1. Jose A. Roman
787-638-2666 http://www.linkedin.com/pub/jose-roman/4/a76/705/ romanjarc@gmail.com
SENIOR INFORMATION TECHNOLOGY Executive
IT Enterprise / Executive Leader ~ CIO ~ CTO ~ VP of IT
Experienced Information Technology Executive with proven experience developing and executing IT
strategies in alignment with corporate objectives. Successful in manufacturing environments
during all cycles of business, including high growth, downturns and acquisition integration. An
established record as a leader & business partner who collaborates with other executives to use
technology to transform and simplify business processes while delivering bottom line measurable benefit.
An energetic leader with a passion for people development, a track record of recruiting and retaining top
talent and a demonstrated ability to effectively lead and work in a highly matrixed, global environment.
Fluent in English and Spanish. Strong capabilities in:
Regional Projects Portfolio DRP/BCP Management IT Governance
Operational Excellence Systems Life Cycle Risk Management
Private Cloud / Office 365 Organization Transformation Business Case Methodology
Diverse/Virtual/Matrix Teams Enterprise Architecture Change Management
PROFESSIONAL EXPERIENCE
Eduk Group (Jul 2011 – Present)
Education Industry Leader in Puerto Rico/USA with more the 40 campuses, 3,800 employees and 26K+
Students in the network.
Executive Director, Corporate Infrastructure and Technology Operations:
 Provided strategic and operational direction to support EduK Group Corporate IT Infrastructure and
Technology Operations n(ITO) organization. Drive and implement strategies that leverage technology
and will partner closely with senior management leaders to align information technology with
organizational goals.
 Improved systems availability from 96.0% up to 99.6%.
 Successfully drove key enterprise level process improvement initiatives following a risk management
approach: Employee Account Provisioning and Termination Process, Password Reset, Procurement
Process, and Manage Services Metrics optimizations.
 Defined and ensure effective implementation of IT solutions and services by developing impacting
business case justification, financial impact assessment and ROI analysis on key enterprise
level decisions saving the corporation more than $325k in operating expenses (AT&T Master
Agreements, Data Backup Circuits Pay Per Use Technology, Mobile Devices, Office 365,
Private Cloud, IPBX, and Preferred Vendor selections).
 Improved 50%+ on Incident, Access and Service Request Management operations and
Projects Portfolio performance.
 Prioritized, and managed IT Projects Portfolio in support of business goals. Ensured delivery
of projects within determined time and budgetary constraints by fostering and adopting
“Think out of the Box” philosophy.
 Transitioned the IT Corporate Organization (People, Process and Technology) from a
premises infrastructure and operations model into a Cloud driven/managed solution (Office
365 / Private Cloud / AVPN).
 Lead Information Technology Governance transition model using industry leader’s
frameworks like COBIT, ITIL, PMI, ISO and ISACA.

2. IT GOVERNANCE ADVISERS, Puerto Rico (Aug 2010 – Jul 2011)
IT Consultants
Managing Partner
 Provided general consulting in the IT governance space which includes the areas of strategic/tactical
planning, project portfolio methodology, project management, enterprise asset management, process
improvements, ITIL (service delivery) and Cobit (Internal Controls).
 Drove the execution of large complex internal technology projects
 Engaged company leaders and peers to build vision by aligning People, Processes and
Technology towards a common business goal.
PFIZER (FORMERLY WYETH) PHARMACEUTICAL CO., US and Puerto Rico:
A diversified global healthcare product and service innovator with over 67 billion in annual sale and
100K+ employees.
IT Senior Director (Jan 2006- Jul 2010):
 Managed the US regional IT shared service operations which included infrastructure, data centers,
operations, networks and service desks with a staff of 125 employees, 8 direct reports and a
consolidated budget of $20 million.
 Implemented, tracked and improved regional portfolio programs by directing over 40 projects yearly.
 Developed, tracked and improved Business/IT Service Level Agreement/Objectives (SLA, SLO) by
25% by implementing quarterly vendor management performance review meeting with stakeholder’s
participation. Key member of Pfizer’s Global Service Management Steering Committee.
 Proactively monitored IT staff performance in alignment with career path, development plans and
regional cross training opportunities.
 Acted as key IT business partner by aligning corporate, operations and remote sites with a cohesive
business strategy (from bottom to top).
 Developed and managed corporate self-assessments and audit protocols/processes with outstanding
audit results.
 Contributed to $10 million cost savings by designing and deploying a global, regional and site share
services model in United States.
 Led the Corporate IT Assets Management Policy Optimization Team which resulted in the
improvement of 30% inventory accuracy and annual savings over $6 million dollars.
 Key corporate member of the Wyeth-Pfizer Information Technology transition/integration team.
IT Director (Nov 1997- Jan 2006):
 Managed and provided oversight for IT lifecycle operations with two vital manufacturing plants with
a staff of 75 employees, 5direct report, and a consolidated budget of over $7 million.
 Planned, directed and designed all IT department operational activities (Infrastructure, Operations,
Applications, Service Desk, Compliance and Business Process Management)
 Key project team member for the construction, commissioning and validation of the first
Manufacturing Cells for the corporation (Effexor and Pristiq products) buy implementing IT /
Automation grey area design.
 Facilitated the integration of engineering, automation and manufacturing systems and new
technologies (PLCs, SCADA, DCS, and Data Historian) into a unified IT governance structure.
 Achieved over 90% first time call resolution, 3% abandon rate and $1.5 million in operating expense
savings by optimizing the IT Service Desk operations.
 Reduced $25 million of expenses by implementing the Corporate Enterprise Architecture Standard
using SAP, Labware (LIMS), Documentum (DMS), MES as core ERP and manufacturing execution
systems platforms.

3.  Led the design, construction, commissioning and qualification of a $4 million leading edge regional
data center in order to meet the 99.98% IT service availability required by the businesses.
 Proven leader managing third party organizations like contractors recognized engineering firms and
consultants from around the world.
 Ensured compliance with SOX and FDA guidelines.
IT Manager: Commercial Business Unit (Jun 1987- Nov 1997):
 Managed the Client Systems Support (desktop hardware, software, and help-desk) area. Oversaw the
infrastructure architecture and operation for all IT activities.
 Key leader in the construction and commissioning of the first state of the art / automated distribution
and warehouse management system.
 Led the migration from a manual process to the first automated sales and distribution system in the
company using the BPCS enterprise system package based on an AS400 platform. Realized $1.5
million operating expense savings and a revenue increase of $75 million per year.
 Generated a sales increase of 15% by implementing the first corporate Sales Force Automation
System.
EDUCATION/Certifications
ELECTRONIC DATA PROCESSING COLLEGE OF PUERTO RICO, San Juan, PR
Masters in Information Systems Management (Cum Laude)
BS in Computer Science and Business Administration (Magna cum Laude)
 Certified Information Systems Auditor (CISA)-ISACA: 0972872
 Certified Information Security Manager (CISM)-ISACA: 0912259
 Certified Internal Controls Auditor (CICA)
 ITIL v3 Fundamentals Certification
 Six Sigma Fundamentals