Fluor Corporation is using IBM's social software platform to connect its 43,000 global employees, allowing them to collaborate more effectively across projects. Over half of Fluor's workforce quickly joined the platform, sharing expertise. The platform improves innovation by helping engineers and staff collaborate globally. By outsourcing the platform to IBM, Fluor can focus on its core business while gaining collaboration and productivity benefits expected to increase revenue and reduce employee turnover.
Digital transformation: New purpose for enterprise architectureJason Bloomberg
Digital transformation is a hot topic from the boardroom to the back office. Customer preferences and behavior are driving enterprise technology choices like never before. Rising to this challenge, however, requires more than technology change. In reality, internal organizational change is absolutely necessary to maintain focus on the customer in today’s digital world. Enterprise digital transformation efforts, therefore, involve organizational, process, and technology changes that better connect the customer to the technology systems of record. To the enterprise architect, such initiatives sound like a perfect application of enterprise architecture. Only most organizations don’t see this connection. This session will provide a clear definition of digital transformation and will connect the dots from the business priority to the role of the enterprise architect. Attendees will come away with a better appreciation of how to position EA for a leadership position in today's enterprise digital transformation initiatives.
What’s Next? Application Modernization Roadmap For Socializing IBM Notes and ...John Head
Some organizations neglect or under-utilize one of the greatest IT assets in their portfolio - the line of business application. Most were built 10+ years ago with no Web, mobile, or social. This session describes the application revolution taking place, covering the options and best practices required for success. Migration and new development will be compared and contrasted. Real-world data will demonstrate the positive potential return on investment. We will discuss PSC's Application Modernization Center and how it helps move customers from merely maintaining Notes applications to increasing their value with XPages. If your organization is considering a migration or an XPages solution for your Notes/Domino investments, this session is for you!
Understanding SharePoint 2013 and the Social Landscape Perficient, Inc.
The state of social computing with SharePoint has undergone significant change - and it's not done yet! In the past few months alone, Microsoft has acquired Yammer's cloud-based social software and the SharePoint 2013 beta has gone public with improved social features.
Join us as we take a look at how this space has shifted in the last year and discuss related topics, including:
- SharePoint 2013's social features
- Where Microsoft and its partners might be going
- How you can manage the change to come out ahead for your organization
- Understand where you fall on SharePoint's social spectrum
- Learn some things about where you might be going
Digital transformation: New purpose for enterprise architectureJason Bloomberg
Digital transformation is a hot topic from the boardroom to the back office. Customer preferences and behavior are driving enterprise technology choices like never before. Rising to this challenge, however, requires more than technology change. In reality, internal organizational change is absolutely necessary to maintain focus on the customer in today’s digital world. Enterprise digital transformation efforts, therefore, involve organizational, process, and technology changes that better connect the customer to the technology systems of record. To the enterprise architect, such initiatives sound like a perfect application of enterprise architecture. Only most organizations don’t see this connection. This session will provide a clear definition of digital transformation and will connect the dots from the business priority to the role of the enterprise architect. Attendees will come away with a better appreciation of how to position EA for a leadership position in today's enterprise digital transformation initiatives.
What’s Next? Application Modernization Roadmap For Socializing IBM Notes and ...John Head
Some organizations neglect or under-utilize one of the greatest IT assets in their portfolio - the line of business application. Most were built 10+ years ago with no Web, mobile, or social. This session describes the application revolution taking place, covering the options and best practices required for success. Migration and new development will be compared and contrasted. Real-world data will demonstrate the positive potential return on investment. We will discuss PSC's Application Modernization Center and how it helps move customers from merely maintaining Notes applications to increasing their value with XPages. If your organization is considering a migration or an XPages solution for your Notes/Domino investments, this session is for you!
Understanding SharePoint 2013 and the Social Landscape Perficient, Inc.
The state of social computing with SharePoint has undergone significant change - and it's not done yet! In the past few months alone, Microsoft has acquired Yammer's cloud-based social software and the SharePoint 2013 beta has gone public with improved social features.
Join us as we take a look at how this space has shifted in the last year and discuss related topics, including:
- SharePoint 2013's social features
- Where Microsoft and its partners might be going
- How you can manage the change to come out ahead for your organization
- Understand where you fall on SharePoint's social spectrum
- Learn some things about where you might be going
Microsoft Mobile Oy Story: IT Operations Fit for the 3rd PlatformHCL Technologies
This case study looks at how Microsoft Mobile Oy engaged with HCL to transform and manage its IT infrastructure operations. It examines the journey the two companies made to modernize the IT operations of this global high-tech manufacturing firm
Bring Your Own Device It’s all about Employee Satisfaction and Productivity, not Costs!
BYOD is becoming more popular globally. For instance, a survey indicated that about 28% of the global workforce in 2011 used personal devices for official purposes. This growth of BYOD is creating doubts in the minds of CIOs. Most focus on BYOD has primarily been from a cost savings perspective, however, our analysis indicates there are more important reasons for CIOs to consider.
