Presentation for communication

1. Communication: An Introduction
Presented by
Rajlaxmi Das
Senior Lecturer

2. Setting the agenda…
• Introduction
• Definition of Communication
• Nature of Communication
• Scope of Communication
• Importance & Purpose of Communication
• Communication Process
• Types of Communication
• Barriers to Communication
• Non-Verbal Communication

3. What is Communication?
Communication can be defined as the process by which people
share ideas, experience, knowledge and feelings through the
transmission of symbolic messages.
The means of communication are usually spoken or written words,
pictures or symbols. But we also give information through body
language, gestures, and looks, facial expressions can show how we
feel and what we think about an issue or another person.

4. Nature of Communication
• Continuous & dynamic process
• Involves two or more parties
• Two-way process
• Pervasive (persistent,
onmipresent)
• Verbal and non-verbal
• Mutual understanding
• Goal-oriented
• A means, not an end
• Human activity
• Inter-disciplinary
• Media or channel based

5. Scope of Communication
• Information Sharing
• Control
• Feedback
• Problem-solving
• Influence
• Group-building
• Decision making
• Facilitating change
• Gate-keeping

6. Importance & Purpose of Communication
•Conveying the right message
•Coordination of effort
•Development of managerial skills
•Effectiveness of policies
•Basis for planning
•Motivation to work & job satisfaction
•Commitment to organizational objectives
•Adaptability to external environment
•Internal functioning of an enterprise
•Healthy industrial relations
•Helps in performing managerial roles
•Facilitates leadership
•Facilitates control
•Training and development
•Substance to organizational existence

8. Types of Communication

9. Barriers to communication
• Language
• Values and beliefs
• Sex/gender and age
• Economic status
• Educational level
• Physical barriers
• Attitude
• Timing
• Quantity of information
• Poor listening skills
• Assumptions
• Lack of trust
• Emotional interference
• Perceptions
• Ourselves
• Understanding the message

11. Non-Verbal Communication
• Personal Appearance
• Gestures
• Postures
• Facial Expressions
• Eye Contacts
• Body Language
• Silence