In this module, we will discuss:- How can you cancel a single order? How can you cancel orders in bulk? How can you check canceled orders?

1. In this module we will discuss :-
1. How can you cancel single order?
2. How can you cancel orders in bulk?
3. How can you check cancelled orders?
Cancellation of orders
(Non-LMD)

2. How can you cancel single order?
When your product is out of stock and you cannot process the order, you can follow the steps below to
cancel the order
Click on Confirm &
Pack tab
1.
Click on Reject item2.1
2
Note– You will be charged penalty for cancelling the orders.

3. How can you cancel single order?
3
Select the reason
from the dropdown
3.
Click on Submit
button
4.
4
Note– You will be charged penalty for cancelling the orders.

4. How can you cancel orders in bulk?
When your products are out of stock and you cannot process the orders, you can follow these steps to
cancel the orders
Click on Orders tab
Select the multiple
orders through the
check boxes
Click Download
Confirm And Pack
Order(s) File (.csv)
from the dropdown
1.
2.
3.
3
2
1
Note– You will be charged penalty for cancelling the orders.

5. Click on Bulk Cancel
How can you cancel orders in bulk?
4.
4
Note– You will be charged penalty for cancelling the orders.

6. Select the
cancellation reason
Choose CSV file of
orders and Click on
Upload
How can you cancel orders in bulk?
5.
6.6
5
Note– You will be charged penalty for cancelling the orders.

7. How can you check cancelled orders?
You can check here all orders cancelled by you or the customer
Click on Orders tab
Click on Cancelled tab
from the dropdown
1.
2.
2
1

8. These are sample of cancelled orders
Cancelled order id
Order Status-
a. Merchant cancelled -
If the order is cancelled by
you
b. Cancelled -
If the order is cancelled by
the customer
How can you check cancelled orders?
3.
4.
3
4a
4b

9. Thanks everyone!
For any query please raise a ticket on support