This document discusses how to cancel orders individually or in bulk when products are out of stock. It provides steps to cancel a single order by clicking reject item and confirm cancellation. It also outlines how to cancel multiple orders by selecting them, downloading the order file, choosing a cancellation reason, and uploading the file. The document details how to check cancelled orders and describes potential cancellation penalties based on order status and timing. Cancellation penalties include a 10% deduction of the selling price for orders cancelled before the ship deadline or for orders not shipped by the deadline.

1. Cancellation of the orders
In this module, we will discuss:
1. How to cancel a single order?
2. How to cancel orders in bulk?
3. How to check cancelled orders?
4. What are the cancellation charges?

2. When your product is out of stock and you cannot process the order, follow the steps below to
cancel the order -
How to cancel a single order?
Note- You will be charged penalty for cancelling the orders.
Click on the Confirm &
Pack tab
1
1

3. Click on Reject Item2
2
How to cancel a single order?
Note- You will be charged penalty for cancelling the orders.

4. Select the reason from the
dropdown button
3
Click on the Confirm
Cancellation button
4
4
3
How to cancel a single order?
Note- You will be charged penalty for cancelling the orders.

5. Click on the Orders tab1
When your products are out of stock and you cannot process the orders, follow these steps to
cancel the orders in bulk-
1
How to cancel orders in bulk?
Note- You will be charged penalty for cancelling the orders.

6. Select multiple orders through the checkboxes2
Click on Download selected Order(s) File (.csv) from the dropdown3
2
3
How to cancel orders in bulk?
Note- You will be charged penalty for cancelling the orders.

7. Click on Bulk Cancel4
4
How to cancel orders in bulk?
Note- You will be charged penalty for cancelling the orders.

8. Select the cancellation
reason
5
Choose CSV file of orders
and click on Upload
6
6
5
How to cancel orders in bulk?
Note- You will be charged penalty for cancelling the orders.

9. Here, you can check all the orders that were cancelled by you or the customer
Click on the Orders tab1
Click on the Cancelled tab from the dropdown2
2
1
How to check the cancelled orders?

10. Here is a sample of cancelled order -
Cancel the Order ID3
Order Status-
a. Merchant cancelled - If the order is cancelled by you
b. Cancelled - If the order is cancelled by the customer
4
4a 4b
3
How to check the cancelled orders?

11. Scenario Penalties
1. Order cancelled by you before ship
deadline
2. Order not ‘shipped’ by ship deadline
10% of selling price is deducted as a cancellation
penalty
10% of selling price is deducted as SLA breach
penalty
1. Order ‘shipped’ within the grace period 10% of selling price as SLA breach penalty levied at
ship deadline breached stage remains
Order
received
Ship deadline
breached
Auto
cancelled
DispatchSLA1daygraceperiod
10% of selling price as SLA breach penalty and 10%
of selling price is deducted as cancellation penalty
10% of selling price as SLA breach penalty levied at
ship deadline breached stage remains and 10% of
selling price is deducted as cancellation penalty
2. Order cancelled by you in grace period
1. Order not ‘Shipped’ & ‘Auto-Cancelled’
after grace period
Cancellation charges…
Note- 1. These charges are exclusive of taxes
2. The minimum penalty amount will be Rs.50 on both SLA breaches and Cancellations by the Seller

12. Thanks, everyone!
For any query, please raise a ticket on Support