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Region- APAC Customer CaseStudy

The document provides summaries of several companies that have implemented NetSuite solutions. It describes their challenges with previous systems like MYOB, Microsoft Access, and Sage that lacked integration. NetSuite provided benefits like consolidated financials and CRM, real-time visibility, automated processes, and scalability to support growth. Companies experienced increased productivity, faster order processing, improved inventory management, and cost savings.

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APAC Region Customers © NetSuite 2010 2
Overview – Provider of TV broadcast services – Based in Quezon City, Philippines and Redwood City, CA – Replaced custom CRM and ERP system – Chose NetSuite ERP, CRM, and inventory over Microsoft Great Plains Challenges Costly IT maintenance for patchwork of software applications across multiple operating regions Lacked worldwide visibility into sales effectiveness and inventory levels Adding new customers, products, promotions, and locations required IT support and resulted in delays NetSuite Benefits Flexible, efficient two-tier ERP model with integrated reporting into parent company's SAP instance Self-service capabilities eliminated dependence on IT Flexible and reliable CRM, inventory tracking, and accounting across multiple operating regions ABS-CBN Streamlined Business Using NetSuite Two-Tier ERP model NetSuite provides the functionality and flexibility we needed, and a single version of the truth, with a reduced initial cost outlay.“
Overview ‒ Wholesale distributor of electrical power equipment ‒ Based in Tullamarine, Victoria, Australia ‒ Customer since 2007 ‒ Replaced MYOB, Microsoft Access ‒ Using NetSuite, NetSuite Financials, Inventory Management, Order Management, SuiteCommerce, CRM, Marketing Automation Challenges Time-consuming and error-prone data re-entry with MYOB and Microsoft Access desktop applications Costly downtime from occasional on-premise server failures Payments and invoicing through MYOB affected staff productivity, slowing cash flow NetSuite Benefits Improved staff productivity by 20+% since disparate MYOB and Microsoft Access applications were replaced Real-time visibility across financials, CRM, inventory, sales and procurement Role-based profiles give personnel flexibility to manage warehousing, sales, website, marketing, procurement etc. Alpha Energy Powers Up Its Distribution Business on NetSuite NetSuite is an amazingly efficient program that makes our business much more effective than we were with our old systems.“
Overview ‒ Paediatric nutrition specialist ‒ Based in Manila, Philippines ‒ Customer since 2008 ‒ Switched from MYOB, Access, spreadsheets, other point solutions ‒ Using OneWorld Challenges Hairball of multiple applications created errors, delays, and inventory inaccuracies Lack of consistent process controls and scalability prevented growth of home delivery business Disparate systems meant no real-time visibility NetSuite Benefits Faster delivery and more consistent customer experience due to superior inventory controls Home delivery business has grown 250% Rich customer demographic data collected led to profitable spinoff of consumer intelligence business. Antech Saves 75% On IT Costs and Grows Home Delivery Business 250% With NetSuite NetSuite has a best-in-class system with controls that are tested and proven in the real world.“
Overview ‒ Business enterprise software company ‒ Founded in 2002 ‒ 225+ employees ‒ Based in Sydney, Australia ‒ Replaced MYOB and spreadsheets ‒ NetSuite OneWorld and Financial Planning Challenges Couldn’t handle rapid growth with existing software Needed to consolidate across subsidiaries, while managing 15,000+ customers Manual currency conversions increased risk of error NetSuite OneWorld Benefits Real-time consolidation across 7 subsidiaries based on sales into 138 countries Automated multi-currency management Leveraging integrated budgeting and planning NetSuite OneWorld Helps Enable 200% Growth at Atlassian Software No one at Atlassian has to maintain NetSuite... and it has allowed us to build a stable and reliable financial platform to support the company through its dramatic growth. “
Overview – Provider of IT consulting services – Based in Sydney, Australia – Replaced Sage ACCPAC and PeopleSoft – NetSuite OpenAir, financials, CRM Challenges Spinning off a 130-employee "startup" within a 90-day timeframe Needed a complete business software architecture but parent company’s on-premise solution was too costly Wanted to boost sales pipeline visibility NetSuite Benefits Added pipeline visibility and other functions while saving more than $250K in upgrade costs Monthly invoices are now processed in 4 days rather than 2 weeks DSO (Days Sales Outstanding) has been cut by 30% BearingPoint Saved $250K Using NetSuite OpenAir Prior to NetSuite, we were many versions behind out parent's applications because of the costs and detailed customizations needed to upgrade.“ ”
Overview ‒ Provides environment- friendly solutions and materials to companies ‒ Based in Sydney, Australia ‒ NetSuite OneWorld ‒ Chose NetSuite over Sage CRM, MYOB and other applications Challenges Rapid growth strained existing small business systems Time consuming deals with multiple third party warehouses and costly manual processes Poor visibility of third party suppliers made it difficult to track customer orders or resolve dispatch problems IT systems were inadequate to support eCommerce plans and international growth NetSuite OneWorld Benefits Supported 172% growth to a $11.2 million turnover and doubling in daily orders, without adding staff Saving approximately $200,000 per year in staff time by replacing manual processes with automated tools 100% faster response times in resolving distribution problems NetSuite Supports Packaging Company's 176% Growth Without Adding New Staff To grow 176% in 12 months with no slowdown as we did, we needed it (NetSuite), just as we'll need it to grow to 500 or 1000 invoices per day in the future.“
Overview – Plex Pty Ltd. – Based in Stanmore NSW, Australia – Using NetSuite SuiteCommerce, and Advanced Inventory – Switched from MYOB – Partners with OnSite Challenges Lack of inventory visibility prevented growth opportunities Order processing slowed by manual data transfers between MYOB and the company's custom Website Manual data entry delayed responses to customer inquiries Inventory slowdowns prevented expanding on new products NetSuite Benefits Instant handling of customers inquiries on product availability Cart-abandonment rates decreased from 25% to 10% Processing time cut by 75% from time-of-order to shipping Ship orders from 150 to over 600 daily Increase inventory turnover by 30% 60% growth with only 10% increase in staffing NetSuite OneWorld Helps Retailer Grow 60%, Streamline Key Business Processes With NetSuite, we can now rely on real-time inventory information across multiple warehouses and, in the future, multiple retail stores, so we no longer have to worry about our future growth with NetSuite. “
Overview – Australian Consumers' Association – Based in Sydney, Australia – Customer since 2010 – Switched from On- premise finance and subscriptions management applications – Using ERP,CRM and Sandbox Challenges Extensive manual processing required to gain visibility into overall business performance CHOICE's digital transformation was poorly supported by its systems No automated tools to support business growth NetSuite Benefits Unified business processes with a single application, and major reduction in manual data processing Reduced time spent on financial reporting saving 50 days per year Comprehensive and easily mined data to spot business trends, and analyse & compare product performance NetSuite Transforms Watchdog Choice Into the Digital Age NetSuite has given us real-time visibility of our customers and our financials, which helps mitigate risk for a publishing company.“
Overview – Provider of rental car services – Based in Paranaque City, Philippines – Using NetSuite across accounting, CRM and Ecommerce – Chose NetSuite over SAP and Quickbooks Challenges Losing money because of errors in manually prepared invoices Company had no way to foresee changes in rental volume by large clients Thin profit margins prohibited Diamond from bringing in expensive on-premise IT software NetSuite Benefits Billing automation saves $10,000+ annually through faster, more accurate invoicing Accurate forecasting helps manage rental fleet dynamically by responding to changing market conditions DFMS Saves $10,000 Yearly Using NetSuite With NetSuite, analytical and reporting tools are available instantly, from any Internet-enabled terminal.“
