Presentation by Archana Hari, MPOB, MBA, ASIET, Kalady

1. JOSEPH JURAN
Presented by
Archana Hari
MPOB, MBA, ASIET
Prof. Nimal C Namboodiripad

2. Biography
• Joseph Juran was born a Jew in Romania on
December 24, 1904.
• Died in February 28, 2008, aged 103 in Rye, New
York, US
• He was a management consultant and engineer.
• He married Sadie Shapiro (born 1905, died 2008) in
1926 and they stayed married for 82 years.
• His parents were Jakob and Gitel Juran and he had
four children Robert, Sylvia, Charles and Donald

3. Education
• He graduated from Minneapolis South High School in
1920.
• He passed the Bachelors degree in Electrical
Engineering from the University of Minnesota in
1924
• He also graduated in law from Loyola University
Chicago School of Law in 1935 and was admitted to
the Illinois bar in 1936.
• Honorary doctorate from Lulea University of
Technology, Sweden.

4. Career
• His first job was trouble shooting in the Complaint
Department of Bell Labs
• Joined Western Electric’s Hawthorne Works.
• Juran was chosen to the Inspection Statistical
Department of Bell Labs and was trained in its newly
developed statistical sampling and control chart
techniques.
• This position firmly put him on the fast track to
gaining his reputation in the aspect of quality.

5. Career
• Just before the end of World War II he resigned and
joined the New York university as an adjunct
professor in the Department of Industrial
Engineering.
• He also started management consulting at this point
from which he made a comfortable living till his
retirement in 1990s.

6. Juran & Japan
• At end of World War II Japan decided to change
from a military power to an economic one by
concentrating on improving quality of their
products.
• Seeing his Handbook of Quality they invited him
to Japan in 1952.
• He began training top and middle level
managers on quality independent of Deming
who was also in Japan during the time
• He visited Japan a total of 10 times - almost until
his retirement in the 1990s

7. Contribution to management
• This Romanian born American immigrant is
principally remembered as an evangelist for
quality and quality management.
• When he started his career focus of quality was
on the end product and ensured by acceptance
sampling, control charts and inspection plans.
• He was concerned about more than the
manufacturing process in the quest for quality
and had a holistic perspective to it.
• He was the first to incorporate human aspect of
quality management, referred to as TQM

8. Contribution to management
• He was the first to write about the cost of poor
quality.
• Juran Trilogy a cross sectional view of
management was based on quality planning,
quality control and quality improvement.
• He brought eastern ideas like Quality Circles to
the western businesses.
• He founded the Juran Institute as also the Juran
Foundation to propagate quality
• He acted as a matchmaker between western and
eastern firms.

9. Contribution to management
• In 1941, Juran stumbled across the work of Vilfredo
Pareto.
• He began to apply the Pareto principle to quality
issues (for example, 80% of a problem is caused by
20% of the causes).
• This is also known as "the vital few and the trivial
many".
• In later years, Juran used this to signal the remaining
80% of the causes should not be totally ignored.

10. Contribution in sum
• Top Management involvement, the Pareto
principle, Quality Circles, the need for widespread
training in quality, definition of quality as fitness
for use, project-by-project approach to quality
improvement –all are ideas for which he is known
• His book Quality Control Handbook (1951) is a
classic reference for Quality engineers

11. Juran Institute
• Juran founded the Juran Institute in 1979.
• The Institute is an international training, certification,
and consulting company which provides training and
consulting services in quality management, lean
manufacturing management and business process
management, as well as Six Sigma certification.
• The institute is based in Southbury, Connecticut.

12. Publications
• Quality Control Handbook, McGraw Hill, New York,
1951. (Eventually published in six editions: 1962, 1974,
1988, 1999, 2010)
• Managerial Breakthrough, McGraw-Hill, NY, 1964
• Management of Quality Control, Joseph M. Juran, NY,
1967.
• Quality Planning and Analysis, MacGraw-Hill, NY, 1970
• Upper Management and Quality, Joseph M. Juran, NY,
1980.
• Juran on Planning for Quality, The Free Press, NY, 1988.

13. Articles
• "Directions for ASQC", Industrial Quality Control, New
York, November 1951
• "Universals in Management Planning and
Control", Management Review, New York, November
1954: 748–761
• "Improving the Relationship between Staff and
Line", Personnel, New York, May 1956
• "Industrial Diagnostics", Management Review, New
York, June 1957

14. Articles
• "Mobilizing for the 1970s", Quality Progress, New
York, August 1969
• "Consumerism and Product Quality", Quality
Progress, New York, July 1970
• "And One Makes Fifty", Quality Progress, New York,
March 1975
• "Operator Errors—Time for a New Look", ASQC
Journal, New York, February 1968

15. Articles
• "The Non-Pareto Principle: Mea Culpa", Quality
Progress, New York, May 1975
• "Khrushchev's Venture into Quality
Improvement", Quality Progress, New York, January
1976
• "Japanese and Western Quality—a Contrast", Quality
Progress, New York, December 1978
• "The QC Circle Phenomenon", Industrial Quality
Control, New York, January 1967

16. THANK YOU
Source:https://en.wikipedia.org/wiki/Joseph_M._Juran