Latest Resume

1. SCOTT M. FROST
1509 Hidden Cove Court (Home) 972.727.1202
Allen, Texas 75002 (Cell) 214.213.7845
scott@getfrosty.com
IT EXECUTIVE / Interim CIO/CTO, IT Management Consultant
21 years of IT and Operations Experience Serving Fortune 100 Organizations with a Track
Record of Success Delivering Solutions that matter. Demonstrated ability to recover
organization failures and build diverse, peak-performing, customer-focused teams and
achieve cross-functional business objectives. Possess in-depth understanding of
retail/restaurant and supply chain technologies and business processes.
PROFESSIONAL EXPERIENCE
CEO/Consultant, FROST CONSULTANT GROUP, LLC, Allen, TX 2007- Present
Niche Consulting Firm focused on unlocking the full value of IT’s assets through CIO Services,
assessments, coaching, and business alignment. Key deliveries surround assessment tools, IT
Balanced Scorecards, IT Strategy, Project Initiatives, Staffing, etc. Numerous clients include small
local retail to Fortune 100 companies.
• PennBarry, Inc – Web Development & iPhone Application Development. (September – Present)
• Pizza Hut, Inc – Providing Operations and IT staffing for Business Analysis, Technical Writing,
QA testing on a variety of business process re-engineering projects. (April 2009 – Present)
• High Touch, Inc. – Management Consulting for a $10-$20 Million initiative to re-write a client’s
POS. Provided expertise around outsourcing decision processes. Provided local partners for
client as well as objective outlook on DFW market-place (August – October 2009)
• Thornburg Mortgage – Interim VP and IT Transformation consultant assisting the CIO in
correcting severe team delivery issues, $15MM project recovery; executed Strategic Planning,
Audit/Controls (SOX Compliance) during the banking / mortgage crisis (June 2008 – April 2009)
• Red River Systems – Provided consultants to fill open project management and business
analysis positions (January 2009 - Present)
• FedEx Office – Team of 8, Enterprise Architecture & Business Planning to redefine document-
manufacturing techniques in a high-volume commerce retail setting. (March – May 2008)
• Dallas City Market – Financial operations optimization (2008)
• Coleman Research Group & Gerson Lehrman Group – paid industry advisor services
Principal Consultant, Adea Solutions, Dallas, TX 2007
Part-Time only, IT Balanced Scorecard Practice Leader & Principal Consultant
• PepsiCo, Plano TX - Led IT Balanced Scorecard for CIO group.
• Assisted EVP & President on Account Planning, Proposals, and Recruiting on various clients
including HP, FedEx Kinkos, RamQuest, and Kamehameha School system.
BLOCKBUSTER, INC. (Former division of VIACOM, INC.), Dallas, TX 2002-2007
World’s largest movie and game entertainment company with 9,100 stores in 25 countries, 1 million
sq ft distribution facility plus smaller regional DCs.
Vice President of IT (Supply Chain Solutions) (2004-2007)
Reporting to the CIO, accountable for end-to-end supply chain technology and responsible for 65+
employees plus up to 125 contractors. Directly responsible for $65 Million in capital projects delivered
on time and under budget by 15%.