Overview – Provider of clean energy – Based in Melbourne, Australia – Chose NetSuite OneWorld over Microsoft Dynamics – Replaced MYOB and SugarCRM Challenges Wanted to leverage the growing clean-energy market Fragmented software applications Customer questions on complex configuration or installation issues often required hour-long phone calls NetSuite Benefits Saved $200,000 over buying on-premise software and servers, and is now doubling revenues yearly Average order-to-cash time has decreased by 33% Website price updates now happen instantaneously Customer self-service enables sales to come in daily without requiring any employee contact, while reducing hour long service calls to 20 minutes. Energy Matters Slashes Order to Cash 33% Using NetSuite OneWorld NetSuite has enabled us to grow at a rate faster than we expected, from 20 people to more than 100 in just a few years.“
Overview ‒ Fresh produce provider ‒ Based in Sydney, Australia ‒ NetSuite OneWorld ‒ Replaced DOS-based financial system and MS Excel spreadsheets Challenges Previous systems provided limited visibility and financial information had to be retrieved from multiple sources High level of manual processing Inefficient paper-based inventory Time-consuming work processes NetSuite OneWorld Benefits Now, with the ability to manage higher stock volumes resulting to significant growth and major expansion in the past 3 years Saving man-hours with complete, real-time visibility of warehouse inventory and improved on-time delivery of goods With NetSuite’s cloud-based system, FPG has opened several new sites without delays Australia's Largest Fresh Produce Provider Gains Significant Market Advantage with NetSuite OneWorld NetSuite has paid for itself many times over by giving Fresh Produce Group significant market advantage. Cost, ease of use and simple customisation make it the best ERP choice for us right now. “
Overview – Aircraft operating leasing business – Based in Sydney, Australia – Customer since 2007 – Switched from outsourcing, manual systems – Using OneWorld Challenges Outsourced accounting couldn’t keep up with their growth Complexity of accounting for airplane rentals, debt schedules with global currencies and tax laws NetSuite Benefits Grown from 11 to 48 rental aircraft Greatly accelerated monthly period-end close to 10 business days Web-based cloud computing architecture eliminates need for investing in on-premise resources and staff Aviation Rental Company Adds 37 Aircraft After Moving to NetSuite We have transactions in Euros, British pounds, and Australian dollars and NetSuite copes with the re-translation of these back into our functional currency of US dollars. “
Overview ‒ Supplier of metalworking machinery and lifecycle services to manufacturers ‒ Based in Melbourne, Australia ‒ Replaced Sage Pastel Evolution, SalesLogix, ServiceCEO, Vertical Solutions, Briefcase, Crystal Reports, Excel ‒ Using OneWorld, Inventory Management, Order Management, CRM, SuiteCommerce Challenges Patchwork of more than a half-dozen on-premise applications made managing the business difficult Delays in reporting and business execution, and loss of productivity with double data-entry Continued struggle with a third party service application NetSuite OneWorld Benefits Access to rich reporting with summary-to-detail drill-down on a departmental, regional & line of business basis Single customer view with process workflow, billing automation, visual scheduling, project costing and support for smartphones and tablets Mobile billing capabilities with electronic signature capture enables 85% of invoicing to be done in the field Eliminate 'Data Management Nightmare' to Engineer Business Innovation NetSuite has really helped us to increase the utilization and efficiency of our engineers as they now have the ability to know where all resources are at any given time, and who has capacity for further work. “
Overview – Provider of security services – Founded in 1999 – Based in Beijing, China – Serving 11 cities in Asia – NetSuite OneWorld replaced QuickBooks and Excel Challenges Global operations across China, India and SE Asia needed sophisticated enterprise wide solution On-premise system had no CRM capabilities, poor data flow and reporting resulting in human error Previous solutions offered minimal marketing opportunities NetSuite OneWorld Benefits NetSuite provides easy, fast, and accurate tailoring of local tax and VAT rates in each operating region Sales Proposal process cut by 50% Expanded limited accounting staff into full international financial group using OneWorld Integrated marketing campaign, and improved customer analysis NetSuite Cloud Improved ICD’s Sales Efficiency 50% Going through SOX compliance with NetSuite has been easy, inexpensive, and fast.“
Overview ‒ Designs, manufactures and markets clear dental aligners ‒ Based in Sydney, Australia ‒ Customer since 2009 ‒ Switched from Intuit Quickbooks ‒ Using OneWorld Challenges Limited accounting software for a complex volume discount structure Software limitations hindered global market progress Handling multiple subsidiaries with multi-currency conversions NetSuite Benefits Multi-currency and multi-subsidiary support produce consolidated financial statements in 4 seconds, from 5 hours previously Automation has cut weekly invoicing time from 30 hours to 8 hours 30% growth in three years, while only adding one employee for finance NetSuite helps Invisalign Australia automate processes and is Saving About $250K Yearly Without NetSuite, we wouldn't be able to grow at this pace.
Overview ‒ Retail distribution, Christian music ‒ Based in Jakarta Barat, Indonesia ‒ Customer since 2010 ‒ Switched from Accurate Software ‒ Using NetSuite Challenges Limited business software and manual processes restrained international growth opportunities. 5-day turn-around-time for deliveries and a 2-hour lag- time for remote sales new-order entry Over-stocking and occasional sell-outs due to lack of visibility into in-store inventories NetSuite Benefits 20% annual growth, with 250 stores across Indonesia Instant order entry from remote sales and 50% improvement in product-delivery time In-store inventories Visibility cut overall inventory costs while reducing risk of sell-outs NetSuite Helps Distributor Grow By Boosting Cash Flow, Cutting Order and Delivery Times With NetSuite, we now know exactly how much inventory we have in stock, where our money is going, what our receivables and cash flow look like, which items are selling best, and which stores are selling best... “
Challenges Multiple standalone software applications derailed efficiency with need to double-and triple-encode data On-premise systems introduced needless costs in administrative work and periodic server upgrades Disparate desktop applications meant that personnel move to different computers for certain tasks NetSuite Benefits Order management staff cut by half with automation of online order processing of 75,000 shipments a year NetSuite CRM supplies a single record of 100,000 registered customers Integration between NS financials & Miva Merchant ecommerce storefront delivers accurate, up-to-date reconciliation without manual intervention Island Rose Puts a Bloom on Its Business with NetSuite With NetSuite we're able to process more orders more efficiently and can grow our business without growing our staff.“ Overview – Brand name of the Philippine Cut Flower Corp – Based in Makati City, Philippines – Customer since 2011 – Switched from QuickBooks, ShipWorks, Excel – Using Financials, Inventory Management, Order Management, CRM
Overview – Manila-based fast food company – $800m revenue – 32,000 employees – 1,800 stores – Strategic emphasis on rapid global expansion – Oracle Financials at corporate Challenges Robust growth potential threatened by fragmented, unreliable financial information Aggressive expansion goals made consolidated financials essential Too lengthy and costly to deploy Oracle worldwide NetSuite OneWorld Benefits Completed rollout to 10 stores in Vietnam took two months 265 stores subsequently rolled out in China Automating reporting, and enforce governance Real-time visibility across territories Standardizing ERP at a Fraction of the Time and Cost of Oracle NetSuite OneWorld gives us a way to deliver a standard platform across the organization in a timeframe and at a cost that supports our continued growth and development. “
