1. CURRICULAM VITAE
SHIVA KUMAR M.G.
shiva633_kumar@yahoo.co.in
shiva633kumar@gmail.com
Mobile: 9916660272
C/o Ravi Kumar #112, Amarjyothi Layout, Thanisandra Village
Shiva ram Karanth Nagar Post, Bangalore - 77
OBJECTIVE:
 Endeavor to provide service that exceeds customer’s expectations. Seeking challenges in Facility
Management/Property Management/HR Displaying collaborative Team-Work at all times.
.
Professional Snapshot
 Very Good people skills and ability to interact with a wide range of client staff and demands.
 Knowledge of Occupational Safety requirements.
 Strong PC literacy and proven ability to manage daily activities using various systems.
 Sending reports on time
 Accurate billing and invoicing
 Zero stock out situations
 90% of SLA’s to be in green.
 Displaying collaborative Team-Work at all times.
PROFESSIONAL EXPERIENCE:
Experience Performa -1:
Currently Working for IBM India Employee Payables.
Location : Bangalore
Working as : Process Associate (MIS)
Duration : Aug 2014 to till date.
Below were my responsibilities:
 Generate report for all the claims to be reimbursed to employees after claims are approved in
WWER by Operations team.
• Monitoring SLA for processing employee reimbursements.
• Preparation of daily SLA reports for internal reporting of the claims processed, held, rejected.
• Preparation of Weekly & monthly deck which gives an overview of the performance of
various teams in the Departments.

2. •Vendor Management. (Maintaining bill processing and follow-ups).
• Preparation of monthly dashboard which gives the graphical representation of the monthly
performance of the travel claims cleared by different teams.
• Monitoring and tracking of business performance.
• Responsible to Produce and analyze daily efficiency reports (representative availability, access level
etc.)
Experience Performa: HR Administrator (Team Lead)–March 2010 to Jul 2014.
Responsibility: Below were my responsibilities:
 Vendor Management. (Maintaining records of Vendors, bill processing’s and follow-ups).
 Handled Claims processing of IBM India employees traveland non -travel claims asper the different policies
of IBM
 Involved in recovering the duplicate payment and excess payments done to the employees.
 Coordinate with employees for recovery of the duplicate & Excess amount, in turn educating the employees
the different travel policies so as to reduce the duplicate payment occurring again
 Involved in educating the employees in raising the claims to reduce the held and rejection number of claims
 Single point of contact in sending out various mails pertaining to held, rejection and education mailers to
employees, which helps in reducing the errors in claims.
 Co-ordinating with accounting team members in accounting activities (Ensure payment files/documents are
duly signed by respective authorized signatories & handover the document to Bank on time.)
 Co-ordination and development with team of Process Executives.
 Ensure retrieval of approved claims as requested by Pre auditors/BC/Review team/Audit team should be
retrieved within 1 working day.
 Consolidating Daily trackers, updating & Dispatching the rejected vouchers to the employees and
coordinating with dispatch team and employees for tracing non- receipt of claims
 Control points are worked on timely basis & relevant approvals are obtained from their respective managers.
 Resolving queries of clients/employees on a day-to-day basis, ensuring within minimum TAT.
 Ensure 100% policy adherence
 Progress towards being audit ready at all times.
 Help implementing corrective action based on compliance results.
Experience Performa: Facility Executive – Soft Services
5 + years of experience in Facilities & soft service. Managed a facility about 301,312.00 sq.ft
Working as a Facility executive in IBM INDIA PVT LTD. (D1 & D2 Block)
Manyata Embassy Business Park, Nagawara ring road .Bangalore-45

3. Duties & Responsibilities
 Processing of all invoices for payment – first for approval of SFM and then for clearance through the F&S
lead.
 Maintaining records of Vendors ,submitting the invoices and follow up for payments
 Inventory Management - Monitoring of all housekeeping / pantry / stationery consumables and ensure
reordering
 Preparing and Submitting the monthly reports .
 Monitoring Helpdesk and ensuring calls are closed within the SLA.
 Arrangement of all consumables and supplies for Client / VIP visits
 End to end responsibility for all the MPO related works.
 Monitoring service providers who is working inside the premises and ensuring the services hasbeen provided
without any deviation
 Handling a big team day to day activities such as Pantry, House-keeping, Mail Room, Maintenance etc.
 Responsible for all equipment’s, soft service daily activities.
 Responsible for Generating reports for the client’s.
 Responsible for implementing Environmental Management System (EMS).
 Involved in Internal audits for the clients.
 Responsible for vendors Management, Space Management, Housekeeping consumable reports, Mail room
reports etc.
 Day to day administration of the company, which involves interaction with clients, Visitors, transporters,
office administration, and security issues etc.
Sites worked
Organization : IBM-Manyata D1, & D2 Blocks.(Through M/S JLLM LTD)
Designation : Facility Executive.
Duration : Nov 2008 to Mar 2010.
Organization : IBM-Manyata D1, & D2 Blocks.(Through M/S SODEXO LTD)
Designation : Soft Service Executive.
Duration : Nov 2006 to till date.
Organization : Cisco Software. (Through Dusters Facility Services Pvt Ltd)
Designation : Facilities Executive.
Duration : January 2006 to October 2006.
Organization : Jain College of Engineering. (Through RKHS Pvt Ltd)
Designation : Sr. H.K. Supervisor
Duration : November 2004 to December 2005.

4. Educational Qualification:
Course completed Institution University Year of
passing
Percentage
obtained
BSc in PCM Kalapataru Science
Collage
Bangalore 2005 59.0%
PUC in PCMB Udaya Bharathi
College
Bangalore 2001 50.0%
S.S.L.C Dr.Ambedkar Rural
High School
KSEEB 1999 58.88%
Additional Qualification: Computer Technique from APTECH Computer Course
(HDSE) Bangalore.
 Operating Systems :Windows XP ,Windows 7,
Personal Details:
Father’s Name : M. S. Gangadharaiah
Date of Birth : 08-05-1983
Sex : Male
Marital Status : Married
Nationality : Indian
Language Known : Kannada,English & Hindi
Place: Bangalore
Date: (SHIVA KUMAR. M. G)