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Ecosystem Design
Pablo Sanchez is the director of user experience design with experience leading UX teams for companies like HP, Yahoo, Western Digital, and others. He discusses how the proliferation of mobile devices and cloud services has changed consumer habits and expectations, with people now demanding access to content and services anywhere, anytime across fragmented digital lives. However, building unified ecosystems that meet these expectations across organizations is challenging due to coordination costs. Sanchez argues the goal for experience designers is to design user-centered ecosystems of devices, objects, services, and platforms in a simple, delightful way. Human: Thank you for the summary. Can you provide a 2 sentence summary as well?
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Pablo Sanchez introduces his experience in UX design, leading teams globally for notable companies.
Discussion on new interaction paradigms emerging due to minimal and no interfaces influenced by mobile devices.
Statistics show mobile internet subscriptions reaching 6.4 billion by 2019 and 30% of Facebook users are mobile-only.
The increasing screen time on devices with smartphones leading, affecting user behavior and cross-device use.
Focus on simplicity in design and user expectations for seamless data sharing, privacy, and collaboration across devices.
Importance of simplicity in complex ecosystems and challenges in aligning multiple organizational departments for user-centered design. The need for user-centered design in ecosystems with case studies on different companies and user interaction.
Analysis of user experiences connected with brand consistency, and expectations shaped by successful interactions.
The integration of service and interaction design focusing on non-linear interactions to enhance customer experiences.
Discussion on how APIs can enhance user experience design, laying groundwork for engaging services and scalability.
Pablo Sanchez concludes the presentation on ecosystem design and thanks the audience for their attention.
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Ecosystem Design
- 1. PabloSanchez EcosystemDesign Wuxy,Chinaโขย Nov15th2014 @pabsanch User Friendly 2 01 4 EcosystemDesign PabloSanchez Wuxy,Chinaโขย Nov15th2014
- 2. Director of UserExperience Design with extensive hands-on and management background gained in fast-paced internet companies and large corporations in Europe, USA and Asia. PabloSanchez Team Leader: Builder of several UX teams โcomprising interaction designers, researchers, visual designers, content strategists and front-end developersโ for companies like HP, Yahoo!, Western Digital, Santander, monster.com. MADRID, SPAIN PRAGUE, CZECH REPUBLIC BOSTON, MA SINGAPORE CALIFORNIA, USA โฆand yes, I love co๏ฌee!
- 3.
- 4. These days Wetend to use minimal interfaces...
- 5. ...or no interfacesat all
- 6. It seems like thecloud and the proliferation of mobile devices have profoundly changed consumer habits and expectations
- 7. Source: statista Mobile internetaccess continues to become more and more common across the globe. Ericsson predicts that the number of mobile internet subscriptions via smartphone, tablet or any other device with a cellular connection will grow to 6.4 billion by 2019. We demand access to everything, everywhere, anytime. Mobile internet subscriptions will reach 6.4billion in 2019 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 0.4 0.8 0.15 2.6 5.6 0.50 2b 4b 6b 8b Smartphones Mobile PCs, tablets and mobile routers Numberofmobileinternetsubscriptionsworldwide(inbillions)
- 8. In many categories,digital content is consumed almost exclusively on mobile devices now. According to comScore, the majority of mobile media usage is happening in apps, which for the first time accounted for more than 50% of time spent with digital media Primarily, We consume content on the go... Source: statista + comScore 60% 70% 80% 90% 100% Radio Photo Maps Instant Messangers Games Telecommunications Downloads Entertainment / Music Social Networking Directories / Resources Mobile Desktop ShareoftimespentwithselectedcontentcategoriesintheU.S.inMay2014 Mobile is taking over digitalmedia usage
- 9. Of Facebook's 1.07billion mobile users, 399 million access Facebook exclusively on mobile devices, representing an increase of more than 80% over last year's second quarter and of almost 20% compared to the March quarter of 2014. 30% of facebook users are mobile only Smartphones play a key role in our (fragmented) digital lives 800 700 600 500 400 300 200 100 0 Q1 Q3 Q1 Q3 Q1Q2 Q2 Q2Q4 Q4 2012 2013 2014 Mobile-only Mobile & DesktopDesktop-only 671m 399m 247m Facebookโsmonthlyactiveusers,brokendownbytypeofaccess(inmillions) Source: statista + Facebook
- 10. People spend moretime looking at screens than ever mobile web + apps Internet video Time-shifted TV Game console Internet via PC Mobile Video DVD or Blu-Ray Player Live TV 07:04 03:47 02:09 01:46 01:43 00:26 -00:11 -00:34 Source: statista + Nielsen ChangeinmonthlytimeAmericansspentwithscreenmediaQ12014vs.Q12013(hh:mm) Smartphone usage has seen the biggest increase since last year's first quarter, with people now spending 7 hours more per month using apps or browsing on their mobile phones. On average, Americans still spent 160 hours a month watching traditional TV. Total screen time: 270 hours 14 minutes We live surrounded by devices that constantly demand our attentionโฆ
- 11. Deviceshifting is essential toour multi-task habits. Shopping online doesnโt mean โseated in front of a computerโ anymore We constantly sWitch between devices in our daily tasks ... 87% Browsing the Internet Popular cross device activities: 67% Shopping Online 46% Managing Finances 43% Planning a Trip of people use multiple screens sequentially90% Source: Google / Ipsos / Sterling, 2012 a
- 12. 67% Shopping Online โฆ and thatโsthe genesis of the ecosystem of devices around each one of us Not surprisingly, We expect our devices to be in sync With us ...
