Micro i/o, founded in 1998, specializes in creating integrated software and hardware solutions, serving over 1.5 million daily users in various countries. The company has achieved multiple certifications, including NP 4457 and ITMark Premium, enhancing its management systems and processes. Lessons learned emphasize the importance of standardizing procedures, increasing internal reliability, and implementing metrics for better understanding team dynamics.

2. Micro I/O
Rui Rebelo

3. Agenda
• Who’s Micro I/O?
• Before and after IT Mark certifications
• IMS implementation
• Issues
• Lessons learned
• Next ?

4. Micro I/O
Founded in 1998 at the Enterprise Incubator of Universidade of Aveiro.
We promote above all innovation, creativity and knowledge.
We create integrated software and hardware solutions for our own products
and for client specific custom applications.

5. Some of our partners

6. + 500 institutions
+ 1.500.000 daily users
Portugal
Brazil
Angola
Cape Verde
Mexico
Where we are

7. Certifications and distinctions
NP 4457 certification of our Integrated Innovation Management System
SME Leader, since 2013 and SME Excellence in 2014
ITMark certification in 2012 and ITMark Premium in 2014

8. ITMark certification
Micro I/O was one of the first 3 portuguese companies holding ITMark certification.
1st portuguese company achieving the ITMark Premium level!
The project and implementation were conducted under the ACTOR2 of Inova-Ria,
with support from the European Community.

9. Before IMS
• Software development management ad-hoc.
• Hardware development management by waterfall.
• Business process centralized but not standardized.
• Help-desk missing backbone structure
and full CRM integration.
• Client interface lacking an assertive approach.
• Data security managed ad-hoc.

10. Before IMS
Not that bad…
Lots of goodwill…
…but with a lot of improving space.

11. Integrated Management
System
Aiming all areas within the company.
Rethink and improve company's criticals processes.
IT Mark (and IT Mark Premium), NP4457 and ISO9001 covered.

12. IT Mark promoted
Approach and involvement of teams
Organization and optimization of business processes

13. IT Mark implementation
Team motivated.
Quick implementation.
Continuous improvement policy.

14. IMS / IT Mark tools
• Redmine platform as a way to organize and make available valuable information.
• Internal development of plugins (several…).
• Others.

15. IMS / IT Mark tools
• Several integrations.
• CRM
• Redmine
• Code Repository
• PHC (Management and billing tool)
• …
Custom system covering our needs

16. Problems and Issues
• SME usual lack of time.
• Hardware development own scope.
(not a standard IT/software company)
• Production and prototyping
environment.

17. Lessons Learned
• Standardizing processes and procedures.
• Increase of internal reliance.
• Time spent was recovered - and even more saved.
• Metrics implemented helped us to know better the development team, pace
and characteristics.
• Not that commercial advantage…
(IT Mark is not that well know around here – yet!).

18. Next?
• Go for CMMI dev (maybe only software development).
• Finalizing ISO 9001 certification.
• Tackle IT Mark Elite.

19. Rui Rebelo
rrebelo@microio.pt