Emotional Intelligence is the most important concept that need to be considered for personality development. Ensuring developed and skilled interaction with others is the need of hour.
1. E M O T I O N A L I N T E L L I G E N C E
P R E PA R E D BY : D R . P O O J A R A J S R I VA S TAVA
T R A I N E R : … … … … … . . … … … … … … … … … … … … …
7. IF YOU HAVE A HIGH DEGREE OF EI
•Know what you’re feeling
•What your emotions mean
•How they affect other people
•Understand powerful effect of emotions
•Use information to guide thinking and behavior
•Know what you’re feeling
•What your emotions mean
•How they affect other people
8. SIGNS OF HIGH EI
• Handles criticism without
• Denial
• Blame
• Excuses
• Open minded
• Good listener
• Don’t sugarcoat the truth
• Apologizes when wrong
9. SIGNS OF LOW EI
No self-awareness
• Low empathy
• Oblivious to own & other’s
emotions
• Bull in a China shop
Finds others are to blame for
most of the issues on his/her
team
10. TIPS FOR IMPROVING YOUR OWN EI
Reflect on your own emotions;
Ask others for perspective;
Be observant (of your own emotions);
Use “the pause” (e.g., taking a moment to think before speaking);
Explore the “why” (bridge the gap by taking someone else’s perspective);
When criticized, don’t take offense. Instead, ask: What can I learn?
Practice, practice, practice (Bariso, 2016).
12. Procedure:
• Make group of 5 members
• Flash a card
• Tell them to describe and enact the situation
Lecturer guidelines:
• Analyse the members of the team on five skills:
– Positive Approach
– Empathy
– Problem Solving
– Listening
– Managing people