This document discusses how to cancel orders individually, in bulk, and check cancelled orders on an e-commerce platform. To cancel a single order, the user clicks "Confirm & Pack", then "Reject item" and selects a cancellation reason. To cancel multiple orders, the user selects orders, downloads them as a CSV file, then clicks "Bulk Cancel" and uploads the CSV file. Cancelled orders can be viewed on the "Orders" tab by selecting the "Cancelled" filter.

1. In this module we will discuss :-
1. How can you cancel a single order?
2. How can you cancel orders in bulk?
3. How can you check cancelled orders?
Cancellation of orders

2. How can you cancel single order?
When your product is out of stock and you cannot process the order, you can follow the steps below to
cancel the order
Note– You will be charged penalty for cancelling the orders.
Click on Confirm &
Pack tab
1.
Click on Reject item2.1
2

3. How can you cancel single order?
3
Select the reason
from the dropdown
3.
Click on confirm
cancellation button
4.
4
Note– You will be charged penalty for cancelling the orders.

4. How can you cancel orders in bulk?
When your products are out of stock and you cannot process the orders, you can follow these steps to
cancel the orders
Click on Orders tab
Select the multiple
orders through the
check boxes
Click Download
selected Order(s)
File (.csv) from the
dropdown
1.
2.
3.
3
2
1
Note– You will be charged penalty for cancelling the orders.

5. Click on Bulk Cancel
How can you cancel orders in bulk?
4.
4

6. Select the
cancellation reason
Choose CSV file of
orders and Click on
Upload
How can you cancel orders in bulk?
5.
6.6
5

7. How can you check cancelled orders?
You can check here all orders cancelled by you or the customer
Click on Orders tab
Click on Cancelled tab
from the dropdown
1.
2.
2
1

8. These are sample of cancelled orders
Cancelled order id
Order Status-
a. Merchant cancelled -
If the order is cancelled by
you
b. Cancelled -
If the order is cancelled by
the customer
How can you check cancelled orders?
3.
4.
3
4a
4b

9. Thanks everyone!
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