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SPAN Infotech (India) Pvt. Ltd.
Corporate Presentation
Nanda Kumar
Regional Sales – UK & Europe
ISO 9001:2008 | ISO / IEC 27001:2005 | CMMI ML 5 | PCMM ML 5
SPAN Overview
2 2
 Offshore Centers
- CMMI 5, PCMM 5
- ISO 9001:2008
- ISO 27001: 2005
 Almost two decades in IT solution providing
 Part of US$ 2.3 billion Norwegian company
& 10,000+ employees
 #7 in Best IT Employer in India
(Employee size < 2000) Dataquest
 Retail & Logistics
 Insurance & Healthcare
 Banking & Finance
 Independent Software Vendors
 Product Engineering Services
 Application Management
 Independent Testing Services
 Enterprise Mobility
 DW / Analytics
 Remote Infrastructure Management Services
 ERP
 Cloud Enablement
 Internet of Things
“PARTNER” for Digital Transformation
SPAN Offerings
AD/AO
Testing
DWBI
ITO
ERP
Mobility
Insurance &
Healthcare
Banking &
Financial Services Retail
Travel,
Transportation
& Logistics
ISV
Functional, Automation, Performance & Security testing
Implementation, Rollouts, Upgradation, Application & Audit Management
Consulting, Application - Design and Development, Enterprise Mobility, Testing & Deployment, Cross
Platform Development/Porting
1 2 3 4 5
Application Development, Application Maintenance, Re-engineering, Modernization, Migration
6 7
8
ETL, BI reporting, Data cleansing, KPI & Data Visualization, Exploration, Modeling/Datamart design
9 10
Application operations, Infrastructure Management, Event monitoring & Management, Patch/Incident
Management & Change Management, Capacity Management
11 12 13
1. HIPAA, 4010-5010, Dynamic
Rule Engine
2. PCI/DSS, SAS 70, CTX, GAAP,
SEPA compliances
3. Migration Factory Model
Slide 3
4. Warehouse management
Framework
5. CMS, DMS, Portals
6. 5010 compliance testing
7. OWASP based security testing
8. ART framework, Bigdata,
performance dashboards &
Forecasting Modules
9. ITIL, ISO9001 & ISO 27001
10. ITIL, ISO9001 & ISO 27001
11. Insurance quotation
Framework
12. Mobile banking Framework
13. Customer loyalty, Coupon, m-
Commerce
Business Arrangements
Offshore Fixed Price/Fixed Time
Offshore Pavilion
Build Operate Transfer
Onsite Services
Slide 4
Top 20 Best Employer in India
Features
• Rated by IDC and Cybermedia,
an Independent Research org and
the largest selling IT magazine in
India
• #7 Best Employer
(resource <2000)
• Several Indian companies
participate
• Key review points include
employee satisfaction, appraisal
systems, employee perception of
the organizations strengths
Benefits to Clients
• Continuity of their team for several years
due to low attrition
• Highly motivated team translates to high
productivity, innovation and values
• Able to attract good talent
• Constantly trained employees bring
additional knowledge to the table
• High customer satisfaction/customer
experience
5
SPAN In Insurance Space
Functions Processes Systems Solutions Technology
Front Office
Portal
CRM
QuotingRating
Content
Management
AD and AM
Legacy
Modernization
Business
Analysis
Functional and
Technical
Consulting
Test Lab
BI Solutions
Data
Warehousing
Data Migration
BPO
Help Desk
Web
Applications
Web Services
SOA
SAAS
Microsoft
Java
Oracle
My SQL
MS SQL
Mainframe
SYSTEM i
(AS/400)
Agent, customer and
Broker interfaces
Market Research
Sales and Marketing
Document Creating
Data Entry
Agencies
Brokers
Call center
Third Party
Retailers
Core
Underwriting
Risk Management
Actuarial
Policy
Billing
Claims
FinancialRecon
Risk Classification
Risk Assessment
Policy Form Processing
Loss Control
Payouts
Claims Processing
Fraud Detection
Third Party Management
Rating Engine
Premium Calculator
Policy Admin
Claims Processing
Payout Handler
Commission
Product Launcher
Billing System
Back Office
Statistical Reporting
Investments Reporting
Financial Reporting
Investment Analysis
Portfolio Management
Fund management
Help Desk
ThirdPartySystems
Tech Support
Regulations,
Compliance
and
Standards
ACORD
EDI
SOX
Data Transfer Standards
Security Standards
Claim Standards
ACORD Standards
EDI Interfaces
6
Banking & Financial Services Competency
Slide 7
Retail Services Competency
Slide 8
• SPAN’s Transportation and Logistics is a blend of technocrats and domain
rich Subject Matter Experts
• SPAN’s Transportation & Logistics expertise includes:
• Sales Order Management
• Purchase Order Management
• Warehouse and Inventory Management
• Logistics Management
Sales Order Management
Sales Forecast / Distribution,
Customer Relationship,
Return Good / Warranty
Claim Processing
Warehouse Management,
