Organizational citizenship behavior
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Organizational citizenship behavior
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Organizational citizenship behavior
- 1. … ***Never overlook the power of simplicity *** … … *** Never love anybody who treats you like you’re ordinary *** …
- 2. 543210 … *** A smile is the universal welcome *** …
- 3. … *** The help of Allah is near, but how near are you to Allah? *** …
- 4. Presentation by : Izhar Alam Imran Rashid Shah Mahmood Almayar … *** As long as you know that Allah is with you, it doesn't matter who is against you *** …
- 5. Historyof (OCB) Whatis OCB? Levelsof OCB Independe nt variables Conclusion Videoon OCB Table of Content s … *** Many of life’s failures are people who did not realize how close they were to success when they gave up *** …
- 6. … *** Great things are done by a series of small things brought together *** … History: Organization citizenship Behaviour (OCB) • Original work: Katz • Year: 1964 • Year 1988 • Father of (OCB): Dennis Organ • The motivational basis of (OB)
- 7. … *** Citizenship is the chance to make a difference to the place where you belong *** … What is Organization citizen behaviour (OCB) ? “individual behavior that is discretionary, not directly or explicitly recognized by the formal reward system, and that in the aggregate promotes the effective functioning of the organization" • OCB is discretionary in nature • Not directly recognized by formal reward system • Contributes positively to overall organizational effectiveness • It’s not a part of job description
- 8. … *** Be so good they can’t ignore you *** … Similar constructs • Contextual Performance 4 - Elements • Non-task related work behaviors and activities that contribute to social and psychological aspects of the organization. • When the job market become more aggressive. • To remain competitive it’s necessary for the employees. 1. Persistence of enthusiasm 2. Assistance to others 3. Following rule and proscribed procedure 4. Openly defending the organization objectives Difference • It’s included while overall job performance evaluation
- 9. … *** Humans have a lot of pro-social tendencies *** … Similar constructs • Prosocial Organizational Behaviour Difference • POB a behavior within an organization that aimed at improving the welfare of another person. • Helping a coworker with personal matters
- 10. • ERD a behavior that attempts to benefit organization and that goes beyond existing role expectations. • Helping coworkers with a job related problem. • Accepting orders without excitement. • Tolerating temporary impositions without complaint. … *** We are what we repeatedly do. Excellence then, is not an act, but a habit *** … Similar constructs • Extra-role Behaviour (ERB) Difference • Two concepts that are not included in OCB 1. Whistle blowing 2. Principled organizational dissent
- 11. … *** Everything has beauty, but not everyone sees it *** … Multidimensionality • Smith, Organ, and Near 1983 Williams and Anderson 1991 1. Altruism 2. Courtesy 3. Conscientiousness 4. Civic virtue 5. Sportsmanship • Two dimensions 1. Altruism: helping a specific work colleague 2. General compliance: Low rates of absenteeism Improves organizational effectiveness • Organ, Five-factor Model 1988 OCBI OCBO
- 12. … *** We make a living by what we get, but we make a life by what we give *** … OCBI • Altruism Helping a specific work colleague.
- 13. … *** Courtesy costs nothing, but buys everything *** … OCBI • Courtesy Preventing conflicts and Being polite and considerate about others.
- 14. … *** The way of our Master is none other than conscientiousness of altruism *** … OCBO • Conscientiousness Employees accept and adhere to the rules, regulations and procedures of an organization.
- 15. … *** You need to trust young people and give them a chance to participate and to lead *** … OCBO • Civic virtue Employees positive involvement, deep concerns and active interest in the life of organization.
- 16. … *** The strength of the group is the strength of the leaders *** … OCBO • Sportsmanship Sportsmanship is defined as exhibiting no negative behavior when something does not go as planned.
- 17. … *** We are what we repeatedly do. Excellence then, is not an act, but a habit*** … Gender Differences • Research on gender-role stereotypes has gone on for decades. Feminine behaviours Masculine Behaviours Gender role Altruism Courtesy Civic virtue Sportsmanship
- 18. … *** The strength of the group is the strength of the leaders *** … Counterproductive Work Behaviour • CWB Intentional employee behavior that is harmful to the legitimate interests of an organization.
- 19. … *** The strength of the group is the strength of the leaders *** … Antecedents • Job satisfaction and organizational commitment • Leadership behaviour and LMX • Fairness perceptions • Role perceptions • Individual dispositions • Motivational theories • Employee age
- 20. … *** The strength of the group is the strength of the leaders *** … Antecedents • Job satisfaction and organizational commitment
- 21. … *** The strength of the group is the strength of the leaders *** … Antecedents • Role perceptions
- 22. … *** The strength of the group is the strength of the leaders *** … Antecedents • Leadership behaviour and LMX
- 23. … *** The strength of the group is the strength of the leaders *** … Antecedents • Fairness perceptions
- 24. … *** The strength of the group is the strength of the leaders *** … Antecedents • Individuals dispositions
- 25. … *** The strength of the group is the strength of the leaders *** … Antecedents • Motivational theories
- 26. … *** The strength of the group is the strength of the leaders *** … Antecedents • Employee age
- 27. Work behavior in terms of in-role and extra-role behavior • OCB is willingness to go the extra mile • OCB is product of high level of motivation and commitment • High OCB related to high performance level and less for hierarchical control • Father of (OCB): Dennis Organ • Father of (OCB): Dennis Organ • Individuals become self driven • Engaging in extra-role behaviour is indicative of high OCB • OCB is willingness to go the extra mile
- 28. … *** The strength of the group is the strength of the leaders *** … Examples of (OCB) • Avoiding unnecessary conflicts • Helping others on one’s work team • Volunteering for extra job activities
- 29. … *** The strength of the group is the strength of the leaders *** … Benefits of Organizational Citizenship Behavior • Organizational loyalty • Protecting organization • Organizational obedience • Developing oneself • Making constructive suggestions
- 30. … *** The strength of the group is the strength of the leaders *** … Benefits of (OCB) • Developing oneself Improve their knowledge, skills, and abilities so as to be better able to contribute to their organization.
- 31. … *** The strength of the group is the strength of the leaders *** … Benefits of (OCB) • Making constructive suggestions Voluntary acts of creativity and innovation in organization.
- 32. … *** The strength of the group is the strength of the leaders *** … Benefits of (OCB) • Protecting the organization Voluntary acts organizational members engage in to protect or save life and property.
- 33. … *** The strength of the group is the strength of the leaders *** … Benefits of (OCB) • Organizational loyalty Keeping organization goals above individual goals.
- 34. … *** The strength of the group is the strength of the leaders *** … Benefits of (OCB) • Organizational Obedience Orientation towards organizational structure, job descriptions, and personnel policies and rules and regulations.
- 35. • OCB may vary across cultural boundaries. • A positive impact on enhancement of employees performance. • Openness to experience, extraversion, conscientiousness, and agreeableness were positively related to group interpersonal citizenship behavior. • OCB improve team processes in task which involve interdependency among group members. • OCB enhance productivity. … *** The strength of the group is the strength of the leaders *** … Research about (OCB)