Overview – Based in Perth, Australia – Using NetSuite SuiteCommerce, Advanced Inventory, CRM Site Builder and ERP – Switched from MYOB, a POS system, an inventory system and a credit card transaction terminal Challenges Poor integration between MYOB, an inventory system, a POS & credit card terminal Costly full-time IT support Maintaining multiple websites with separate branding Order dispatching errors due to manual processing Low mobile device conversion rate NetSuite Benefits Threefold sales growth to $5M turnover in the first year Full visibility of 6,000 different stock-keeping units Order fulfilment error rate down from 2% to 0.2% Increased smartphone conversions 5 times Saves $150K yearly over cost of running a non- integrated ecommerce solution Kitchenware Direct Increases Sales 917% With NetSuite's Web & Mobile Shopfront NetSuite was the only ERP system in the Australian market that could integrate all the different functions we needed and give us a seamless process from order completion to dispatch. “
Overview ‒ Imports and exports automotive parts and accessories ‒ Based in Singapore ‒ Replaced Flexware and home grown apps ‒ Using Site Analytics, Site Builder, Advanced Inventory, ERP, CRM SFA Challenges Meeting the rapid-delivery demands of its 350 chain stores and wholesale customers Fast response time from König’s own suppliers before their custom wheels go out of fashion NetSuite Benefits Doubled in sales in 4 years, while saving $120K per year over costs of on-premise applications 3-day U.S. deliveries from its CA & NY warehouses. Just- in-time shipments reduce König’s need for physical inventory by 25% Supply chain efficiencies have allowed König to expand into tire sales Custom Wheel Manufacturer Doubles Growth, Saves $120,000 Yearly NetSuite lets us look into our suppliers' workload, and lets our customers see our inventory.“
Overview – Global education company – Based in Singapore – $2B+ annual revenue – 40,000 employees – 3,700 locations worldwide – NetSuite OneWorld and SuiteCloud customization – Replaced on premise ERP system Challenges Needed a solution that could be rapidly deployed and scaled to existing and new subsidiaries The cost of implementing an on-premise ERP solution for subsidiaries and new acquisitions would be cost prohibitive Needed flexibility and transparency into ERP, financial management, reporting and analysis in the company's subsidiaries NetSuite Benefits Four month rollout to 6 subsidiaries Reduced ongoing systems costs by 70% Real-time consolidated view of performance across subsidiaries Knowledge Universe Gained Agility and Reduced Costs With NetSuite OneWorld We chose NetSuite OneWorld for its multi-entity consolidation functionality combined with the capability to tailor the system to meet the unique business requirements of each individual subsidiary. “
Overview – Offer professional mail pick-up, delivery, and courier services – Based in Sydney, Australia – Replaced MYOB, FileMaker and various spreadsheets – NetSuite Challenges Previous system only provided franchisees with basic information about business performance and growth opportunities The dial-up system was cumbersome and crashed frequently Performance issues increased the faster Mailplus grew and the more franchisees it added Time consuming manual process NetSuite Benefits New customer signings doubled from 200 to 400 per month Conversion time reduced from three months to one week Saving more than $100,000 yearly on the cost of running a dial-up solution Franchisee have access to a robust integrated business management tool Mailplus' Growth Accelerates 100% with NetSuite Mobile Cloud Switching to NetSuite gave us the scalable platform we need to grow our business. More importantly, our franchisees now have a real-time view into every aspect of their business, particularly customer sales. “
Overview ‒ A subsidiary of New York- based NBTY, manufacturer of 22,000 nutritional products ‒ Based in Beijing, China ‒ Customer since 2008 ‒ Replaced Sage Accpac ‒ Using OneWorld, SuiteCommerce, Sandbox Environment, Advanced Inventory, Advanced Financials, CRM+ Challenges System used at the subsidiary level was too time- consuming and inflexible to support explosive growth Their HQ’s on-premise ERP expansion system requires extensive networking & localization Sage financial reporting was slow & cumbersome with custom reports requiring engagement with consultants NetSuite Benefits Two-tier ERP deployment provides U.S. corp. parent with real-time web-based visibility into subsidiary performance Avoids cost of at least 3 FTE at the subsidiary level for accounting & IT that would run a competing system Streamlines inventory management, warehousing and distribution of over 200 SKUs 100% a year growth in a two-tier model for global consolidation and visibility NetSuite is a very good system that beats everything we compared it to and it makes the globe small. Our parent company is in New York and we're in China, and they get instant, real-time visibility into our performance. “
Overview ‒ Content, collaboration and information sharing solutions for the public sector and regulated industries ‒ Customer since 2011 ‒ HQ based in Sydney, Australia ‒ Switched from MYOB in Asia Pacific, Sage in United Kingdom and Excel spreadsheets ‒ Using OneWorld Challenges Global financial transparency limited by different accounting systems used in all worldwide offices On-premise solution in UK provided limited visibility and access for Australian head office Finance team wasted time on data retrieval and compilation, rather than adding analysis and insights NetSuite Benefits Complete global visibility across 7 subsidiaries, with real- time financial reporting and consolidation Monthly financial close accelerated 3x and reporting cycles reduced from 15 to 5 days OneWorld multi-currency conversion capabilities automate transactions across multiple countries Objective Corporation Transforms Global Finance Operations with OneWorld NetSuite OneWorld not only meets our current needs, but gives us the scalability to seamlessly add products and solutions as required in the future.“
Overview ‒ Corporate Employee Benefit management solutions ‒ Based in St.Kilda, Australia ‒ Customer since 2010 ‒ Switched from MYOB, Multiple Access and home- grown databases ‒ Using ERP, CRM Challenges Limited multiple disparate software systems prevents growth opportunities Time and money wasted manually tracking and reconciling extremely complex pricing model 10 different databases, handling 250,000 employees through various corporate employee programs NetSuite Benefits $300K a year savings in end-to-end integration of finance, ERP, CRM, and Ecommerce business processes Preparing monthly invoice run now takes 2 hours instead of 3.5 days previously Financial closings used to lag by 4–6 weeks; Financials can now can be tracked real time NetSuite helps leading Employee Benefits Company reduce overheads by $300K Our product transaction volumes are high and extremely varied, while our monthly service charges include retainer and event-driven recurring revenue. NetSuite and SaaS-In-A-Box have helped us take control of this complicated billing structure... “
Overview ‒ Social enterprise working to alleviate poverty among artisans by selling handmade purses and other goods ‒ Based in Manila, Philippines ‒ Switched from Intuit QuickBooks, manual paper-based processes ‒ Using NetSuite, Advanced Inventory Challenges Outgrown previous software and struggling with manual paper-based processes Lack of monitoring on raw materials, finished goods inventory and product-line profitability Limited resources for on-premise ERP system and IT personnel to maintain and troubleshoot the system NetSuite Benefits Real-time financials & inventory management, & access to critical business information anywhere, anytime 150% increase in revenue and a 3x expansion of full- time staff in a year Track work across decentralized artisan community & improve final assembly of 10,000 products a month Rags2Riches Focuses on Its Mission to Alleviate Poverty Among Philippine Artisans in the Cloud NetSuite is more than just a tool—it's a genuine partner and like a family.
