Social Learning Case Study by Accenture, presented at Social Learning Conference

1. Social Learning Case Study: Accenture

2. Meet our presenters
Priyadarshini R Banati Clare Norman
Collaboration strategy lead, Talent Development
Social Learning – Growth & Ambassador,
Strategy Innovation and Employee
Experience
Based in London
Been with Accenture for 9 years. Based in the New Forest
Been with Accenture for 14 years.
Copyright © 2011 Accenture All rights reserved. 2

3. Accenture Overview
Accenture is a global management consulting, technology services and outsourcing company.
Combining unparalleled experience, comprehensive capabilities across all industries and business
functions, and extensive research on the world's most successful companies, Accenture collaborates
with clients to help them become high-performance businesses and governments.
• Over $21.6 Billion in Revenue (FY09) Consulting
• Over 186,000 Professionals in 120 Countries More than 90% of the world’s top
• 91 of the Fortune Global 100 companies benefit from our insights
• 2/3 of the Fortune Global 500 and solutions.
• All of our top 100 clients have been clients for at least
five years, and 85 have been clients for at least 10 years Technology
Our experienced professionals bring
the latest technology to deliver
solutions, no matter how complex or
risky.
Outsourcing
Using our global delivery network, we
can help clients focus on their core
business.
• Over $500M in R&D expenditures Bottom Line – People and Knowledge are our
• Over $500M in Training expenditures most important assets
Copyright © 2012 Accenture All rights reserved. 3

4. Accenture is recognized as leader in knowledge
sharing and social learning
Winner of Global Most Admired Knowledge Enterprise
award for thirteen years
Best practice site visit company for American Productivity
& Quality Center’s study of the integration of
organizational learning and knowledge
Harvard Business School case study on Accenture KM.
Named one of top 24 Companies for Enterprise Learning
by American Society for Training & Development
Copyright © 2011 Accenture All rights reserved. 4

5. Accenture’s social learning mission is to enable our people
to learn from each other and bring the best of Accenture to
our clients.
People to Content People to People
Access
CONNECT Search
Browse Network
BUSINESS BUSINESS
DRIVERS OUTCOMES
CONTRIBUTE Share Communicate
CULTIVATE Co-develop Steward
LEADERSHIP : CULTURE : GOVERNANCE : TECHNOLOGY : USER EXPERIENCE
Copyright © 2012 Accenture All rights reserved. 5

6. Building a collaborative and sharing culture is a journey.
Better
COMMUNITY Performance
COLLABORATION Co-build new
assets /
processes or
CONNECTION improve existing
Ask, answer and assets /
moderate processes.
CONTENT questions.
Share current Collectively grow
updates, assets, Build or improve the knowledge in
Access to useful
stories. a skill. this community.
expertise –
content & people.
Increased connectedness amongst a group of practitioners
Copyright © 2011 Accenture All rights reserved. 6

7. Five building blocks to develop your program.
Copyright © 2011 Accenture All rights reserved. 7

8. Facilitating purposeful activities amongst a group of people
is key to realizing the value of social learning.
Copyright © 2011 Accenture All rights reserved. 8

9. Buzz of excitement
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Copyright © 2011 Accenture All rights reserved.

10. Deep styles broad reach
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and
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Copyright © 2011 Accenture All rights reserved.

11. Click to edit Master text styles
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Copyright © 2011 Accenture All rights reserved.

12. The impact:
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typical respondent
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nullecaborem nonecaeptate exped. engaged in 13
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vel im as non ne laceptatur. challenges
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the month
Copyright © 2011 Accenture All rights reserved.

13. Success Factors
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Be clear about your business outcome and target audience
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Identify your criteria for choosing challenges
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Provide a “twist”
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Provide instructions eicend.
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Keep the challenges secret, to create a buzz
Post the challenges every day, at a consistent time
Summarize the themes
Copyright © 2011 Accenture All rights reserved.

14. Change beliefs
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Change habits
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Copyright © 2011 Accenture All rights reserved.

15. Create your own 30 Day
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Think of a business
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problem where you
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• want to:
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• Change beliefs
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Change habits
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Brain-storm
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challenges that could
form part of your own
30 Day Challenge.
5 minutes
Copyright © 2011 Accenture All rights reserved.

16. So what?
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requires changing the beliefs and
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behaviours of your people, consider
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nis aut a 30 Day Challenge.
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If you want toreplicate the
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Developing People Is our Business
30 Day Challenge, steal it with pride!
30_day_challenge_book
final.pdf Copyright © 2011 Accenture All rights reserved.