In this ever-changing world of the contact center, the next HUGE change is artificial intelligence. There is a lot of information about AI and Bots in the market - thise presentation was given to senior executives to debunk the myths, dispell the magic and give a place for organizations to start the journey
Be Memorable - Responsive E-commerce Website Design Agency based in London, UKNejc Skoberne
BeMemorable is a team of creative, technologists and enterprise enthusiasts that share a passion for building incredible e- commerce businesses. We believe that no website can ever be regarded ‘complete’. sustained online success requires continual iteration and adaptation to trends. constant market awareness, from design to technology, is just as integral. consequently, we treat every project as the start of long- term relationship between us and your online business.
In this ever-changing world of the contact center, the next HUGE change is artificial intelligence. There is a lot of information about AI and Bots in the market - thise presentation was given to senior executives to debunk the myths, dispell the magic and give a place for organizations to start the journey
Be Memorable - Responsive E-commerce Website Design Agency based in London, UKNejc Skoberne
BeMemorable is a team of creative, technologists and enterprise enthusiasts that share a passion for building incredible e- commerce businesses. We believe that no website can ever be regarded ‘complete’. sustained online success requires continual iteration and adaptation to trends. constant market awareness, from design to technology, is just as integral. consequently, we treat every project as the start of long- term relationship between us and your online business.
With so many things competing for your guests’ attention, does your eCommerce have what it takes to captivate – and convert? By focusing on the user experience, you can drive online conversions, increase cart values and sell more tickets, season passes and ancillary items. In a recent webinar, accesso Passport Client Services Director Jonathan Widergren shared insights into what guests expect from online sales, ways to optimize the eCommerce experience and methods to help maximize revenue.
For more information, contact sales@accesso.com.
[Big Solutions CX] Como Cloud e Inteligência Artificial no varejo impactam na...E-Commerce Brasil
Como Cloud e Inteligência Artificial no varejo impactam na experiência dos consumidores
Victor Lie - Cloud Solutions Architect, Huawei
Saiba mais em https://eventos.ecommercebrasil.com.br/ecommerce-big-solutions-customer-experience/
Most banks have already made the move to digital, but keeping up with today’s competition means becoming completely immersed in it. Anything less than 100% commitment is not enough. Your customers expect more than basic products and services, they expect holistic solutions to their financial needs. The truth is, if you’ve been tagging bits of digital onto the current offering — you’re already falling behind.
So where do you start?
Become a Digital-First Enterprise and move way beyond your comfort zone
Think digital
Change your business culture
In this comprehensive webinar, Jouk Pleiter and Tim Rutten, outline the tools and strategic approaches needed to become truly digital-first. Get serious about future proofing your bank, register today!
Backbase Webinar with Capco: The Adjacent PossibleBackbase
Slides of the November 1, 2016 webinar 'The Adjacent Possible for Banks'.
Digitally platformed customer experiences are rewiring consumer expectations. To resist competition, banks need new perspectives and fresh thought processes.
Now, in 2016, we see every bank engaging with a series of fundamental challenges.
· How should they take best advantage of the digital revolution?
· How can they harness its power to improve their customer experience?
· What strategic directions should they choose?
We believe the best answers are contained in an approach called the Adjacent Possible. The Adjacent Possible provides a powerful conceptual framework for a bank’s digital strategy. So what is this framework? And how can it be applied? See the webinar or check out the slides for more info.
Our guest speaker on this topic is Nic Parmaksizian, an award-winning FS specialist with a record for delivering innovative digital experiences and customer journeys. Nic leads Capco Digital business across EMEA. Nic has spent more than 15 years in the Financial Services industry and has worked with the world’s most important banks. Nic is a founder at East London Ventures. Nic is also a founding member of the FinTech working group at Tech London Advocates. Nic is a mentor and advisor to various startups in Europe and the Americas, where he focuses on building lasting businesses fast, making the right connections, and facilitating investment opportunities.