AD214 What's Next? Application Modernization Roadmap for Socializing IBM Note...John Head
Some organizations neglect or under-utilize one of the greatest IT assets in their portfolio - the line of business application. Most were built 10+ years ago with no Web, mobile, or social. This session describes the application revolution taking place, covering the options and best practices required for success. Migration and new development will be compared and contrasted. Real-world data will demonstrate the positive potential return on investment. We will discuss PSC's Application Modernization Center and how it helps move customers from merely maintaining Notes applications to increasing their value with XPages. If your organization is considering a migration or an XPages solution for your Notes/Domino investments, this session is for you!
Resistance is futile! The digital workplace is comingIntranätverk
A better way of working – for people and for organisations – using new ways of working like the digital workplace, is something I feel passionately about. I want to show how the digital workplace can help improve how we work now and the many benefits that have been proven by organisations already. Why would you choose alternatives with these benefits!
Presented by Mark Morrell 22 May at Intranätverk 2013.
In this complimentary webinar, Toby Ward, CEO of Prescient Digital Media gives a behind-the-scenes look at the best intranets from the 4th Intranet Global Forum conference in LA.
In prior research, we showcased how digital leaders are using investments in digital technologies to transform key capabilities across customer experience and operations. However, in today’s volatile and disrupted world, capability leadership is not enough. As well as having the capabilities in place, organizations need to be nimble and flexible – dexterous – if they are to respond to ever-changing technology advances, emerging competitive disruptions, and changing customer needs. Enterprises that excel in both qualities – capability and dexterity – are digital organizations. This ‘digital elite’ reported that they outperformed their competitors on multiple key performance indicators including profitability, customer satisfaction, innovativeness and growth.
Whitepaper - IoT adoption in digital transformation journeys (v2.0)Pablo Junco
The Internet of Things or IoT is disrupting organizations across industries such as Manufacturing, Transportation, and Retail. Microsoft is undertaking Digital Transformation projects with over 1,000 customers, and with many of them, we had observed that IoT is the enabler of the business change.
However, Digital transformation isn’t necessarily about solving new business problems. It’s about how to solve existing problems more quickly, economically, efficiently, securely and with an extensible design that allows customers to iterate and evolve more rapidly.
The trends driving Digital Transformation include business, people, technology, and generational factors. Organizations are quickly experimenting with new technologies as the time between hype and adoption has shortened. The maturity of technologies such as IoT plus the acceptability of consumers is helping organizations to unlock the value of connecting things. In response, organizations are digitally transforming their business models to shift how they deliver value and drive efficiency.
This paper introduces a new engagement model based on Microsoft’ experience helping organizations succeed while adopting IoT as part of their Digital Transformation Journey.
Open Source business intelligence platform is a technology framework that provides for development of innovative business intelligence solutions through solution building capabilities.
10 Strategies For Getting the Most Out of your Social IntranetThoughtFarmer
Dion Hinchcliffe's keynote from Social Intranet Summit Vancouver 2010. There's a wealth of information for intranet stakeholders here, and it appeared that Dion could have spoken for an hour on any slide. Fascinating stuff!
Microsoft Mobile Oy Story: IT Operations Fit for the 3rd PlatformHCL Technologies
This case study looks at how Microsoft Mobile Oy engaged with HCL to transform and manage its IT infrastructure operations. It examines the journey the two companies made to modernize the IT operations of this global high-tech manufacturing firm
Bring Your Own Device It’s all about Employee Satisfaction and Productivity, not Costs!
BYOD is becoming more popular globally. For instance, a survey indicated that about 28% of the global workforce in 2011 used personal devices for official purposes. This growth of BYOD is creating doubts in the minds of CIOs. Most focus on BYOD has primarily been from a cost savings perspective, however, our analysis indicates there are more important reasons for CIOs to consider.
AD214 What's Next? Application Modernization Roadmap for Socializing IBM Note...John Head
Some organizations neglect or under-utilize one of the greatest IT assets in their portfolio - the line of business application. Most were built 10+ years ago with no Web, mobile, or social. This session describes the application revolution taking place, covering the options and best practices required for success. Migration and new development will be compared and contrasted. Real-world data will demonstrate the positive potential return on investment. We will discuss PSC's Application Modernization Center and how it helps move customers from merely maintaining Notes applications to increasing their value with XPages. If your organization is considering a migration or an XPages solution for your Notes/Domino investments, this session is for you!
Resistance is futile! The digital workplace is comingIntranätverk
A better way of working – for people and for organisations – using new ways of working like the digital workplace, is something I feel passionately about. I want to show how the digital workplace can help improve how we work now and the many benefits that have been proven by organisations already. Why would you choose alternatives with these benefits!
Presented by Mark Morrell 22 May at Intranätverk 2013.