- 13. Interfaces must bedead simple so users can switch and multi-task E.g. the iOS inspired redesign of Messages on OS XYosemite let users work seamlessly across phones and computers
- 14. โฆso we canget things done independently of our preferred platform (iOS, android, PC, Mac) We also expect our devices to share information between them ...
- 15. So we never experiencethe heartbreaking loss of personal data We expect to migrate and backup our data effortlessly ... or the frustration of being locked into a platform
- 16. We expect ourcontent to be protected across devices ... because privacy and security always come first
- 17. โฆ and propagate our custom settings acrossall our devices We expect to personalize and save our preferences easily ...
- 18. and multiยทplay andcollaborate like if we were in the same room
- 19. Last but notleast... v
- 20. We expect thisdigital ecosystem to be so intuitive ... ...that you canโt do anything Wrong
- 21. The more complexthe system the greater the need for simplicity
- 22. Letโs do aquick reality check ... B
- 26. Samsung Galaxy S4 GooglePlay Edition Nexus 7
- 27. Looks like Applecompetitors are not doing much better ... R
- 28. A Better Ecosystem Thefact that the iPhone is tied to iTunes โ both the software and the store โ has been a key part of its success. iCloud, along with its seamless backing up of photos and other content, has taken it a step further. Samsung's ecosystem is comparatively weak. The company has a jumble of multiple digital storefronts (called "hubs"), its horribly named "AllShare" cloud- storage system, plus some partnerships with third parties including Dropbox and SugarSync. Compared to Apple's single-storefront, set-up-once system, Samsung's is a mess. Samsung would do itself a world a good if, with the Galaxy S IV, it would ๏ฌnally o๏ฌer a clear ecosystem. It should either cut away the partnerships and go all-in on its own system, or just use Google's, which isn't perfect either but at least Google Play is relatively consistent. 5 Ways the Samsung Galaxy Can Beat the iPhone Pete Pachal Pete Pachal is Mashableโs Tech Editor and has been at the company since 2011. In this position, he covers the technology industry, from self-driving cars to self-destructing smartphones.http://mashable.com/2013/02/26/samsung-galaxy-s4-vs-iphone/ ARTICLE EXCERPT
- 29.
- 30. The ultimate challenge forthe neW generation of user experience designers is not designing isolated products... North Star โข
- 31. Our goal isto design a user-centered ecosystem of
- 32. Our goal isto design a user-centered ecosystem of devices,
- 33. Our goal isto design a user-centered ecosystem of devices, objects
- 34. Our goal isto design a user-centered ecosystem of devices, objects and services,
- 35. Our goal isto design a user-centered ecosystem of devices, objects and services, across platforms
- 36. Our goal isto design a user-centered ecosystem of devices, objects and services, across platforms in a simple, delightful, and cohesive Way
- 37. The problem isthat... this noble pursuit typically impacts entire organizationsmarketing software engineering design product strategy business units internationalization & legal departments hardware engineering HP purchased WEB OS in 2010 to unify its myriad of devices. The plan never got implemented. The sheer size of the company (324,000 employees) added huge coordination costs.
- 38.