AI Powered Virtual Agent for Call Centres Richard Page
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Your Journey to Agility using APIs - Tyson Whitten, Director of Solutions Mar...CA API Management
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Leveraging FinTech by fmr Revolut Head of Product & Expansion (US)Product School
Main takeaways:
Why fintech and specifically on-ramp companies like Revolut, Coinbase, democratize and lower cost of capital and create new opportunities
How is the flywheel created and second-order effects of FinTech and Fintech infrastructure firms and why it's a trillion-dollar opportunity
What opportunities exist today for entrepreneurs to create more on-ramps/ fintech
Importance of platform, architecture, and customer data to build a multi-product company (so you can launch new products quickly)
How to create network effects and seed the network in a fintech platform/ marketplace
Baking in regulation and compliance along with third-party rails from day one to build a scalable fintech platform - how it takes a village to launch a good product and how friction can be reduced there
How design plays a key role in delighting users especially with perceivingly mundane topics like money management.
How to think about building the right team from day one
Choosing the right metrics to focus on unit economics, engagement and incentivize and drive the right behaviors
Salesforce World Tour Amsterdam - I care about giving backGillian Nieboer
Be prepared and visit the Salesforce World Tour in Amsterdam 2017. There is more than just software demonstrations and innovations at the World Tour, visit these dedicated non-profit sessions to learn more what Salesforce can and is doing for non-profit organizations.
#FlipMyFunnel with Account-Based MarketingSangram Vajre
Presented at Dreamforce 2016 at InsideView's Open Lounge, #FlipMyFunnel with Account-Based Marketing by Sangram Vajre, Terminus Co-Founder and CMO, discusses how to take an ABM approach to ramp up B2B demand generation, sales velocity, and improve closed-won rates.
How Brands Use Email to Engage Customers at Every Stage of the Life CycleChad S. White
In the era of the connected consumer, marketing has become more competitive and challenging than ever. Today's consumers are better informed and more empowered, and they expect a personalized experience at every stage of the customer life cycle. This is why email has become the #1 channel for delivering offers, information and customer service communications tailored to the needs, interests and behaviors of the consumer.
In this presentation, Joel Book of Salesforce and Chad White of Litmus will share:
• Case studies from innovative brands that use email to engage consumers and deliver personalized content at each stage of the customer life cycle
• How to use customer data and predictive analytics to trigger email execution and personalize email content based on the customer's needs and intent
• Creative tips and techniques to optimize email click-through and conversion
• How to use email in combination with other channels to engage consumers
With so many things competing for your guests’ attention, does your eCommerce have what it takes to captivate – and convert? By focusing on the user experience, you can drive online conversions, increase cart values and sell more tickets, season passes and ancillary items. In a recent webinar, accesso Passport Client Services Director Jonathan Widergren shared insights into what guests expect from online sales, ways to optimize the eCommerce experience and methods to help maximize revenue.
For more information, contact sales@accesso.com.
[Big Solutions CX] Como Cloud e Inteligência Artificial no varejo impactam na...E-Commerce Brasil
Como Cloud e Inteligência Artificial no varejo impactam na experiência dos consumidores
Victor Lie - Cloud Solutions Architect, Huawei
Saiba mais em https://eventos.ecommercebrasil.com.br/ecommerce-big-solutions-customer-experience/
Most banks have already made the move to digital, but keeping up with today’s competition means becoming completely immersed in it. Anything less than 100% commitment is not enough. Your customers expect more than basic products and services, they expect holistic solutions to their financial needs. The truth is, if you’ve been tagging bits of digital onto the current offering — you’re already falling behind.
So where do you start?
Become a Digital-First Enterprise and move way beyond your comfort zone
Think digital
Change your business culture
In this comprehensive webinar, Jouk Pleiter and Tim Rutten, outline the tools and strategic approaches needed to become truly digital-first. Get serious about future proofing your bank, register today!
Backbase Webinar with Capco: The Adjacent PossibleBackbase
Slides of the November 1, 2016 webinar 'The Adjacent Possible for Banks'.
Digitally platformed customer experiences are rewiring consumer expectations. To resist competition, banks need new perspectives and fresh thought processes.
Now, in 2016, we see every bank engaging with a series of fundamental challenges.
· How should they take best advantage of the digital revolution?
· How can they harness its power to improve their customer experience?
· What strategic directions should they choose?
