This document outlines a course on project stakeholder management. The course contains 4 segments: (1) stakeholder identification, (2) stakeholder engagement planning, (3) stakeholder management, and (4) stakeholder control. Each segment defines its topic, describes the relevant processes and maps the inputs, tools/techniques and outputs. The course aims to teach students how to identify stakeholders, develop engagement strategies, manage relationships, and control stakeholder influence over the project lifecycle. It emphasizes increasing support and minimizing resistance to ensure project success.

1. Project Management Foundations
Course 103 – Project Stakeholder Management
Presented By: Think For A Change
© Think For A Change, LLC.

2. Target Student Audience
 Little to no experience with:
 Formal Project Management Concepts
 PMI Project Management Body of Knowledge
 Stakeholder Management Practices
 Frustrated with:
 Poorly Organized Work Efforts
 Lack of Leadership in Project Efforts
 Negative Stakeholder Influence on Projects

3. Course PM 103 – Project Stakeholder Management
Segment
One
Stakeholder Identification
Segment Stakeholder Engagement Planning
Course Syllabus:
Two
Segment Stakeholder Management
Three
Segment
Four Stakeholder Control
QUIZ
Review What You’ve Learned!

4. Segment
One Stakeholder Identification

5. Project Stakeholder Management
 Introduction
 Identifying the people, groups or organizations that could impact
or be impacted by the project
 Gather and analyze stakeholder needs and expectations regarding
the project
 Develop management strategies for effectively and appropriately
engaging stakeholders in project status, decision-making and
execution
 Develop stakeholder communication plans and strategies
 Managing stakeholder conflicts of interests
 Facilitate stakeholder engagement and influence regarding
decision-making and day-to-day project activities

6. Stakeholder Identification
 Definition:
 “The process of identifying the people, groups or organizations
that could impact or be impacted by a decision, activity or
outcome of the project; and analyzing and documenting relevant
information regarding their interests, involvement,
interdependencies, influence and potential impact on project
success.”1
1
© 2013 Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK® Guide) –
Fifth Edition; Page 390

7. Stakeholder Identification
 Stakeholder Identification Process Map
 Inputs
 Project Charter
 Procurement Documents
 Organizational Environment & Cultural Factors
 Organizational Process & Document Assets
 Tools & Techniques
 Stakeholder Analysis
 Subject Matter Expertise
 Meetings and Interviews
 Outputs
 Stakeholder Roster/Register

8. Segment Stakeholder Engagement Planning
Two

9. Stakeholder Engagement Planning
 Definition:
 “The process of developing appropriate management strategies
to effectively engage stakeholders throughout the project
lifecycle, based on the analysis of their needs, interests and
political impact on project success.”2
2
© 2013 Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK® Guide) –
Fifth Edition; Page 398

10. Stakeholder Engagement Planning
 Introduction
 Define strategy for:
 Engaging with key project stakeholders based on their specific needs
or requirements
 Gathering support and leveraging positive political stakeholder
impacts
 Mitigating negative political stakeholder impacts
 Provide a clear, actionable plan to interact with project
stakeholders to support project interests
 Manage expectations
 Control competing interests and requests for change
 Establish effective communications
 An iterative process that requires constant analysis to ensure
appropriate stakeholders are engaged at appropriate times

11. Stakeholder Engagement Planning
 Stakeholder Engagement Planning Process Map
 Inputs
 Project Management Plan
 Stakeholder Roster/Register
 Organizational environment/cultural factors
 Organizational process assets
 Tools & Techniques
 Meetings
 Interviews
 Subject Matter Expertise
 Analytical tools and techniques
 Outputs
 Stakeholder Management Plan
 Updated Communications Plan

12. Segment
Three
Stakeholder Management

13. Stakeholder Management
 Definition:
 “The process of communicating and working with stakeholders
to meet their needs/expectations, address issues as they occur
and foster appropriate stakeholder engagement in project
activities through the project lifecycle”3
3
© 2013 Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK® Guide) –
Fifth Edition; Page 403

14. Stakeholder Management
 Introduction
 Increase support and minimize resistance from stakeholders
 This is a key factor in project success or failure
 Engaging with stakeholders at appropriate project stages to obtain or
confirm commitment to the project’s success
 Managing stakeholder expectations through effective communication
and negotiation
 Addressing potential concerns that may become issues
 Anticipating future issues or risks
 Communicating the impact of key issues and the corresponding
resolution plans
 Ensuring that stakeholders clearly understand the project’s goals,
objectives and success criteria
 The ability of project stakeholders to influence project outcomes is much
higher at the beginning of the project, but do not dismiss or underestimate
their ability to influence (directly or indirectly) the project’s outcome even
in the later stages of the lifecycle.