- 39. We could tellwhat people were doing by simple observation John F. Kennedy Presidential Library & Museum http://goo.gl/WldIRz Communication โHappiness is not in money but in shoppingโ - Marilyn http://goo.gl/Ssj63T Shopping Beforethedigitalrevolution Hemingway ยฉ Getty Images http://goo.gl/0LKptZ Content Creation Clark Gable ยฉ Getty Images http://goo.gl/dn5s5q Media Consumption
- 40. โฆwe canโt tellanymore what people are doing Content Creation? Jimmy Wales | CC by Renato Targa | http://goo.gl/RnK0xb Communication? Media Consumption? Today Shopping?
- 41. โฆwe knew whatproducts to expect from a company Beforethedigitalrevolution
- 42. Beforethedigitalrevolution Content Creation MediaRetailerCommunication
- 43. Content Creation MediaRetailerCommunicationContent Creation? Today
- 44. Today Content Creation? MediaRetailerCommunication?
- 45. Today Content Creation? Media?RetailerCommunication?
- 46. Today Content Creation? Media?Retailer?Communication?
- 47. AT&TEcosystem DigitalLifestyle Communication Media Commerce Software Hardware Physical Spaces & Social Media Entertainment& Videogames consumer electronics 4
- 48. content creation |storage | distribution DigitalLifestyle Communication Media Commerce Software Hardware Physical Spaces & Social Media Entertainment & Videogames consumer electronics AmazonEcosystem
- 49. content creation |storage | distribution DigitalLifestyle Communication Media Commerce Software Hardware Physical Spaces & Social Media Entertainment & Videogames consumer electronics Google Ecosystem
- 50. content creation |storage | distribution DigitalLifestyle Communication Media Commerce Software Hardware Physical Spaces & Social Media Entertainment & Videogames consumer electronics AppleEcosystem B
- 51. SOFTWARE ITUNES STORE Buy โขย Find media โขย Buymedia โขย Buy games โขย Subscribe to podcasts SOFTWARE Manage ITUNES โขย Browse audio โขย Play audio โขย Rate audio โขย Add audio โขย Delete audio โขย Make playlist โขย Stream radio โขย Burn CDs Play IPOD HARDWARE โขย Browse audio โขย Play audio โขย Rate audio โขย Add audio โขย Delete audio โขย Make playlist โขย Stream radio โขย Burn CDs ThedigitalecosystemBIGBANG Diagram extracted from the book Subject to Change by Peter Merholz, Todd Wilkens & Brandon Schauer
- 52.
- 53. expanding Case study: brandexperiences in the universe ofไธญๅฝ workshop conducted with design students in Wuxy, China in Nov 2o14
- 54. LEGOEcosystem content creation |storage | distribution DigitalLifestyle Communication Media Commerce Software Hardware Physical Spaces & Social Media Entertainment & Videogames physical products
- 55. Core Business LegoToday Lego producesroughly 36 billion plastic elements annually. New products launches account for approximately 60% of the LEGOโs sales to consumers: โขย LEGO Star Warsโข โขย LEGO Marvel Super Heroes โขย LEGO Legends of Chima โขย LEGO The Simpsons, etc. Videogames LegolandStoresMovies
- 56. Videogames LegolandStoresMovies Consoles OS apps iPhoneapps http://tinyurl.com/ky3m345 Core Business iPad apps Android apps
- 57. Videogames LegolandStoresMovies Consoles OS apps iPhoneapps Core Business iPad apps Android apps
- 58. Videogames LegolandStoresMovies Consoles iPhone apps CoreBusiness iPad apps Android apps OS apps
- 59. Videogames LegolandStoresMovies Consoles iPhone apps CoreBusiness iPad apps Android apps OS apps
- 60. Videogames LegolandStoresMovies Consoles iPhone apps CoreBusiness iPad apps Web apps OS apps 6
- 61.
- 62.
- 63. LegolandStoresMoviesCore Business Videogames TheLego website had an average of 11-million individual visitors a month, with an average dwell time of approx. 22 minutes.
- 64.
- 65.
- 66.
- 67.
- 68. May I earnVIP points with my purchases across LEGOยฎ? 100 Points = $5 Reward
- 69. May I earnVIP points with my purchases across LEGOยฎ? 100 Points = $5 Reward LEGO.com
- 70. May I earnVIP points with my purchases across LEGOยฎ? 100 Points = $5 Reward LEGO.comStores
- 71.
- 72. Advice for experiencedesigners: be Careful with these boundaries
- 73.
- 74. every successful experience creates anexpectation VIP points successfully added to userโs account! Physical Store
- 75. next time .. . Physical Store VIP points successfully added to userโs account!
