Cancellation of orders

1. Cancellation of the orders
In this module, we will discuss:
1. How to cancel a single order?
2. How to cancel orders in bulk?
3. How to check cancelled orders?

2. When your product is out of stock and you cannot process the order, follow the steps below to
cancel the order -
How to cancel a single order?
Note- You will be charged penalty for cancelling the orders.
Click on the Confirm &
Pack tab
1
1

3. Click on Reject Item2
2
How to cancel a single order?
Note- You will be charged penalty for cancelling the orders.

4. Select the reason from the
dropdown button
3
Click on the Confirm
Cancellation button
4
4
3
How to cancel a single order?
Note- You will be charged penalty for cancelling the orders.

5. Click on the Orders tab1
When your products are out of stock and you cannot process the orders, follow these steps to
cancel the orders in bulk-
1
How to cancel orders in bulk?
Note- You will be charged penalty for cancelling the orders.

6. Select multiple orders through the checkboxes2
Click on Download selected Order(s) File (.csv) from the dropdown3
2
3
How to cancel orders in bulk?
Note- You will be charged penalty for cancelling the orders.

7. Click on Bulk Cancel4
4
How to cancel orders in bulk?
Note- You will be charged penalty for cancelling the orders.

8. Select the cancellation
reason
5
Choose CSV file of orders
and click on Upload
6
6
5
How to cancel orders in bulk?
Note- You will be charged penalty for cancelling the orders.

9. Here, you can check all the orders that were cancelled by you or the customer
Click on the Orders tab1
Click on the Cancelled tab from the dropdown2
2
1
How to check the cancelled orders?

10. Here is a sample of cancelled order -
Cancel the Order ID3
Order Status-
a. Merchant cancelled - If the order is cancelled by you
b. Cancelled - If the order is cancelled by the customer
4
4a 4b
3
How to check the cancelled orders?

11. Thanks, everyone!
For any query, please raise a ticket on Support