This document presents information about organizational citizenship behavior (OCB). It discusses how Dennis Organ is considered the founder of OCB theory and defines OCB as individual discretionary behavior that benefits an organization but may not be part of an employee's job description. The document outlines five types of OCB (altruism, courtesy, sportsmanship, conscientiousness, and civic virtue) and describes examples of each. It notes that OCB provides benefits both to individuals and organizations such as enhanced productivity and loyalty.

2. Organizational Citizenship
Behavior
(OCB)
Presented by Shahrukh Usmani
Fatima Rubab

3. Scheme Of Presentation
• Founder of OCB
• Definition of OCB
• Levels of OCB
• OCB five types & division in levels with examples
• Benefits of OCB
• End Conclusion

4. Parts Of Presentation
• Part One
• History and introduction to OCB
• Definition of OCB
• Levels of OCB
• 3 types of OCB
• Total time 10 to 15 min
• Presented by Shahrukh Usmani

5. Parts Of Presentation
• Part two
• After a two min activity
• Remaining 2 types of OCB
• Benefits of OCB in an organization & on individual
• Final Conclusion
• Total time 5 to 10 min
• Presented by Fatima Rubab

6. Part 1
Presented by Shahrukh Usmani

7. Introduction & History
• Dennis Organ is considered the father of OCB
theory
• He expanded the work of Daniel Katz (1964) to
make this theory in 1988

8. Definition
• Individual behavior that is discretionary , not
directly or explicitly recognized by formal reward
system , and that in aggregate promotes the
effective functioning of organization
(Dennis Organ)
• Behavior that goes beyond the basic requirements
of Job but result in benefit to organization

9. Definition (con)
• In industrial and organizational psychology ,
organizational citizenship behavior is a concept that
describes a person’s voluntary commitment within
an organization or company that is not part of his
or her daily task job

10. Levels Or Division Of OCB
• OCB is divided into two parts and is analyzed on
two levels
• Organizational Citizenship Behavior Individual level
• Organizational Citizenship Behavior Organization level

11. Five Common types Of OCB
• Altruism
• Courtesy
• Sportsmanship
• Conscientiousness
• Civic Virtue

12. Altruism
• Desire to help or assist another individual while not
expecting a reward in compensation for that
assistance
• Simple definition being helpful
• Altruism comes under heading of Organizational
Citizenship Behavior on Individual level

13. Altruism (con)
• Examples
• A common example would be employee who drives his
colleague to work when his car has broken down , while
not expecting money or favors in compensation.

14. Courtesy
• Behavior which is polite and considerate towards
other people
• Being polite and courteous Avoid Conflict
• Courtesy comes in heading of Organizational
Citizenship Behavior On Individual Level
• encourages positive social interactions between
employees, which improve the work environment

15. Courtesy (con)
• Examples
• Asking if a coworker is having any trouble with a certain
work related project, and informing coworkers about
prior commitments or any other problems that might
cause them to reduce their workload or be absent from
work.

16. Sportsmanship
• Sportsmanship is defined as exhibiting no negative
behavior when something does not go as planned
or something is annoying , difficult , frustrating or
negative
• Tolerating in non ideal conditions
• Accepting of changes without complains
• Sportsmanship is sub heading of Organizational
Citizenship Behavior in Organization level

17. Sportsmanship (con)
• Examples
• Imagine an employee who submits their proposal to
their superior may be expecting it to be well-received
and accepted—it is rejected instead and the employee
displays good sportsmanship by not complaining about
the situation to other coworkers or individuals who may
report their behavior to others working for the
business.

18. Part 2
Presented by Fatima Rubab

19. Conscientiousness
• Conscientiousness is defined as behavior that
suggests a reasonable level of self-control and
discipline , which extends beyond the minimum
requirements expected in that situation
• doing more than just the minimum
• Conscientiousness is sub heading of Organizational
Citizenship Behavior in Organization level

20. Conscientiousness (con)
• Example
• In the context of a business setting, conscientiousness is
observed when an employee not only meets their
employer’s requirements—such as coming into work on
time and completing assignments on time—but exceeds
them.

21. Civic Virtue
• Civic virtue is defined as behavior which exhibits
how well a person represents an organization with
which they are associated, and how well that
person supports their organization outside of an
official capacity.
• showing interest and involvement (e.g. keeping up
to date) with the organization
• Defend organizational policies and practices

22. Civic Virtue
• Examples
• how well someone represents their business and how
they may support that business are all examples of
someone's civic virtue.
• speaking positively about the business to friends , family
• signing up for business events, such as charity walking
events.

23. Benefits
• Developing oneself
• Making constructive suggestions
• Protecting the organization
• Organization loyalty
• Organizational obedience
• Enhancement of productivity
• Attract employees
• Create a good social circle

24. Conclusion
• Organizational citizenship behavior has a critical
relation with organizational functioning. But little
work recovers the internal mechanism by which
organizational citizenship behavior facilitate
organizational performance and effectiveness
• We propose that organizational citizenship
behavior, especially, the social participation,
advocacy participation, functional participation and
focus on tasks contribute to internal learning,
explorative learning, emergent learning, and
exploitation learning between individual, and
consequently enhance organizational functioning
and performance.