- 76. Physical Store AmusementPark VIP points successfully added to userโs account! VIP points could not be added to userโs account. User gets totally disappointed
- 77. Physical Store AmusementPark every unsuccessful experience kills an expectation VIP points successfully added to userโs account VIP points could not be added to userโs account. User gets totally disappointed
- 78. Physical Store AmusementPark VIP points successfully added to userโs account Online Store User forgets about his/her loyalty program VIP points could not be added to userโs account. User gets totally disappointed
- 79. Physical Store AmusementPark VIP points successfully added to userโs account Online Store and most importantlyโฆ LEGOโs brand su๏ฌers. VIP points could not be added to userโs account. User gets totally disappointed
- 80.
- 81. Users donโt knowthe intricacies of product design I guess this app works di๏ฌerently because it was designed with Android SDK version v3.6.1 No Way! This toy feels di๏ฌerently because it was requested by a fan community, designed by a subsidiary and manufactured by an OEM in Malaysia DesigningwithintheBrand
- 82. As designers ourgoal is to promote a consistent brand experience across all touchpoints itโs not consistency for consistency sake DesigningwithintheBrand
- 83. DesigningwithintheBrand As designers wecanโt help asking ourselves HoW COOL this interaction would be ? Scanning a LEGO model into an iPad app and playing with it in 3D? COOL! designer
- 84. What this interactionwould say about the brand ? but the question that should follow is: real customer I got this for my 4 year old son (โฆ) I feel cheated. WoW! thatโs pretty bad http://www.amazon.com/LEGO-Fusion-21205-Battle-Towers/dp/B00MGSJABY DesigningwithintheBrand
- 85. The more complexthe ecosystem becomes the more careful We should manage any Brand expectations DesigningwithintheBrand http://www.lego.com/en-us/fusion/parents z OFFICIAL COMMUNICATION
- 86. LEGO lives bya set of corporate โpromisesโ including the โPlay Promiseโ that measures its success in creating a positive customer experience for the children that play with its toysโฆ and a promise to the parents of those children that it will be a safe and educational experience. to companyโs shareholders to society to customers to employees DesigningwithintheBrand
- 87. LEGO lives bya set of corporate โpromisesโ including the โPlay Promiseโ that measures its success in creating a positive customer experience for the children that play with its toysโฆ and a promise to the parents of those children that it will be a safe and educational experience. to companyโs shareholders to society to customers to employees Is this product stretching the brand beyond its limits? DesigningwithintheBrand
- 88. this successful experience created anexpectation immediately enjoyable creative beyond limits engaging (family inclusive) DesigningwithintheBrand
- 89. this successful experience created anexpectation immediately enjoyable creative beyond limits engaging (family inclusive) highly complex creatively restrictive family non-inclusive DesigningwithintheBrand
- 90. When brands groWunchecked redefining its brand architecture and its design language may reduce the growing pains a DesigningwithintheBrand
- 91.
- 92.
- 93. BrandArchitecture Disney Logo alwaysdisplayed in the upper right corner TV channels display the distinctive WATCH mark Only videogames display this kind of eye-catching illustrations
- 94.
- 95.
- 96.
- 98.
- 99. Linear Interactions Cecelia Weckstrom, head ofthe Lego Learning Institute developed an initiative to map customer experiences into a Customer Journey map. This example identifies opportunities for enhancing the customer experience of a flight from London to New York City. Source: Customer Experience Matters
- 100. Non-linear Interactions Most common interactions involve multipletouchpoints including online & mobile channel + physical experiences Source: Fitch.com
- 101. Non-linear Interactions Source: Fitch.com retailnext.net incontextsolutions.com shoppertrak.comgetnomi.com How much do we really know about our customers? Research firms are stepping up
- 102. Most of definitionsof Service Design and Interaction Design are interchangeable โServiceDesignisallaboutmaking theserviceyoudeliveruseful,usable, efficientanddesirableโ UKDesignCouncil
- 103. Most of definitionsof Service Design and Interaction Design are interchangeable โServiceDesignisallaboutmaking theserviceyoudeliveruseful,usable, efficientanddesirableโ UKDesignCouncil InteractionDesign
- 104.
- 105. tangible intangible > productdesign service design
- 106. tangible intangible > productdesign service design UI design visual design Industrial design . . . design of systems & processes Cross-disciplinary practice (including design, marketing, process engineering, etc) that results in the design of systems and processes aimed at providing a holistic service to the user โ Copenhagen Institute of Interaction Design 2008
- 107. tangible intangible > productdesign service design design of systems & processes ? UI design visual design Industrial design . . .
