1. SANJEET MANDAL
____________________________________________________________
Job Objective:
Seeking a challenging career in hospitality industry so as to develop both professionally and personally and to contrib
ute to maximum in achieving the long term goals of the organization.
Key Skills:
Client Servicing, Management, Operations.
Experience:
Total Years of Experience:9YEARS
Current Location: Gurgaon
Location Preference: Delhi/NCR
EdUCATION.
 10th pass from C.B.S.E
*12 th pass from open school
Other Qualifications/Certifications/Programmes
 Completed 6 months Computer course in MS-Office
As a Person:
A people oriented professional with qualitative experience with Hospitality Sector. Have demonstrated abilities i
n client servicing & operations execution. An effective communicator & team player with honed analytical, prob
lem solving & organizational abilities. Possess a flexible & detail oriented attitude.
Core Competencies:-
 An independent, outgoing personality coupled with a keenness to learn.
 Expertise in Various Property Management systems such as Opera, Touché, Triton and Avaya
telecom.

2.  Well versed with MS-OFFICE and good Email Etiquettes.
 Effectively builds a relationship with guests and ensure meeting and exceeding guest expectation by
effective usage of interpersonal skills.
 Good interpersonal skills that help take initiatives.
 Effective communication skills that help in interacting with people and up selling
 Strong belief in system driven approach.
GuestRelationship Management :
Implementing business strategies to develop a sound client base, developing & maintaining cordial relations with
guests for repeat business. Assisting guests by handling all types of queries as per set standards. Following up w
ith the guests, identifying improvement areas & implementing adequate measures to maximize guest satisfaction
levels.
GeneralServices :
Ensuring that guest requirements are met on time. Taking requests from Guests for requirements, Good Services
etc.
Essential traits:-
 Courtesy and Curiosity.
 Acquired the team working spirit.
 Punctuality and Loyalty are the key factors which keeps me focused on my goals.
 Adaptability and creativity. Working as a decent personality with an enthusiasm for the job.
 Learning oriented.
ProfessionalExperience ata glance:-

3.  Currently working with The Leela Ambience Gurgaon housekeeping room
 Work as rooms controller for 6 months in The LeelaAmbience Gurgaon.
 Joined The Leela Ambience in year 2008
 Experience with IHC Hotel Taj Mahal New Delhi ,
ACHIEVEMEMNTS
 Awarded by The President HR, Pearl award for 2nd highest points for guest recognition in The Leela
Ambience
 Appreciation Letter from Resident Manager for Guest Recognition.
 Awarded as Shining Gem of the month twice in The Leela Kempinski Ambience.
 Contributed effective participation in World Economic Forum and Indo German Chambers of Commerce
2012.
Job Profile:
1. Responsible for managing operations related to Reception Desk, Guest Queries and Handling guest complaints
.
2. Maintaining guest records for smooth operations.
3. Responsible for client satisfaction, for their room and other needs.
4. Handling of operations for office process.
5. Error free handover or reports to the team.
6. Inventing new ideas to achieve to the target of guest satisfaction and take it to next level.
7. Responsible for take trainings for new team members and to all those who wants to learn something.
Hobbies:
1. Interaction with people.
2. Travelling.
3. Playing guitar and listening fusion music.

4. 4. Love to do something creative.
PersonalDetails:
Name: SANJEET MANDAL
Date of Birth: 20 MAY 1988
Marital Status: MARRIED
Nationality: Indian
Contact Number: 8826199139
Address: MAHAVIR ENCLAVE PART 3 UTTAM NAGAR
HOME NO 498 GALI NO 78
E Mail Email Address: SANJEET.MANDAL150@GMAIL.COM
Passport Number NIL
Valid till - 18.01.25
I hereby declare that the information endowed above is true and authentic to the best of my knowledge.
PLACE - DATE - [SANJEET MANDAL]