Work Order Management,
Inventory Management , Control,
Pricing
Slide 9
Fleet Management
Tracking
Dispatch Management
E Procurement
Sales
Order
Management
Warehouse &
Inventory
Management
Logistics
Management
Purchase
Order
Management
Transportation
& Logistics
Product
Development
Testing
Services
Data Mining &
Warehousing
Application Re-
Engineering
Services &
Maintenance
Mobility
Services
Integration
Services
Transportation & Logistics Expertise
Independent Software Vendors
Slide 10
Product
Re-engineering
ITO
Cloud
SaaS
Enablement
SOA
DWBI
Practice
Mobility
Product
Co-Development
& Sustenance
Time to
Market
Cost
Scalability
Quality
ISV
Challenges
Managed Testing
Functional Testing
• Manual
• Automation
Non - Functional Testing
• Performance/Load Testing
• Security Testing
• Usability Testing
• Accessibility Testing
• Compatibility Testing
• Agile Scrum and Scrum of Scrums
• Verification and Validation model (V Model)
• Extreme Programming
• Waterfall model
• Iterative model
• Test Driven Development (TDD)
• Integrated ISO and CMMi
Processs
• Metric Driven Project
Management – Weekly reports
with Metrics
• Knowledge based testing -
Knowledge Acquisition, Retention
and Transfer
• Reusability – Strategies,
Methodologies, Approaches,
Frameworks, Checklists, Test
cases
• Defect Prevention – Reduce
rework
• Collaborative Tools for distributed
teams
Automation
• HP Quick test Pro
• HP functional test
• Selenium
• TestComplete
• Test Partner
• IBM Rational Test
• Coded UI
Performance
• HP LoadRunner
• HP Performance Center
• MS Visual Studio
• Radview Webload
• Open STA
• Jmeter
Security
• Tools suggested by OWASP
• Cenzic
• IBM Appscan
• Cross Check
• SoapSonar
• Parasoft SOATest
• WSChess
Managed
Testing
Services
T
ools
Process
Models
Value
Adds
Slide 11
• Conceptualization
• Data Modeling/Data Mart
Design
• ETL Services
• Reporting Services
• Data Cleansing
• Customized Solution
Development
• KPI/Data Visualization
• Data Exploration
• Packaged BI
• Analytics
• Big Data Engineering
• Design & Development
Services
• Data/Database
Migration/Integration
• Database
Administration/Support
• Remote DBA Service, 24/7
Support
• Database Performance
tuning
• Capacity Planning
BI Practice Summary
• MySql
• Teradata
Database
• Informatica - Power Center
• Power Exchange
• Informatica CDE
• Data Stage
• MS- SSIS
• Mercator
• SAS
ETL
• OBIEE
• Cognos
• MS-SSRS/SSAS
• Business Object
• Microstrategy
• BIRT
• Qlikview
• Pentaho
BI Reporting
- Dashboard
Tools and Technologies
• Oracle
• DB2
• MS-SQL
Slide 12
Highlights
Insurance Agency Commission DW Model | SEPA – ISO 20022 Readiness | BIG DATA – Social Media Integration Framework and
Analytics | Certified DB, DW & BI Specialist | Oracle Retail Analytics Model | Cloud Data Integration | Network Log Analytics
Services
DW BI Database
IT Operations
Operating System
(Windows 2003, Vista, Windows 7, Unix, Linux)
Problem/Change/Capacity
Management
Incident/Patch
Management
Even
Management/Monitoring
• Custom Applications
• Legacy Application
• Special Application
• SharePoint
• BizTalk
• Exchange
• Dynamics/CRM
• Oracle
• OeBS
• SAS
• Siebel
• Hyperion
Database/Virtualization/Network/Storage
(SQL, Oracle, VM Ware, Citrix)
Application
Operation
Infrastructure
Operation
Global IT Operations Portfolio
Enterprise Applications
Mobility & Communications
Slide 14
PES
Create Design,
Implement
Design &
Development
Product Testing
& Qualification
Product
Management
Requirement
gathering &
Analysis
Value
Engineering &
Product
Sustenance
Product
Release
• Best Practices Design
• Agile Product Development
• Localization &
Internationalization
• Quality Process & metrics
• Functional Product
Testing
• Test Planning & Tracking
• Result Management
• Improve Defect rates
• Help customer
deployments &
customizations
• Manage Production
• Rollout & Product
Launch
• Requirement congruence
with stake holders
• Deliberations
• Elicitation
• Finalization
• Product Roadmap – Feature
Analysis
• Technology Assessment
• Readiness – Channel
Training
• Support – Demos, Event
support, Channel Support
• Re-engineering Services
• Feature/Functional
Enhancement
• Build & Patch Management
• Bug Fixing & Maintenance
• Product Deployment
Slide 15
Product Engineering Services
ERP Support Services
SAP Support
• Services - Application development, Customization, Integration, Operations and maintenance
• Applications - SAP R/3 4.6c, 4.7e, ECC 5.0, ECC 6.0 with Solution Manager and MySAP Business Suite
Products like (EP, PI, BI, etc.)