In this complimentary webinar, Toby Ward, CEO of Prescient Digital Media gives a behind-the-scenes look at the best intranets from the 4th Intranet Global Forum conference in LA.
In prior research, we showcased how digital leaders are using investments in digital technologies to transform key capabilities across customer experience and operations. However, in today’s volatile and disrupted world, capability leadership is not enough. As well as having the capabilities in place, organizations need to be nimble and flexible – dexterous – if they are to respond to ever-changing technology advances, emerging competitive disruptions, and changing customer needs. Enterprises that excel in both qualities – capability and dexterity – are digital organizations. This ‘digital elite’ reported that they outperformed their competitors on multiple key performance indicators including profitability, customer satisfaction, innovativeness and growth.
Whitepaper - IoT adoption in digital transformation journeys (v2.0)Pablo Junco
The Internet of Things or IoT is disrupting organizations across industries such as Manufacturing, Transportation, and Retail. Microsoft is undertaking Digital Transformation projects with over 1,000 customers, and with many of them, we had observed that IoT is the enabler of the business change.
However, Digital transformation isn’t necessarily about solving new business problems. It’s about how to solve existing problems more quickly, economically, efficiently, securely and with an extensible design that allows customers to iterate and evolve more rapidly.
The trends driving Digital Transformation include business, people, technology, and generational factors. Organizations are quickly experimenting with new technologies as the time between hype and adoption has shortened. The maturity of technologies such as IoT plus the acceptability of consumers is helping organizations to unlock the value of connecting things. In response, organizations are digitally transforming their business models to shift how they deliver value and drive efficiency.
This paper introduces a new engagement model based on Microsoft’ experience helping organizations succeed while adopting IoT as part of their Digital Transformation Journey.
Open Source business intelligence platform is a technology framework that provides for development of innovative business intelligence solutions through solution building capabilities.
10 Strategies For Getting the Most Out of your Social IntranetThoughtFarmer
Dion Hinchcliffe's keynote from Social Intranet Summit Vancouver 2010. There's a wealth of information for intranet stakeholders here, and it appeared that Dion could have spoken for an hour on any slide. Fascinating stuff!
Infosys - Aerospace Web 2.0 Social Computing | Digital Consumer EcommerceInfosys
Social computing platforms help aerospace social computing to popularize as business networks that cut across organizational, geographic, and functional titles.
Presented by Toby Ward, Founder, Prescient Digital Media, the Examining the Top Intranets presentation features 7 leading intranets and digital workplaces from the 2019 intranet conference, the Digital Workplace & Intranet Global Forum. The 2020 conference is in NYC, Dec. 1-2 (www.IntranetGlobalForum.com)
A look at some of the very best intranet designs on the planet, including a sneak preview of some of the keynote presentations at this year's Digital Workplace & Intranet Global Forum.
Join us for a behind-the-scenes look at the best intranets and digital workplaces from British Airways, Coca-Cola, Duke Energy, Liberty Mutual, ConocoPhillips, McDonald's and more.
Among the topics covered:
Managing a complete intranet redesign
Digital assistants, chatbots and AI in the digital workplace
Design principles and navigation
And many case studies, and real-life examples
Join conference founder and Chair, Toby Ward, as he examines and showcases some of the best intranets and digital workplace tools on Earth for this free, in-depth webinar.
Businesses of every shape and size are using cloud to gain rapid access to world class IT capabilities (resource pooling, rapid elasticity,measured service, cost predictability, agility, rapid implementation, etc). Integrating a cloud solution with existing systems can be one of the most complex, costly and time-consuming aspects of cloud adoption.
Initializing and launching your social business initiatives: social from the ...Jacques Pavlenyi
An overview of IBM's transformation into a social business. Case study reviewing how IBM continues to adopt social media and collaboration technologies, and the beneficial impact it is having on the business.
Power Platform Governance Center of ExcellenceWithum
Unlock the full potential of Microsoft Power Platform and effectively govern your low-code applications and citizen developers. Learn how to define, monitor, track, govern, and perfect your Power Platform adoption and strategy, allowing you to focus on what you love most.
The Very Best of the Digital Workplace & Intranet Global Forum 2018Toby Ward
Webinar deck from The Very Best Intranets and Digital Workplace showcasing the best intranets, tools, case studies and presentations from the 2018 conference. www.IntranetGlobalForum.com
Your Cloud Strategy: Evolution or RevolutionSirius
Digital Transformation is the new black in IT.
Every business needs IT to be faster, cheaper and more flexible. Traditional IT cannot adapt to the new rules in many markets. In an increasingly disruptive competitive environment, digital transformation through cloud looms as an inevitability.
You need a cloud strategy, however, many organizations struggle with the “what, why, where and how.” You must honestly and thoroughly assess your current state and your future needs, with very clearly defined expected business outcomes. A plan is key; it can be very difficult to get to a new destination without map or a GPS.
