This document discusses three pieces of research that show happiness is important for business performance. First, research on teams found those with a ratio of at least 3:1 positive to negative interactions performed best. Second, a study of over 140,000 employees across 11 organizations found increases in employee happiness led to better performance over time. Third, companies focused on employee happiness and satisfaction consistently outperformed financially, suggesting shareholders also benefit from prioritizing happiness. The document advocates measuring and discussing workplace happiness to create positive change.

1. Happiness is a serious
business!
Nic Marks, founder Happiness Works

3. “What’s
love
got to
do with
it?”
Tina turner

4. “What’s
got to
do with
it?”
Happiness Works
happiness

8. Barbara
Fredrickson’s
“Broaden and
Build”
theory of
positive
emotions

10. Photo by Annika Bischof

12. Connectedthe amazing power of social networks and how shape our lives
Nicolas Christakis & John Fowler

13. 3great pieces
of research
that together show
“happiness is a serious business”

14. 1st
“happiness is a serious business”

15. positive
emotions in
teams and
at work

16. Fredrickson and Losado:
Positive teams at work
60Strategic Business
Unit

17. Performance
Profitability
Customer Satisfaction

18. POSITIVITY
NEGATIVITY
Team meetings

19. Team Performance Positivity / Negativity ratio
HIGH (15)
MEDIUM (26)
LOW (19)
Fredrickson and Losado:
Positive teams at work

20. Team Performance Positivity / Negativity ratio
HIGH (15) 5.61
MEDIUM (26) 1.86
LOW (19) 0.36
Fredrickson and Losado:
Positive teams at work

21. POSITIVE : NEGATIVE
3 : 1
8 : 1
Magic Ratio
Fredrickson and Losado:
Positive teams at work

22. 2nd
“happiness is a serious business”

23. Happiness
Performance
11ORGANISATIONS
2,000+
TEAMS
140,000+
RESPONDENTS

24. Happiness
Performance
Time 1 Time 2
Happiness
Performance
↗

25. Happiness
Performance
Time 1 Time 2
Happiness
Performance
↗

26. Happiness
Performance
Time 1 Time 2
Happiness
Performance
↗
↗

27. Happiness
Performance
Time 1 Time 2
Happiness
Performance
↗

28. Happiness
Performance
Time 1 Time 2
Happiness
Performance
↗
↗↗

29. Happiness works!
“these data suggest that the impact of happiness
at work on performance is twice as large as from
performance to happiness at work”
Jim Harter, Gallup

30. Happiness works!
but is it taken
seriously?

31. 3rd
“happiness is a serious business”

32. “The management
are focused on
employees to the
detriment of
shareholders.”

33. “The management
are focused on
employees to the
detriment of
shareholders.”
“Why would I want to buy a
stock like that?”
Equity analyst quoted in Business Week

35. “I happen to believe that in order to
reward the shareholder in the long term,
you have to please your customers and
employees.”
Jim Sinegal, Costco’s CEO, quoted in the Wall Street Journal

37. Companies listed in the top 100 “great places
to work” have outperformed the market every
year between 1985–2011 by 2.3 – 3.8%.
Source: “The link between Job Satisfaction and Firm Value” Alex Edmans; Academy of Management Perspectives 2012

38. www.happinessworks.com

39. Easy to answer questions

45. Two Tips
transparency matters
release results

46. Two Tips
it’s the conversations
that create change
discuss results

47. www.happinessworks.com
free webinars
free trial survey

49. is simply
the best
Happiness Works
happiness