We believe the best answers are contained in an approach called the Adjacent Possible. The Adjacent Possible provides a powerful conceptual framework for a bank’s digital strategy. So what is this framework? And how can it be applied? See the webinar or check out the slides for more info.
Our guest speaker on this topic is Nic Parmaksizian, an award-winning FS specialist with a record for delivering innovative digital experiences and customer journeys. Nic leads Capco Digital business across EMEA. Nic has spent more than 15 years in the Financial Services industry and has worked with the world’s most important banks. Nic is a founder at East London Ventures. Nic is also a founding member of the FinTech working group at Tech London Advocates. Nic is a mentor and advisor to various startups in Europe and the Americas, where he focuses on building lasting businesses fast, making the right connections, and facilitating investment opportunities.
AI Powered Virtual Agent for Call Centres Richard Page
SmartAction is the leading AI powered virtual agent for call centres. Handling smart bot conversations and both incoming and outgoing voice conversations. With prestigious customers like Pizza Hut.
Your Journey to Agility using APIs - Tyson Whitten, Director of Solutions Mar...CA API Management
Competitive businesses have always strived for agility. From brick and mortar to software enabled enterprises. But while software provides competitive advantages it also has limitations. The question then becomes how to achieve that next level of agility. The answer is through APIs.
Leveraging FinTech by fmr Revolut Head of Product & Expansion (US)Product School
Main takeaways:
Why fintech and specifically on-ramp companies like Revolut, Coinbase, democratize and lower cost of capital and create new opportunities
How is the flywheel created and second-order effects of FinTech and Fintech infrastructure firms and why it's a trillion-dollar opportunity
What opportunities exist today for entrepreneurs to create more on-ramps/ fintech
Importance of platform, architecture, and customer data to build a multi-product company (so you can launch new products quickly)
How to create network effects and seed the network in a fintech platform/ marketplace
Baking in regulation and compliance along with third-party rails from day one to build a scalable fintech platform - how it takes a village to launch a good product and how friction can be reduced there
How design plays a key role in delighting users especially with perceivingly mundane topics like money management.
How to think about building the right team from day one
Choosing the right metrics to focus on unit economics, engagement and incentivize and drive the right behaviors
Salesforce World Tour Amsterdam - I care about giving backGillian Nieboer
Be prepared and visit the Salesforce World Tour in Amsterdam 2017. There is more than just software demonstrations and innovations at the World Tour, visit these dedicated non-profit sessions to learn more what Salesforce can and is doing for non-profit organizations.
#FlipMyFunnel with Account-Based MarketingSangram Vajre
Presented at Dreamforce 2016 at InsideView's Open Lounge, #FlipMyFunnel with Account-Based Marketing by Sangram Vajre, Terminus Co-Founder and CMO, discusses how to take an ABM approach to ramp up B2B demand generation, sales velocity, and improve closed-won rates.
How Brands Use Email to Engage Customers at Every Stage of the Life CycleChad S. White
In the era of the connected consumer, marketing has become more competitive and challenging than ever. Today's consumers are better informed and more empowered, and they expect a personalized experience at every stage of the customer life cycle. This is why email has become the #1 channel for delivering offers, information and customer service communications tailored to the needs, interests and behaviors of the consumer.
In this presentation, Joel Book of Salesforce and Chad White of Litmus will share:
• Case studies from innovative brands that use email to engage consumers and deliver personalized content at each stage of the customer life cycle
• How to use customer data and predictive analytics to trigger email execution and personalize email content based on the customer's needs and intent
• Creative tips and techniques to optimize email click-through and conversion
• How to use email in combination with other channels to engage consumers
The Return on Invest in the Internet of Things. Mastering the Digital Transfo...Capgemini
Cisco hat prognostiziert, dass es bis 2020 weltweit über 80 Milliarden vernetzte Geräte geben wird. Solche Geräte werden Unmengen an Daten generieren. Trotz der
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Unicorn app? No thanks! Build a tech services firmAto Mensah
This is a presentation of Bitstrapped for SXSW 2023. We want to help thousands of entrepreneur consider how they can start professional services that grow fast like a SaaS app.
Parallel connect is a techno-management company with its core competancy in paving pathway to drive industry revolution in various Industries. We are pushing the horizon of possiblities with our industry specific models for various sectors.
