This document discusses quality and performance management at an IT organization. It provides an overview of the organization's global presence, key clients in the financial, health and industrial sectors, and its growing team of over 340 IT specialists across four development centers. The goals are to ensure deliverable quality, increase competitiveness, and minimize damage from issues. Techniques used include analyzing existing activities, identifying best practices, defining standardized processes, and continuous improvement to achieve integrated project management and a stronger organizational culture.

1. Quality & Performance
Management
António Filipe Rodrigues
IT Sector | Project Management & Quality Control

2. • World Wilde Presence
Organization
• Group
• Main Areas
Digital FS Credit Sol. Advance Tech.

3. • Demanding Clients
– Financial Sector
– Health Sector
– Industry
• Nearshore and Outsourcing
– +340 IT Specialists in 2016
– 4 Development Capacity Centers
Services
• Development Projects
– Mobile, Web, CRM and other business areas
– .NET , IBM, JAVA , iOS , Android , W10, Oracle among others

4. Challenge
• Assure Deliverables Quality
• Increase Business Competitiveness
• Minimise Collateral Damage

5. Goal
• Suit Clients Needs
• International Recognition
• ISO 27001 Information technology —
Security techniques — Information
security management systems —
Requirements
• Capability Maturity Model Integration
for Development v1.3 Maturity Level 2

6. Techniques
• Analysis of Existing Activities
• Identification of Best Practices
• Description and Homologation of the
Processes
• Adoption in a Non-Intrusive Way
• Process Improvement Plan

7. Outcome
• Organizational Process Definition
• Continuous Process Improvement
• Integrated Project Management
• Identification of Strengths and Weaknesses
• High Sense of Belonging and Good Work
Environment
• A New Beginning