Can you methodically evolve and optimize your IT, or is a revolution required now to save your business from getting left behind? View to learn:
--Key questions to ask yourself to understand if you need an IT evolution or revolution.
--Use cases that can drive the pace and scope of your digital transformation.
--What evolution and revolution look like in practice.
--How this approach sets you up to create the right cloud strategy for your business.
ETDP 2015 D1 SMAC & the Journey from Automation to Digital Factory - Snjeev K...Comit Projects Ltd
COMIT/Fiatech Conference 2015, Hallam, London
Sanjeev Kapoor, Senior Project Manager, Emerging Technologies, Ford Motor Company
Note: This presentation is an amalgam of the two presentations in the agenda.
• Introduction to Manufacturing Automation, Digital Factory and Industry
• Smarter, safer robots bringing automation in manufacturing industry
• The Digital Factory Lifecycle and Case Studies
• How Digital Factory has positively impacted manufacturers enabling them to produce
Faster, Cheaper and Better Products
• Difference between “looking digital and being digital”
• The DNA of a Digital Enterprise & how Digital Factory is enabling Digital Industry
What is SMAC (Social, Mobile, Analytics and Cloud)?
• Key Trends in Social, Mobile, Analytics and Cloud Technologies
• How SMAC Technologies collectively can digitally transform your organization?
• Case Studies – How organizations across industries are leveraging SMAC Technologies for innovation and business growth?
• Future of SMAC Technologies
In this presentation, Kalpesh introduces the topic of SMAC, examples of deployment of SMAC solutions and associated trends. Kalpesh's interest lies in mobile application development with tight coupling to social media, one of his app ideas is a social mobile wallet.
Similar to Service thinking cases consolidated v6 (1) (20)
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
"Impact of front-end architecture on development cost", Viktor Turskyi
Service thinking cases consolidated v6 (1)
1. Global 2000 Innovation-
IBM Service Thinking Project
Ana Cristina Garcia
Anna Dimerin
Olga Stryk
Ana Maria Rodriguez
Carolina Harumi Sugai
Mohamed Temraz
Historical Service Thinking Case Study Applications
Jul 8, 2013
2. Agenda
IBM Global 2000-Service Innovation Project July 8, 2013 Slide 2 of 20
1
2
3
4
5
6
Company and Offering - IBM & Social Business
Service Thinking Applied To Three Companies Summary
Fluor Press Release & Service Thinking Analysis
Curam Press Release & Service Thinking Analysis
Brainmates Press Release & Service Thinking Analysis
References & Appendix
3. International Business Machine (IBM) has various offerings
powered by both traditional and social business platforms
• Global Fortune 2000 Ranking: 20
• $104 Billion in Revenue in 2012
• $20 Billion financing for acquisitions through 2015
* CNN Money
* IBM annual Report
Products
• Wide range of products
across different
industries
• Software, Hardware,
Storage, Servers, PCs &
others
• Products are typically
prepackaged and
standardized
Services Solutions
• Business
Services, including
business strategy &
consulting
• IT services including
cloud, big data and
Integration services
• Outsourcing, training, fi
nancing and other
services
• Spearheaded by global
IBM services
• Feature a complete
turn-key offering
• Can be tailored to
corporation size
• Standardized or
customized to
customers’ unique
problems
• Can be leveraged for
social business offerings
*Other IBM Initiatives
• Smarter Planet
• Business Analytics
• Growth Markets
• Cloud Initiative
IBM Global 2000-Service Innovation Project July 8, 2013 Slide 3 of 20
4. Technology
Industry Trends
Social Business
Platforms
Social business trends are transforming the way companies
are doing business
Technology
Consolidation
IBM Global 2000-Service Innovation Project July 8, 2013 Slide 4 of 20
All/Only
Mobile
Cloud
Big Data
Gamification
Social Re-
engineering
Social
Networks
Service
Oriented-
Business
Model
• Personalization &
Customization
• Fermium & Multi-sided
markets
• Faster product lifecycle
• Faster Access to
information
• Increased Productivity
• Low boundaries
• Increased customer
engagements
• Viral & passive
marketing
• Outsourced S&HW
• Enhanced Security
• Collaborative
Offerings
• Software defined
networks
• Virtual infrastructure
• Flexible design
• $10 B Market 2012
• Predictive Modeling
• Data Analytics
• 62% of Fortune 100
have public app
• Easier to monetize
• Light infrastructure
requirements
• Customer Sentiment
• Influence product
selection
• Faster Feedback
5. Social business trends are transforming the way companies
are doing business (Continued)
SOCIAL BUSINESS TRENDS
• New ways to communicate in personal lives using social and collaborative
technologies
• Adaptation of workforce technologies to support increasing social interactions
• Social and collaborative technologies contribute to firms’ competitive
advantage
• 49% of enterprises planned to invest in Enterprise Social Business in 2012
(source: Forrester Research, Inc.; “Mapping the value of social business and
collaboration”)
• Telecommuting practice is getting more wide-spread
IBM Global 2000-Service Innovation Project July 8, 2013 Slide 5 of 20
6. Social Business
SaaS has driven companies to embrace social business
platforms
* Source: Forrester Research, Inc.; “The Forrester Wave: Cloud Strategies of Online Collaboration Software Vendors”
IBM Global 2000-Service Innovation Project July 8, 2013 Slide 6 of 20
7. * Source: Forrester Research, Inc.; “The Forrester Wave: Cloud Strategies of Online Collaboration Software Vendors”