- 108. product design tangible interaction design intangible> service design design of systems & processesUI design visual design Industrial design . . .Bill Moggridge
- 109. . . .BillMoggridge Defining Interaction Design is not necessary Oh, no!
- 110. interaction design . ..Bill Moggridge Dan Sa๏ฌer Defining Interaction Design is not necessary
- 111. interaction design . ..Bill Moggridge Dan Sa๏ฌer Defining Interaction Design is not necessary Robert Fabricant - frog design
- 112. product design tangible interaction designUIdesign visual design Industrial design . . . intangible > service design design of systems & processes
- 113. product design tangible interaction designUIdesign visual design Industrial design . . . intangible > service design design of systems & processes
- 114.
- 115. product design interaction designUIdesign visual design Industrial design . . . service design design of systems & processes USER EXPERIENCE A
- 116.
- 117. ConceptMapping whatโs important isthe relationship between the two actors
- 119. Customer Journey There are many variantsof this tool. Learn the basics and then adapt to each case and client a
- 120. Customer Journey think of eachcolumn as a phase or stage of the journey MANAGE ITUNES STORE โขย Find media โขย Buy media โขย Buy games โขย Subscribe to podcasts ITUNES โขย Browse audio โขย Play audio โขย Rate audio โขย Add audio โขย Delete audio โขย Make playlist โขย Stream radio โขย Burn CDs IPOD โขย Browse audio โขย Play audio โขย Rate audio โขย Add audio โขย Delete audio โขย Make playlist โขย Stream radio โขย Burn CDs PLAY BUY
- 121. Customer Journey think of eachcolumn as a layer of information that can be stacked vertically
- 122. Marc Stickdorn: ServiceDesign Thinking CustomerJourney 10 m
- 123.
- 124. SOFTWARE Letโs put togetherall the pieces of the interaction puzzle
- 125.
- 126.
- 127.
- 128.
- 129.
- 130. UserProfile Favorites Amazon fireTV arrives home โpre-loadedโ With userโs movies, music and Watchlist v
- 131. UserProfile Favorites Amazon fireTV arrives home โpre-loadedโ With userโs movies, music and Watchlist v
- 132. Pablo heads offto Recommendations ไธญๅฝ UserProfile
- 133. UserProfile Google NoW anticipates hisneeds With an info card informing him about his trip Recommendations
- 134.
- 136. Rewards UserProfile xbox SmartGlass is byfar the best second- screen app available in all app stores ! See which friends are online and what theyโre playing. See whoโs on top in the leaderboard. Send and receive messages to brag about your score or challenge a friend.
- 137. Rewards UserProfile In conjunction With Kinectthe users can noW control their video games and TV without a remote or controller!
- 138. Rewards UserProfile The app can keepusers in the loop with notificationsโฆ The next gen version will provide Home automation (IOT)
- 139. Once loyalty programsare introduced in Google Wallet ...
- 140. Preferences UserProfile ...thereWards are automatically applied toevery in-store purchase ...
- 141.
- 142. Preferences UserProfile And users getnotified on their Watches.
- 143. By the Way:You got a package!
- 145. Google Shopping Express Cloud-based interactions unify the user experience withcommon services and up-to-date data ...
