A great resume

1. JOSEPH W. DIXON, JR. INFORMATIONTECHNOLOGYBUSINESS EXECUTIVE
508-561-1547  joe_12141@yahoo.com Lynnfield, MA  linkedin.com/in/josephwdixon
Seasoned operations management leader with over 25 years of experience leading company transformations and
growthto optimize business costreduction andITperformance. Solidtrackrecordof directingglobal expansionefforts,
enhancingefficiencies, and growth of over $200Mand cost reductions of over $40M; A leader who has demonstrated
aptitude forinspiringteamcohesiontoexceed organizational expectations; Subject matter expert with ITIL, Systems,
retail stores, materials channels and supply chain; Effective communicator with strong relationship building skills.
Familiar with Siemens / Cerner Electronic Health Record System
Areas of Expertise include:
 Global Supply Chain  Materials Management & Planning  P&L Revenue & Profit Growth
 Global Service Operations  Relationship Building  Complex Project Management
 Problem & Cost Optimization
 Product TTM & Software Upgrades
 Compliance
 Mfg. Process Optimization
 Strategic Planning & Forecasting
 IT Audits
 FG Distribution to Customer
 End-User Service Flexibility
 Risk Management
EXPERIENCE & NOTABLE CONTRIBUTIONS
Commonwealth of Massachusetts IT Division  Chelsea, MA  September 2016 – March 10, 2016
Project Managed Pilot Desktop Level 1 & 2 outsourcing initiative which required re-architecture, streamline and
improvement; Duties: Onboard an outside vendor supporting an internal business to pilot incident management. My project
helped provide lessons learned for possible leverage with another project (Service Now) in Operations processes for
potential SLA improvements implemented throughout the state government.
[CONTRACT] SENIOR PROJECT MANAGER
Contract Position, ending in early March 2017, Used Agile Methodology, Managed vendor and Business leadership
communications, reports, schedule, process and task management for IT and business sponsors; specifically the Safety and
Security (EOPSS) agency at the Commonwealth of Massachusetts.
KEY ACCOMPLISHMENTS:
 Led multiple deliverables from the Request for Proposal (RFP) through Statement of Work (SOW) implementation to
transition to MassIT Operations, including process development, metrics, reporting and planning
INTELLITECH Consulting Enterprises, Inc.  Boston, MA  Mar 2016 – September 2016
Intellitech is a technology and business process consulting firm that focuses on helping businesses to better leverage their
People, utilize best practice Processes and capitalize on existing technology or take advantage of new technology to improve
their capabilities, enhance their performance, reduce costs and/or provide better services to their client/customer base.
[1099] SENIOR CONSULTANT
Consulting contract support for IT and business executives; currently at multiple clients within the State of Massachusetts
KEY ACCOMPLISHMENTS:
 Participate in multiple deliverables; For example, Assess Disaster Recovery and Business Continuity Planning Strategy
 Service entire IT enterprise including data centers, Citrix, applications, network, cloud based data and connectivity,
security, processes, and human capital
FRESENIUS MEDICAL CARE NORTH AMERICA  Lexington, MA  Nov 2014 – Feb 2016
Dialysis; Led North American Call Centers and IT service management operations group - 74 resources and $6M budget.
DIRECTOR – PRODUCTION SUPPORT SERVICES
Performed a variety of leadership roles including, call center manager, ITSM Leader, Project Manager BMC-Remedy Upgrade
to v8.1 from v7.6.4.; Including a “net-new” platform and managing/tracking support issues to achieve a successful “go-live”,
responsible for Security Provisioning, Office365 implementation and customer satisfaction program head. Assembled and led
cross-functional teams under a matrix management structure to address and resolve complex end stage renal disease (ESRD)
patient clinic care through improved IT processed and technical problem resolution.
KEY ACCOMPLISHMENTS:
Managed and coordinated incident,problem, security and change control program coveringall production computer environments
including Siemens / Cerner Electronic Health Record System and ICD 10 process control,tracking,policy and procedures
SHIRE PHARMACEUTICALS  Lexington, MA  Mar 2014 – Sept 2014
Global $6.4B pharmaceutical firm, responsible for over 2000 end-users.