IBM offerings are leading the social business sphere with
strong strategy and performance among competitors
IBM Global 2000-Service Innovation Project July 8, 2013 Slide 7 of 20
8. IBM provides comprehensive social business offerings that
empower companies to better serve their customers
*Source: IBM Social Business offerings
Features
• IBM enterprise experience translates into
competitive online collaboration offerings
• Offering both on-premise collaboration
software and hosting services of
collaboration technologies
• Internal and external collaboration
• Cloud based
• Available via Android, iOS and BlackBerry
Offerings
• Social Networking Platform to engage
employees, partners, clients (IBM
Connections, IBM Connections Suite, IBM
Notes and Domino, IBM Sametime)
• Social Analytics Platform to analyze
information gathered through social media
(IBM Connections, SPSS Modeler, Cognos 10)
• Social Integration Platform to give users a
single point of access to the
applications, services, information and social
connections (WebSphere Portal family of
offerings)
• Social Content Platform to share ideas, locate
expertise, and access relevant knowledge via
professional social networks (Connections
Enterprise Content, Content Navigator)
IBM Global 2000-Service Innovation Project July 8, 2013 Slide 8 of 20
9. Service thinking principles applied to Fluor
• Fluor attributes its industry leadership in the engineering and construction market to the innovation and
creativity of its employees who help to design, build and maintain many of the world's most challenging and
complex capital projects.
• Fluor Corporation is using IBM social software to empower its workforce to more effectively communicate,
collaborate and spur innovation across its construction sites and engineering offices.
Co-Creation
• Using IBM's industry leading enterprise social networking platform, employees across 60 global office
locations on six continents are now united, able to find colleagues with unique expertise to develop and
implement innovative solutions for project issues in diverse industries
• "A social intranet powered by IBM is transforming how we do business and creating a more connected
workforce across departments, geographies and the world."
Service Systems
• IBM today announced that Fluor Corporation, a global leader in engineering, construction and project
management, is using IBM social business technology to connect its global workforce, unifying its 43,000
employees around the world.
• The ability to share knowledge and expertise across the organization in real-time is crucial when decisions
need to be made at a moment’s notice on a job site.
Componentized
Business
Architecture
• In a matter of weeks, more than half of Fluor's global workforce joined the social networking
platform, uploading profile pictures, detailing expertise and making new connections.
• The intranet, powered by IBM Connections and IBM WebSphere Portal, contains more than 11 news and
information portals and more than 1,200 collaboration spaces with almost 2,000 active forum participants in
the Connections tool allowing the Fluor workforce to be more collaborative, responsive and innovative.
Glo-Mo-So
• By helping its engineers, professional staff and construction workers collaborate, Fluor is encouraging a
deeper level of innovation and knowledge among its workforce.
• They are unlocking new sources of value every day.
RTI
• The ability to share knowledge and expertise across the organization in real-time is crucial when decisions
need to be made at a moment’s notice on a job site.
• Today, organizations that are using social technology to engage and empower their employees are improving
productivity and unleashing innovation to gain competitive advantage. *…+ people-focused businesses
generated 26 percent more revenue per employee and had 40 percent lower turnover rates.
Multi-Sided
Metrics
IBM Global 2000-Service Innovation Project July 8, 2013 Slide 9 of 20
10. Principle Questions Phrases from PR Impact: Revenue, Profit, Brand, etc.
1. Co-creation
How do we empower employees
to reach their highest potential in
a collaborative environment?
Fluor Corporation is using IBM social software to
empower its workforce to more effectively
communicate, collaborate and spur innovation across
its construction sites and engineering offices.
Improvement of efficiency due to
employees collaboration within the
company
2. Service System
How are there being developed
new interactions that involve
several stakeholders within the
system?
*…+ employees across 60 global office locations on six
continents are now united, able to find colleagues
with unique expertise to develop and implement
innovative solutions for project issues in diverse
industries
Share of expertise and know how will
improve company performance
3. Components
Which are the hot spots?
Is there a business component for
which external specialization is
required?
*…+ Fluor Corporation, a global leader in engineering,
construction and project management, [..]Fluor
using IBM social business technology to connect its
global workforce, unifying its 43,000 employees
around the world.
The outsource of the online platform
allows the company to focus in the
core of the engineering, construction
and project management business,
improving the brand and making
strong the core business
4. Platform Glo-Mo-So How fast can it grow?
In a matter of weeks, more than half of Fluor's global
workforce joined the social networking platform,
uploading profile pictures, detailing expertise and
making new connections.
