Internal discussion doc on SCI

2. Service Cluster Ireland is an industry led initiative creating a “space” and focal point for companies of all sectors and sizes who are interested in services innovation

3. Our core mission is to enable businesses to grow by focusing on adding value for their customers and shareholders

4. Key Messages Value– you must deliver value to your customers and your shareholders Balance– you can balance customer satisfaction & cost efficiency Journey– all services are a journey

6. Academia

7. Agencies

9. INTERNATIONAL PARTNERS NEKOÉ – French Service Innovation Competency Centre SERVICE PLATFORM – Danish Service Cluster

10. ACADEMIC PARTNERS W.I.T. – RIKON, Service Innovation Group MAYNOOTH – Innovation Value Institute

11. STATUS UPDATE Creating the brand Launching Service Cluster Ireland Ongoing activities

12. BRAND We are working with Threesixty on developing the brand, logo and website

16. The basic website layout Homepage Intro Events & News flow Participants… rolling footer of logo on the homepage Link to the video 3 principal messages Adding Value > Balance > Journey > About SCI Contact Page Contact form Resources Recent Presentations Service Design 101 Links Other websites Partner within SCI Tools you can use. Participants With links to their websites Events & Resource Footer area Boilerplate statement Community (twitter / facebook/ linkedin etc.) Twitter Account – Twitter feeed.

17. LAUNCH We are planning a launch event in October or November Working with EI on event planning

18. ONGOING ACTIVITIES There are 16 members of the Service Cluster group on FUSE We will be calling a meeting in September to get support for the launch planning

19. THANK YOU