Domain Expertise: Hospitality and Smart living
We see the world differently. Our perception on world around us gives a wider sense of responsibility. To shape elements in such a way that it effects paradigm of entire value chain that encompasses social landscape. We are developing blueprints for the years to come towards a better future.
Connecting Salesforce CRM to OpenText ExstreamOpenText
OpenText™ Exstream™ for Salesforce® empowers users to create many different types of customer correspondence directly from within their CRM system. This immediate and accurate communication can help improve customer engagement and loyalty, helping to increase profits and lower costs. This presentation talks the reader through some of the features and benefits of the solution.
Intergen's newsletter, Smarts, now available for online reading.
Intergen provides information technology solutions across Australia, New Zealand and the world based exclusively on Microsoft’s tools and technologies.
With evolving digital business needs, and changing regulatory compliances, a Digital-First strategy is a must today. Know how a digital business platform leverages the big opportunity of enabling enterprises to reinvent and transform themselves while delivering a delightful customer experience. https://bit.ly/3rFjs5S
2021 PortaOne Telco Conference - 20th Anniversary - How we got here - CEO's r...PortaOne
This year's PortaOne conference marked several special occasions - the 20th anniversary of PortaOne, and the 10th customer conference. To usher in this auspicious event, PortaOne CEO Andriy Zhylenko gave a brief history of the company and the stages it has gone through to get it where it is today. It has been an interesting ride, so listen in for some of the key milestones and turning points for the industry and PortaOne community.
To read about the original PortaOne team, check out this article full of comical stories involving about the original founders: https://blog.portaone.com/the-prague-five-or-a-prequel/
Digital & Adtech - Presentation by Ron Yekutiel, Co-Founder & CEO of Kaltura at the NOAH Conference Tel Aviv 2018, Haoman 17 on the 14th of March 2018.
All about robusta! Learn more about our company, what we do, our detailed services, projects we worked on & clients we worked with & our engagement models
Cloud telephony solutions are revolutionizing the way organizations communicate. Get started with India's leading cloud telephony provider, offering secure and cost-effective solutions for businesses of all sizes. Let us help you take your business communication to the next level.
https://callerdesk.io/
Translating the Promise of IoT into Business Value and Customer Success - IOT...Amazon Web Services
Businesses are looking to transform their processes with IoT, but without business intelligence, customer context, and an accessible platform, it can be difficult to drive value from your IoT deployments. AWS IoT and Salesforce IoT enable you to securely connect a network of devices to your CRM and automate actions based on specific events, lowering operational overhead and increasing revenue. Contextualize device data with insight into who is interacting with your devices, how they’re using your products, and more. Build business logic for any device state using clicks, not code.
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Salesforce World Tour Amsterdam - Service Trailmap
1. Finish
Session
LEGEND
Keynote Special Event
We’ve handpicked these sessions just for you.
Finish
08:00 Registration and Customer Success Expo
Explore how to make the most of Salesforce and its partner ecosystem.
Customer Success Expo
09:00 Lightning Strikes the Customer Success Platform
Learn how Lightning innovation transforms how you deliver service.
Breakout #3
10:15 Keynote “Our Path Together” with Tony Prophet and Special Guests
Learn firsthand from leading executives from ING and Terre des Hommes
how they are transforming their companies with Salesforce.
Keynote Room
12:00 Wrapping Your Products with Engaging Services with IoT Cloud
Learn how to translate the full power of IoT into new business models
and revenue streams.
Outpost Theater #1
13:00 Deliver Intelligent, Proactive Service everywhere
Explore how to deliver personalized service from call center to the field
on one platform.
Outpost Theater #2
14:30 Sales Cloud Einstein in Action
Artificial Intelligence will help every agent work smarter. Learn how.
Outpost Theater #1
15:00 Salesforce for Service: Transform from Transactions to Conversations
Learn how to exceed ever-increasing customer demands with proactive,
high-touch service.
Keynote Room
16:00 Closing Keynote
The Future of Business in the Age of Equality with Tony Prophet.
Keynote Room
Let’s blaze trails together.
I delight customers Service
Your Adventure starts here.