Increase in revenue because it's
scalable for being a Glo-Mo-So
Platform
5. Run-Transform-Innovate
What is the continuous
improvement discipline?
By helping its engineers, professional staff and
construction workers collaborate, Fluor is
encouraging a deeper level of innovation and
knowledge among its workforce.
Empowering the employees to work in
innovation across boundaries
promotes an environment that
allocates resources in innovation
almost in parallel as to day to day
work
6. Multi-sided Metrics
What are the new KPI's
implemented in the organization?
Today, organizations that are using social technology
to engage and empower their employees are
improving productivity and unleashing innovation to
gain competitive advantage.
Employee-empower business is
expected to generate 26 percent
more revenue per employee and had
40 percent lower turnover rates.
Service thinking principles applied to Fluor (Summary)
IBM Global 2000-Service Innovation Project July 8, 2013 Slide 10 of 20
11. Service thinking principles applied to Cúram
• Cúram Social Program Management is the leading solution for supporting the end-to-end social program
delivery process. By designing around the client, Cúram Social Program Management empowers organizations
to collaborate around client needs, making access to governmental services easier for the citizen and, more
importantly, more effective in achieving desired social goals.
Co-Creation
• The company (Cúram) expands IBM’s ability to help cities and governments serve citizens better by adopting
more intelligent and efficient ways to assess needs, execute social programs, and maximize program results.Service Systems
• Since 1999, IBM and Cúram have collaborated on federal, state, local, and provincial-level social program
solutions around the world. More than 90 percent of Cúram’s clients use IBM WebSphere middleware and
nearly 70 percent of its clients use IBM hardware. Cúram’s software is certified for use with the IBM
Government Industry Framework and has been part of IBM Global Business Services’ Integrated Case
Management solution since 2001.
Componentized
Business
Architecture
• Cúram Software is used in more than 80 government agency projects around the world to provide the most
appropriate social programs to citizens and their families in a timely manner, deliver services more effectively
and continuously monitor progress toward achieving people’s social and economic potential.
Glo-Mo-So
• Through its Smarter Cities initiative, IBM helps cities and governments serve citizens better by adopting more
intelligent and efficient ways to analyze data, anticipate problems and coordinate resources.RTI
• IDC Government Insights estimates the new Smarter Cities information technology opportunity at $34 billion
in 2011, increasing more than 18 percent per year to $57 billion by 2014.
Multi-Sided
Metrics
IBM Global 2000-Service Innovation Project July 8, 2013 Slide 11 of 20
12. Service thinking principles applied to Curam (Summary)
IBM Global 2000-Service Innovation Project July 8, 2013 Slide 12 of 20
Principle Questions Phrases from PR Impact: Revenue, Profit, Brand,
etc.
1. Co-Creation How do we leverage client
involvement in order to
better serve them and the
public?
Cúram Social Program Management is the leading solution
for supporting the end-to-end social program delivery
process. By designing around the client, Cúram Social
Program Management empowers organizations to
collaborate around client needs, making access to
governmental services easier for the citizen and, more
importantly, more effective in achieving desired social
goals.
Participation of both client and
citizen to expedite improvement
of IBM services.
2. Service System How can Cúram and IBM
work together systematically
to offer new and better
services?
The company (Cúram) expands IBM’s ability to help cities
and governments serve citizens better by adopting more
intelligent and efficient ways to assess needs, execute
social programs, and maximize program results.
Improves IBM’s offering by way of
a more comprehensive service.
Impacts competitive advantage.
3. Components At what point should IBM
absorb a partner’s services as
its own after outsourcing or
collaborating with them?
Since 1999, IBM and Cúram have collaborated on federal,
state, local, and provincial-level social program solutions
around the world. More than 90 percent of Cúram’s
clients use IBM WebSphere middleware and nearly 70
percent of its clients use IBM hardware.
Improved platform to serve its
clients through this acquisition.
4. Run-Transform-
Innovate
How can IBM continually
focus on the more innovative
aspects of its services?
Through its Smarter Cities initiative, IBM helps cities and
governments serve citizens better by adopting more
intelligent and efficient ways to analyze data, anticipate
problems and coordinate resources.
By acquiring Curam, IBM is now
better able to more efficiently and
intelligently analyze data.
5. Platform
Global/Mobile/Social
How scalable is this service? Cúram Software is used in more than 80 government
agency projects around the world to provide the most
appropriate social programs to citizens and their families in
a timely manner, deliver services more effectively and
continuously monitor progress*…+.
With the use of Curam, IBM is
better able to scale its Smarter
Cities offering through Curam’s
social platforms available globally
and easily.
6. Multi-sided
Metrics
What KPIs are impacted with
this acquisition?