• Development Tools - ABAP/4 , WebDynpro
• Basis Support – System Installation, monitoring, patch upgrades, performance tuning, Backup and restore,
Version Upgrade etc.
• NetWeaver – Development/Customization of Integration objects (NetWeaver PI)
Oracle Apps Support (E-business Suite)
• Post Implementation Maintenance and Support
• Oracle Applications software and DBA support
• Implementation of Oracle Fusion middleware platform
• Develop interfaces to integrate Oracle with non-Oracle Systems
Microsoft AX and NAV
• Package evaluation – Evaluate customers business process and map them to the product offerings
• Product Licensing – Help customers in procuring optimal number of user licenses in a cost effective manner
• Global implementation – multisite/location implementation based on customers geographic presence
• Support and Maintenance – Provide remote support and maintenance of the applications
Slide 16
17
Technology Partners
Client Culture Alignment
Our RM Model
Adds value to the client
and empowers a sustained
relationship. The RM
model is a future proof
engagement methodology
and addresses five aspects
of a relationship.
Slide 18
Differentiating Pyramid
• The playing field of offshore
companies narrow as you go up
the Pyramid.
• The key success factors for
offshore are Client Engagement
and Internal Processes.
• Domain can be ramped up and
Technology Expertise is a
minimum qualification.
Slide 19
Key Differentiators
• 40% of our longstanding customers had bad outsourcing experience before
they tried us, 30% first timers and 30% with seasoned outsourcing models
– all highly satisfied. They experience the difference and stay with us!
• Very high employee retention critical to outsourcing. Middle management
attrition in low single digits; ranked #7 Best Places to Work For
• Focus on both What we do and How we do it - driven by deep relationship
• Highly value driven and innovative
• Unique combination of Tier-1 feel with the two decades of outsourcing
maturity and innovation and small vendor advantage of high personal
attention, including top management relationship, with 2,000 employees
– just the right size!
Sample U.S. Client List
21
Sample Europe Client List
22
STEERING PROGRESS.TOGETHER.