Overview – Online retailer of consumer electronics – Based in Hong Kong – Replaced Microsoft Office Accounting, Excel Spreadsheets – Selected NetSuite over Microsoft Dynamics ERP Challenges Wanted to take advantage of fast-growing demand for consumer electronics products by online retailers Spreadsheet-based system created data entry bottlenecks, and caused pricing inaccuracies Shipping errors caused by manual data entry NetSuite Benefits Doubled growth to $30 million in sales without adding any IT staff Saved $65,000 over the cost of on-premise business software End-of-quarter financial reconciliation now takes four minutes versus 50 hours with the previous system Reduced on-hand inventory by two-thirds Red Hare LTD Doubles Sales, Cuts Costs Using NetSuite Besides helping up keep on a sharp growth curve, NetSuite has put us at the top of our field.“
Overview ‒ Australian owned & operated company specializing in supply to the printing, packaging, diemaking and digital industries ‒ Based in West Heidelberg, Victoria, Australia ‒ Customer since 2009 ‒ Replaced Nexus Systems, custom-built website ‒ Using ecommerce, CRM and ERP Challenges Previous ERP & inventory system required a lot of manual work and offered little visibility into the business Evolve beyond static custom-built website to offer ecommerce purchasing to B2B customers Risk of costly overstocks and stock-outs with inventory that was difficult to track NetSuite Benefits Saves on 1 FTE for bookkeeping with integrated financial mgmt. Real time financial reporting instead of 3 days SuiteCommerce opened new ecommerce revenue stream for customers of consumable products 95% inventory accuracy, leading to greater satisfaction among B2B buyers Speeds Financial Reporting, Improves Inventory Accuracy & Opens Ecommerce Channel on NetSuite NetSuite has changed our business... It was an easy decision to go with NetSuite and the end result has been very good.“
Overview ‒ Healthcare (first independent medical research institute in South Australia) ‒ Based in Adelaide, South Australia ‒ Customer since 2011 ‒ Switched from Excel, outsourced accounting service ‒ Using NetSuite, NetSuite Financials Challenges SAHMRI needed a cost-effective, proven business platform as it expands its operations Move off disparate on-premise systems with its high capital costs and on-going maintenance, posing efficiency risk NetSuite Benefits A single, cross-functional system to handle all core processes and scale as the institute grows Gained per-project financial monitoring and multi-level summary-to-detail reporting across a AU$100M annual budget and several hundred medical research projects Streamline procurement of services and goods from 300 suppliers NetSuite cloud mobility enables an easy transition from a temporary quarters to a new building SAHMRI Launches New State-of-the-Art Healthcare Initiative on NetSuite The beauty of NetSuite is you get all the functionality of a very large system without spending a fortune.“
Overview ‒ Education, Healthcare, Retail ‒ Based in Queensland, Australia ‒ Founded in 1985 ‒ Customer since 2009 ‒ Switched from QuickBooks, Outlook, custom Access databases, eventsPro ‒ Using OneWorld Challenges Spectronics wanted a better VPN solution for multi-user access to corporate systems Very little information integration and no data integrity between systems NetSuite Benefits Always-available Web client access, removing operational bottlenecks between international offices Increased marketing ROI from customer data integration Complete access to customer profile & purchase history, giving Training & therapy consultants faster and more accurate guidance Spectronics Improved Customer Service, Increased ROI and International Integration It was obvious to us that the other products were stitched together. NetSuite is built to be integrated from the ground up.“
Overview – Provider of IT services – Based in Makati City, Philippines – NetSuite Mid-market International – Replaced SugarCRM Challenges Company wanted to expand globally but held back by administrative inefficiencies Lack of critical functions, such as customer case management, limited company's ability to grow Client billings were inaccurate NetSuite Benefits NetSuite has helped company increase customer case management by 50% over old system Improved service and billing accuracy has boosted customer satisfaction Timesheet automation is helping company save $3,000 per year in administrative costs SQL Became Globally Competitive With NetSuite Solution NetSuite gave us a way to streamline our internal processes and automate functions that had been performed manually, so we will be prepared for growth and expansion. “
Overview ‒ Provider of network monitoring software ‒ Founded in 1998 ‒ Based in Brisbane, Australia ‒ NetSuite ERP, CRM, and Ecommerce ‒ Replaced MYOB and Sage ACT! Challenges Manage efficient global growth Upgrade business processes to prepare for growth and improve efficiency Accounting processes were inefficient and unreliable NetSuite Benefits Saved $200,000 yearly in internal development Saved $300,000 compared to a comparable SAP on premise system Saving $150,000 yearly in finance admin costs Profit margins improved to 30% Reduced customer-support response times by 40% Statseeker Saves $200,000 in Maintenance Costs with NetSuite We needed an enterprise-wide solution so we could scale our business without adding headcount, and NetSuite is a great fit.“ ”
Overview – Provider of tools used in the culinary profession – Based in Sydney, Australia – Chose NetSuite OneWorld over SAP BusinessOne – Replaced Microsoft Great Plains Challenges Migration from startup software to Microsoft Dynamics GP failed after 12 months of significant investment Microsoft Dynamics GP provided virtually no usable reporting data Solving GP problems would require over $100,000 in hardware, plus additional IT headcount NetSuite Benefits Saving over $100,000 in server hardware, plus ongoing IT headcount Cut accountant billable hours in half Majority of customizations now managed and implemented in-house, saving on consulting fees NetSuite OneWorld Saved TCT Hundreds of Thousands on IT We quickly realized just how deep NetSuite's functionality is. NetSuite is powerful enough for us to enhance, refine, and grow with.“
Overview – Provider of fair trade clothing and accessories – Based in Camperdown, Australia – NetSuite running across ERP and CRM – 85 users – Switched from Markinson Shopkeeper running across VPNs Challenges Maintaining a VPN across so many sites was both complex and time consuming Managing data across sites took time and risked data integrity Software upgrades was a logistic challenge No real-time information NetSuite Benefits Real-time data available across all stores and the head office Greater insights into the business performance Reduced hardware requirements and eliminated ongoing upgrades and maintenance Eliminated the need for provision and maintenance of individual VPNs Tree of Life Overcomes Barriers to Growth With NetSuite Using NetSuite has allowed us to concentrate on what's important, secure in the knowledge that NetSuite has created a strong and reliable system.“
Overview – Provider of education services – Based in Tokyo, Japan – Replaced Microsoft Access and Excel – Chose NetSuite over Salesforce.com and SAP – Running Netsuite across CRM and Financials Challenges Needed to handle sudden growth in prospective student applications System needed to handle student applications coming via Website as well as phone and other channels Tight cost controls would not allow adding to IT staff. NetSuite Benefits Temple efficiently growing 20% per year Boosted the speed of response and follow-up to prospect applications Recruiting teams work more efficiently NetSuite Helps Temple University Efficiently Scale Student Recruiting by 20% Since we moved to NetSuite, we’ve had a flexible, platform-oriented, extendable, customizable system that offers complete hosting functionality. None of the other solutions had this. “
Overview – Financial Services (credit cards, insurance) – Based in Sydney, Australia – Customer since 2007 – Using OneWorld Challenges Bring outsourced accounting function in-house, and get robust reporting and efficient financial processes Manual entry of transactions into their accounting software Integrate new product lines, users, and subsidiaries without requiring large capital expense outlays NetSuite Benefits Avoided need for expensive servers and hardware with NetSuite's SaaS model Cost savings from more efficient processes on bank reconciliation, expense payment, and purchase orders New product lines, users & subsidiaries quickly incorporated into the system NetSuite OneWorld Ideal for Virgin Money's Business Model NetSuite OneWorld has the multi-company capabilities and Web-based nature that make it ideal for our business requirements.“
Overview – Management Consulting company – Based in Timaru, New Zealand – Customer since 2008 – Switched from MYOB – Using OpenAir Challenges Poor time and expense tracking and spreadsheet- based reporting unable to support 40% yearly growth Days of billable time lost due to inaccurate reporting Time wasted in manual data entry NetSuite Benefits Saves thousands of dollars annually on increased billable hours Saves the cost of 1 administrative FTE and eliminate redundant data entry in accounting Greater information visibility to complete projects on time and on budget NetSuite OpenAir Helps Consulting Firm Cut Costs While Growing at 40% Yearly NetSuite OpenAir did wonders not only for our project delivery but also our client satisfaction.“
Overview ‒ IT distributor for VARs, specializing in security ‒ Based in Sydney, Australia ‒ Customer since 2006 ‒ Switched from ACCPAC CRM, spreadsheets ‒ Using ERP, CRM, Advanced Financials, Sandbox, and OneWorld Challenges Cost efficiency in automated product-tracking Time and money wasted tracking complex product and multi-level vendor-pricing matrices via spreadsheets Time consuming and error-prone manual quotation and quote-to-order/quote-to-invoice processes NetSuite Benefits Double-digital yearly growth, while saving $200,000 yearly over the cost of a comparable server-based $20K yearly saving in customer support costs from end-to- end process integration tracking product serial numbers Automated price-quotation process reduced average quotation time by 50% NetSuite Helps IT Distributor Save $200,000 While Supporting Yearly Double-Digit Growth As a distributor of vendor products to value-added resellers, we're challenged by the need to keep track of complex, multi-level pricing models. NetSuite has helped us turn that challenge into a competitive advantage... “
Overview – Retailer of wine products – Based in Sydney, Australia – NetSuite OneWorld – Replaced Volusion ecommerce software Challenges Maximize growth while keeping costs low Manual order processing was error-prone and slow Previous website was difficult to navigate leading to low customer conversion and high cart abandonment NetSuite Benefits Automated order processing handling a 650% increase in orders Website conversions have increased by 50% Driven first-call resolution to 95%+ Reduced call back time by 75%+ Multi-subsidiary, multi-currency management WineMarket.com.au Improves Web Site Conversions by 50% using OneWorld Now we can handle all the orders we get, and it's all automatic. All information is held centrally, our business processes are simplified and we've got a smooth path to near-infinite growth. “
www.curiousrubik.com @curiousrubik

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Region- APAC Customer CaseStudy

  • 1.
  • 2.
    APAC Region Customers ©NetSuite 2010 2
  • 3.
