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Adam Sandler | @FakeAdamSandler
“Beta”




“Classic”



                2
Developing a Strategy




                        3
Community   Social Network




                             4
Community             Social Network




       Your Purpose




                                       5
Define the Purpose


To develop a thriving, healthy community
for OPEN Forum, the largest interactive
collection of entrepreneurial wisdom on
the web, by managing and focusing on
engagement, endorsement, and loyalty.



                                           6
Define the Purpose


To develop a thriving, healthy community
for OPEN Forum, the largest interactive
collection of entrepreneurial wisdom on
the web, by managing and focusing on
engagement, endorsement, and loyalty.



                                           7
Reverse Engineer the Purpose Into a Plan

Concept
What do I want my community to do?

   Key Performance Indicator
   How do I quantify my concept?

          Strategy
          How do I increase my KPI?

              Tactics
              What are the actionable components of my strategy?


                                                                   8
Our Practices




                9
Seeding the Community is all about engineering




                                                 10
Use the tone members should use




                                  11
Seed the best content




                        12
Motivate members by recognizing influence


Highlighting
typical members
among known
experts

                                       Surfacing
                                       content and
                                       contributions of
                                       members




                                                     13
Eliminating the distinction between on-domain & off-domain
At our first OPEN Forum event, we asked friends and prospective community
               members to come listen to Chris Anderson speak




                                                                            14
Thank You!

             Visit us at:
    http://beta.OPENForum.com
           @OPENForum

Adam Sandler | Adam.Sandler@aexp.com

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Building Community with American Express OPEN

  • 1. Adam Sandler | @FakeAdamSandler
  • 4. Community Social Network 4
  • 5. Community Social Network Your Purpose 5
  • 6. Define the Purpose To develop a thriving, healthy community for OPEN Forum, the largest interactive collection of entrepreneurial wisdom on the web, by managing and focusing on engagement, endorsement, and loyalty. 6
  • 7. Define the Purpose To develop a thriving, healthy community for OPEN Forum, the largest interactive collection of entrepreneurial wisdom on the web, by managing and focusing on engagement, endorsement, and loyalty. 7
  • 8. Reverse Engineer the Purpose Into a Plan Concept What do I want my community to do? Key Performance Indicator How do I quantify my concept? Strategy How do I increase my KPI? Tactics What are the actionable components of my strategy? 8
  • 10. Seeding the Community is all about engineering 10
  • 11. Use the tone members should use 11
  • 12. Seed the best content 12
  • 13. Motivate members by recognizing influence Highlighting typical members among known experts Surfacing content and contributions of members 13
  • 14. Eliminating the distinction between on-domain & off-domain At our first OPEN Forum event, we asked friends and prospective community members to come listen to Chris Anderson speak 14
  • 15. Thank You! Visit us at: http://beta.OPENForum.com @OPENForum Adam Sandler | Adam.Sandler@aexp.com