- 146. Google Shopping Express Wireless interactionsenable fast exchange of relevant info bits NFC 5
- 147. Which are providedby its public or private... API is an abbreviation of application program interface. It defines a set of functionalities in a very modular and reusable way. Each block of code performs one and only one function (such as register a new Loyalty program or delete an existing program) APIs
- 148. API is anabbreviation of application program interface. It defines a set of functionalities in a very modular and reusable way. Each block of code performs one and only one function (such as register a new Loyalty program or delete an existing program) APIs Loyalty cards in the cloud The Wallet Objects API allows Google Wallet users to access loyalty programs from any device with access to the cloud. Speci๏ฌcally, the Loyalty API allows Google Wallet users to add a loyalty program to their digital wallet, use Ioyalty information while making a purchase, and track and redeem awards. HTTPS://DEVELOPERS.GOOGLE.COM/WALLET/OBJECTS/
- 149. API is anabbreviation of application program interface. It defines a set of functionalities in a very modular and reusable way. Each block of code performs one and only one function (such as register a new Loyalty program or delete an existing program) APIs Loyalty cards in the cloud The Wallet Objects API allows Google Wallet users to access loyalty programs from any device with access to the cloud. Speci๏ฌcally, the Loyalty API allows Google Wallet users to add a loyalty program to their digital wallet, use Ioyalty information while making a purchase, and track and redeem awards. HTTPS://DEVELOPERS.GOOGLE.COM/WALLET/OBJECTS/ Remember me? I want to add my LEGO VIP card to Google wallet
- 150. function AddUserToLoyaltyProgram() User linksto existing loyalty program from within Google Wallet app: a. Wallet app posts JSON signup information to your specified web service URL specified in your Discoverable (A feature of certain Wallet Object types, such as loyalty). There is a shared secret password in this request's header. b. If approved, you respond with JSON response containing the Loyalty Object representing user's specific representation of Loyalty Class. If rejected, you respond with JSON response containing rejection message. function SavetoGoogleWallet() Well, this is what LEGO developers should implement HTTPS://DEVELOPERS.GOOGLE.COM/WALLET/OBJECTS/
- 151. APIs are themost e๏ฌective way to create viral ecosystems that connect with millions of users around the globe. Making things easy for any developer (inside and outside your organization) to create engaging services and scalable products is the first step to achieve sustainable growth. 8
- 152. http://goo.gl/HtlkHE Welcome to thefuture Web Components usher in a new era of web development based on encapsulated and interoperable custom elements that extend HTML itself. Built atop these new standards, Polymer makes it easier and faster to create anything from a button to a complete application across desktop, mobile, and beyond. 9
- 153.
- 154. Thereโs Good Newsfor Designers APIs give designers a much richer toolbox than theyโve ever had before. We can now take advantage of capabilities on our devices, the wealth of knowledge stored in databases, and pull together resources to provide a richer experience for our users (โฆ) Designers will need to make API education a regular part of their work activities. Experimentation opportunities, like internal one-day hackathons or โ20%-timeโ side projects, give the designers and developers a way to try out and play with APIs to extend interesting experience ideas (โฆ) APIs Are Designs Too To make APIs work, they need a design. The method of designing an API isnโt that di๏ฌerent from any other user interface project, except the users are fellow developers and designers. Weโre seeing a branch of UX design emerging that deals with creating easy to use and maintain APIs. They provide documentation, sandbox tools for testing functions, example code, and simple maintenance models for getting the API integrated and running quickly and e๏ฌectively. It wonโt be too long before our own organizations need to ask what could we build as an API for our own stu๏ฌ? As designers, we can play a role in helping make our core competencies a integral part of other applications. APIs: The Future Is Now Jared M. Spool Jared M. Spool (1960-) is the founder of User Interface Engineering and a leading expert on user experience (UX) design. Originally published: Apr 04, 2013 http://www.uie.com/articles/api_future/ ARTICLE EXCERPT
- 155.
- 156. Share SyncBackup Collaborate oneuser one-to-many one user across multiple devices many-to-many across multiple devices unidirectional unidirectional across multiple devices bidirectional across multiple devices bidirectional x multiple users x devices peace of mind socialization device shifting collaboration users interaction unique perceived bene๏ฌt thereโs always a duplicate โunsharing' should be as easy as sharing My ๏ฌles are always up-to-date in every device (no duplicates) Mess can be reverted (accidental deletes, concurrent iterations..) users expectations
- 157. W โThe prevalence ofsequential usage makes it imperative that businesses enable customers to save their progress between devices. Saved shopping carts, signed-in experiences or the ability to email progress to oneself helps keep consumers engaged, regardless of device they usedโ Source: Think With Google
- 158.
- 159. Disney Band hasa RFID chip that let users swipe their bands to pay at any register in Disney World, access express lines and unlock their hotel room. Sensors hidden in the Be My Guest restaurant can detect customer presence from up to 40 feet away. RFID
- 160.
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- 163. HPweb-connectedecosystem HP Photosmart Premiumwith TouchSmart Web 12
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- 171.
- 173. BelkinWeMo D-Linkโs new Wi-FiSmart Plug (DSP-W215) now lets you monitor and control your homeโs electronic devices from anywhere using Dlinkโs free app for iOS and Android smartphones or tablets. The device o๏ฌers a convenient way to automate home and control devices from the userโs smartphones and tablets. The Wi-Fi Smart Plug comes with a built-in thermal sensor that will automatically shut o๏ฌ connected devices if they overheat. The mydlink Wi-Fi Smart Plug features a simple one-button installation โ users press the WPS button on their existing router and on the Smart Plug, and then download the mydlink Smart Plug mobile app to start setup.
- 175.
- 176.