    Overview – Provider ofTV broadcast services – Based in Quezon City, Philippines and Redwood City, CA – Replaced custom CRM and ERP system – Chose NetSuite ERP, CRM, and inventory over Microsoft Great Plains Challenges Costly IT maintenance for patchwork of software applications across multiple operating regions Lacked worldwide visibility into sales effectiveness and inventory levels Adding new customers, products, promotions, and locations required IT support and resulted in delays NetSuite Benefits Flexible, efficient two-tier ERP model with integrated reporting into parent company's SAP instance Self-service capabilities eliminated dependence on IT Flexible and reliable CRM, inventory tracking, and accounting across multiple operating regions ABS-CBN Streamlined Business Using NetSuite Two-Tier ERP model NetSuite provides the functionality and flexibility we needed, and a single version of the truth, with a reduced initial cost outlay.“
  • 4.
    Overview ‒ Wholesale distributorof electrical power equipment ‒ Based in Tullamarine, Victoria, Australia ‒ Customer since 2007 ‒ Replaced MYOB, Microsoft Access ‒ Using NetSuite, NetSuite Financials, Inventory Management, Order Management, SuiteCommerce, CRM, Marketing Automation Challenges Time-consuming and error-prone data re-entry with MYOB and Microsoft Access desktop applications Costly downtime from occasional on-premise server failures Payments and invoicing through MYOB affected staff productivity, slowing cash flow NetSuite Benefits Improved staff productivity by 20+% since disparate MYOB and Microsoft Access applications were replaced Real-time visibility across financials, CRM, inventory, sales and procurement Role-based profiles give personnel flexibility to manage warehousing, sales, website, marketing, procurement etc. Alpha Energy Powers Up Its Distribution Business on NetSuite NetSuite is an amazingly efficient program that makes our business much more effective than we were with our old systems.“
  • 5.
    Overview ‒ Paediatric nutrition specialist ‒Based in Manila, Philippines ‒ Customer since 2008 ‒ Switched from MYOB, Access, spreadsheets, other point solutions ‒ Using OneWorld Challenges Hairball of multiple applications created errors, delays, and inventory inaccuracies Lack of consistent process controls and scalability prevented growth of home delivery business Disparate systems meant no real-time visibility NetSuite Benefits Faster delivery and more consistent customer experience due to superior inventory controls Home delivery business has grown 250% Rich customer demographic data collected led to profitable spinoff of consumer intelligence business. Antech Saves 75% On IT Costs and Grows Home Delivery Business 250% With NetSuite NetSuite has a best-in-class system with controls that are tested and proven in the real world.“
  • 6.
    Overview ‒ Business enterprisesoftware company ‒ Founded in 2002 ‒ 225+ employees ‒ Based in Sydney, Australia ‒ Replaced MYOB and spreadsheets ‒ NetSuite OneWorld and Financial Planning Challenges Couldn’t handle rapid growth with existing software Needed to consolidate across subsidiaries, while managing 15,000+ customers Manual currency conversions increased risk of error NetSuite OneWorld Benefits Real-time consolidation across 7 subsidiaries based on sales into 138 countries Automated multi-currency management Leveraging integrated budgeting and planning NetSuite OneWorld Helps Enable 200% Growth at Atlassian Software No one at Atlassian has to maintain NetSuite... and it has allowed us to build a stable and reliable financial platform to support the company through its dramatic growth. “
  • 7.
    Overview – Provider ofIT consulting services – Based in Sydney, Australia – Replaced Sage ACCPAC and PeopleSoft – NetSuite OpenAir, financials, CRM Challenges Spinning off a 130-employee "startup" within a 90-day timeframe Needed a complete business software architecture but parent company’s on-premise solution was too costly Wanted to boost sales pipeline visibility NetSuite Benefits Added pipeline visibility and other functions while saving more than $250K in upgrade costs Monthly invoices are now processed in 4 days rather than 2 weeks DSO (Days Sales Outstanding) has been cut by 30% BearingPoint Saved $250K Using NetSuite OpenAir Prior to NetSuite, we were many versions behind out parent's applications because of the costs and detailed customizations needed to upgrade.“ ”
  • 8.
    Overview ‒ Provides environment- friendlysolutions and materials to companies ‒ Based in Sydney, Australia ‒ NetSuite OneWorld ‒ Chose NetSuite over Sage CRM, MYOB and other applications Challenges Rapid growth strained existing small business systems Time consuming deals with multiple third party warehouses and costly manual processes Poor visibility of third party suppliers made it difficult to track customer orders or resolve dispatch problems IT systems were inadequate to support eCommerce plans and international growth NetSuite OneWorld Benefits Supported 172% growth to a $11.2 million turnover and doubling in daily orders, without adding staff Saving approximately $200,000 per year in staff time by replacing manual processes with automated tools 100% faster response times in resolving distribution problems NetSuite Supports Packaging Company's 176% Growth Without Adding New Staff To grow 176% in 12 months with no slowdown as we did, we needed it (NetSuite), just as we'll need it to grow to 500 or 1000 invoices per day in the future.“
  • 9.
    Overview – Plex PtyLtd. – Based in Stanmore NSW, Australia – Using NetSuite SuiteCommerce, and Advanced Inventory – Switched from MYOB – Partners with OnSite Challenges Lack of inventory visibility prevented growth opportunities Order processing slowed by manual data transfers between MYOB and the company's custom Website Manual data entry delayed responses to customer inquiries Inventory slowdowns prevented expanding on new products NetSuite Benefits Instant handling of customers inquiries on product availability Cart-abandonment rates decreased from 25% to 10% Processing time cut by 75% from time-of-order to shipping Ship orders from 150 to over 600 daily Increase inventory turnover by 30% 60% growth with only 10% increase in staffing NetSuite OneWorld Helps Retailer Grow 60%, Streamline Key Business Processes With NetSuite, we can now rely on real-time inventory information across multiple warehouses and, in the future, multiple retail stores, so we no longer have to worry about our future growth with NetSuite. “
  • 10.
    Overview – Australian Consumers' Association –Based in Sydney, Australia – Customer since 2010 – Switched from On- premise finance and subscriptions management applications – Using ERP,CRM and Sandbox Challenges Extensive manual processing required to gain visibility into overall business performance CHOICE's digital transformation was poorly supported by its systems No automated tools to support business growth NetSuite Benefits Unified business processes with a single application, and major reduction in manual data processing Reduced time spent on financial reporting saving 50 days per year Comprehensive and easily mined data to spot business trends, and analyse & compare product performance NetSuite Transforms Watchdog Choice Into the Digital Age NetSuite has given us real-time visibility of our customers and our financials, which helps mitigate risk for a publishing company.“
  • 11.
    Overview – Provider ofrental car services – Based in Paranaque City, Philippines – Using NetSuite across accounting, CRM and Ecommerce – Chose NetSuite over SAP and Quickbooks Challenges Losing money because of errors in manually prepared invoices Company had no way to foresee changes in rental volume by large clients Thin profit margins prohibited Diamond from bringing in expensive on-premise IT software NetSuite Benefits Billing automation saves $10,000+ annually through faster, more accurate invoicing Accurate forecasting helps manage rental fleet dynamically by responding to changing market conditions DFMS Saves $10,000 Yearly Using NetSuite With NetSuite, analytical and reporting tools are available instantly, from any Internet-enabled terminal.“
  • 12.
    Overview – Provider ofclean energy – Based in Melbourne, Australia – Chose NetSuite OneWorld over Microsoft Dynamics – Replaced MYOB and SugarCRM Challenges Wanted to leverage the growing clean-energy market Fragmented software applications Customer questions on complex configuration or installation issues often required hour-long phone calls NetSuite Benefits Saved $200,000 over buying on-premise software and servers, and is now doubling revenues yearly Average order-to-cash time has decreased by 33% Website price updates now happen instantaneously Customer self-service enables sales to come in daily without requiring any employee contact, while reducing hour long service calls to 20 minutes. Energy Matters Slashes Order to Cash 33% Using NetSuite OneWorld NetSuite has enabled us to grow at a rate faster than we expected, from 20 people to more than 100 in just a few years.“
  • 13.