2. • Compliance mandated by Sarbanes-Oxley 404, including yearly audit of IT processes, and writing
and updating IT narratives, control objectives, and tests on an ongoing basis.
• Strategic Planning, Integration with Store Systems and corporate ERP (Oracle PeopleSoft / JDE)
• Manufacturing automation removing $20 million from store labor
• Optimized Reverse Logistics providing $95 Million in benefits
• New WMS solution ($28 Million) delivering 190,000 fewer cartons/month to 4,500 stores.
• Responsible for systems in Warehouse & Distribution, Merchandising, Product Allocation,
Forecasting and Planning, Inventory Accounting, Revenue Sharing, VMI, Scan-Based Trading.
• Technology Consultant & Relationship Manager for other Blockbuster companies including
Blockbuster Franchisees, Rhino Games, Movie Trading Company, and Movie Brands Inc.
Director of Merchandising Systems (2002-2003)
Leading global product, merchandising and allocation systems. 25 employees / 10 contractors.
Responsible for IT Business Case development. Technology liaison with Franchise department and
Franchise Owners.
• Organization Development and 5-year Global IT Strategic Planning
• Franchisee champion. Added $4 million in benefits from our franchisees.
• Program Manager of $35 million capital initiatives (over 125,000 effort hours)
The viaLink Company, Inc, Dallas, TX 2000-2002
eCommerce B2B application (SaaS) in CPG-Retail, Convenience Store, and Food Service Supply
Chains. Integrated with client ERPs and store systems. Publish-subscribe model to maintain data
synchronization between trading partners and industry exchanges (UCCnet/GS1, Transora, etc.).
Director of Applications Development
Reporting to the CIO, accountable for web and back office applications with 20 direct reports.
• Account Executive role (reporting to CEO) responsible for customer planning, care, and
services/industry advisor.
• Organizational Development, Strategic IT Planning and SDLC implementation
• Streamlined development increasing output by 30% while reducing weekly hours worked.
Reduced defects from 15% to < 1% (1 defect per every 200 development hours).
• Built IT Strategy which moved team from “managing by crisis” to “managing by facts & processes”
• Reduced staff by 45%, managed budgets, priorities, annual/quarterly goals, and schedules.
YUM! BRANDS, Inc. (Formerly Pepsico Restaurants Division), Addison, TX 1990-2000
World’s largest restaurant company; 40,000 restaurants in over 100 countries.
Sr. Manager of Software Development (Store Systems) (1999-2000)
Manager of Software Development (Store Systems) (1998-1999)
• Reported to SVP of IT. Accountable for Pizza Hut store systems; 25 employees and $5 Million in
capital projects. Led architecture & application development. Managed budgets, life cycles,
technical environments, corporate/franchise relations, and PeopleSoft ERP Integration.
Manager Store Systems Back of House
• 16 custom-developed applications; Customer Satisfaction, Forecasting, Labor Management,
Timekeeping, Inventory Ordering and Control, Employee training/tracking, and business reporting.
Install base of 6,500 Pizza Hut Restaurants worldwide.
Customer Access (Call Center/IVR POS)
• Web application to centralize all orders through an IVR, Call Center, and www.pizzahut.com.
Quality Assurance Manager
• Improved Team dynamics, processes, and reduced QA testing cycle from 7 days to 1 day.
Departmental Management
• Y2K remediation of a million lines of code with zero defects at Y2K rollover
• Broke through many long-time barriers with the International Franchise Pizza Hut Association
• Increased output of team reducing FTEs from 15 to 7 for $520,000 savings
Operations & Finance Consultant (Non-IT related)
• Provided process simplification for Finance, Operations, Training, R&D, Legal, and HR

3. Sr. Systems Analyst/Team Leader (1994-1997)
Systems Analyst/Programmer (1993-1994)
Network Technical Specialist (1990-1993)
PROTECT SERVICES/WEXFIELD MANAGEMENT INC., Wichita, KS 1989-1990
An acquisitions firm specializing in M&A of distressed companies.
Network/Office Manager
EDUCATION
MS, Total Quality Management (TQM), Friends University, Wichita, KS, 1996
BA, Music, Friends University, Wichita, KS, 1989
PROFESSIONAL AFFILIATIONS
• First Vice President & Board of Directors member for Dallas Gem and Mineral Society, 2010
• RILA – Retail Industry Leaders Association. Guest speaker at 2007 TOPSS Store Operations and
Technology Conference. Subject, “When your Customers care about you Supply Chain”.
• SIM – Society for Information Management Executives – DFW chapter
• Advisory Board member for University of Texas at Dallas’ Center for Intelligent Supply Networks
• AITP – Association of IT Professionals – DFW chapter
• Coleman Research Group - Advisor in Retail/Restaurant Industries & IT Leadership
• Society of Industry Leaders (SIL) – Member / Advisor for Retail/Restaurant & IT leadership
• Metroplex Technology Business Council (MTBC) - Panel Speaker, "Adopting RFID: When? The
Management Decision",
• TENG – Technology Executive Networking Group – DFW & National Chapters