IDC Government Insights estimates the new Smarter Cities
information technology opportunity at $34 billion in 2011,
increasing more than 18 percent per year to $57 billion by
2014.
Aside from impacting both IBM
and Curam, this integration
impacts overall city performance
and welfare of people.
13. • the opportunities and challenges that social media presents to product managers and learn how it is currently
being used and how it may shape or change the product management role in future.
• “Social media provides product managers with an opportunity to join online conversations. This can help in
understanding what customers like, what they don’t like, what they want and how they want it […+”
Co-Creation
• offers ‘on-tap’ product management services to businesses that need to launch or change products quickly in
a resource constrained environment. Their Product Management services and training courses help
businesses remain agile and dynamic in competitive markets.
• Brainmates experience extends to strategic and operational product involvement on numerous
telecommunication and new media products and services.
Service Systems
• Brainmates leads companies to define, develop and deploy customer-centric products and services. We offer
professional consulting services and training and have helped leading clients […] to enhance their products
and services.
• Brainmates facilitates innovation and the commercialization of ideas, while creating effective product
strategies that strengthen brands.
Componentized
Business
Architecture
• Boutique olive oil producer Moon over Martinborough first used social media as the building block to create
its entire business and is now driving global demand for their product.Glo-Mo-So
• teams to identify new markets for their products and to best solve customer problems with the resources
available to them. The result will deliver a combination of creative innovation tools to challenge existing ideas
and market expectations, along with best practice product management methods to turn the resulting
innovation ideas into commercial realities.
RTI
• Monitoring and listening: 67% keep track of trends amongst customers, competitors and community.
• Promoting and sharing: 66% provide relevant and useful information about their product.
• Gathering feedback: 29% use it for feedback, 60% intend to increase this in the next twelve months
• Collaborating: 65% - degrees to which buyers, users and other stakeholders are integrated into the entire
product management process, from ideation through to the creation of new products and services.
Multi-Sided
Metrics
Service thinking principles applied to Brainmates
IBM Global 2000-Service Innovation Project July 8, 2013 Slide 13 of 20
14. Principle Questions Phrases from Website Impact: Revenue, Profit, Brand, etc.
1. Co-Creation How can engaged employees help
customers drive decisions in
product development within the
organization?
.“Social media provides product managers with an
opportunity to join online conversations. This can help
in understanding what customers like, what they don’t
like, what they want and how they want it. This insight
is useful in the design, development and deployment of
products.”
Companies will have improved brand image and product
performance perception due to a more efficient
integration in consumer's preferences.
Products will have increased profitability due to efficient
features that will target consumer specific needs.
2. Service System How is there a shift in work, skills,
information, risk, resource sharing
between provider, customer, and
other entities?
only Product Management agency in Australia that
offers ‘on-tap’ product management services to
businesses that need to launch or change products
quickly in a resource constrained environment.
Brainmates experience extends to strategic and
operational product involvement on numerous
telecommunication and new media products and
services.
Helps companies use resources such as social media to
enhance their services /products and as important
communitation channel with their customers. Being the
only agency to offer these services gives them an unique
value proposition to customers.
3. Components Which service component can
Brainmates sell to help other
companies focus on their core
activities?
professional consulting services and training *…+ to
enhance their products and services. Brainmates
facilitates innovation and the commercialization of
ideas, while creating effective product strategies that
strengthen brands.
Service that allows companies to outsource Project
Management activities. Being the specialized service
company they can offer higher productivity, higher
quality and also help the clients bring the cost down.
4. Run-Transform-
Innovate
What are market expectations
and best practices and how we can
challenge it?
[..] deliver a combination of creative innovation tools to
challenge existing ideas and market expectations.
By focusing on their core, they can identify new markets
and bring innovation to the market always challenging
themselves to overcome market expectations.
5. Platform
Global/Mobile/Social
What is our pace of change? *…+ social media as the building block to create its entire
business and is now driving global demand for their
product
Helps local companies leverage on social media to
become global.
6. Multi-sided Metrics Who are our stakeholders and
how can we make sure to put their
feed back into actions?
Degrees to which buyers, users and other stakeholders
are integrated into the entire product management
process
Monitoring and listening
Promoting and sharing
Gathering feedback
Knowing all the stakeholders involved and their
importance in order to put their voice into action and
improve products, business and strategy.
Service thinking principles applied to Brainmates (Summary)
IBM Global 2000-Service Innovation Project July 8, 2013 Slide 14 of 20
15. Fluor Curam Software Brainmates
Fortune 500
North America, Latin America and Caribbean, Asia,
Middle East, Europe, Australia & NZ, Africa
Mainly Regional: Headquarters in Dublin, Ireland
Offices in Herndon, VA.; Toronto; Frankfurt,
Germany; Canberra, Australia and Bangalore, India
Startup:
Sydney, Australia
Revenue: $27,577m YE2012 About $79.8 m Rev/Yr Less $10m Rev/Yr
Press Release:
http://www-
03.ibm.com/press/us/en/pressrelease/40217.wss
Press Release:
http://www-
03.ibm.com/press/us/en/pressrelease/36373.wss
Company Information:
http://www.brainmates.com.au/
Service Thinking Phrases Service Thinking Phrases Service Thinking Phrases
Value Co-Creation: […] empower its workforce to
more effectively communicate, collaborate and spur
innovation across its construction sites and
engineering offices.