SPAN Overview
• 20 years of Offshore Software Services
• Mix of Fortune customers, ISVs, Insurance
TP
As. A Fortune 5 company has been our
largest customer
• Part of EVRY Group
– Largest IT group in the Nordic countries
– Around $ 2.4 billion IT services group
– Ranked top 21 in FinTech 100
• #7 Best Employer in India for Employee size
< 2000; Low attrition
• Partnered with Leading OEMs such as
Microsoft, Oracle, SAP
, Amazon
• CMMI level 5, ISO 9001:2008, PCMM 3 and
ISO 27001:2005 certified
Slide 24
Processes
Client
Engagement
Stability
Domain
Services
and
T
echnology
SPAN
An EVRY Company
Two decades of
offshoring
• Two decades in IT solution
providing
• Part of US $2.4 Billion
Norwegian company & 10,000+
employees
• #7 in Best Employer in India
(Employee size < 2000)
• Implemented the critical
success factors for outsourcing
and the processes to avoid
failure points proactively
• Very high customer retention
rate
• Insurance & Healthcare
• Banking & Finance
• Retail
• Travel, Transportation &
Logistics
• Independent Software Vendors
• End-to-end services including AD/AM, QA, DW/BI
• Enterprise Mobility
• ITO 24*7
• Converged Communications
• ERP
• Product Engineering Services
• Strong industry partnerships with AWS, Oracle, Microsoft, IBM
• Relationship Model
– Management focus
– Governance team
• Innovative Pricing
• Tailored Business
Models
• Highly flexible and
adaptable
• Value-adds on every
project
• Strategic partnerships
after reaching trusted
partner status
• Driving both
bottomline and topline
growth
• Offshore Centers
certified
– CMMI Level 5
– ISO 9001:2008
– ISO 27001: 2005
– PCMM Level 3
Slide 25
SPAN Overview

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Corporate Presentation.pptx

  • 1. SPAN Infotech (India) Pvt. Ltd. Corporate Presentation Nanda Kumar Regional Sales – UK & Europe ISO 9001:2008 | ISO / IEC 27001:2005 | CMMI ML 5 | PCMM ML 5
  • 2. SPAN Overview 2 2  Offshore Centers - CMMI 5, PCMM 5 - ISO 9001:2008 - ISO 27001: 2005  Almost two decades in IT solution providing  Part of US$ 2.3 billion Norwegian company & 10,000+ employees  #7 in Best IT Employer in India (Employee size < 2000) Dataquest  Retail & Logistics  Insurance & Healthcare  Banking & Finance  Independent Software Vendors  Product Engineering Services  Application Management  Independent Testing Services  Enterprise Mobility  DW / Analytics  Remote Infrastructure Management Services  ERP  Cloud Enablement  Internet of Things “PARTNER” for Digital Transformation
  • 3. SPAN Offerings AD/AO Testing DWBI ITO ERP Mobility Insurance & Healthcare Banking & Financial Services Retail Travel, Transportation & Logistics ISV Functional, Automation, Performance & Security testing Implementation, Rollouts, Upgradation, Application & Audit Management Consulting, Application - Design and Development, Enterprise Mobility, Testing & Deployment, Cross Platform Development/Porting 1 2 3 4 5 Application Development, Application Maintenance, Re-engineering, Modernization, Migration 6 7 8 ETL, BI reporting, Data cleansing, KPI & Data Visualization, Exploration, Modeling/Datamart design 9 10 Application operations, Infrastructure Management, Event monitoring & Management, Patch/Incident Management & Change Management, Capacity Management 11 12 13 1. HIPAA, 4010-5010, Dynamic Rule Engine 2. PCI/DSS, SAS 70, CTX, GAAP, SEPA compliances 3. Migration Factory Model Slide 3 4. Warehouse management Framework 5. CMS, DMS, Portals 6. 5010 compliance testing 7. OWASP based security testing 8. ART framework, Bigdata, performance dashboards & Forecasting Modules 9. ITIL, ISO9001 & ISO 27001 10. ITIL, ISO9001 & ISO 27001 11. Insurance quotation Framework 12. Mobile banking Framework 13. Customer loyalty, Coupon, m- Commerce
  • 4. Business Arrangements Offshore Fixed Price/Fixed Time Offshore Pavilion Build Operate Transfer Onsite Services Slide 4
  • 5. Top 20 Best Employer in India Features • Rated by IDC and Cybermedia, an Independent Research org and the largest selling IT magazine in India • #7 Best Employer (resource <2000) • Several Indian companies participate • Key review points include employee satisfaction, appraisal systems, employee perception of the organizations strengths Benefits to Clients • Continuity of their team for several years due to low attrition • Highly motivated team translates to high productivity, innovation and values • Able to attract good talent • Constantly trained employees bring additional knowledge to the table • High customer satisfaction/customer experience 5
