Single order processing for self delivery sellers

1. Single Order Processing
(Self delivery)
In this module, we will discuss:
1. How to process a single order?
2. How to download duplicate copies?
3. How to mark the order as returned?

2. There are four stages of single order processing
Generate the challan of
the order
To Handover2.
Deliver the order to the
customer
Out for Delivery3.
Acknowledge the
order and generate the
invoice
Confirm and Pack1.
Upload the signed
challan on the Seller
Panel
Delivered4.

3. Click on the Orders tab1
Steps to process a single order -
1
How to process a single order?

4. Click on the Confirm & Pack
tab
2
2
How to process a single order?

5. Click on the Pack tab3
3
How to process a single order?

6. Click on the Ok button4
4
How to process a single order?

7. This is a sample invoice, you have to take its print and handover the same to the customer along with
the product
How to process a single order?

8. Your order moves to ‘To Handover’ from where you will download the challan
Click on the To Handover tab5
5
How to process a single order?

9. Click on the Out For Delivery
tab
6
6
How to process a single order?

10. Select the Delivery Boy who
will deliver the product to the
customers
If you have not added the
details of any of the delivery
boys then follow the next step
to do the same
7
7
How to process a single order?

11. Select ‘Add New Delivery Boy’7a
Enter the ‘Name of Delivery
Boy’
7b
Enter ‘Mobile Number of
Delivery boy’
7c
7a
7b
7c
How to process a single order?

12. Click on ‘Save & Dispatch’
The challan will be downloaded
in your system
8
8
How to process a single order?

13. This is a sample challan -
Delivery boy has to give a
missed call on this number
Here, you have to take
the customer signature
a
b
You have to upload this
signed challan on the
Paytm Mall Seller Panel
a
b
How to process a single order?

14. To upload a signed challan, follow these steps -
Click on ‘More’9
10
10
Click on ‘Delivered’
9
How to process a single order?

15. Click on ‘Upload Delivery
Challan’
11
11
How to process a single order?

16. Choose the scanned copy
of the signed challan
12
Click on Upload13
12
13
How to process a single order?

17. In case you have lost your invoice or challan before delivery, you can generate the duplicates by going
on ‘Out For Delivery’ tab
Click on the Out For Delivery tab11
How to download duplicate copies?

18. Here you can download the
duplicate copies
3
Click on the dot icon2
2
3
How to download duplicate copies?

19. In case the customer does not accept the orders or requests for return, you can mark the order as
return, by following these steps -
Click on the Out For Delivery tab11
How to mark the order as returned?

20. Click on Returned3
Click on the dot icon2
2
3
How to mark the order as returned?

21. Click on ‘Submit’5
Select the reason for return4
4
5
How to mark the order as returned?

22. Thanks everyone!
For any query, please raise a ticket on Support