    Overview ‒ Fresh produceprovider ‒ Based in Sydney, Australia ‒ NetSuite OneWorld ‒ Replaced DOS-based financial system and MS Excel spreadsheets Challenges Previous systems provided limited visibility and financial information had to be retrieved from multiple sources High level of manual processing Inefficient paper-based inventory Time-consuming work processes NetSuite OneWorld Benefits Now, with the ability to manage higher stock volumes resulting to significant growth and major expansion in the past 3 years Saving man-hours with complete, real-time visibility of warehouse inventory and improved on-time delivery of goods With NetSuite’s cloud-based system, FPG has opened several new sites without delays Australia's Largest Fresh Produce Provider Gains Significant Market Advantage with NetSuite OneWorld NetSuite has paid for itself many times over by giving Fresh Produce Group significant market advantage. Cost, ease of use and simple customisation make it the best ERP choice for us right now. “
  • 14.
    Overview – Aircraft operatingleasing business – Based in Sydney, Australia – Customer since 2007 – Switched from outsourcing, manual systems – Using OneWorld Challenges Outsourced accounting couldn’t keep up with their growth Complexity of accounting for airplane rentals, debt schedules with global currencies and tax laws NetSuite Benefits Grown from 11 to 48 rental aircraft Greatly accelerated monthly period-end close to 10 business days Web-based cloud computing architecture eliminates need for investing in on-premise resources and staff Aviation Rental Company Adds 37 Aircraft After Moving to NetSuite We have transactions in Euros, British pounds, and Australian dollars and NetSuite copes with the re-translation of these back into our functional currency of US dollars. “
  • 15.
    Overview ‒ Supplier ofmetalworking machinery and lifecycle services to manufacturers ‒ Based in Melbourne, Australia ‒ Replaced Sage Pastel Evolution, SalesLogix, ServiceCEO, Vertical Solutions, Briefcase, Crystal Reports, Excel ‒ Using OneWorld, Inventory Management, Order Management, CRM, SuiteCommerce Challenges Patchwork of more than a half-dozen on-premise applications made managing the business difficult Delays in reporting and business execution, and loss of productivity with double data-entry Continued struggle with a third party service application NetSuite OneWorld Benefits Access to rich reporting with summary-to-detail drill-down on a departmental, regional & line of business basis Single customer view with process workflow, billing automation, visual scheduling, project costing and support for smartphones and tablets Mobile billing capabilities with electronic signature capture enables 85% of invoicing to be done in the field Eliminate 'Data Management Nightmare' to Engineer Business Innovation NetSuite has really helped us to increase the utilization and efficiency of our engineers as they now have the ability to know where all resources are at any given time, and who has capacity for further work. “
  • 16.
    Overview – Provider ofsecurity services – Founded in 1999 – Based in Beijing, China – Serving 11 cities in Asia – NetSuite OneWorld replaced QuickBooks and Excel Challenges Global operations across China, India and SE Asia needed sophisticated enterprise wide solution On-premise system had no CRM capabilities, poor data flow and reporting resulting in human error Previous solutions offered minimal marketing opportunities NetSuite OneWorld Benefits NetSuite provides easy, fast, and accurate tailoring of local tax and VAT rates in each operating region Sales Proposal process cut by 50% Expanded limited accounting staff into full international financial group using OneWorld Integrated marketing campaign, and improved customer analysis NetSuite Cloud Improved ICD’s Sales Efficiency 50% Going through SOX compliance with NetSuite has been easy, inexpensive, and fast.“
  • 17.
    Overview ‒ Designs, manufactures andmarkets clear dental aligners ‒ Based in Sydney, Australia ‒ Customer since 2009 ‒ Switched from Intuit Quickbooks ‒ Using OneWorld Challenges Limited accounting software for a complex volume discount structure Software limitations hindered global market progress Handling multiple subsidiaries with multi-currency conversions NetSuite Benefits Multi-currency and multi-subsidiary support produce consolidated financial statements in 4 seconds, from 5 hours previously Automation has cut weekly invoicing time from 30 hours to 8 hours 30% growth in three years, while only adding one employee for finance NetSuite helps Invisalign Australia automate processes and is Saving About $250K Yearly Without NetSuite, we wouldn't be able to grow at this pace.
  • 18.
    Overview ‒ Retail distribution,Christian music ‒ Based in Jakarta Barat, Indonesia ‒ Customer since 2010 ‒ Switched from Accurate Software ‒ Using NetSuite Challenges Limited business software and manual processes restrained international growth opportunities. 5-day turn-around-time for deliveries and a 2-hour lag- time for remote sales new-order entry Over-stocking and occasional sell-outs due to lack of visibility into in-store inventories NetSuite Benefits 20% annual growth, with 250 stores across Indonesia Instant order entry from remote sales and 50% improvement in product-delivery time In-store inventories Visibility cut overall inventory costs while reducing risk of sell-outs NetSuite Helps Distributor Grow By Boosting Cash Flow, Cutting Order and Delivery Times With NetSuite, we now know exactly how much inventory we have in stock, where our money is going, what our receivables and cash flow look like, which items are selling best, and which stores are selling best... “
  • 19.
    Challenges Multiple standalone softwareapplications derailed efficiency with need to double-and triple-encode data On-premise systems introduced needless costs in administrative work and periodic server upgrades Disparate desktop applications meant that personnel move to different computers for certain tasks NetSuite Benefits Order management staff cut by half with automation of online order processing of 75,000 shipments a year NetSuite CRM supplies a single record of 100,000 registered customers Integration between NS financials & Miva Merchant ecommerce storefront delivers accurate, up-to-date reconciliation without manual intervention Island Rose Puts a Bloom on Its Business with NetSuite With NetSuite we're able to process more orders more efficiently and can grow our business without growing our staff.“ Overview – Brand name of the Philippine Cut Flower Corp – Based in Makati City, Philippines – Customer since 2011 – Switched from QuickBooks, ShipWorks, Excel – Using Financials, Inventory Management, Order Management, CRM
  • 20.
    Overview – Manila-based fastfood company – $800m revenue – 32,000 employees – 1,800 stores – Strategic emphasis on rapid global expansion – Oracle Financials at corporate Challenges Robust growth potential threatened by fragmented, unreliable financial information Aggressive expansion goals made consolidated financials essential Too lengthy and costly to deploy Oracle worldwide NetSuite OneWorld Benefits Completed rollout to 10 stores in Vietnam took two months 265 stores subsequently rolled out in China Automating reporting, and enforce governance Real-time visibility across territories Standardizing ERP at a Fraction of the Time and Cost of Oracle NetSuite OneWorld gives us a way to deliver a standard platform across the organization in a timeframe and at a cost that supports our continued growth and development. “
  • 21.
    Overview – Based inPerth, Australia – Using NetSuite SuiteCommerce, Advanced Inventory, CRM Site Builder and ERP – Switched from MYOB, a POS system, an inventory system and a credit card transaction terminal Challenges Poor integration between MYOB, an inventory system, a POS & credit card terminal Costly full-time IT support Maintaining multiple websites with separate branding Order dispatching errors due to manual processing Low mobile device conversion rate NetSuite Benefits Threefold sales growth to $5M turnover in the first year Full visibility of 6,000 different stock-keeping units Order fulfilment error rate down from 2% to 0.2% Increased smartphone conversions 5 times Saves $150K yearly over cost of running a non- integrated ecommerce solution Kitchenware Direct Increases Sales 917% With NetSuite's Web & Mobile Shopfront NetSuite was the only ERP system in the Australian market that could integrate all the different functions we needed and give us a seamless process from order completion to dispatch. “
  • 22.
    Overview ‒ Imports andexports automotive parts and accessories ‒ Based in Singapore ‒ Replaced Flexware and home grown apps ‒ Using Site Analytics, Site Builder, Advanced Inventory, ERP, CRM SFA Challenges Meeting the rapid-delivery demands of its 350 chain stores and wholesale customers Fast response time from König’s own suppliers before their custom wheels go out of fashion NetSuite Benefits Doubled in sales in 4 years, while saving $120K per year over costs of on-premise applications 3-day U.S. deliveries from its CA & NY warehouses. Just- in-time shipments reduce König’s need for physical inventory by 25% Supply chain efficiencies have allowed König to expand into tire sales Custom Wheel Manufacturer Doubles Growth, Saves $120,000 Yearly NetSuite lets us look into our suppliers' workload, and lets our customers see our inventory.“
  • 23.