15. Stakeholder Management
 Stakeholder Management Process Map
 Inputs
 Stakeholder Management Plan
 Communications Plan
 Change Management Plan
 Change Log
 Organizational Process Assets
 Tools & Techniques
 Communication Methods and Strategies
 Interpersonal Skills
 Management Skills
 Leadership Skills
 Outputs
 Issue Log
 May be part of a Risks-Assumptions-Issues-Decisions (RAID) Log
 Change Requests
 Project Management Plan Updates
 Project Documentation Updates
 Organization Process Asset Updates

16. Segment
Four
Stakeholder Control

17. Stakeholder Control
 Definition:
 “The process of monitoring overall project stakeholder
relationships and adjusting strategies and plans for engaging
stakeholders”4
4
© 2013 Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK® Guide) –
Fifth Edition; Page 408

18. Stakeholder Control
 Introduction
 Maintain or increase efficiency and effectiveness of stakeholder
engagement
 Respond to changes and influences (internal or external)
 Introduce any changes to the scope of project in an organized and
controlled manner

19. Stakeholder Control
 Stakeholder Control Process Map
 Inputs
 Project Management Plan
 Issue Log
 Work Performance Data
 Project Status
 Project Documentation
 Tools & Techniques
 Information Management Systems
 Project Management Systems
 Subject Matter Expertise
 Meetings and Interviews
 Outputs
 Work Performance Information
 Change Requests
 Project Management Plan Updates
 Project Documentation Updates
 Organizational Process Asset Updates

20. Project Stakeholder Management
 Final Thoughts…
 Project Stakeholder Management is about:
 Making sure you understand the people, groups or organizations that
could have an impact on, or be impacted by, your project
 Understanding the unique needs and expectations of each key
stakeholder
 Planning for managing and controlling the engagement and influence
key stakeholders will have on your project’s decision-making and
execution processes
 Communicating effectively to key project stakeholders to ensure they
have what they need to participate in the project
 Leveraging stakeholders to assist in resolving conflicts, securing
resources and mitigating issues
 Steering the project through the confusing, and potentially damaging
minefield of internal organizational politics

21. QUIZ Review What You’ve Learned!

22. Course 103 – Project Stakeholder Management
QUIZ
Question 1:
What is the best way to
solicit stakeholder needs?

23. Course 103 – Project Stakeholder Management
QUIZ
Question 1:
What is the best way to
solicit stakeholder needs?
Answer:
• Interviews

24. Course 103 – Project Stakeholder Management
QUIZ
Question 2:
“The process of communicating and
working with stakeholders to meet
their needs/expectations, address
issues as they occur and foster
appropriate stakeholder engagement
in project activities through the
project lifecycle” is the definition
of ______________?

25. Course 103 – Project Stakeholder Management
QUIZ
Question 2:
“The process of communicating and
working with stakeholders to meet Answer:
their needs/expectations, address • Stakeholder Management
issues as they occur and foster
appropriate stakeholder engagement
in project activities through the
project lifecycle” is the definition of
______________?

26. Course 103 – Project Stakeholder Management
QUIZ
Question 3:
True or False.
The key output of Stakeholder
Identification is the
Stakeholder Roster/Register

27. Course 103 – Project Stakeholder Management
QUIZ
Question 3:
True or False.
Answer:
• True
The key output of Stakeholder
Identification is the
Stakeholder Roster/Register

28. Course 103 – Project Stakeholder Management
QUIZ
Question 4:
With respect to stakeholder
management, what is the
key factor in project
success or failure?

29. Course 103 – Project Stakeholder Management
QUIZ
Question 4:
With respect to stakeholder
management, what is the
Answer:
key factor in project • Increased support and
success or failure? minimized resistance from
key stakeholders

30. Course 103 – Project Stakeholder Management
QUIZ
Question 5:
In which project stakeholder
stage would you likely be
responding to changes
and/or internal or external
influences?
Identification
Engagement Planning
Management
Control

31. Course 103 – Project Stakeholder Management
QUIZ
Question 5:
In which project stakeholder
stage would you likely be
Answer:
responding to changes • Control
and/or internal or external
influences?
Identification
Engagement Planning
Management
Control

32. CONGRATULATIONS!
You have successfully completed:
Project Management Foundations
Course 103 – Project Stakeholder Management
PRESENTED BY:
Think For A Change, LLC.

33. For more information on best/next
practices, educational training, tools,
techniques and process models for:
–Project Management
–Innovation Management
–Product Management
–Leadership
Please visit: http://www.thinkforachange.com