Up Room
DNCO – Did not checked out VR – Vacant and Ready
VCI – Vacant, Cleaned and Inspected