    Overview – Global education company –Based in Singapore – $2B+ annual revenue – 40,000 employees – 3,700 locations worldwide – NetSuite OneWorld and SuiteCloud customization – Replaced on premise ERP system Challenges Needed a solution that could be rapidly deployed and scaled to existing and new subsidiaries The cost of implementing an on-premise ERP solution for subsidiaries and new acquisitions would be cost prohibitive Needed flexibility and transparency into ERP, financial management, reporting and analysis in the company's subsidiaries NetSuite Benefits Four month rollout to 6 subsidiaries Reduced ongoing systems costs by 70% Real-time consolidated view of performance across subsidiaries Knowledge Universe Gained Agility and Reduced Costs With NetSuite OneWorld We chose NetSuite OneWorld for its multi-entity consolidation functionality combined with the capability to tailor the system to meet the unique business requirements of each individual subsidiary. “
  • 24.
    Overview – Offer professionalmail pick-up, delivery, and courier services – Based in Sydney, Australia – Replaced MYOB, FileMaker and various spreadsheets – NetSuite Challenges Previous system only provided franchisees with basic information about business performance and growth opportunities The dial-up system was cumbersome and crashed frequently Performance issues increased the faster Mailplus grew and the more franchisees it added Time consuming manual process NetSuite Benefits New customer signings doubled from 200 to 400 per month Conversion time reduced from three months to one week Saving more than $100,000 yearly on the cost of running a dial-up solution Franchisee have access to a robust integrated business management tool Mailplus' Growth Accelerates 100% with NetSuite Mobile Cloud Switching to NetSuite gave us the scalable platform we need to grow our business. More importantly, our franchisees now have a real-time view into every aspect of their business, particularly customer sales. “
  • 25.
    Overview ‒ A subsidiaryof New York- based NBTY, manufacturer of 22,000 nutritional products ‒ Based in Beijing, China ‒ Customer since 2008 ‒ Replaced Sage Accpac ‒ Using OneWorld, SuiteCommerce, Sandbox Environment, Advanced Inventory, Advanced Financials, CRM+ Challenges System used at the subsidiary level was too time- consuming and inflexible to support explosive growth Their HQ’s on-premise ERP expansion system requires extensive networking & localization Sage financial reporting was slow & cumbersome with custom reports requiring engagement with consultants NetSuite Benefits Two-tier ERP deployment provides U.S. corp. parent with real-time web-based visibility into subsidiary performance Avoids cost of at least 3 FTE at the subsidiary level for accounting & IT that would run a competing system Streamlines inventory management, warehousing and distribution of over 200 SKUs 100% a year growth in a two-tier model for global consolidation and visibility NetSuite is a very good system that beats everything we compared it to and it makes the globe small. Our parent company is in New York and we're in China, and they get instant, real-time visibility into our performance. “
  • 26.
    Overview ‒ Content, collaborationand information sharing solutions for the public sector and regulated industries ‒ Customer since 2011 ‒ HQ based in Sydney, Australia ‒ Switched from MYOB in Asia Pacific, Sage in United Kingdom and Excel spreadsheets ‒ Using OneWorld Challenges Global financial transparency limited by different accounting systems used in all worldwide offices On-premise solution in UK provided limited visibility and access for Australian head office Finance team wasted time on data retrieval and compilation, rather than adding analysis and insights NetSuite Benefits Complete global visibility across 7 subsidiaries, with real- time financial reporting and consolidation Monthly financial close accelerated 3x and reporting cycles reduced from 15 to 5 days OneWorld multi-currency conversion capabilities automate transactions across multiple countries Objective Corporation Transforms Global Finance Operations with OneWorld NetSuite OneWorld not only meets our current needs, but gives us the scalability to seamlessly add products and solutions as required in the future.“
  • 27.
    Overview ‒ Corporate Employee Benefitmanagement solutions ‒ Based in St.Kilda, Australia ‒ Customer since 2010 ‒ Switched from MYOB, Multiple Access and home- grown databases ‒ Using ERP, CRM Challenges Limited multiple disparate software systems prevents growth opportunities Time and money wasted manually tracking and reconciling extremely complex pricing model 10 different databases, handling 250,000 employees through various corporate employee programs NetSuite Benefits $300K a year savings in end-to-end integration of finance, ERP, CRM, and Ecommerce business processes Preparing monthly invoice run now takes 2 hours instead of 3.5 days previously Financial closings used to lag by 4–6 weeks; Financials can now can be tracked real time NetSuite helps leading Employee Benefits Company reduce overheads by $300K Our product transaction volumes are high and extremely varied, while our monthly service charges include retainer and event-driven recurring revenue. NetSuite and SaaS-In-A-Box have helped us take control of this complicated billing structure... “
  • 28.
    Overview ‒ Social enterpriseworking to alleviate poverty among artisans by selling handmade purses and other goods ‒ Based in Manila, Philippines ‒ Switched from Intuit QuickBooks, manual paper-based processes ‒ Using NetSuite, Advanced Inventory Challenges Outgrown previous software and struggling with manual paper-based processes Lack of monitoring on raw materials, finished goods inventory and product-line profitability Limited resources for on-premise ERP system and IT personnel to maintain and troubleshoot the system NetSuite Benefits Real-time financials & inventory management, & access to critical business information anywhere, anytime 150% increase in revenue and a 3x expansion of full- time staff in a year Track work across decentralized artisan community & improve final assembly of 10,000 products a month Rags2Riches Focuses on Its Mission to Alleviate Poverty Among Philippine Artisans in the Cloud NetSuite is more than just a tool—it's a genuine partner and like a family.
  • 29.
    Overview – Online retailerof consumer electronics – Based in Hong Kong – Replaced Microsoft Office Accounting, Excel Spreadsheets – Selected NetSuite over Microsoft Dynamics ERP Challenges Wanted to take advantage of fast-growing demand for consumer electronics products by online retailers Spreadsheet-based system created data entry bottlenecks, and caused pricing inaccuracies Shipping errors caused by manual data entry NetSuite Benefits Doubled growth to $30 million in sales without adding any IT staff Saved $65,000 over the cost of on-premise business software End-of-quarter financial reconciliation now takes four minutes versus 50 hours with the previous system Reduced on-hand inventory by two-thirds Red Hare LTD Doubles Sales, Cuts Costs Using NetSuite Besides helping up keep on a sharp growth curve, NetSuite has put us at the top of our field.“
  • 30.
    Overview ‒ Australian owned& operated company specializing in supply to the printing, packaging, diemaking and digital industries ‒ Based in West Heidelberg, Victoria, Australia ‒ Customer since 2009 ‒ Replaced Nexus Systems, custom-built website ‒ Using ecommerce, CRM and ERP Challenges Previous ERP & inventory system required a lot of manual work and offered little visibility into the business Evolve beyond static custom-built website to offer ecommerce purchasing to B2B customers Risk of costly overstocks and stock-outs with inventory that was difficult to track NetSuite Benefits Saves on 1 FTE for bookkeeping with integrated financial mgmt. Real time financial reporting instead of 3 days SuiteCommerce opened new ecommerce revenue stream for customers of consumable products 95% inventory accuracy, leading to greater satisfaction among B2B buyers Speeds Financial Reporting, Improves Inventory Accuracy & Opens Ecommerce Channel on NetSuite NetSuite has changed our business... It was an easy decision to go with NetSuite and the end result has been very good.“
  • 31.