Value Co-Creation: *…+ Cúram Social Program
Management empowers organizations to
collaborate around client needs,*…+
Value Co-Creation: “Social media provides product
managers with an opportunity to join online
conversations. [...]"
Service System: *…+ employees across 60 global
office locations on six continents are now united
Service System: The company expands IBM’s ability
to help cities and governments serve citizens better
*…+
Service System: Brainmates experience extends to
strategic and operational product involvement on
numerous telecommunication and new media *…+
Components: *…+ Fluor using IBM social business
technology to connect its global workforce, unifying
its 43,000 employees around the world.
Components: Since 1999, IBM and Cúram have
collaborated on federal, state, local, and provincial-
level social program solutions around the world.
Components: Brainmates leads companies to
define, develop and deploy customer-centric
products and services.
Platform: In a matter of weeks, more than half of
Fluor's global workforce joined the social networking
platform *…+
Platform: Cúram Software is used in more than 80
government agency projects around the world *…+
Platform: We [Brainmates] collaborate with clients
in a diverse range of industries *…+
Run-Transform-Innovate: [With IBM’s new
platform] They are unlocking new sources of value
every day.
Run-Transform-Innovate: IBM helps cities and
governments serve citizens better by adopting more
intelligent and efficient ways to analyze data *…+
Run-Transform-Innovate: *Brainmates ‘s+ Product
Management services help businesses remain agile,
innovative and dynamic in competitive markets.
Multi-sided Metrics: *…+ people-focused businesses
generated 26 percent more revenue per employee
and had 40 percent lower turnover rates
Multi-sided Metrics: *…+ the new Smarter Cities
information technology opportunity at $34 billion in
2011, increasing more than 18 percent per year to
$57 billion by 2014.
Multi-sided Metrics: Monitoring and listening,
Promoting and sharing, Gathering feedback,
Collaborating
Impact: Employee-empowered business is expected
to generate 26 percent more revenue per employee
and had 40 percent lower turnover rates
Impact: With the use of Curam, IBM is better able to
scale its Smarter Cities offering through Curam’s
social platforms available globally and easily.
Impact: Brainmates will help companies manage
resources efficiently to grow business from local to
global in reduced time.
Service thinking principles are evident in IBM partnerships
17. References
• Brainmates (2013) http://www.brainmates.com.au/
• Fluor (2012) Fluor 2012 Annual Report http://www.fluor.com
• Forrester Research, Inc. The Forrester Wave: Cloud Strategies of Online Collaboration Software
Vendors
• IBM (2013) Social Business http://www.ibm.com/social-business/us/en/explore-
solutions.html#services
• IBM (2011) IBM Extends Smarter Cities Initiative through Acquisition of Cúram Software.
http://www-03.ibm.com/press/us/en/pressrelease/36134.wss
• IBM (2013) Fluor Connects its Global Workforce and Drives Innovation with IBM Social
Business Software http://www-03.ibm.com/press/us/en/pressrelease/40217.wss
• CNN Money, IBM Fortune 500 Ranking,
http://money.cnn.com/magazines/fortune/fortune500/2011/snapshots/225.html
• IBM Annual Report 2012.
http://www.ibm.com/annualreport/2012/bin/assets/2012_ibm_annual.pdf
• Mckinsey Insights & publications, how social technologies are extending the organization,
http://www.mckinsey.com/insights/high_tech_telecoms_internet/how_social_technologies_a
re_extending_the_organization
• Accenture, Technology Vision 2013,
http://www.accenture.com/SiteCollectionDocuments/PDF/Accenture-Technology-Vision-
2013.pdf
• Deloitte, Tech Trends of 2013, Elements of Post Digital,
http://www.deloitte.com/assets/Dcom-
UnitedStates/Local%20Assets/Documents/Consulting/Technology/TechTrends13/us_cons_tec
htrends13.pdf
IBM Global 2000-Service Innovation Project July 8, 2013 Slide 17 of 20
18. Social technology adoption rates
IBM Global 2000-Service Innovation Project July 8, 2013 Slide 18 of 20
*source: Mckinsey insights & publications , How social technologies are extending organizations
19. Adoption of social technologies across industries
IBM Global 2000-Service Innovation Project July 8, 2013 Slide 19 of 20
*source: Mckinsey insights & publications , How social technologies are extending organizations
20. Social Technology Benefits
IBM Global 2000-Service Innovation Project July 8, 2013 Slide 20 of 20
*source: Mckinsey insights & publications , How social technologies are extending organizations