  • 6. SPAN In Insurance Space Functions Processes Systems Solutions Technology Front Office Portal CRM QuotingRating Content Management AD and AM Legacy Modernization Business Analysis Functional and Technical Consulting Test Lab BI Solutions Data Warehousing Data Migration BPO Help Desk Web Applications Web Services SOA SAAS Microsoft Java Oracle My SQL MS SQL Mainframe SYSTEM i (AS/400) Agent, customer and Broker interfaces Market Research Sales and Marketing Document Creating Data Entry Agencies Brokers Call center Third Party Retailers Core Underwriting Risk Management Actuarial Policy Billing Claims FinancialRecon Risk Classification Risk Assessment Policy Form Processing Loss Control Payouts Claims Processing Fraud Detection Third Party Management Rating Engine Premium Calculator Policy Admin Claims Processing Payout Handler Commission Product Launcher Billing System Back Office Statistical Reporting Investments Reporting Financial Reporting Investment Analysis Portfolio Management Fund management Help Desk ThirdPartySystems Tech Support Regulations, Compliance and Standards ACORD EDI SOX Data Transfer Standards Security Standards Claim Standards ACORD Standards EDI Interfaces 6
  • 7. Banking & Financial Services Competency Slide 7
  • 9. • SPAN’s Transportation and Logistics is a blend of technocrats and domain rich Subject Matter Experts • SPAN’s Transportation & Logistics expertise includes: • Sales Order Management • Purchase Order Management • Warehouse and Inventory Management • Logistics Management Sales Order Management Sales Forecast / Distribution, Customer Relationship, Return Good / Warranty Claim Processing Warehouse Management, Work Order Management, Inventory Management , Control, Pricing Slide 9 Fleet Management Tracking Dispatch Management E Procurement Sales Order Management Warehouse & Inventory Management Logistics Management Purchase Order Management Transportation & Logistics Product Development Testing Services Data Mining & Warehousing Application Re- Engineering Services & Maintenance Mobility Services Integration Services Transportation & Logistics Expertise
  • 10. Independent Software Vendors Slide 10 Product Re-engineering ITO Cloud SaaS Enablement SOA DWBI Practice Mobility Product Co-Development & Sustenance Time to Market Cost Scalability Quality ISV Challenges
  • 11. Managed Testing Functional Testing • Manual • Automation Non - Functional Testing • Performance/Load Testing • Security Testing • Usability Testing • Accessibility Testing • Compatibility Testing • Agile Scrum and Scrum of Scrums • Verification and Validation model (V Model) • Extreme Programming • Waterfall model • Iterative model • Test Driven Development (TDD) • Integrated ISO and CMMi Processs • Metric Driven Project Management – Weekly reports with Metrics • Knowledge based testing - Knowledge Acquisition, Retention and Transfer • Reusability – Strategies, Methodologies, Approaches, Frameworks, Checklists, Test cases • Defect Prevention – Reduce rework • Collaborative Tools for distributed teams Automation • HP Quick test Pro • HP functional test • Selenium • TestComplete • Test Partner • IBM Rational Test • Coded UI Performance • HP LoadRunner • HP Performance Center • MS Visual Studio • Radview Webload • Open STA • Jmeter Security • Tools suggested by OWASP • Cenzic • IBM Appscan • Cross Check • SoapSonar • Parasoft SOATest • WSChess Managed Testing Services T ools Process Models Value Adds Slide 11
  • 12. • Conceptualization • Data Modeling/Data Mart Design • ETL Services • Reporting Services • Data Cleansing • Customized Solution Development • KPI/Data Visualization • Data Exploration • Packaged BI • Analytics • Big Data Engineering • Design & Development Services • Data/Database Migration/Integration • Database Administration/Support • Remote DBA Service, 24/7 Support • Database Performance tuning • Capacity Planning BI Practice Summary • MySql • Teradata Database • Informatica - Power Center • Power Exchange • Informatica CDE • Data Stage • MS- SSIS • Mercator • SAS ETL • OBIEE • Cognos • MS-SSRS/SSAS • Business Object • Microstrategy • BIRT • Qlikview • Pentaho BI Reporting - Dashboard Tools and Technologies • Oracle • DB2 • MS-SQL Slide 12 Highlights Insurance Agency Commission DW Model | SEPA – ISO 20022 Readiness | BIG DATA – Social Media Integration Framework and Analytics | Certified DB, DW & BI Specialist | Oracle Retail Analytics Model | Cloud Data Integration | Network Log Analytics Services DW BI Database
  • 13. IT Operations Operating System (Windows 2003, Vista, Windows 7, Unix, Linux) Problem/Change/Capacity Management Incident/Patch Management Even Management/Monitoring • Custom Applications • Legacy Application • Special Application • SharePoint • BizTalk • Exchange • Dynamics/CRM • Oracle • OeBS • SAS • Siebel • Hyperion Database/Virtualization/Network/Storage (SQL, Oracle, VM Ware, Citrix) Application Operation Infrastructure Operation Global IT Operations Portfolio Enterprise Applications