[CONTRACT] SITE DELIVERY MANAGER

2. JosephDixon
Responsible for the company’s transition from Windows XP to Windows 7 operating system; transitioned over 2000 end
users at all levels in Lexington, MA Headquarters location. Provided support for mission critical tools and software
environments including LIMS and testing applications. Oversaw end-user desktop assets, hardware and software updates.
Implemented Software Configuration Manager from Microsoft Asset Management utilizing SCCM 2012-R2
EMC  Hopkinton, MA  Mar 2013 – Sept 2013
Global $24.5B computer data Storage Company.
[CONTRACT] DIRECTOR – SAP VENDOR MANAGEMENT OFFICE
Managed major systems integration, sub-contract vendors, and program related expense savings; Thrived in a highly
dynamic, collaborative environment leading cross-functional business teams toward a common prioritization of deliverables.
KEY ACCOMPLISHMENTS:
 Drove ERP (SAP) process and information improvements through analytics including Kaizen, and Agile
 Delivered on-time software program releases through SOW / PO workflow execution.
 Implemented Gain Share / Risk Share contract model
STAPLES, INC  Framingham, MA Sept 2006 – Oct 2012
Global $25B retail chain store and office products contract business supplier with over 2,780 locations worldwide
SENIOR ITDIRECTOR – GLOBAL SERVICE OPERATIONS
Led global IT service operations support and Networks Operations Center (NOC) serviced from four main countries. Managed
a $21M labor budget and up to 180 reports; Oversaw global IT operations services & process; Led major change management
initiatives to improve IT, network operations incident resolution, desktop management, and global support. Directed 24/7
operations of global infrastructure support including desktop support, distribution / fulfillment center IT systems and Retail
Store support.
KEY ACCOMPLISHMENTS:
 Delivered IT service management IT infrastructure library (ITIL) and service level management
 Transitioned global services operations from in-house service management process model using Remedy to Service Now
– an ITSM cloud-based SaaS service
 Delivered $19M in hardware, software, and licensing cost reductions
 Lowered end-of-life TCO costs by 5x
 Teamed to achieve $15M in annual labor savings
 Repaired relationship between IT and business operations resulting from stabilized network systems and the elimination
of sporadic failures; Implemented process excellence tools including Lean Six Sigma, Lean Value Stream Map, and BYOD
 Built cross-functional global supply chain stability team; delivered 212 infrastructure projects on time at 163 sites
 Saved $500K annually by centralizing RF device maintenance
 Recognized with three consecutive NAD Team-care Results awards (2007-2009)
 Led Security problem reporting, Provisioning Process, Problem Management and Continuous Improvement
ADDITIONAL EXPERIENCE
CADENCE DESIGNSYSTEMS, INC, SAN JOSE, CA – GROUP DIRECTOR/DIRECTOROF SECURITY/GLOBAL IT OPERATIONS 1996 – 2006
HEWLETT PACKARD, SANTA CLARA, CA/LITTLETON, MA [DEC] – CUSTOMER SERVICES MANAGER/NEW PRODUCTS PLN’G 1987– 1996
WANG LABORATORIES, LOWELL, MA– MATERIALS MANAGER/SENIOR MANUFACTURING SYSTEMSANALYST 1984 – 1987
AVCO SYSTEMS DIVISION, WILMINGTON, MA– MATERIALS PLANNING/SECTIONCHIEF/ELECTRONIC MISSILE SYSTEMS 1980 – 1984
BOSTONPUBLIC SCHOOL SYSTEM, BOSTON, MA– TEACHER/COUNSELOR/PRINCIPAL (DEVELOPED ALTERNATIVE SCHOOL) 1976 –1980
EDUCATION & TRAINING
Executive Certificate in Technology, Operations, & Value Chain Management
MIT SLOAN SCHOOL OF MANAGEMENT | Cambridge, MA
Classes toward Master of Business Administration
NORTHEASTERN UNIVERSITY | Boston, MA
Master of Education
ANTIOCH UNIVERSITY | Yellow Springs, OH
Bachelor of Arts
BRIDGEWATER STATE UNIVERSITY | Bridgewater, MA
PROFESSIONAL ASSOCIATIONS
American Production Inventory Control Society (APICS) MRPII
IT Infrastructure Library (ITIL) V3 Foundations Certification 2011
Secret Security Clearance (Inactive)
US Citizen