Teachings of Mahabharata in Business Communication.

2. Business Communication II
Group Members
Pritam Pandey-2014205
Rachna Verma-2014215
Sankalp Jangam-2014252
Shaily Sharma-2014259
Alexis Rousselin-2014346
Maxime Ricard-2014349

5. Shooting Birds Eye
• Lessons learnt:-
 Understand the holistic perspective.
• Guidelines:-
Decipher what the customer really wants.
Understand the stated and latent needs.
Correlate the statements preceding the question.
Say what you do, and do what you say!

7. The Mothers Promise
• Lessons learnt:-
 Don’t act or say until you know the whole situation.
• Guidelines:-
Avoid being judgmental
Choose the right time.
Be willing to compromise
Emphasize with others

11. The Game of Dice
• Lessons learnt:-
 Pay attention to body language and don’t forget you ethics in
business communication.
• Guidelines:-
Words can lie not body.
Listen it don’t hear it.
Put aside your ego while making decisions.

12. JAI
SHRI KRISHNA