  • 15. PES Create Design, Implement Design & Development Product Testing & Qualification Product Management Requirement gathering & Analysis Value Engineering & Product Sustenance Product Release • Best Practices Design • Agile Product Development • Localization & Internationalization • Quality Process & metrics • Functional Product Testing • Test Planning & Tracking • Result Management • Improve Defect rates • Help customer deployments & customizations • Manage Production • Rollout & Product Launch • Requirement congruence with stake holders • Deliberations • Elicitation • Finalization • Product Roadmap – Feature Analysis • Technology Assessment • Readiness – Channel Training • Support – Demos, Event support, Channel Support • Re-engineering Services • Feature/Functional Enhancement • Build & Patch Management • Bug Fixing & Maintenance • Product Deployment Slide 15 Product Engineering Services
  • 16. ERP Support Services SAP Support • Services - Application development, Customization, Integration, Operations and maintenance • Applications - SAP R/3 4.6c, 4.7e, ECC 5.0, ECC 6.0 with Solution Manager and MySAP Business Suite Products like (EP, PI, BI, etc.) • Development Tools - ABAP/4 , WebDynpro • Basis Support – System Installation, monitoring, patch upgrades, performance tuning, Backup and restore, Version Upgrade etc. • NetWeaver – Development/Customization of Integration objects (NetWeaver PI) Oracle Apps Support (E-business Suite) • Post Implementation Maintenance and Support • Oracle Applications software and DBA support • Implementation of Oracle Fusion middleware platform • Develop interfaces to integrate Oracle with non-Oracle Systems Microsoft AX and NAV • Package evaluation – Evaluate customers business process and map them to the product offerings • Product Licensing – Help customers in procuring optimal number of user licenses in a cost effective manner • Global implementation – multisite/location implementation based on customers geographic presence • Support and Maintenance – Provide remote support and maintenance of the applications Slide 16
  • 18. Client Culture Alignment Our RM Model Adds value to the client and empowers a sustained relationship. The RM model is a future proof engagement methodology and addresses five aspects of a relationship. Slide 18
  • 19. Differentiating Pyramid • The playing field of offshore companies narrow as you go up the Pyramid. • The key success factors for offshore are Client Engagement and Internal Processes. • Domain can be ramped up and Technology Expertise is a minimum qualification. Slide 19
  • 20. Key Differentiators • 40% of our longstanding customers had bad outsourcing experience before they tried us, 30% first timers and 30% with seasoned outsourcing models – all highly satisfied. They experience the difference and stay with us! • Very high employee retention critical to outsourcing. Middle management attrition in low single digits; ranked #7 Best Places to Work For • Focus on both What we do and How we do it - driven by deep relationship • Highly value driven and innovative • Unique combination of Tier-1 feel with the two decades of outsourcing maturity and innovation and small vendor advantage of high personal attention, including top management relationship, with 2,000 employees – just the right size!
  • 24. SPAN Overview • 20 years of Offshore Software Services • Mix of Fortune customers, ISVs, Insurance TP As. A Fortune 5 company has been our largest customer • Part of EVRY Group – Largest IT group in the Nordic countries – Around $ 2.4 billion IT services group – Ranked top 21 in FinTech 100 • #7 Best Employer in India for Employee size < 2000; Low attrition • Partnered with Leading OEMs such as Microsoft, Oracle, SAP , Amazon • CMMI level 5, ISO 9001:2008, PCMM 3 and ISO 27001:2005 certified Slide 24
  • 25. Processes Client Engagement Stability Domain Services and T echnology SPAN An EVRY Company Two decades of offshoring • Two decades in IT solution providing • Part of US $2.4 Billion Norwegian company & 10,000+ employees • #7 in Best Employer in India (Employee size < 2000) • Implemented the critical success factors for outsourcing and the processes to avoid failure points proactively • Very high customer retention rate • Insurance & Healthcare • Banking & Finance • Retail • Travel, Transportation & Logistics • Independent Software Vendors • End-to-end services including AD/AM, QA, DW/BI • Enterprise Mobility • ITO 24*7 • Converged Communications • ERP • Product Engineering Services • Strong industry partnerships with AWS, Oracle, Microsoft, IBM • Relationship Model – Management focus – Governance team • Innovative Pricing • Tailored Business Models • Highly flexible and adaptable • Value-adds on every project • Strategic partnerships after reaching trusted partner status • Driving both bottomline and topline growth • Offshore Centers certified – CMMI Level 5 – ISO 9001:2008 – ISO 27001: 2005 – PCMM Level 3 Slide 25 SPAN Overview