    Overview ‒ Healthcare (first independentmedical research institute in South Australia) ‒ Based in Adelaide, South Australia ‒ Customer since 2011 ‒ Switched from Excel, outsourced accounting service ‒ Using NetSuite, NetSuite Financials Challenges SAHMRI needed a cost-effective, proven business platform as it expands its operations Move off disparate on-premise systems with its high capital costs and on-going maintenance, posing efficiency risk NetSuite Benefits A single, cross-functional system to handle all core processes and scale as the institute grows Gained per-project financial monitoring and multi-level summary-to-detail reporting across a AU$100M annual budget and several hundred medical research projects Streamline procurement of services and goods from 300 suppliers NetSuite cloud mobility enables an easy transition from a temporary quarters to a new building SAHMRI Launches New State-of-the-Art Healthcare Initiative on NetSuite The beauty of NetSuite is you get all the functionality of a very large system without spending a fortune.“
  • 32.
    Overview ‒ Education, Healthcare, Retail ‒Based in Queensland, Australia ‒ Founded in 1985 ‒ Customer since 2009 ‒ Switched from QuickBooks, Outlook, custom Access databases, eventsPro ‒ Using OneWorld Challenges Spectronics wanted a better VPN solution for multi-user access to corporate systems Very little information integration and no data integrity between systems NetSuite Benefits Always-available Web client access, removing operational bottlenecks between international offices Increased marketing ROI from customer data integration Complete access to customer profile & purchase history, giving Training & therapy consultants faster and more accurate guidance Spectronics Improved Customer Service, Increased ROI and International Integration It was obvious to us that the other products were stitched together. NetSuite is built to be integrated from the ground up.“
  • 33.
    Overview – Provider ofIT services – Based in Makati City, Philippines – NetSuite Mid-market International – Replaced SugarCRM Challenges Company wanted to expand globally but held back by administrative inefficiencies Lack of critical functions, such as customer case management, limited company's ability to grow Client billings were inaccurate NetSuite Benefits NetSuite has helped company increase customer case management by 50% over old system Improved service and billing accuracy has boosted customer satisfaction Timesheet automation is helping company save $3,000 per year in administrative costs SQL Became Globally Competitive With NetSuite Solution NetSuite gave us a way to streamline our internal processes and automate functions that had been performed manually, so we will be prepared for growth and expansion. “
  • 34.
    Overview ‒ Provider ofnetwork monitoring software ‒ Founded in 1998 ‒ Based in Brisbane, Australia ‒ NetSuite ERP, CRM, and Ecommerce ‒ Replaced MYOB and Sage ACT! Challenges Manage efficient global growth Upgrade business processes to prepare for growth and improve efficiency Accounting processes were inefficient and unreliable NetSuite Benefits Saved $200,000 yearly in internal development Saved $300,000 compared to a comparable SAP on premise system Saving $150,000 yearly in finance admin costs Profit margins improved to 30% Reduced customer-support response times by 40% Statseeker Saves $200,000 in Maintenance Costs with NetSuite We needed an enterprise-wide solution so we could scale our business without adding headcount, and NetSuite is a great fit.“ ”
  • 35.
    Overview – Provider oftools used in the culinary profession – Based in Sydney, Australia – Chose NetSuite OneWorld over SAP BusinessOne – Replaced Microsoft Great Plains Challenges Migration from startup software to Microsoft Dynamics GP failed after 12 months of significant investment Microsoft Dynamics GP provided virtually no usable reporting data Solving GP problems would require over $100,000 in hardware, plus additional IT headcount NetSuite Benefits Saving over $100,000 in server hardware, plus ongoing IT headcount Cut accountant billable hours in half Majority of customizations now managed and implemented in-house, saving on consulting fees NetSuite OneWorld Saved TCT Hundreds of Thousands on IT We quickly realized just how deep NetSuite's functionality is. NetSuite is powerful enough for us to enhance, refine, and grow with.“
  • 36.
    Overview – Provider offair trade clothing and accessories – Based in Camperdown, Australia – NetSuite running across ERP and CRM – 85 users – Switched from Markinson Shopkeeper running across VPNs Challenges Maintaining a VPN across so many sites was both complex and time consuming Managing data across sites took time and risked data integrity Software upgrades was a logistic challenge No real-time information NetSuite Benefits Real-time data available across all stores and the head office Greater insights into the business performance Reduced hardware requirements and eliminated ongoing upgrades and maintenance Eliminated the need for provision and maintenance of individual VPNs Tree of Life Overcomes Barriers to Growth With NetSuite Using NetSuite has allowed us to concentrate on what's important, secure in the knowledge that NetSuite has created a strong and reliable system.“
  • 37.
    Overview – Provider ofeducation services – Based in Tokyo, Japan – Replaced Microsoft Access and Excel – Chose NetSuite over Salesforce.com and SAP – Running Netsuite across CRM and Financials Challenges Needed to handle sudden growth in prospective student applications System needed to handle student applications coming via Website as well as phone and other channels Tight cost controls would not allow adding to IT staff. NetSuite Benefits Temple efficiently growing 20% per year Boosted the speed of response and follow-up to prospect applications Recruiting teams work more efficiently NetSuite Helps Temple University Efficiently Scale Student Recruiting by 20% Since we moved to NetSuite, we’ve had a flexible, platform-oriented, extendable, customizable system that offers complete hosting functionality. None of the other solutions had this. “
  • 38.
    Overview – Financial Services(credit cards, insurance) – Based in Sydney, Australia – Customer since 2007 – Using OneWorld Challenges Bring outsourced accounting function in-house, and get robust reporting and efficient financial processes Manual entry of transactions into their accounting software Integrate new product lines, users, and subsidiaries without requiring large capital expense outlays NetSuite Benefits Avoided need for expensive servers and hardware with NetSuite's SaaS model Cost savings from more efficient processes on bank reconciliation, expense payment, and purchase orders New product lines, users & subsidiaries quickly incorporated into the system NetSuite OneWorld Ideal for Virgin Money's Business Model NetSuite OneWorld has the multi-company capabilities and Web-based nature that make it ideal for our business requirements.“
  • 39.
    Overview – Management Consulting company –Based in Timaru, New Zealand – Customer since 2008 – Switched from MYOB – Using OpenAir Challenges Poor time and expense tracking and spreadsheet- based reporting unable to support 40% yearly growth Days of billable time lost due to inaccurate reporting Time wasted in manual data entry NetSuite Benefits Saves thousands of dollars annually on increased billable hours Saves the cost of 1 administrative FTE and eliminate redundant data entry in accounting Greater information visibility to complete projects on time and on budget NetSuite OpenAir Helps Consulting Firm Cut Costs While Growing at 40% Yearly NetSuite OpenAir did wonders not only for our project delivery but also our client satisfaction.“
  • 40.
    Overview ‒ IT distributorfor VARs, specializing in security ‒ Based in Sydney, Australia ‒ Customer since 2006 ‒ Switched from ACCPAC CRM, spreadsheets ‒ Using ERP, CRM, Advanced Financials, Sandbox, and OneWorld Challenges Cost efficiency in automated product-tracking Time and money wasted tracking complex product and multi-level vendor-pricing matrices via spreadsheets Time consuming and error-prone manual quotation and quote-to-order/quote-to-invoice processes NetSuite Benefits Double-digital yearly growth, while saving $200,000 yearly over the cost of a comparable server-based $20K yearly saving in customer support costs from end-to- end process integration tracking product serial numbers Automated price-quotation process reduced average quotation time by 50% NetSuite Helps IT Distributor Save $200,000 While Supporting Yearly Double-Digit Growth As a distributor of vendor products to value-added resellers, we're challenged by the need to keep track of complex, multi-level pricing models. NetSuite has helped us turn that challenge into a competitive advantage... “
  • 41.
    Overview – Retailer ofwine products – Based in Sydney, Australia – NetSuite OneWorld – Replaced Volusion ecommerce software Challenges Maximize growth while keeping costs low Manual order processing was error-prone and slow Previous website was difficult to navigate leading to low customer conversion and high cart abandonment NetSuite Benefits Automated order processing handling a 650% increase in orders Website conversions have increased by 50% Driven first-call resolution to 95%+ Reduced call back time by 75%+ Multi-subsidiary, multi-currency management WineMarket.com.au Improves Web Site Conversions by 50% using OneWorld Now we can handle all the orders we get, and it's all automatic. All information is held centrally, our business processes are simplified and we've got a smooth path to near-infinite growth. “
  • 42.